Greystar

Number of Developments

24

Ratings

4.35 Rating

Rating (based on 2448 reviews)

Excellent

55.92%

Very Good

33.99%

Average

6.00%

Disappointing

2.33%

Very Poor

1.76%

Greystar

Greystar is a global leader in rental housing. With over 29 years’ experience in the US. Greystar have also expanded to the UK and Europe, particularly The Netherlands, Frankfurt, Barcelona, Paris, Ireland and Madrid, with a number of purpose-built rental communities. These offer premium quality apartments with exclusive resident amenities. It continually strives to provide beautiful living environments and innovative services that enhance the living experience

Developments

In addition to over 450,000 apartments in the US, Greystar manages several developments across London, including build to rent schemes Sailmakers in Canary Wharf,  The Well House, Charter Place in Hounslow, and our Greenford Quay development in West London. Coppermaker Square  in Westfield, launching in October 2022, is one of the new developments managed by Greystar.

MyLo, also by Greystar, is a collection of rental apartments located within existing developments in zone 1 & 2 locations across London. MyLo offers apartments for rent in Aldgate, Nine Elms and Fulham Riverside. All Greystar managed buildings are offered with concierge service, exclusive onsite amenities and, with the exception of Bradstowe House in Harrow, are pet friendly.

They have also recently opened their doors to Oxbow, their first build to rent scheme in Manchester, Equipment Works, their first build to rent scheme in Walthamstow and Ten Degrees, the tallest building in Croydon.

In December 2021, Fizzy Living was acquired by Greystar, adding eight new developments across London to their portfolio – Fizzy Canning Town, Fizzy Epsom, Fizzy Poplar, Fizzy Stepney Green, Fizzy Lewisham, Fizzy Walthamstow, Fizzy Hayes and Fizzy East16. All Fizzy buildings come with free superfast broadband and an on-site Property Manager, known as BOB.

Greystar Reviews

Based on a 2021 survey of residents, 92% of residents who completed a survey on HomeViews would recommend Greystar to their friends and family.

You can read more by clicking below to read what residents have to say about living there. If you can’t find your residential development listed on HomeViews, you can click here to submit your listing. Also, if you’re already a Greystar resident, click here to submit a review.

Award winner

Residents have rated this company an award winner! Select a development below to see which awards it has won.

Developments

Showing all 24 developments

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Greystar reviews

Reviews

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Verified
Showing 2448 reviews

Perfect living!

Verified Resident
Verified Resident
Review Date Feb 2021

The management team are so professional and helpful. Within minutes of reporting an issue you are contacted and an arranged time is made to rectify any issues.
They are a really friendly and professional team. Highly recommend

Please tell us what you like and dislike about this area:

This is the perfect area location wise, with a DLR station around the corner and shops a stones throw away. The harbour is lovely to walk around and the area is very safe.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew about the building work going on, however the properties are sound proof and you can hardly hear anything

What is the best feature of your home:

I love the furniture in the property and the kitchen and appliances are great and brand new!

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hi Laura Jane, what a lovely review. Thank you so much for taking the time to leave us this review! Really thrilled to hear the team responded fast to your issue and glad you like our furniture and kitchen appliances. I will be sure to share with the team at Sailmakers.

Still Happy

I wrote a very long review a while back so I don’t want to duplicate that, all I would say is that as of May I’ll have lived here for 2 years and am still thrilled with the quality of the flat that we’ve got.

I’ve got no plans to move but I like to keep an eye on what other build to rents offer and I’m yet to see anything both in our price range, and above, that matches the space and layout that we have.

Indeed I looked around Greenford Quay during Open House London weekend and was struck that while its a very nice development with lots of shared residents facilities that Fizzy Hayes doesn’t have, the actual flats themselves weren’t as nice as ours.

To me that’s important. There are lots of things like in-house gyms, lounges, residents cinemas, communal kitchens, barbecue areas etc that would be nice to have, but the important thing for me is the private space I’m living in. I feel all those other things I’d be paying extra for in my rent, and I wonder how much I’d actually use them?

As an example, Fizzy Hayes has a really nice roof terrace, that was a big attraction for us when we moved in, but in reality, though I like that we have it, (it’s great for Sunrises and Sunsets), I don’t use it much to relax on. We’ve got two really well sized balconies that in the summer massively add to the space of the flat which I prefer to use, and again, looking at other developments I’ve never seen balconies as large as the two we have.

Also given that I flat share, rather than us being a couple, the flat works well for us, in that we have the right amount of private and shared space and the layout is thought through so in our living area I don’t feel like we are watching tele in our kitchen, but rather we have defined spaces for defined usage, and both bedrooms are proper double bedrooms with fitted wardrobes.

My flatmate sometimes has his sons over, I like to be able to give them space and privacy when he does, and that I have a good sized bedroom to retreat to makes that a lot easier.

There is a nice trade off I think too, given we equally share the rent, in that my flatmate has an ensuite bathroom and I have a private balcony. In other developments, one of us would have to do without something and maybe quibble about what proportion of the rent we pay.

I’ve now worked at home for a year during the pandemic, its been great for that, I have space to work indoors and outdoors depending on the weather, (there is also a new communal workspace being set up in the development), the flats seem well soundproofed which is more important now I’m home most of the time, (good both for me not being bothered by others, but actually, given we’re quite noisy ourselves, good that we’re not dealing with complaints from neighbours either).

I have repeatedly said to people that there were much worse times while I’ve lived in London when this pandemic could have happened, and a lot of that relates to where I am currently living and the fact that being at home all the time is not a hardship.

It’s worth noting that during Zoom meetings over the last year my flat has become a talking point, with me presenting from different aspects of the flat to show it off and my boss often referring to it as my “luxury bachelor pad!”

It’s certainly raised some questions and interest, and maybe a bit of envy!

We took out a three year tenancy on this, and went with the unfurnished option in that we both felt this was a development we could commit to in the long term. Neither of us feel any different almost two years later, and as long as it remains affordable for us I don’t see us being tempted to move anywhere else.

Please tell us what you like and dislike about this area:

Hayes is an area in development, so currently a lot of building work happening that promises more facilities as time goes on, including a Cinema and arts Centre next to Fizzy Hayes and a climbing centre that’s already in operation.

That said Hayes is already well provisioned for shops, and facilities within walking distance including a pool and leisure centre, various takeaways, a KFC, Mcdonalds, an Asda, Tesco, and Lidl, and lots of independent food and grocery retailers, as well as pharmacists, opticians, dentists and medical centres.

As a place to shop its very affordable.

Also Hayes and Harlington Station is a five minute walk away with direct links to Paddington, Ealing broadway, Heathrow, Slough, Reading and quick access to Windsor.

Heathrow is also very close, (within a 10 minute drive), which is great if your getting off a long haul flight and just want to get home.

Its more urban than leafy, there are nearby parks, (one of which could do with better care), and though I’ve got no bother with the area and have lived in rougher places, some residents have issues with what they perceive to be anti social behaviour in the neighbourhood, (mostly just kids hanging about). I’ve never felt its unsafe, but it depends on what you’re used to.

Local pubs are a bit rough and ready, (perfectly fine but if you’re wanting something a little less basic then you’d be better getting a train to Ealing Broadway which is ten minutes away).

Hayes works fine for me, prior to living here I lived in Harrow, which as a neighbourhood was a lot more suburban and middle class, and well looked after, but actually was really lacking in facilities you daily need, where I feel Hayes has all that.

Please share one thing (or more) which you wish you had known before you moved in:

Currently SKY Q isn’t available.

It’s not a deal breaker, but might have been if we’d known it before we moved in. As I understand it it’s going to be difficult to fix, but currently only Sky HD is available.

If there is one thing you would change about your flat or property what would it be:

Seems churlish to suggest but the only thing I can think is missing from the flat is an outside electricity socket on the balconies. It’s not ruining our lives not having one, (it’s not like I cant run a cable from inside), its just the one thing I’ve thought would be nice.

Also maybe the capacity to mute some residents on the app like I can on social media. The residents app is a great idea and has its uses, but like all social media it has its abusers as well, and there are A VERY FEW repeat offenders whose passive aggressive quibbles I’d like to read less of!

4
Facilities
5
Design
3
Location
5
Value
5
Management
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
User submitted image of  Fizzy Hayes, UB3
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Luxury Living in the heart of Harrow!

Bradstowe House offers upscale living in the heart of Harrow with large open spaced apartments and great amenities like the residents lounge and private gym. The staff is always helpful and ready to answer any questions regardless of how small the issue. The apartments are large, have great appliances and are furnished with beautiful neutral tones for you to personalise however you like. In comparison to other properties in the area, this is by far the best value for money and space you will find.

Please tell us what you like and dislike about this area:

The apartment block is a mere 5 minute walk to a major bus and train station (Harrow on the Hill) with great links to all parts of London. There are two shopping centres across the road and a large Morrisons on the other side of the property for all those last minute or late night shopping trips. Local restaurants and shops are within a 5 minute walk and the area is always a buzz with activity. For those keen on health and fitness, there is a massive gym at the bottom of the building as well as easily accessible beautiful parks in the area.

Please share one thing (or more) which you wish you had known before you moved in:

The apartments have windows that don’t really open much which makes it quite stuffy in the summer. The building offers free portable aircons for this period to combat this issue. However, I would definitely prefer windows that open properly.

5
Facilities
4
Design
5
Location
5
Value
5
Management
User submitted image of  Bradstowe House, HA1
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A review of Tillermans Court, Greenford Quay

The Apartment
The apartment reviewed is a one bedroom which my fiancée and I found to be a good size. It came with brand new appliances, including a washing machine and dish washer as this apartment had not be lived in yet. The appliances themselves are good quality and easy to use. The furnishing: Sofa, Coffee table, Bed, Dining table, were comfy and a nice design. The design of the interior is well done, neutral and simplistic but without an ‘empty’ feeling. The noise levels are good when the windows are shut, and it is mostly quiet even with the windows open. The only negative, which is more something to be mindful of instead of an actual complaint is the bad cell reception indoors. There were some minor issues that required maintenance to resolve but these were very minor.
Pros:
• Size.
• Appliances.
• Furnishing.
• Design.
• Low Noise levels.
Cons
• Bad mobile phone reception indoors.

The Building
The building is well designed from the lobby, to the hallways and is very pleasing to live in. Onsite maintenance and friendly staff. The facilities to be made use of are fantastic. These include the following:
• Secure parking (additional cost).
• Password protected parcel room.
• 24-hour reception and security.
• Dog/ pet washing room.
• Fitness centre/ gym.
• Office/ work space.
Communal areas that can be used any time and can also be booked for private functions.
• Call rooms, for work.
• Conference room.
• Outside BBQ and seating area.
• Private cinema.
• Playroom.
• Dining room.
• A lounge.
• A games room
• The roof terrace.
The only drawback I find is that there is no resident portal or booking system other than emailing reception to book a room. This includes seeing in advance what rooms are booked for private functions. I believe this would benefit both staff and residents as this can be automated and have clear information for residents, there is also functionality in this system to log maintenance tickets. If there are any issues that require maintenance reception must be contacted.
Pros:
• Great facilities.
• Excellent communal areas.
• Onsite staff: 24-hour reception, security, and front desk staff. All of which are friendly and welcoming.
• Well designed, both functionality and aesthetically.
• Friendly residents.
Cons
• Lack of resident booking system for function rooms.

The Area
The area itself both in walking distance and driving distance is good with various stores within walking distance. From groceries, to coffee shops and pharmacies. There is a good variety in shops in the area. Within reasonable driving distance there is a good variety of pretty much everything. Groceries, restaurants, clothes stores, furniture stores. There is also a good park nearby which can be reached by walking along the canal which makes for a nice peaceful walk. There are also various areas nearby which makes for a nice few hours or day out.
Public transport in the area is great with bus stops and train lines in a short walking distance.
Pros:
• Variety in shops within walking distance.
• Great public transport in walking distance.
• Excellent variety of shops and facilities within reasonable driving distance.
• Easy to get to from a main road.
• Parks and lots to do in the area.
Cons
• Though temporary, the only drawback is a lot of construction in the area for the other buildings. I should imagine this place once finished in a few years will be great.

Please tell us what you like and dislike about this area:

Not enough characters, see below.

Please share one thing (or more) which you wish you had known before you moved in:

The communal areas are there to be made the most of!

What is the best feature of your home:

The facilities within the building, and location in the area is excellent.

4
Facilities
5
Design
4
Location
4
Value
5
Management
User submitted image of  Tillermans at Greenford Quay, UB6
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Nice flats, let down by ongoing issues

Flats are very big all round, with great balconies and new appliances. If you want an unfurnished flat, you get it with no part furnished surprises. If you want it furnished, there is a clear list of what will be included.A 60mb internet connection is ready on day 1 and included in the rent without catches. There is a nice working space in the main office, open to all residents on weekdays. Parcels during working hours are received and safely dropped off at your flat at the end of the day.However, these positives have so far been overshadowed by problems, hence rating 2 stars for now.There are ongoing issues, such as broken lifts, intercoms, and half-finished work, which take a fair bit of resident noise to encourage Fizzy to chase up and communicate about.Unfortunately, fair and typical queries – be it admin or maintenance (more common than usual as this is a new development) – often seem to require repeated follow ups until an answer or resolution, sometimes going ignored until asked again.Escalation has helped with some of these problems. Head office appear to take them seriously, take the time to respond kindly, and take action to sort things out. This is appreciated and has been a small sense of hope that things have potential to improve with time.However, living here would be much nicer (for both staff and residents) if people didn’t have to nag, and there was simply more pro-active and consistent management of things from the start.

Please tell us what you like and dislike about this area:

A good selection of cafes, restaurants, takeaways, newsagents and supermarkets in close walking distance, with lots more a short journey away at Walthamstow.Very close to station with excellent transport links.

Please share one thing (or more) which you wish you had known before you moved in:

Building and installation quality is variable from good to incomplete, so it is worth checking things before using them and finding out the hard way.Some addresses haven’t been submitted to Royal Mail, meaning many insurers won’t cover them. It is worth emailing your full address to the Royal Mail postcode database team to ensure that it is eventually updated.The portal isn’t a particularly relevant or practically useful tool beyond the initial application process, so should be discounted when trying to report things or get up to date information.Rent is a recurring card payment rather than a standing order so you will have to remember to keep on top of card details if they change, or else risk a penalty charge from Fizzy.

4
Facilities
3
Design
5
Location
3
Value
2
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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