A guide to living in West London

Please tell us about the good and bad aspects of living in your local area:

Great location! We have a few cafes around, 1 about to open soon as well. We are very well connected with so many different transports (buses, trains and underground) and we are in central London very fast. We have lots of green around us which makes it very enjoyable to go for walks (especially with my dog). The building has parking so it makes it very easy. We are close to the Brentford Stadium, but despite this, you don’t even hear any noise from games day.

How has the building management responded to any problems or issues you have raised:

Very proactive and helpful! The fact that they are always on site it really helps

Please share one thing (or more) which you wish you had known before you moved in:

Possibly the mattress could be more comfortable and I wish I knew so I could ask to remove it and purchase my own because I have back problems so I normally use mattresses specific for my condition

Please tell us about the good and bad aspects of living in your local area:

I've been living at Momento Hayes for a year now and honestly couldn't be happier with the property. The staff are fantastic and I can't fault them. Emeric from the maintenance team is brilliant – he's friendly, knows his job inside out, and always gets things sorted. The rest of the team are just as helpful and always go above and beyond. When I moved in with loads of boxes, they even lent me a trolley, which made the whole process so much easier. The welcome from the team was fantastic too. They even offered my family free coffee and cold drinks while they were helping me move in, which they really appreciated. It made us all feel looked after from day one.

How has the building management responded to any problems or issues you have raised:

The area feels safe, and having security on site at night gives real peace of mind. Charles has helped me when I accidentally locked myself out. He made sure to check my ID before letting me back in, which I really appreciated because it shows they take residents' security seriously.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, Momento Hayes is a fantastic place to live. The apartments, facilities and outstanding team make it feel much more like a community than just another apartment building. I would happily recommend it to anyone looking for a modern, friendly and secure place to call home.

Please tell us about the good and bad aspects of living in your local area:

I’ve been living at Lina House in Acton Town for 2 years so far, and unfortunately my experience has been disappointing overall. The main positives are the excellent transport links, with easy access to the Tube, and the convenience of having supermarkets and other shops nearby. However, there are several issues that significantly affect the quality of living. The area around the building can be extremely noisy because of the nearby park, where large groups often gather, especially during the day and evening. The streets are frequently dirty, and there seems to be very little attention paid to their upkeep. Security is another concern. It often feels like no one is monitoring what happens around the building or responding to residents’ concerns. Inside the building, there are also maintenance problems. The windows in the communal areas don’t open properly, and residents often have to force them open because it’s very hot inside. My flat also becomes unbearably hot during warm weather. The blinds do very little to block the heat, making it difficult to breathe comfortably during the summer. Overall, while the location is convenient, the lack of maintenance, cleanliness, security, and comfort makes it hard to recommend Lina House as a place to live. sorry to be frank

How has the building management responded to any problems or issues you have raised:

Normaly the just emails, and even they repair what it’s broken, takes too long. No one it’s coming to speak to us or check things

Please share one thing (or more) which you wish you had known before you moved in:

If you’re considering viewing this building, I’d recommend taking a look beyond the show flat. Make sure you check the rubbish room, the condition of the lifts, and the cleanliness of the communal areas. They give a much more accurate picture of what it’s like to live here day to day.

Please tell us about the good and bad aspects of living in your local area:

The location is Great! We have Brentford leisure centre which has a swimming pool literally 2mins walking distance; there are a few local shops (Sainsburys, Co-op and Mum’s); we have a cute cafe 1min away. We are also 5mins walk from all pubs along the river Thames and also 15mins walk from Kew Gardens. It’s also very well connected: there are different bus stops, Gunnesbury station 15mins walk and you are in central London in no time!!

How has the building management responded to any problems or issues you have raised:

They have been fast in responding and understanding. Having maintenance on site is really useful.

Please share one thing (or more) which you wish you had known before you moved in:

There a few events organised by the team which are fun!

Please tell us about the good and bad aspects of living in your local area:

I've found the location really convenient over the past year. Hayes & Harlington station is within walking distance, and with the Elizabeth line you can get into Central London or Heathrow very quickly, which has been a huge bonus. There are plenty of supermarkets nearby, including Aldi, Lidl, Tesco and Asda, so shopping is easy. The Old Vinyl Factory area is growing, with a good selection of cafés, restaurants and takeaways, and there are even more options in Uxbridge and Ealing just a short journey away.

How has the building management responded to any problems or issues you have raised:

The management team are also ridiculously quick at replying to queries... honestly, I'm still in shock. I was fully prepared for the usual "we'll get back to you in 3-5 business months," but nope! And finally, the security team deserve a medal. I was already at the airport when I had a panic attack wondering if I'd left the oven on. They kindly checked and turned it off for me. I still missed my flight because I spent too long debating whether to go back home or risk accidentally inventing "Momento Hayes BBQ Apartments," but at least the building survived thanks to them. 😂

Please share one thing (or more) which you wish you had known before you moved in:

10/10 – great place, amazing team, and apparently they save both homes and holidays.