Greystar

Number of Developments

24

Ratings

4.32 Rating

Rating (based on 2121 reviews)

Excellent

55.12%

Very Good

34.84%

Average

5.70%

Disappointing

2.45%

Very Poor

1.89%

Greystar

Greystar is a global leader in rental housing. With over 29 years’ experience in the US. Greystar have also expanded to the UK and Europe, particularly The Netherlands, Frankfurt, Barcelona, Paris, Ireland and Madrid, with a number of purpose-built rental communities. These offer premium quality apartments with exclusive resident amenities. It continually strives to provide beautiful living environments and innovative services that enhance the living experience

Developments

In addition to over 450,000 apartments in the US, Greystar manages several developments across London, including build to rent schemes Sailmakers in Canary Wharf,  The Well House, Charter Place in Hounslow, and our Greenford Quay development in West London. Coppermaker Square  in Westfield, launching in October 2022, is one of the new developments managed by Greystar.

MyLo, also by Greystar, is a collection of rental apartments located within existing developments in zone 1 & 2 locations across London. MyLo offers apartments for rent in Aldgate, Nine Elms and Fulham Riverside. All Greystar managed buildings are offered with concierge service, exclusive onsite amenities and, with the exception of Bradstowe House in Harrow, are pet friendly.

They have also recently opened their doors to Oxbow, their first build to rent scheme in Manchester, Equipment Works, their first build to rent scheme in Walthamstow and Ten Degrees, the tallest building in Croydon.

In December 2021, Fizzy Living was acquired by Greystar, adding eight new developments across London to their portfolio – Fizzy Canning Town, Fizzy Epsom, Fizzy Poplar, Fizzy Stepney Green, Fizzy Lewisham, Fizzy Walthamstow, Fizzy Hayes and Fizzy East16. All Fizzy buildings come with free superfast broadband and an on-site Property Manager, known as BOB.

Greystar Reviews

Based on a 2021 survey of residents, 92% of residents who completed a survey on HomeViews would recommend Greystar to their friends and family.

You can read more by clicking below to read what residents have to say about living there. If you can’t find your residential development listed on HomeViews, you can click here to submit your listing. Also, if you’re already a Greystar resident, click here to submit a review.

Award winner

Residents have rated this company an award winner! Select a development below to see which awards it has won.

Developments

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Greystar reviews

Reviews

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Showing 2121 reviews

Perfect living!

Verified Resident
Verified Resident
Review Date Feb 2021

The management team are so professional and helpful. Within minutes of reporting an issue you are contacted and an arranged time is made to rectify any issues.
They are a really friendly and professional team. Highly recommend

Please tell us what you like and dislike about this area:

This is the perfect area location wise, with a DLR station around the corner and shops a stones throw away. The harbour is lovely to walk around and the area is very safe.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew about the building work going on, however the properties are sound proof and you can hardly hear anything

What is the best feature of your home:

I love the furniture in the property and the kitchen and appliances are great and brand new!

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hi Laura Jane, what a lovely review. Thank you so much for taking the time to leave us this review! Really thrilled to hear the team responded fast to your issue and glad you like our furniture and kitchen appliances. I will be sure to share with the team at Sailmakers.

A review of Tillermans Court, Greenford Quay

The Apartment
The apartment reviewed is a one bedroom which my fiancée and I found to be a good size. It came with brand new appliances, including a washing machine and dish washer as this apartment had not be lived in yet. The appliances themselves are good quality and easy to use. The furnishing: Sofa, Coffee table, Bed, Dining table, were comfy and a nice design. The design of the interior is well done, neutral and simplistic but without an ‘empty’ feeling. The noise levels are good when the windows are shut, and it is mostly quiet even with the windows open. The only negative, which is more something to be mindful of instead of an actual complaint is the bad cell reception indoors. There were some minor issues that required maintenance to resolve but these were very minor.
Pros:
• Size.
• Appliances.
• Furnishing.
• Design.
• Low Noise levels.
Cons
• Bad mobile phone reception indoors.

The Building
The building is well designed from the lobby, to the hallways and is very pleasing to live in. Onsite maintenance and friendly staff. The facilities to be made use of are fantastic. These include the following:
• Secure parking (additional cost).
• Password protected parcel room.
• 24-hour reception and security.
• Dog/ pet washing room.
• Fitness centre/ gym.
• Office/ work space.
Communal areas that can be used any time and can also be booked for private functions.
• Call rooms, for work.
• Conference room.
• Outside BBQ and seating area.
• Private cinema.
• Playroom.
• Dining room.
• A lounge.
• A games room
• The roof terrace.
The only drawback I find is that there is no resident portal or booking system other than emailing reception to book a room. This includes seeing in advance what rooms are booked for private functions. I believe this would benefit both staff and residents as this can be automated and have clear information for residents, there is also functionality in this system to log maintenance tickets. If there are any issues that require maintenance reception must be contacted.
Pros:
• Great facilities.
• Excellent communal areas.
• Onsite staff: 24-hour reception, security, and front desk staff. All of which are friendly and welcoming.
• Well designed, both functionality and aesthetically.
• Friendly residents.
Cons
• Lack of resident booking system for function rooms.

The Area
The area itself both in walking distance and driving distance is good with various stores within walking distance. From groceries, to coffee shops and pharmacies. There is a good variety in shops in the area. Within reasonable driving distance there is a good variety of pretty much everything. Groceries, restaurants, clothes stores, furniture stores. There is also a good park nearby which can be reached by walking along the canal which makes for a nice peaceful walk. There are also various areas nearby which makes for a nice few hours or day out.
Public transport in the area is great with bus stops and train lines in a short walking distance.
Pros:
• Variety in shops within walking distance.
• Great public transport in walking distance.
• Excellent variety of shops and facilities within reasonable driving distance.
• Easy to get to from a main road.
• Parks and lots to do in the area.
Cons
• Though temporary, the only drawback is a lot of construction in the area for the other buildings. I should imagine this place once finished in a few years will be great.

Please tell us what you like and dislike about this area:

Not enough characters, see below.

Please share one thing (or more) which you wish you had known before you moved in:

The communal areas are there to be made the most of!

What is the best feature of your home:

The facilities within the building, and location in the area is excellent.

4
Facilities
5
Design
4
Location
4
Value
5
Management
User submitted image of  Tillermans at Greenford Quay, UB6
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Absolutely Fabulous

I moved into Fizzy (I even love the name!) ‘temporarily’ but have been sooooo impressed I am not sure I will ever be buying again and am considering just staying right here instead … I love it. The place is physically impressive – I love the ‘main garden’ and I positively looove the light and sunny flat I have. However what I really appreciate more than anything else is the staff – they brighten my day. It may sound really silly too but – I trust them. I trust them to look after us; I trust them to always be positive and polite; I trust them to keep us informed and I trust them to be honest. They really do make life so much nicer. Thank you for that. NOTHING is ever too much bother and I know because I wreaked havoc when I first moved in. I owe the staff big time for going way above and beyond anything they are paid to do. I feel so safe – I love the security and the feeling that brings with it but I also feel very lucky to still be here at all (!) and a lot of that is down to the unbelievable ‘customer service’ here in FizzyHayes. I wish I could find the right words to say and I am sorry I cannot but ‘thank you’. Thank you for creating a place that is such a fabulous place to live.

Please tell us what you like and dislike about this area:

The location is great – I love being near to the station and I love the fact I have supermarkets and fresh produce shops on my doorstep. I looove the new developments too that are planned over the next couple of years …Everything you need is right here.

Please share one thing (or more) which you wish you had known before you moved in:

I don’t think I can – when I was shown around everything was pointed out and discussed. Really appreciated it.

5
Facilities
5
Design
4
Location
4
Value
5
Management
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FiZZY HAYES – You’re My Home

Every building has a theme which I think is really cool, the material house building theme is Vinyl. It gives you a fantastic homy, colourful feeling as you entered the building, there’s a small communal area, where our post box is located that always has a bowl of sweets, chocolates and candy. It is also always decorated according to the holiday i.e. easter, valentines, Halloween, so naturally as I come into my building, I feel like I am at home already.

Security – The building is built with 24-hour security and CCTV. Only resident have access to enter the building guest are usually always buzzed in with a two-factor authorization. The buzzer has a 360-camera built in, so you are able to see who you buzz in properly. I think the idea is genius because the first security check is for delivery men to have access.

Our apartment is a stylish and modern 2-bedroom apartment in the Fizzy Hayes development. It has very luxury look. The kitchen is sleek, modern and well-equipped with a dish washer and oven. I have never had an issue with the amenities. The living area is cosy with loads of natural light from the multiple windows. The kitchen and living area are in one space however this is perfect for us, as we have a toddler, we can watch him while we prepare dinner. The space has all the amenities a young couple need washing machine, dishwasher, bathtub. The bathroom is vey modern. we have two bathrooms one ensuite and suite . they both have a stand-up shower that has the perfect shower head and pressure.

It features a nice cosy balcony with a view that offers residents the chance to socialise and a closed off courtyard that leads though the gym, that assist residence stay active. I love the rooftop and the courtyard so much; it is always so clean and properly managed. My wife and I spend a lot of time having picnic and taking walks there, this gives us a feel of peace and calmness. The parking here is convenient and easy, so when we have loads of shopping bags, we dont walk too far

World class service – The building comes with fast WIFI connection, the property management are very friendly ,helpful and professional. They are very responsive, efficient and prompt, they respond to email fast and attend to complains immediately, you will not find a better staff.

Please tell us what you like and dislike about this area:

My family and I have been a residence of Hayes fizzy about for about 2 years. At first, I was very sceptical about moving into a new building, but after viewing the property I was immediately sold on it and I think our decision to move here has been the best decision we have made. The moving process was very effortless. I have enjoyed every minute of us living here. It has been super convenient for us.

LOCATION – The Fizzy Hayes location is excellent it is a very accessible location; it is located in the centre of Hayes town. The building is an 8-minute walk from Hayes and Harlington station and bus station which connects to the city, which has been perfect for us as we wanted to break away from the hustle and bustle of London. The apartment is literally 5 mins work from town, where the shops, food market, restaurants, banks and post offices are located. This convivence has saved myself and my family a lot with transport fees. The surroundings areas are really pretty for a nice walk any time of the day.

COMMUNITY – Hayes fizzy is located in a safe and cultural location. It has a very diverse neighbourhood with different cultures and people, a lot of the people are very friendly, my friend once said to me why is everyone here always smiling. The sense of community in the building is very strong, one day I had a deadline and my charger stopped working, I mentioned this on the app and immediately someone told me they had an extra charger and gave it to me

Please share one thing (or more) which you wish you had known before you moved in:

The communal areas. The Hayes fizzy building has the most amazing communal areas I have ever seen in any building. They are always clean and well managed by the property development. Before I moved here, I didn’t not expect I would be meeting new people or chilling in the communal areas and social spaces. I celebrated my birthday at the rooftop garden, the view is absolutely gorgeous, The building organised a social distancing bbq party during the summer which was amazing especially with everything that happened this year, We were able see ourselves form out balcony dance and eat. This way a lot of us know know each other, even out kids know each other. I think that the joy of having a community and I am glad that fizzy hayes has all these social events for us

I can honestly say this is by far the best building I have ever lived in. I like that they are always willing to improve and make changes to certain parts of the building that improve the way of life of the residences and make it a pleasant place to live

If there is one thing you would change about your flat or property what would it be:

Central heating – The downside of central heating and vent is the inefficiency. circular heating pattern means your room is evenly heated at all times. it takes a while for us to be all warmed up, its works well but it isn’t as fast.

4
Facilities
4
Design
4
Location
5
Value
5
Management
User submitted image of  Fizzy Hayes, UB3
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Its best avoided for the cost and hassle given

Overall its best avoided, not worth high cost, no sense of quality or professionalism.

Fizzy makes the claim of reinventing renting but its essentially a naïve and/or incompetent approach to it. The building itself is poorly and cheaply designed. The blinds constantly fall down, the design of the strange windows promotes insects, flooring isn’t level and is easily torn up, lift breaks at least twice a week, heating is inconsistent, unreliable water connection, balconies are designed in a way to promote mould etc.

This gets exaggerated with the ‘staff’ that are occasionally on site. Its a small time who are friendly but either they lack experience or lack support from higher up as they mainly just manage the social media outlets.

If you have a repair you’ll be asked to try and fix it yourself which can void the tenancy, If you have a query on how something works then you’ll be asked to ‘google it’, if you have a query on a contractual or legal basis then they’ll pass it around or give you some vague answer. I also received a sarcastic response from them when I raised a concern about noise they caused.

The issues aren’t just COVID related although they’ll obviously play that card first. We had issues the first day we moved in.

If you pay for parking (£100 a month for Hayes at time of writing) you’ll often see people tailing you in, its a ‘secure’ underground facility, so they can use it for free. Fizzy claim its monitored but this seems doubtful considering how many sneak in. Also there is a drug problem around the parking entrances as it is fairly secluded and despite many residents bringing this to Fizzys attention they dont seem too worried.

Another warning is the ‘furnished’ option. We were offered a fixed £100 a month for the entire tenancy that gets a basic set of IKEA furniture. So if you stay the full 3 years you’d be paying around 5 times what it would cost to purchase yourself. Safe to say we did not take this ‘offer’.

Please tell us what you like and dislike about this area:

Local area is quite run down. Road network is chaotic at best with alot of people running red lights. Local shops are not ideal. The nearest is a large Asda which is incredibly messy and busy at all times.

Local takeaways are good though and plenty of choice

Please share one thing (or more) which you wish you had known before you moved in:

The lack of on site staff and general low quality of the flats.

How has the building management responded to any problems or issues you have raised:

Its a small time who are friendly but either they lack experience or lack support from higher up as they mainly just manage the social media outlets.

If you have a repair you’ll be asked to try and fix it yourself which can void the tenancy, If you have a query on how something works then you’ll be asked to ‘google it’, if you have a query on a contractual or legal basis then they’ll pass it around or give you some vague answer. I also received a sarcastic response from them when I raised a concern about noise they caused.

3
Facilities
1
Design
3
Location
1
Value
1
Management
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