A guide to living in West London

Please tell us about the good and bad aspects of living in your local area:

Momento Hayes is an impressive apartment community that delivers a high-quality living experience from top to bottom. From the moment you enter the property, it’s clear that a lot of thought went into the design, layout, and overall feel of the community. The architecture is modern and clean, and the grounds are well-maintained, creating an inviting atmosphere that feels both upscale and comfortable.

How has the building management responded to any problems or issues you have raised:

Maintenance at Momento Hayes is consistently reliable and efficient. Requests are easy to submit, and the maintenance team responds quickly often resolving issues sooner than expected. The staff is professional, courteous, and respectful of residents’ space, clearly explaining what’s being fixed and making sure the job is done right the first time. Whether it’s a minor repair or a more involved issue, maintenance is handled with care and attention, which makes a big difference in day-to-day living. It’s clear that upkeep is a priority here, and it shows throughout the community.

Please share one thing (or more) which you wish you had known before you moved in:

Location is another strong advantage. Momento Hayes offers convenient access to nearby shopping, dining, and transportation, making daily errands and commuting easy. At the same time, the community maintains a sense of calm and privacy, providing a welcome retreat from the busyness of the surrounding area.

Please tell us about the good and bad aspects of living in your local area:

Not much around , only an Iceland and a small co op for shopping if you wish to shop you must walk 20 min for the retail park with few shops.

Please share one thing (or more) which you wish you had known before you moved in:

I would have like to know before moving in that they don’t follow their own contract and not protecting the tenants deposit as requested by law. Would have love to know in advance that they actually they don’t repair never the problems in the flat and also that flats are given with already issue in it as showers not working , washing machines not working , windows not following the safety fire laws of being able to open at least 55cm . Staff never replies to emails or is able to help at all. Complaint s aren’t also escalated or acknowledge , and of course not fixed

What is the best feature of your home:

Nothing , lost of designed and safety problems that has been highlighted already and nothing done. The shower was bad install as pipes were the other way round and only hot boiling water running , windows cannot open to safety ventilation or as per fire law requirements either,

Please tell us about the good and bad aspects of living in your local area:

Good aspects: The area is very convenient, with lots of shops just a 5-minute walk away. The station is also only 5 minutes on foot, and having the Elizabeth line nearby makes travelling into London really quick and easy. Bad aspects: There aren’t many downsides to the area, though it can get a bit busy at times because of how well connected it is.

How has the building management responded to any problems or issues you have raised:

The management team are friendly, approachable, and consistently willing to help. From day to day queries to more specific requests, nothing ever feels like too much trouble for them. As mentioned, any questions or issues with repairs that were raised were dealt with almost straight away, which made a huge difference and gave real peace of mind. Communication has always been clear and professional, and it’s reassuring to know that any concerns are taken seriously and resolved quickly. Overall, the support from the management team really contributes to a relaxed, stress-free, and genuinely carefree living experience.

Please share one thing (or more) which you wish you had known before you moved in:

Not applicable, as the development has met my expectations from the start and offers everything I need for comfortable living. Since moving in, I haven’t come across any surprises or issues, and everything has been as expected. Overall, the facilities, management, and location have made living here a very positive experience.

Please tell us about the good and bad aspects of living in your local area:

The local area has a good range of shops, cafés and takeaways within walking distance, with several larger supermarkets and independent businesses nearby. There are a few pubs and casual restaurants, and some accessible green spaces that are well used and generally well maintained. Transport links are convenient, with regular bus services and nearby train stations making travel easy, although services can be busy at peak times and occasional delays do occur. The street itself is generally quiet, with manageable traffic noise. Parking can be limited during evenings and weekends but is usually available. Bin collections are regular and reliable, and there are minimal issues with anti-social behaviour.

How has the building management responded to any problems or issues you have raised:

Building management has generally responded promptly and professionally to any issues raised, keeping us informed throughout and resolving problems in a timely and efficient manner.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how busy the area can get at peak times, particularly in the evenings and on weekends, which can affect parking and noise levels. It’s also helpful to be aware of how to contact building management directly, as they are responsive and can resolve issues quickly once reported.

Please tell us about the good and bad aspects of living in your local area:

Good > The park is well maintained > Close to local shops > Walking distance of the Elizabeth line > Many schools nearby > Excellent caretakers Bad > Consistent drug users in the park > Drug users, taking said drugs in broad daylight in family areas (such as the play area) > Grafetti > Regular fly tipping > A basketball park with no hoops > Street lights that hardly ever work. This is putting vulnerable people at risk during winter > A curfew placed on the basketball cage with zero explanation from management

Please share one thing (or more) which you wish you had known before you moved in:

1. About the reoccurring mould 2. About the regular mice infestations 3. About the poorly insulated walls 4. About the council allowing people with severe mental health issues reside next to families with small children 5. About how awful my previous housing officers at Notting Hill Genesis were going to be 6. How cheap Notting Hill Genesis are for example more often than not they would rather patch things up than replace them. This made worse by the fact that they now utilise outside contractors to limit the liability on themselves. I coukd go on.

What is the best feature of your home:

> The size of the rooms > Having two bathrooms > Within walking distance of the Elizabeth Line > Close to schools > Close to local shops > Drayton has a nice park