Having just finished our 1 year living here, I can honestly say that the bobs have gone above and beyond to ensure our every need is met. We couldn’t feel more welcome, and more at ease, having the bobs handling everything from the smallest malfunction to delivering our parcels, to organizing various lovely events to bring the residents together and reiterate the sense of community. With the social media groups and the newly launched app, communication is perfect, and every issue is tended to immediately and professionally. The apartment is quite spacious (2 bed 2 bath and a big balcony, with a lot of storage space) and we have had just the smoothest move from a huge apartment back home. Having just landed in the UK a year ago, Fizzy was the perfect companion for us making this an easy transition for both us and our pets, who seem to love it. The communal gardens and office space on the ground floor add to the value of living here, with several tenants working from there, and families enjoying their spare time chilling in the gardens or enjoying a barbecue at one of the events organized by the staff. The flat is well let with lots of sunlight coming in (we are south facing). Others have said that the finishing is cheap, but I disagree and believe that Fizzy has done a great job solving unfinished tasks by the contractors, and even 1 year later, they are still following up on the last small details to ensure that we have a perfect home, and it already has been much more than that. The furniture package is great value for money, quite modern and trendy. All in all the propery is brand new, and it shows inside and out. We are envied by our friends when they visit. The hot water and heating have broken down a couple of times during the year, but they were instantly rectified, and I wouldn’t imagine this speed of service anywhere other than at a 5 star hotel, which living here has felt like.

I live in this building about 3 years. I work in luxury retail for 10 years so I am very picky regarding customer service. For Fizzy I give 5 stars for acting very fast for any issues in apartment and solving very fast. And the most important about the people. An amazing building manager Serina! Always very helpful, supportive and with a beautiful smile. Very thoughtful about the building. It’s so nice to see how on Christmas she arranges a beautiful Christmas tree or on another occasion leaves in a lobby sweets or other delicious treats. In Fizzy it’s always feels like at home. And I don’t want to change it to anything else!

Please tell us what you like and dislike about this area:

I like everything. Just missing a big and good quality supermarket close to house, such as M&S.

Please share one thing (or more) which you wish you had known before you moved in:

Beautiful garden, very quite building! Amazing place to have a QUALITY rest!

5

Facilities

5

Design

5

Location

5

Value

5

Management

The BOBs at Walthamstow are great and dedicated to the tenants at Fizzy Walthamstow. Unfortunately we have had a lot of issues with Fizzy changing the terms of our arrangements since we moved in in January 2018. Due to this our experience has been tarnished somewhat. The costs associated with living in a Fizzy building are significantly higher than other rented accommodations in the Waltham Forest area, something we felt we were misled on when signing up. Carparking: The biggest contention at present is the price for parking, as we are in a new build we are exempt from street parking in Wlatham Forest which costs £35 per year for our car. When signing up we were given a deal as we had a budget to work with, instead of paying £100 per month per car. George Amos suggested and confirmed in writing that she was able to do a deal so we pay £50 per month per car. This was a deal that was to the length of our 36 month contract. In January 2019 after the rent went up in line with RPI, we were told we were now expected to pay £100 per car from now on. After some back and fourth with the BOBs, the last word was car parking charges would increase in line with RPI. This isn’t correct, as the cost for us is doubling. This is a topic we are still questioning and will seek further advise if not resolved between us. I believe there needs to be more transparency when signing up to live at a Fizzy apartment especially when buying add ons such as carparking. A side note to this the car park is not well kept, we got a puncture as the needles put up to deter the birds were scatted on the floor. Along with rubbish and other items constantly littering the area. We also had the misfortune of being locked out of the car park, were had to pay for an on the day train ticket to Devon for a funeral we were going to. Fizzy did repay us for the tickets (via the help of Jason and Meena) but we got no compensation for all of the premium numbers we had to call trying to get the matter resolved. The issue was the emergency exit button failed to work along with the fob. My partner still has trouble using he car park, sometimes the fob doesn’t connect to the sensor. She works in Cambridge so if the car is locked, she would be unable to get to work. Kitchen surfaces: Kitchen surfaces are very easily marked. Tenants were told in December (this would be 11 months after we moved in) not to use certain cleaning products (products with bleach) or we would loose money from our damage deposit. We emailed back stating this can’t be the case, if tenants were not aware of this prior to moving in. We sent photos of the light white marks on the surfaces and were told this isn’t caused by cleaning products but caused by burning the surfaces which is not the case. This matter is still unresolved. Building Noise and intercom There is constant building noise of the Taylor Wimpy flats have made living in our apartment unbearable at times, we have had very little support from Waltham Forest or Fizzy as a company in getting this resolved. We all work full time and this impacts all aspects of our lives. Building works would be happening during the weekends from 8am. Weekdays as early at 7am. The intercom for our block is constantly broken, due to lack of street lighting and groups of men smoking and drinking in the evenings. I feel unsafe going down at night.

The development is modern, comfortable, clean and quiet. Our apartment’s space has been excellently utilised. The bathroom is nice and big and there are two utility cupboards with space for the washing machine that was included with the flat. There’s a dishwasher for when we’re feeling lazy and the fridge/freezer is nice and big so that there’s plenty of storage space, more than enough for two people living in a one-bed flat. The communal garden area is really pleasant. The insulation in the block is fantastic, both sound-wise and heat-wise. You rarely hear anything at all from the other apartments in the block, or from outside if you close the windows. Easily the best place I’ve lived during my six years in London. And the house management are always on hand to help out, whether it was getting us a new mattress or answering questions about other things. They also let you have pets!