A guide to living in Hounslow

Manager response

Dear Henry, Thank you so much for taking the time to share your thoughtful and detailed review. We truly appreciate your kind words about our support team, on-site staff, and the various amenities available at Charter Place. It’s wonderful to hear that you’ve had positive experiences with our maintenance service, app-based repair logging, and that you’ve found the residents' lounge, gym, and secure post room convenient and helpful. We're especially pleased to know that the local area has suited your lifestyle well, its walkability, proximity to shops and transport links, and green spaces are all aspects we’re proud to offer to our residents. We’re also glad that you’ve found creative solutions for parking, and appreciate you sharing that insight for future residents. We do acknowledge your feedback regarding the noise from the nearby bus station when windows are open. Your input helps us continue to find ways to enhance the overall living experience for our residents, and we’ll take this into consideration as we explore potential improvements. Thank you again for your kind recommendation and for being a valued member of the Charter Place community. Should you ever need any further assistance, please don’t hesitate to reach out. Warm regards, Valentina

Manager response

Dear Patrik, Thank you so much for taking the time to share your thoughtful and detailed feedback. We’re truly delighted to hear that you’re enjoying the clean and well-maintained environment, and that you feel safe and well looked after in your home. It’s also wonderful to know that Sorin and Valentina provided you with a smooth and professional service, we will be sure to pass along your kind words to them. We appreciate your comment regarding the additional pet fee. While we do our best to keep costs reasonable for our residents, this fee helps us maintain a high standard of cleanliness and care in the building for all tenants, especially those with sensitivities or allergies. That said, we completely understand your perspective and truly value your feedback. It’s especially heart warming to hear that you wish you had moved in sooner, that means a lot to us. Thank you as well for recognizing our management team's responsiveness. We’re committed to addressing any concerns quickly and efficiently, and it’s rewarding to know that’s been your experience. Thank you again for your recommendation and for being a valued member of our community. Warm regards, Valentina

Manager response

Dear Amol, Thank you so much for your wonderful and detailed review. We’re absolutely delighted to hear that you’ve chosen to renew your tenancy for a third time, that is indeed one of the greatest compliments we could receive! It’s incredibly rewarding to know that you continue to enjoy your home at Charter Place, from the modern facilities and clean environment to the convenience of the location. We’re especially pleased that our residents’ lounge, gym, and co-working spaces have exceeded your expectations, we take great pride in keeping these areas in excellent condition for all to enjoy. Your kind words for Rad and the maintenance team, as well as for Valentina, Sonia, and Minoshka during your renewal process, mean a great deal. We’ll be sure to pass on your appreciation to them and to the entire reception and management teams, who work hard to create a welcoming and supportive environment. It’s also great to hear your insights about living in Hounslow, we agree, it’s a well-connected, vibrant, and peaceful area with so much to offer. And thank you for sharing such helpful tips for new residents; your experience truly captures the community spirit we strive to foster. Once again, thank you for your continued trust and for recommending Charter Place so highly. We’re grateful to have you as part of our community. Warm regards, Valentina

Manager response

Dear Sai, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you’re enjoying the design of the apartments, the amenities, and the overall living experience. It’s especially heartening to know that our service team has been responsive and effective when resolving any issues, and that the insulation and comfort of your flat have met your expectations. We greatly appreciate your kind words about Sonia, we’re pleased she could make your onboarding smooth and welcoming. Your recognition of Rad and Sorin’s prompt assistance is also greatly valued, and we’ll be sure to pass along your appreciation to them. We’re glad you find the location convenient and the neighbourhood enjoyable. Regarding your note on parking wait times, thank you for bringing this to our attention. While we’re happy you were well-informed prior to moving in, we understand that parking can be a concern, and we will continue working to improve this aspect of the resident experience. Your recommendation means a great deal to us. Should you need any further assistance, please don’t hesitate to reach out. Warm regards, Valentina

Manager response

Dear Neha, Thank you so much for taking the time to share such a thoughtful and kind review. We’re truly delighted to hear about your positive experience at Charter Place. It’s wonderful to know that Rad, Sorin, and Alice, along with the rest of our team, have made a meaningful impact on your stay. Your recognition of their dedication and friendly support means a great deal to all of us. We always strive to go above and beyond to ensure our residents feel comfortable and cared for, and it’s incredibly rewarding to hear that this has been your experience. We also appreciate your feedback regarding guest parking. Your suggestion is valuable, and while parking in the area can be challenging, we are actively exploring ways to improve this aspect of our service. Thank you once again for your kind words and for choosing to make your home at Charter Place. Should you ever need anything in the future, please don’t hesitate to reach out. Warm regards, Valentina