A guide to living in Hounslow

Manager response

Dear Amol, Thank you so much for your thoughtful and comprehensive review. We’re truly grateful that you’ve taken the time to share your experience at Charter Place over the past two years. It’s incredibly rewarding to hear that you've enjoyed not only the design and facilities of the development but also the sense of community we aim to foster. We’re especially pleased that our building management and maintenance teams, including RAD, our Maintenance Manager, and the wider team, have met your expectations with responsive, professional service. Your recognition means a great deal to all of us. We’re also glad to know that the local area has served you well, and we especially appreciated your comment about wishing you'd known how supportive and approachable the staff would be. It's a lovely reminder of the positive impact that genuine service and care can have on the resident experience. Thank you again for being a valued part of the Charter Place community. Should you ever need anything, please don’t hesitate to reach out, we’re always here to help. Warmest regards, Valentina Cassara Community Manager

Manager response

Dear Mat, Thank you so much for taking the time to share your detailed and thoughtful feedback. We truly appreciate your kind words about the design, location, and facilities, as well as your recognition of the efforts made by both the building and property management teams. Your satisfaction means a great deal to us. We also value your constructive comments regarding the durability of some design materials. Your insight is important, and we will be sure to pass this feedback along to our design and procurement teams to consider for future improvements. It’s wonderful to hear that you’ve had such a long and positive experience with the property over the past few years. We’re especially glad to know that the management team has consistently met your expectations. Regarding your suggestion to add a swing for children, thank you! We’re always looking for ways to enhance the living experience for families and will certainly take this into consideration during upcoming reviews of the communal areas. We also appreciate your comments about the local area, particularly your thoughts on recycling and community empathy. We agree that education and mutual respect can make a real difference, and we will continue to support initiatives that promote a cleaner and more compassionate environment. If there’s anything further we can do to support you, please don’t hesitate to reach out. Warm regards, Valentina Cassara Community Manager

Manager response

Dear Greg, Thank you so much for taking the time to share such a detailed and thoughtful review of your experience living in the building and the local area. We truly appreciate your kind words and are delighted to hear that you are enjoying your home. It’s wonderful to know that you find the design, facilities, and overall atmosphere of the property to be positive, and that our management team, particularly Rad and Sorin, have made a good impression through their responsiveness and professionalism. We will be sure to pass on your kind comments to them. We also value your observations regarding the local amenities and the comfort of the surrounding area. Feedback like yours helps us to understand what works well and where there may be opportunities for continued improvement. Noting your point about the warmth of the upper floors during summer, we appreciate your honesty and will continue to explore ways to enhance comfort across all units, especially during seasonal changes. Should you need any assistance in the future, please don’t hesitate to reach out. We're always here to help and ensure your living experience remains a positive one. Warm regards, Valentina Cassara Community Manager

Manager response

Dear M Ali, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely delighted to hear that your experience in the development has been so positive and that both the facilities and our team have met, and hopefully exceeded your expectations. We’re especially pleased to hear your kind words about Mr. Rad, Mr. Karim, and Mr. Sorin. It’s always incredibly rewarding to see their hard work and commitment recognized, and we will be sure to share your praise with them directly. They, along with our concierge and wider management team, are truly dedicated to maintaining a high standard of service, and your acknowledgment means a great deal to all of us. It’s also wonderful to know that the building’s design, location, and amenities have added to your overall experience, and we couldn’t agree more about the convenience of the surrounding area. We do appreciate your feedback regarding parking availability. While space is limited, we are continuously exploring ways to improve this aspect of the tenant experience where possible, and your input is valuable in shaping future considerations. Once again, thank you for your kind review. We're grateful to have you as part of our community and remain committed to ensuring your continued comfort and satisfaction. Warm regards, Valentina Cassara Community Manager