A Guide to Living in Borough of Ealing

Please review your development:

Don’t be fooled by representatives from SoResi, you’ll never see them again once sale has gone through. They are owned by Metropolitan Thames Valley, who do not respond to maintenance requests, no transparency on service charges and awful building manager

Please share one thing (or more) which you wish you had known before you moved in:

That MTVH were the worst housing association provider in the country and do not care about their tenants. Rent will rise with CPI and service charges are uncontrolled

How has the building management responded to any problems or issues you have raised:

No, lied to constantly about repairs, serious issue with sewage system has never been addressed and main front door has not worked properly since first fitted

Please review your development:

Overall building design is good. However, as pointed out, parking is the big problem here. Tenants of New build houses with their own private drive think it’s ok to keep their private drives free and occupy valuable street parking that is predominantly used by the new build flat owners, who don’t have access to private bays, unless purchased during sign-up. Even then there was a very short supply to meet the demand. Consideration for street parking with the new build flats in mind, would have made such a difference.

Please share one thing (or more) which you wish you had known before you moved in:

Had I known parking was going to be this big of an issue, I would have purchased a parking bay. I’m still interested in buying a bay but apparently there are none available.

How has the building management responded to any problems or issues you have raised:

I did raise some minor issues but never heard anything back

Please review your development:

I am a resident for more than a year and can finally give a fair review after waiting and hoping that things will change.
The biggest issue of this place is someone behind the management who completely doesn’t care about needs and concerns of the residents.
Firstly, it’s really frustrating to be paying for allocated parking for more than a year and still not having it. On top of that we received two parking tickets which only means that things in the building are not being managed properly.
Secondly, all the beautiful amenities that were advertised as residents perks will now be charged a fee. Management claims it is in line with all tillermans properties but somehow that detail was missed out by agents in the past. Facilities fees don’t make sense as that was the only attractive point of staying at Tillermans court. It will now be cheaper to get two tickets at the cinema than using the cinema at the building, so what is the point?
Thirdly, you will find random dog waste in lifts, corridors and outside the building. The management is trying to deal with irresponsible dog owners but it doesn’t seem to work. There was a resident with dog waste fully covering their patio which we had to see from our window for a while…
Also, secure parking is not so secure as for more than a year that I live there now, shutter worked like few times only. Gym equipment that breaks also takes ages to be fixed..
Not to mention Heating and hot water issues at the start of cold winter.
Lastly, Greenford area really has nothing to offer, there is no nice restaurants or fun things to do around the area. The fees for rental is quite high for the area thus residents perks and amazing facilities is what really sold it to us initially. As booking the facilities will have a fee from February it really doesn’t make sense to stay here any longer, however we are tied with a contract and frustrated.

I could go on….

Please share one thing (or more) which you wish you had known before you moved in:

I wish they would be transparent that there will be facilities fees in the future

How has the building management responded to any problems or issues you have raised:

We are paying for allocated parking for more than a year but we didn’t get one yet and management has still not responded to our concerns. Always promising they are on audit.

Please review your development:

The development I stay at has 3 different buildings A B C all these buildings are joined together with a sky bridge between blocks A and C. The facilities in the building such as the lift is always working which is very helpful when buying groceries and they way the property is managed is also good and show the management care for those living in the building

Please share one thing (or more) which you wish you had known before you moved in:

Nothing really as the building is usually quite and peaceful.

How has the building management responded to any problems or issues you have raised:

have don their best to take care of the issue in the best way possible immediately