A guide to living in West London

Please tell us about the good and bad aspects of living in your local area:

Good number of shops and restaurants in walking distance. Alos close to Westway shopping centre and Greenford station

How has the building management responded to any problems or issues you have raised:

Quick responses to any maintenance requests I make

Please share one thing (or more) which you wish you had known before you moved in:

Ideal to book a parking space early beacue the waiting list is long

Please tell us about the good and bad aspects of living in your local area:

The building is close to many local shops offering great convenience. There are many transport links nearby with various bus stops and the Hayes and Harlington rail station.

How has the building management responded to any problems or issues you have raised:

The building management is efficient and well organised and responds to queries in a timely manner.

Please share one thing (or more) which you wish you had known before you moved in:

Everything was made clear prior to us moving in and all questions were answered promptly.

Please tell us about the good and bad aspects of living in your local area:

Living at Momento Hayes feels like being in a neighbourhood that’s in transition modern, well-connected, and convenient, but still working its way towards having a strong local “lifestyle” identity. The biggest advantage is transport. With Hayes & Harlington station on the Elizabeth line, you can get into central London quickly and reach Heathrow in minutes, which makes it especially attractive for commuters and airport workers. That connectivity is the main reason many people choose the are

How has the building management responded to any problems or issues you have raised:

Building management has been responsive and generally quick to address any issues raised. In particular, Emeric, the handyman, has been very helpful and efficient. He handles a wide range of maintenance tasks skillfully and resolves problems promptly.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is that the area is still very much developing, so while the building itself is modern and well-maintained, the immediate surroundings don’t yet have a wide choice of cafés, restaurants, or evening entertainment within walking distance. It’s also worth knowing that most “lifestyle” activities (nice dining, nightlife, boutique cafés) usually mean travelling to nearby areas like Ealing or Central London. On the positive side, transport links are excellent, so this is easy to do.

Please tell us about the good and bad aspects of living in your local area:

Living at Momento Hayes has been a bit like upgrading from economy to business class without accidentally remortgaging my future. The apartments are modern, stylish, and surprisingly good at convincing visitors that I have my life together. The Elizabeth line is close enough that getting into Central London is faster than deciding what to watch on Netflix, and local shops mean emergency snack runs are always achievable.

How has the building management responded to any problems or issues you have raised:

Any issues I've raised have been handled quickly and professionally. A special mention goes to Emeric, who has been outstanding throughout my tenancy. He's approachable, responsive, and always goes the extra mile to make sure things are resolved efficiently. It's rare to find someone who genuinely cares about residents' experience, and his support has made living here even better. Simply put, Emeric is the best man!

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how much effort goes into building a real community here. The resident events have been a great surprise and something you don't really get a feel for during a viewing. From ice cream giveaways to Prosecco treats during the heatwave and other social gatherings throughout the year, there are plenty of opportunities to meet neighbours and feel part of the community. It's a thoughtful touch that makes the building feel more than just a place to live.

Please tell us about the good and bad aspects of living in your local area:

The local area itself has decent transport links and access to shops and amenities, but living here has been overshadowed by persistent anti-social behaviour and poor management of the building. I have been here since 2023, and it used to be much better - now the management got significantly worse, and the area follows. Noise from parties is common, there have been repeated incidents involving police attendance (there's been weeks with armed police attendance for several days in a row), people throwing rubbish from balconies and windows, and even glass bottles being thrown from upper floors. Residents frequently encounter litter, unpleasant odours, and poor waste management. Security concerns have also affected the wider living experience, as non-residents can often gain access to the building due to broken entry systems. Overall, any positives about the area are significantly outweighed by the problems associated with the development itself.

How has the building management responded to any problems or issues you have raised:

Management responses have generally been reactive rather than proactive. Many issues are repeatedly reported by residents yet continue to reoccur. Concerns relating to security, cleanliness, anti-social behaviour and access control often remain unresolved for extended periods, leaving residents frustrated and lacking confidence that problems will be addressed effectively. No one wants to see an AI-generated e-mail by the property manager, this is their job to tackle the issues here.

Please share one thing (or more) which you wish you had known before you moved in:

Honestly when I moved in it was clearly not as bad as it is now, but I wish I had known how significant the security, anti-social behaviour and management issues would be - would have moved out earlier. Now that my contract here is done, I am leaving very soon. These are not things that become apparent during a viewing. Prospective residents should speak to current tenants, ask about police attendance, parcel theft, access control, noise complaints, cleanliness standards and how quickly management resolves reported issues. The day-to-day experience can be very different from the impression given during viewings.