A guide to living in Borough of Ealing

Please tell us about the good and bad aspects of living in your local area:

Not much around , only an Iceland and a small co op for shopping if you wish to shop you must walk 20 min for the retail park with few shops.

Please share one thing (or more) which you wish you had known before you moved in:

I would have like to know before moving in that they don’t follow their own contract and not protecting the tenants deposit as requested by law. Would have love to know in advance that they actually they don’t repair never the problems in the flat and also that flats are given with already issue in it as showers not working , washing machines not working , windows not following the safety fire laws of being able to open at least 55cm . Staff never replies to emails or is able to help at all. Complaint s aren’t also escalated or acknowledge , and of course not fixed

What is the best feature of your home:

Nothing , lost of designed and safety problems that has been highlighted already and nothing done. The shower was bad install as pipes were the other way round and only hot boiling water running , windows cannot open to safety ventilation or as per fire law requirements either,

Please tell us about the good and bad aspects of living in your local area:

The local area has a good range of shops, cafés and takeaways within walking distance, with several larger supermarkets and independent businesses nearby. There are a few pubs and casual restaurants, and some accessible green spaces that are well used and generally well maintained. Transport links are convenient, with regular bus services and nearby train stations making travel easy, although services can be busy at peak times and occasional delays do occur. The street itself is generally quiet, with manageable traffic noise. Parking can be limited during evenings and weekends but is usually available. Bin collections are regular and reliable, and there are minimal issues with anti-social behaviour.

How has the building management responded to any problems or issues you have raised:

Building management has generally responded promptly and professionally to any issues raised, keeping us informed throughout and resolving problems in a timely and efficient manner.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how busy the area can get at peak times, particularly in the evenings and on weekends, which can affect parking and noise levels. It’s also helpful to be aware of how to contact building management directly, as they are responsive and can resolve issues quickly once reported.

Please tell us about the good and bad aspects of living in your local area:

Good > The park is well maintained > Close to local shops > Walking distance of the Elizabeth line > Many schools nearby > Excellent caretakers Bad > Consistent drug users in the park > Drug users, taking said drugs in broad daylight in family areas (such as the play area) > Grafetti > Regular fly tipping > A basketball park with no hoops > Street lights that hardly ever work. This is putting vulnerable people at risk during winter > A curfew placed on the basketball cage with zero explanation from management

Please share one thing (or more) which you wish you had known before you moved in:

1. About the reoccurring mould 2. About the regular mice infestations 3. About the poorly insulated walls 4. About the council allowing people with severe mental health issues reside next to families with small children 5. About how awful my previous housing officers at Notting Hill Genesis were going to be 6. How cheap Notting Hill Genesis are for example more often than not they would rather patch things up than replace them. This made worse by the fact that they now utilise outside contractors to limit the liability on themselves. I coukd go on.

What is the best feature of your home:

> The size of the rooms > Having two bathrooms > Within walking distance of the Elizabeth Line > Close to schools > Close to local shops > Drayton has a nice park

Please tell us about the good and bad aspects of living in your local area:

Easy transport link and Tesco and Sainsbury’s locale market with plenty of online food delivery options and Westfield is nearby

How has the building management responded to any problems or issues you have raised:

Yes, there is an online portal for these issues and problems

Please share one thing (or more) which you wish you had known before you moved in:

Nothing , all was clear before moving in no surprises

Please tell us about the good and bad aspects of living in your local area:

Accessibility to center is the only plus of the area. Really few amenities in the surroundings. Feel safe

How has the building management responded to any problems or issues you have raised:

The last 2 people in charge are doing the heavy lifting

Please share one thing (or more) which you wish you had known before you moved in:

Before moving in I wish I was aware of the reduction in amenities provision that started happening few months after we moved in