Rental Only
Award winner 2023

Lyons Dock at Greenford Quay, UB6

1st

Ranked 1st out of 32 in Borough of Ealing

By Greystar

3.88

(28 reviews)

Lyons Dock at Greenford Quay is a development by Greystar. Compromising of 251 brand new studio, one, two, and three-bedroom apartments to rent. As well as this Residents benefit from enviable amenities. A gym, dining room, cinema, lounge, meeting rooms, children’s play area, and rooftop terrace.

Facilities

  • Balcony

  • Cinema room

  • Communal gardens

  • Games room

  • Gym

  • Lounge

  • Parking

  • Pet friendly

  • Play area

  • Private dining

  • Resident events

  • Roof terrace

Awards

  • Excellence Award: 2023

  • Design Award: 2023

  • Facilities Award: 2023

  • Location Award: 2023

  • Value Award: 2023

  • Management Award: 2023

  • Company logo for Greystar

Latest Reviews

3.88

28 total reviews

Stats

Overall

3.86

Facilities

4.11

Design

4.36

Location

3.54

Value

3.57

Management

3.25

Viewing 1-5 out of 28
Convenient for residents

Alyssa H (Tenant)

Verified Resident

Nov 2023

I really like the design of the building and apartments, it’s really cozy and chill. There are also many facilities for the residents to use like a big common kitchen so you can hold party there. There’s also a small gym but got nearly everything you need, it’s very convenient for residents who wanna workout.

Please tell us about the good and bad aspects of living in your local area:

The good things is that the flat itself is really good and the area is quite and safe. However, I would like to see more shops and restaurants will be opened soon.

How has the building management responded to any problems or issues you have raised:

The building management team is very willing to help and kind.

Please share one thing (or more) which you wish you had known before you moved in:

There’s not many restaurants and shops around the building.

5

Facilities

5

Design

4

Location

5

Value

5

Management

Manager response

Dear Alyssa Thank you very much for your amazing feedback! We are very pleased to hear that your stay here at Lyons Dock has been positive. We are also thrilled to share that there are upcoming shops/restaurants in the works which will be great for socialising with all residents from 3 buildings (Lyons Dock, Tillermans Court & Glassworks). If you have any further feedbacks/ideas, please do not hesitate to reach out to our concierge team. Best regards, Greenford Quay Team

Posted by

Lyons Dock, CSA

Nov 2023


Great amenities

Hugo C (Tenant)

Verified Resident

Nov 2023

The building has great amenities such as gym in the top floor, cinema, parcel room, 12h concierge and overnight security, and common area such as work spaces and leisure rooms for relaxing and dinning/party. The maintenance could be more effective, and swifter.

Please tell us about the good and bad aspects of living in your local area:

Not many offers around, there’s a retail park which offers a range of supermarkets and shops as well as boots, superdrug and coffee shops and a 24h mcdonald’s but that’s it. the proximity to the tube is great (6/7 min walk) but the central line for Greenford has a lot of issues specially the frequency between trains sometimes it can be up to 12 or 15 which is not acceptable for one of the most central lines in London. There’s a canal which offers a scenic walk alongside it and a nearby park Horsenden Hill which is huge but not very attractive. There are local business such as barbershops and groceries/supermarket near the station but the main street towards Sudbury Hill is quite limited in offer. In General is a pleasant place to live despite the proximity to the industrial estate. Traffic is intense but no busier then other places in London.

How has the building management responded to any problems or issues you have raised:

sometimes quickly sometimes take too long or don’t reply at all

Please share one thing (or more) which you wish you had known before you moved in:

I would like to know more about commute times and train frequency and also business around in the area

4

Facilities

4

Design

3

Location

4

Value

3

Management

Manager response

Hi Hugo Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying your experience at Lyons Dock. We truly appreciate your kind words and are grateful to have you as a resident. If there's anything you need or any way we can enhance your stay further, please don't hesitate to reach out. Thank you again for choosing Lyons Dock as your home. We look forward to continuing to provide you with excellent service and a great living experience. Best regards, Greenford Quay Team

Posted by

Lyons Dock, CSA

Nov 2023


Apartments are lovely but the area leaves a lot to be desired.

Miles N (Tenant)

Verified Resident

Nov 2023

The building and apartments themselves are very nice, they are high spec with premium SMEG appliances. There's not really anything negative to say about the design or facilities. I will say that the bin chutes are often out of order/blocked (likely due to a lack of rotation of the bins on the ground floor) - this causes residents to leave bin bags next to the bin chutes (rightly so in my opinion). The management try to issue fines (unenforceable) if you don't do things like take your rubbish down (which is as a result of their faulty chute system). The communal areas are designed well. The gym is adequate, I would prefer there to be more free weights (squat rack/free bench), but understand for safety they use fixed machines. It's nice though that this is included in the rent. I will say that some things were sold to us incorrectly by the estate agents, or since moving in policies have changed. We were told the communal areas such as the games room/dining kitchen/cinema would be free to book - but after 9 months of living here they decided that for exclusive use, you would need to pay. I am now in my second year living here (it will be my last). Rent increased 9% vs the previous year, despite supply of vacant units increasing and no additional amenities have appeared on site - property prices are also in a downward trend across the country. The leasing team will not negotiate, and if you don't agree with their renewal price - it's goodbye. It seems they would rather have people move out and have units vacant for multiple months, than offer a slight discount for guaranteed residency and income. I can see other apartments that have moved out after 1 year and their unit has been vacant for 3+ months... not sure how they're going to fill the current building under construction. Greenford Quay has lots of potential, but until there are things for residents to do nearby without having to travel via to Ealing, Notting Hill, White City, Central London etc - I can see this being a poor investment for Greystar.

Please tell us about the good and bad aspects of living in your local area:

There is nothing here. Greenford Quay is situated adjacent to an industrial estate. The Central Line is a 10 minute walk away, and the Piccadilly Line is 15-20 minute walk away (depending whether you're in Lyon's Dock or Tillermans), but if you want anything on your doorstep other than an overpriced Co-Op or Starbucks then you're out of luck. The nearest Aldi is a 35 minute walk away. There is a retail park about 15 minutes away but that is only a compact Lidl and M&S Food. There is private parking available at something extortionate like £150 a month. There is no free parking for visitors or guests and street parking does not exist within/around the development without a permit. There is absolutely nothing to do nearby for residents wishing to be social. No bars, no restaurants - nothing. The development itself has many vacant commercial units but these have been unoccupied since the site opened a few years ago. There is supposed to be a bar opening soon on site, but this has been 'Coming Soon' for c.12 months now - they've actually managed to build another huge residential block sooner than open this new bar. As this is a site under construction, it's near impossible to have the windows open during the day as it's a building site from 7am-7pm daily (even some Sunday's).

How has the building management responded to any problems or issues you have raised:

Maintenance issues are sorted quickly and the building management team are responsive when it comes to complaints/queries.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I'd know how hot it would get in the summer. I have never put the heating on once, because during the winter the temperate within the flat is at a minimum 19 degrees, and in the summer it reaches 33 degrees. There is no air conditioning in the flats, and the flats trap the heat. The summer months here are unbearable.

4

Facilities

5

Design

3

Location

3

Value

3

Management

Manager response

Dear Miles Thank you for taking the time to share your detailed feedback about your experience at Lyons Dock. We appreciate your positive comments about the building, apartments, and communal areas. We also acknowledge your concerns, particularly regarding the bin chutes, changes in amenities policies, and the leasing negotiations. Our team is actively working to improve the overall experience for residents. Regarding the miscommunication from the external estate agents, we apologize for any confusion. Your feedback helps us identify areas for improvement, and we will strive to enhance communication to prevent such discrepancies in the future. We sincerely apologize for the challenges you've faced and appreciate your patience as we work towards creating a better living experience for all residents. If you have any further concerns or suggestions, please feel free to reach out to our concierge team. Thank you for being a part of Greenford Quay. Best regards, Greenford Quay Team

Posted by

Lyons Dock, CSA

Nov 2023


The design for the building is nice however has a lot of tech issues

Elena D. (Tenant)

Verified Resident

Nov 2023

The design for the building is nice however has a lot of tech issues. The app never works and constant faults within my studio. The facilities are great, co working space is beautiful, more booths would be great. I really like the roofterrace as well.

Please tell us about the good and bad aspects of living in your local area:

The location is perfect for me. The only issue is alot of traffic due to constant road works but obviously this can not be helped.

How has the building management responded to any problems or issues you have raised:

They respond quickly but do not come to fix quickly. I had the same repair 3 times and it is still not fixed. It makes me feel like I am not being listened to.

Please share one thing (or more) which you wish you had known before you moved in:

That I would not be able to switch water, electricity/energy providers and shop around. It is extremely expensive.

4

Facilities

4

Design

5

Location

3

Value

3

Management

Manager response

Dear Elena Thank you for sharing your thoughts on your experience at our building. We're delighted to hear that you appreciate the design, facilities, and amenities, including the beautiful co-working space and rooftop terrace. Your positive feedback on the location is also greatly valued. We're sorry to hear about the tech issues you've encountered, particularly with the app and faults within your studio. Your feedback is crucial for us to improve, and we'll certainly address these concerns with urgency. Regarding the road works in the area, we understand the inconvenience it may cause and appreciate your understanding that it's beyond our control. Regarding maintenance concerns, we apologize for any delays and the recurring issue you've experienced. Your frustration is understandable, and we're committed to resolving it promptly. We'll review our processes to ensure that such issues are addressed more effectively moving forward. We appreciate your patience and continued residency. If there's anything specific you'd like to discuss or if you have additional feedback, please don't hesitate to reach out directly. We're here to ensure your living experience meets your expectations. Best regards, Greenford Quay Team

Posted by

Lyons Dock, CSA

Nov 2023


Glad that I found this place

Shalabh J (Tenant)

Verified Resident

Nov 2023

I am glad that I found this place when I moved to London a few months back. This place is very nicely kept. The best part is the common areas on the ground and top floors where I work (WFH) mostly. The gym has all you need and is very well maintained (I haven't come across any faulty machine till now). Plus the management is super helpful too!

Please tell us about the good and bad aspects of living in your local area:

Lyon's Dock, although is located in Zone 4, is an amazing place to live especially if you wish to experience London but stay away from its hustle and bustle. The two tube lines at a walking distance of the property makes commute easy and reliable. There is a big lot market nearby witch Lidl, M&S Foods, Boots, few eating joints.. everything you can ask for. Although located near a few warehouses, I feel safe while walking back home late evenings as there is plenty of vehicular traffic and people walking on the footpath. Traffic noise can be a bit of a nuisance sometimes if your flat face the road as trucks ply on the road. Apart from that, my family is quite satisfied and happy. P.S.: There are plenty of green areas around this areas which your dog(s) will enjoy, if you have any.

How has the building management responded to any problems or issues you have raised:

When I moved into my flat, I found one of the bulbs in the bathroom to be fault. I raised the ticket online and it got repaired the next day. So can't complain!

Please share one thing (or more) which you wish you had known before you moved in:

I would suggest taking the train to your office once before you take the flat as Central Line (which is the nearest) is reliable but not too clean. Plus it gets really hot in the train during the summer season. Make sure you are OK with the commute if you travel daily.

5

Facilities

5

Design

4

Location

5

Value

5

Management

Manager response

Dear Shalabh J Thank you so much for sharing your positive experience at Lyon's Dock. We're thrilled to hear that you're enjoying your time here and that our property's amenities and location have contributed to your overall satisfaction. We're delighted to hear that you find our common areas good for remote work. Creating a comfortable and productive environment for our residents is a top priority. It's great to know that you appreciate the well-maintained gym, and we're pleased that our management team has been helpful. Lyon's Dock's location in Zone 4 offers a unique blend of tranquillity and accessibility to the heart of London. We're glad you've found the nearby market and facilities convenient for your daily needs. Your feedback on the safety of the area, green spaces for pets, and the prompt resolution of maintenance issues is invaluable. We're pleased to hear that the maintenance issue you raised was promptly addressed. We appreciate having you as a resident and look forward to continuing to provide you with a positive living experience at Lyon's Dock. Best regards,

Posted by

Lyons Dock, GQ Team

Dec 2023


Page 1 of 6

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Lyons Dock at Greenford Quay, UB6

1st

Ranked 1st out of 32 in Borough of Ealing

More developments by Greystar