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Lyons Dock at Greenford Quay is a development by Greystar. Compromising of 251 brand new studio, one, two, and three-bedroom apartments to rent. As well as this Residents benefit from enviable amenities. A gym, dining room, cinema, lounge, meeting rooms, children’s play area, and rooftop terrace.
Lyons Dock at Greenford Quay, UB6 Reviews
Write a Review Upload PhotosNice place for living
I would like to commend Kevin (leasing team) for his outstanding attention to detail, accuracy, efficiency, and responsibility in all that he do. His consistently demonstrate a meticulous approach to their work, ensuring that every task is completed to the highest standard possible.
Please tell us what you like and dislike about this area:
The building, the apartments and the facilities are beautifully designed with a modern feel and lovely furniture.
Please share one thing (or more) which you wish you had known before you moved in:
The apartment was pet friendly, as a pet owner, I was satisfied for living here.
How has the building management responded to any problems or issues you have raised:
The building management responded in a acceptable time and maintenance team also fix all our issue in a acceptable time frame
Awful place to rent
Awful place to rent, no management customer service, they refused access for disabled guests, it’s shocking.
No, I don’t have anything to say on the development. It may look nice, but it’s managed awfully. You really need to rethink your management style. You will lose a lot of tenants here if you make things difficult for them! And places nearby for the same price, that have been management.
Please tell us what you like and dislike about this area:
Firstly, they have all of a sudden removed guest parking, my mum is registered disabled and cannot walk without aid, they are not allowing her access to parking and making her walk so far from the building to gain access! Disgusting. When I asked them to review, they said no, they’re very unhelpful. Their customer service is appalling! From management and team, their staff are rude. The manager refused my mum disabled parking and would not open the gate to allow her in the building. They said park at the other building and walk!! To my disabled mum?!!
Please do not rent these apartments. Management is a sham, no people skills, it’s not well managed and for a place you spend a lot of money, they’ve got it so wrong!
Please share one thing (or more) which you wish you had known before you moved in:
How bad their management is. And that they would remove guest parking
How has the building management responded to any problems or issues you have raised:
No they haven’t. They are not helpful at all and will not even bother helping now.
Manager Response
Dear S,
Thank you for taking the time to submit your feedback. I’m sorry that you aren’t happy with the management style of the building and Lyons Dock not having guest parking.
We have had many changes and improvements over the past months which has been communicated in the resident update emails. This was to ensure that all residents had up-to-date information including how guest parking works at Greenford Quay, and to better the experience for our residents.
Please let me know when you would be free to meet and we can discuss further, my email is: lyonsdock@greenfordquay.com.
Thank you again for sending through the feedback.
Not the place to live
Property management is not good. It’s takes a while for things to get sorted. They do not take residents into account when making any decisions.
Management only care about renting out the apartments as quick as possible to anyone. One residents are in they no longer care.
Please tell us what you like and dislike about this area:
Cons
Lyons dock looks nice on the outside, decor is good and facilities are not bad. However after living here I look forward to leaving at the end of my tenancy.
There has been electric cut outs which caused all food to be thrown away. In the coldest days of the year the heating and hot water would go out in the middle of the night so we would wake up to a freezing cold apartment. Which made my 3 year old sick as well as my pregnant self.
There has been teenagers breaking into the residents trying to get into the cinema room. Causing fights outside the apartments and smoking drugs where the smell comes straight into your apartment if you’re on floor 1.
The ground floor car park shutter was broken about 2 months ago and still has not been fixed.
The intercom system has stopped working, some of the doors open without even swiping your card.
Pet owners who live here have used the communal gardens to walk their dog. There have been times when does have urinated in the lifts.
The cleaning is not up to standard on the individual floors and lifts.
There will be a fee coming to hire the private dining room & games room facilities.
The rent is too high for all the issues.
Pros
Working from home facilities are good.
Dining room and games are good when you can book.
Please share one thing (or more) which you wish you had known before you moved in:
The building has problems even though it is brand new. The management do not take residents into account.
How has the building management responded to any problems or issues you have raised:
Not great. The send out the same generic email to all residents.
Manager Response
Dear Savita, thank you for taking the time to share your experiences with us and we are truly sorry to hear you have been disappointed by our services. We take pride in working hard to get things fixed as soon as possible as we want all our residents to have a memorable stay. Your concerns raised are appreciated and during these unforeseen circumstances we kept all residents up to date, as well as addressed the situation once it was resolved.
It is lovely to hear that you enjoy the co-working facilities and your feedback is important as it allows us to improve in certain areas. The ground floor shutter was unfortunately broken due to an accident and has been fixed. Our Estate Security supervises all areas when there is a shutter malfunction, as well as additional staff is hired.
Regarding pets we are applying fines to anyone who is not cleaning up after their fluffy friends. I’m happy to meet and discuss your points further, please feel free to pop into the management office or send us an email at lyonsdock@greenfordquay.com so we can arrange a meeting.
We wish you all the best with your pregnancy and hope your little boy made a speedy recovery.
Comfort with style
Firstly, the property is so well designed with multiple facilities within the facility that it won us over. Most importantly, the apartment is so spacious and well planned that it made my family very happy. Such spacious apartments are not many. Amenities provided on ground floor and top floor are superb and a good mix of work and pleasure.
To top it all the facility management is so supportive and well responsive and attends to matters with smile. Mo Ali has been one such person.
Thanks Grey Star
Please tell us what you like and dislike about this area:
The facility is well connected with the nearby underground and bus service. Shops within the campus and around the place are quite good to cater to the requirement.
Please share one thing (or more) which you wish you had known before you moved in:
We are quite happy – we liked the place before moving in and it has lived up to our expectations
How has the building management responded to any problems or issues you have raised:
Yes, they have been responsive and the resident portal is quite good in this regard. Whenever there has been a problem, quick response has been received
Manager Response
Thanks for taking the time to write this lovely review Pankaj Sinha. We really appreciate the feedback given, and it’s great to have you as a member of our Greenford Quay community.
Stylish canal side development great for public transport
Modern light new build design. Nice views over the area. 24 hour concierge and post room with cctv so feel safe in the building. Energy efficient appliances. Painted plaster walls could be more durable as in easier to clean. Fingerprint marks tend to show on wall especially in bathroom but not a big problem. Bookable resident social spaces – screening room, work from home spaces, rooftop terrace, games room and dining room for events. Social events for residents and local area throughout the year
Please tell us what you like and dislike about this area:
Close to public transport, local bus stop and nearest tube station, Greenford is six minutes walk away and Sudbury Hill 15 mins walk away. Small Co Op shop and Starbucks on development. Well known respected local pub opposite apartments on main road Not much in immediate area but public transport links very close. Canal side development so lots of walking paths to near by Paradise Fields and Horsenden Hill. Nice views. Living on main road you do get traffic noise but windows are triple glazed. More apartments are being built on Greenford Quay so have to beware of construction noise. Walking distance to Westway shopping centre, Sudbury Hill and Oldfield Circus shops.
Please share one thing (or more) which you wish you had known before you moved in:
Bus service very busy and can be erratic but tube stations near by. Construction noise from other apartment blocks going up. Can still have noise from neighbours living above if they are noisy.
How has the building management responded to any problems or issues you have raised:
Yes responded within two weeks via resident app and email
Manager Response
Dear Melcy C
Thank you for taking the time to leave us your review. This is really important to us.
I am glad to hear you are enjoying the canal side living. Unfortunately we do have more blocks coming up in the coming years however I am hoping the triple glazing will mask most of the noise and no construction in general is taking place during the evening and morning time when you are at home. Of course if any of the neighbors are too noisy then please speak to the reception team to ensure this can be dealt with appropriately.
Thank you again for your review!
So Far So Good
As the development is new to the market, it feels good to be the first tenant to occupy a brand new apartment, to use the brand new home appliances. It feels that the developer has put thoughts into the design of the apartment and high quality furniture & electrical appliances (brand: SMEG) are included.
Our apartment is facing the road Oldfield Lane North, so there is some traffic noise when the windows are opened, but the noise is reduced to minimum (almost none) when the windows are closed.
I think there are 40+ units per floor, and there are total 4 lifts but only 2 of them get to the reception front door area, but so far there isn’t any congestion with the lifts. However, one of the lift to the reception area is out of service for several days already.
There are refuse chutes in a refuse room at each floor so the waste is sent to the B1 refuse store. No bad odour so far. However, some people will leave large rubbish in the refuse room even though the resident handbook mentions about large rubbish should be carried to the B1 refuse store by residents. The refuse chutes are separated for general waste and recyclable waste. However, we once saw that they are both general waste bins under both chutes at the B1 refuse store, hope that the management company isn’t sending recyclable waste to the landfill.
Gym room and common area at the top floor are nice.
Lots of working spaces at Ground Floor. There is a coffee machine free to use, but unfortunately it seems to be empty every time I check it out, maybe there are a lot of people using it and the refill isn’t that frequent.
There were power trips from 8 Oct – 13 Oct 2022 every night around 7pm, the blackout lasted around 5 minutes each time. The management office would send updates every day at that time which was a great thing to keep the residents informed, but after the issue was fixed, no further communications about the root cause and the calculation of the compensation were received. I think more transparency, more communication/ reminder notices would be beneficial to both the management office and the residents.
The security/ property management staff at the reception area are helpful in general.
Please tell us what you like and dislike about this area:
The development is located next to a canal, a walk along the canal is quite pleasant, the canal can reach nearby town Perivale/ Alperton. There is a retail park, just about 10 minutes walk from the development, which includes Boots, M&S, Lidl, Nandos and other big chain stores. There are Starbucks and Co-op just around the building. However, other than that, there are not many choices of restaurants nearby. Both Greenford and Sudbury Hill Station are within walkable distance. Overall, the neighbourhood feels quiet and safe.
Please share one thing (or more) which you wish you had known before you moved in:
Nothing related to the development, but I think Greystar as the developer needs to regularly evaluate/ closely monitor the performance/ operation flow of the property agencies and 3rd party referencing company to make the whole rental experience more customer-obsessed/ less stressful to tenants.
How has the building management responded to any problems or issues you have raised:
I have raised a concern via the resident portal but so far no response is received.
Manager Response
Dear Elaine
Thank you for your time to write such a detailed and comprehensive review. This is much appreciated and very important to us. I am glad to hear you are enjoying the new fresh building, apartment and amenities. We will increase the frequency of the coffee machine top up ( and you are welcome to always mention this to the reception team if you notice the coffee being empty so this could be topped up). I hope you have now received overview of the compensation related to the power cuts as this really is not something that should have happened. Thank you for raising the referencing and agent point and we have since done some improvements however will keep on monitoring this as we go along. I will also follow up on the portal response as this should be something you should receive an acknowledgement and then a response no later than 2 days. Ill ask the team to investigate this for you.
Thank you again for you detailed review- this is really important to us!
Could be better, if management listened
The building design is nice, some things in the building do not work. And worst of all, residents from the other building “Tillermans” can access our facilities (even though they have their own) because of this, they treat our facilities really badly, by not cleaning after use, shouting in the corridors and leaving rubbish in the lifts.
I wish building management stopped allowing neighbouring buildings from using our facilities. I genuinely believe that this keep our building cleaner, safer and one which we can actually use without overcrowding.
Please tell us what you like and dislike about this area:
So far the stores which are in the complex close quite early.
Parking is a major problem, seems like those who do not pay can still access the car park
Please share one thing (or more) which you wish you had known before you moved in:
The energy supplier is British Gas and not the originally listed SSE.
How has the building management responded to any problems or issues you have raised:
Yes, a lot of the time more issues were responded to and dealt with in a timely manner.
I really do wish that they take on board the feedback about allowing Tillermans from using our facilities.
Manager Response
Dear AE
Thank you for taking the time to provide your feedback. It is very important to us. We have noted the frustration you have when it comes to other residents accessing Lyonss dock’s amenity spaces. I have asked the team to monitor this for over population as well as any anti social behavior which of course is not something we would want to have happening. If someone is not treating the community with care and respect then could we please ask that you will bring this to our teams attention so the matter can be appropriately resolved. If we can see antisocial behavior in the amenity spaces then access will be restricted. Car parking facilities are available for the people who pay for the spaces, with exception for any contractors who need to work on the building and require bringing in supplies. If you notice this being abused then please also do flag this to the reception team who can look into this and ensure policies are being followed.
Thank you again for your time you have taken to provide us with the feedback!
Great development but management needs improving
Design, lay out and build quality is very good as well as being energy efficient. Great amenities like the gym, co working space, cinema room and entertainment areas should you wish to host a party. Management and maintenance is poor. Communication is lacklustre to say the least! When things go wrong it takes a long time for them to fix. Policing/enforcing rules is currently non existent, but understand this is due to residents being unruly and anti social, and this is another issue in itself!
Please tell us what you like and dislike about this area:
Conveniently located to nearest tube station and A40/M40. Restaurant and bars non existent in the area but you have essential stores such as M&S and the local Coop in the complex. On street parking very limited and difficult if you don’t pay for a space in the development. Apart from a bit of traffic noise the area is generally quiet.
Please share one thing (or more) which you wish you had known before you moved in:
The poor management and type of community. I thought we are paying premium for the area and that it attracts tenants with self pride in the development they chose to stay. Clearly I was wrong!
How has the building management responded to any problems or issues you have raised:
That they will implement such rules and monitor, that they will request maintenance to see, but neither has materialised.
Manager Response
Dear Pogi
Thank you for taking the time to write your review- this is really important to us.
We are pleased to hear that you like the look and feel of the building and I am sorry to hear that you have not had a good experience with other residents. We absolutely expect all residents to adhere to the building and community code of conduct and if you see this not being done then please do bring this to our teams attention. Anti social behavior is not welcomed in our community and the team will be able to make necessary steps to tackle this once this is identified.
Thank you again Pogi for your review.
Not cheap but good!!
the flat itself has so much storage & is very decently sized. If you work from home at all then it’s a really lovely place to live. The shared spaces are amazing too. Had a few issues with electricity, lifts being out of service etc which have been quite frustrating but these seem to be resolved now (fingers crossed)
Please tell us what you like and dislike about this area:
Not a huge selection of shops available locally but the tube is v close by & easy to get to. Really nice development & open space around which feels safe & secure
Please share one thing (or more) which you wish you had known before you moved in:
The app is really rubbish – was promised I could
Do a lot more with it (eg book communal spaces etc) but you can’t
How has the building management responded to any problems or issues you have raised:
Very poor communication before I had moved in. I had to wait about 3 weeks before they finally sent me my tenancy agreement (which was sent 2-3 days before my move in date !) which was stressful. There is always someone at reception though which makes it easy to report issues
Manager Response
Dear Tanvi
Thank you for taking the time to write your review. We are pleased to hear you are enjoying living in Lyons Dock and are enjoying the area. Your feedback about the app and pre move in experience has been taken on board and we are looking into improving both of these areas. We have already changed staffing models to allow for a smoother move in process and the app is under review also that we hope in 2023 will be fully usable.
Thank you again for taking the time to write the review.
Lyons Dock first few weeks here
Elizabeth at Lyons Dock has been incredibly efficient and helpful.
Building management to repair the power outages was efficient and professional.
Design wise it is great, I would just have larger windows in the living area which don’t have balconies and would have dimming feature for the lights in the living area and bedroom.
I would also have windows which open more for more fresh air
Please tell us what you like and dislike about this area:
Excellent central location. Easy access to all amenities. Traffic is slightly noisy when the windows are open.
Please share one thing (or more) which you wish you had known before you moved in:
Dimming feature on the lights was not featured on the website or in any email correspondence with Kevin
How has the building management responded to any problems or issues you have raised:
Elizabeth and Palesa have both been incredible at Lyons Dock!!!
Unfortunately getting hold of greenford quay prior to moving in was a disaster. It required many many calls and emails to get responses
Manager Response
Dear Jacqui
Thank you so much for your time to provide your review. We are very pleased to hear Elizabeth and Palesa has been taking care of you so well. Thank you also for sharing your feedback on prior to move in communication and we will definitely look into this to improve.
Thank you again!
Resident photos
