Charter Place, TW3

By
Greystar
1st
Ranked 1st out of 29 in West London
4.45 (64 reviews) 4.45 (64 reviews)
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This development has a high number of verified resident reviews written in the last 12 months.
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Category Scores

4.58
Facilities
4.55
Design
4.39
Location
4.25
Value
4.50
Management

Charter Place is an INSTRATA Lifestyle Residence, managed by Greystar. It features a collection of studios, one, two, and three-bedroom rental homes. Residents have access to an onsite gym, lounge, a private dining room, and co-working spaces. In addition, Charter Place is only a short walk away from Hounslow East Underground station.

 

 

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Available properties

Move in within 4 weeks of paying your holding commitment and enjoy £1000 love2shop vouchers.*T&C's Apply*

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For sale
To rent
£1,175 pcm
Studio Apartment
0 Bed
1 Bath
425 sq ft
Greystar
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£1,331 pcm
1 Bed Apartment
1 Bed
1 Bath
540 sq ft
Greystar
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£1,598 pcm
2 Bed Apartment
2 Bed
1 Bath
809 sq ft
Greystar
More info
£2,156 pcm
3 Bed Apartment
3 Bed
2 Bath
1022 sq ft
Greystar
More info

Reviews

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A place to call home

Verified Resident
Verified Resident
Review Date Sep 2021

The development is conveniently located a walking distance from the high street, from Picadilly and 20min away from nice neighborhoods like Richmond and Chiswick. What I love about the building is that it breaks the athmosfere of the surroundings into something more elegant, quiet and clean.
A very elegant place to live, yet the cost is lower than expected, due to the location.

Please tell us what you like and dislike about this area:

The great thing about living in Hounslow is that we are close to many commodities (High Street, shops, bank, grocery stores), pretty close to Picadilly line and near the best part of the city (for me) which is Richmond and the river.
I can’t say that Hounslow is a good looking neighborhood, but it is convenient as described above.

Please share one thing (or more) which you wish you had known before you moved in:

I was very well informed prior moving in. The flat attends expectations.

How has the building management responded to any problems or issues you have raised:

Everytime I have an issue, I email the team and they are respond me promptly. Even if the answer is No, is important to give a feedback.

5
Facilities
5
Design
4
Location
5
Value
5
Management
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Manager Response

Hi Renata

Thank you for taking the time to leave us such a great review. I’m so glad you are enjoying living at Charter Place and you know where we are if you need anything!

It’s is very friendly and overall a good place to live

Review Date Oct 2021

It’s is a beautiful place and has safe environment for everyone. It’s perfect for family. I would recommend this place. I would want to make the party food halal so everyone can go. I would also like the hot chocolate machine to have milk just in case it gets finished.

Please tell us what you like and dislike about this area:

It is good overall for family and people and staff are very friendly.

Please share one thing (or more) which you wish you had known before you moved in:

That there was a park where I could take my family..

How has the building management responded to any problems or issues you have raised:

I overall haven’t had any problems and hope not to have any in the future.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Lovely place to live

Review Date Oct 2021

+Nice new built/modern apartments
+energy efficient apartments
+Podium
+beautiful lounge area to relax in or do work
+convenient gym
+friendly staff
+great access to tube and nearby bus stations
+Peaceful environment
+24 hours security
+spacious apartments

Please tell us what you like and dislike about this area:

I have lived here for 2 years and honestly I couldn’t have found a better more friendly and lovely environment!

The staff members are always here to help with anything and I’d like to specifically thank Alice, Nelio , Jillian , Garreth , Lucy and Davi .

Please share one thing (or more) which you wish you had known before you moved in:

That I would never want to move out! 😃

How has the building management responded to any problems or issues you have raised:

Very efficient and responsive when contact by phone/email or in person

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Good, could be better?

Verified Resident
Verified Resident
Review Date Sep 2021

It is ok…. space is in good size, but want a bit more storage space. And why the walls are painted with water soluble paint…. it is hard to clean and maintain. Would the development consider providing ‘guest room’ for tenant to rent for friends/ family coming over?

By the way, not really sure how to use the boxes in post room. Sounds too complicated to me.

Please tell us what you like and dislike about this area:

Parking – I know all parking in the development has gone… I have to park in friend’s place or leave the car on nearby streets when they come free.

Bin collection – The council has food waste collection and small electronic recycle collection, but we can’t put these out yet.

Anti-social behaviour – I know it is not the safest place to live in London before moving in. That’s ok. Stabbing happened before about 5 mins walk from the development.

Shops are ok; restaurants, bar, not my favourite; open spaces are ok, but normally go to Richmond Park if I want to have a walk. Transportation is good. Close to the airport. Is there a chance, the development gives electrical bike rental scheme?

Please share one thing (or more) which you wish you had known before you moved in:

How to maintain the property. My main problem is the wall paint…

How has the building management responded to any problems or issues you have raised:

They are friendly. And would schedule solving the problems as soon as I raised. But it would be better to go to speak to them than email.

4
Facilities
4
Design
4
Location
3
Value
5
Management
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Manager Response

Dear TA

Thank you for taking the time to leave us a review. I’m glad to hear that your experience in Charter Place has mostly been positive! Please reach out to us if you would like to discuss any of the points raised. Of course, you are always welcome to pop to reception to speak to a member of the team face to face any time!

overall big plus, price big minus

Verified Resident
Verified Resident
Review Date Sep 2021

material looks in some areas very cheap and work which was done around too. desing is fairly good, facilities are quiet nice, gym may get few upgrades.
building management is ok, property management hopefully too didn’t had to deal with them so far..

Please tell us what you like and dislike about this area:

location is perfect, however buses early in the morning and late in the evening are sometimes anoying with noise.
parking is miserable and this property should have underground parking also, charging hundred pounds per month for parking space is disgusting

Please share one thing (or more) which you wish you had known before you moved in:

I knew everything

How has the building management responded to any problems or issues you have raised:

very well, I did not have any major problems so far but I know that they are very helpfull

4
Facilities
3
Design
4
Location
2
Value
4
Management
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Manager Response

Hi Matus

Thank you for taking the time to leave us a review. Please reach out to the team at team@mycharterplace.co.uk if you would like to discuss any of the points raised in your review or if we can help in any way.

Immediate Move, Fantastic location with best in class society security

Verified Resident
Verified Resident
Review Date Sep 2021

Very good property design
Good security
Good building management
Resident guest friendly with good guest lounge
Good and clean fitness center
Sincere staff and good plans in future like a mini grocery store

Please tell us what you like and dislike about this area:

We have just moved from Switzerland and we’re desperately looking for a good property
We were very lucky to have a contact from Tom The Agent who showed us the property and answered all our queries patiently
Then we were serviced by Gillian and Alice and Gareth Wonderful ladies and gentleman , they helped us in every bit to have this flat made available to us absolutely in no time
We are very pleased to be here to start our second innings in UK
Thanks a lot Charter team
You all are outstanding

Now a bit on property
Very good location, proximity to public transport, high street, eating joints and yet very secure what else can anybody ask for ?
This property did it exist when we left UK to Switzerland in 2018

Very well done everyone who is involved
Looking forward to some good number of years with you here and we are highly recommending this place to our friends and colleagues

Please share one thing (or more) which you wish you had known before you moved in:

It’s not only a flat that should be good
It should be a bundle of building management and people around managing it

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Dear Rashmi

Thank you so much for taking the time to leave us such a glowing review! I’m so glad to hear that you are enjoying living in Charter Place and are looking forward to the upcoming developments!

The whole facilities is thought out very well

Verified Resident
Verified Resident
Review Date Sep 2021

The whole facilities is thought out very well. Staff are outstanding and lovely! It’s a short walk to and from the tube station and amazing multicultural markets! The gym and lounge are kept in excellent condition and the design of the flats are well thought out and beautiful. Balcony is also a win!

Please tell us what you like and dislike about this area:

Parking is limited. But it has brilliant facilities and lovely staff!

Please share one thing (or more) which you wish you had known before you moved in:

When the bins get emptied as we have a lot of cardboard from moving in

How has the building management responded to any problems or issues you have raised:

We have very tiny problems in which we have raised but stated we aren’t in any rush to get them fixed. The staff have been so helpful

5
Facilities
5
Design
4
Location
5
Value
5
Management
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Manager Response

Hi Casey

Thank you for taking the time to leave us a review. I’m glad to hear that the team have been able to help and that you are enjoying living at Charter Place!

My charter place

Verified Resident
Verified Resident
Review Date Sep 2021

Clean and organised, there is parking allotted wherever required. Has common garden space with really nice seating. Perfect spot to spend the evening after a long day at work. Value of money is really nice, but the area is okayish.

Please tell us what you like and dislike about this area:

Good connectivity and less traffic

Please share one thing (or more) which you wish you had known before you moved in:

The views

How has the building management responded to any problems or issues you have raised:

No issues yet, things are easy to use and they have provided with manuals with everything

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hi Prashant

Thank you for taking the time to leave us a review. I’m glad to hear that your experience of Charter Place has been 5*s!

A convenient and quiet place to be in Hounslow…

Verified Resident
Verified Resident
Review Date Sep 2021

Comfortable place to be in, with convenience to all public transportation and walking distance to Hight street, ASDA, Quality store and most restaurants. A quite and clean property with a good gym.
Loving my overall experience here.

Please tell us what you like and dislike about this area:

Good- Near by restaurants and public transport.
Bad- Not many schools nearby.

Please share one thing (or more) which you wish you had known before you moved in:

Availability of visitor parking….

How has the building management responded to any problems or issues you have raised:

B. Management has been supportive and responds quiet quickly.

3
Facilities
4
Design
4
Location
4
Value
4
Management
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Manager Response

Hi Sarubh

Thanks for taking the time to leave us a review. I’m glad to hear your experience at Charter Place has been great! Please let us know if there is anything we can do to turn your review into a 5*

Home away from home

Verified Resident
Verified Resident
Review Date Sep 2021

Charter place is a really great location to live in. I am a student and recently landed here from India, The property has bought the excitement in me to the fullest. The design and property management aspects are wonderful. It provides free gym for the residents. Staff is very friendly.

Please tell us what you like and dislike about this area:

Advantages-
Closer bus station and walkable train station, grocery and restaurants, friendly staff
Disadvantages-
Heard Hounslow is a very dangerous area to live in

Please share one thing (or more) which you wish you had known before you moved in:

I have no negative aspects about the property personally! It’s just great!

How has the building management responded to any problems or issues you have raised:

The management is quite friendly and have solved problems smoothly.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hi Kavya

Thank you for taking the time to leave us a review. I’m so glad to hear that you are enjoying living in Charter Place and that we are exceeding your expectations!

Satisfied!

Verified Resident
Verified Resident
Review Date Sep 2021

I do like the development.. I think it’s one of the best in the area. Design is nice however I think there should be more facilities in the development… maybe a children’s playground? A pool?

The building is nicely taken care of and cleaners are around all the time!

Please tell us what you like and dislike about this area:

There are loads of local shops and there are very good transport links

Parking is really bad as the area is overcrowded

Please share one thing (or more) which you wish you had known before you moved in:

Washing machine, oven, sofa… wish I checked those before I moved in

How has the building management responded to any problems or issues you have raised:

Slow.. still waiting on something to be fixed and haven’t heard anything back from maintenance

4
Facilities
3
Design
5
Location
2
Value
3
Management
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Manager Response

HI Marianne

Thank you for taking the time to leave us a review. I’m sorry it took some time for your maintenance request to be fixed. Please send us an email at team@mycharterplace.co.uk if there is anything else we can do to turn your rating into a 5*!

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Resident photos

User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
User submitted image of Charter Place, TW3
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Facilities

Concierge

Concierge

Garden

Garden

Gym

Gym

Lounge

Lounge

Location

Greystar
Number of developments 13

4.38

Average rating based on 487 reviews

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