Greystar

Number of Developments

22

Ratings

4.35 Rating

Rating (based on 1787 reviews)

Excellent

56.18%

Very Good

34.86%

Average

5.04%

Disappointing

2.35%

Very Poor

1.57%

Greystar is a global leader in rental housing. With over 29 years’ experience in the US. Greystar have also expanded to the UK and Europe, particularly The Netherlands, Frankfurt, Barcelona, Paris, Ireland and Madrid, with a number of purpose-built rental communities. These offer premium quality apartments with exclusive resident amenities. It continually strives to provide beautiful living environments and innovative services that enhance the living experience

Developments

In addition to over 450,000 apartments in the US, Greystar manages several developments across London, including build to rent schemes Sailmakers in Canary Wharf,  The Well House, Charter Place in Hounslow, and our Greenford Quay development in West London. Coppermaker Square  in Westfield, launching in October 2022, is one of the new developments managed by Greystar.

MyLo, also by Greystar, is a collection of rental apartments located within existing developments in zone 1 & 2 locations across London. MyLo offers apartments for rent in Aldgate, Nine Elms and Fulham Riverside. All Greystar managed buildings are offered with concierge service, exclusive onsite amenities and, with the exception of Bradstowe House in Harrow, are pet friendly.

They have also recently opened their doors to Oxbow, their first build to rent scheme in Manchester, Equipment Works, their first build to rent scheme in Walthamstow and Ten Degrees, the tallest building in Croydon.

In December 2021, Fizzy Living was acquired by Greystar, adding eight new developments across London to their portfolio – Fizzy Canning Town, Fizzy Epsom, Fizzy Poplar, Fizzy Stepney Green, Fizzy Lewisham, Fizzy Walthamstow, Fizzy Hayes and Fizzy East16. All Fizzy buildings come with free superfast broadband and an on-site Property Manager, known as BOB.

Greystar Reviews

Based on a 2021 survey of residents, 92% of residents who completed a survey on HomeViews would recommend Greystar to their friends and family.

You can read more by clicking below to read what residents have to say about living there. If you can’t find your residential development listed on HomeViews, you can click here to submit your listing. Also, if you’re already a Greystar resident, click here to submit a review.

Award winner

Residents have rated this company an award winner! Select a development below to see which awards it has won.

Developments

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Greystar reviews

Reviews

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Showing 1787 reviews

Perfect living!

Verified Resident
Verified Resident
Review Date Feb 2021

The management team are so professional and helpful. Within minutes of reporting an issue you are contacted and an arranged time is made to rectify any issues.
They are a really friendly and professional team. Highly recommend

Please tell us what you like and dislike about this area:

This is the perfect area location wise, with a DLR station around the corner and shops a stones throw away. The harbour is lovely to walk around and the area is very safe.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew about the building work going on, however the properties are sound proof and you can hardly hear anything

What is the best feature of your home:

I love the furniture in the property and the kitchen and appliances are great and brand new!

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hi Laura Jane, what a lovely review. Thank you so much for taking the time to leave us this review! Really thrilled to hear the team responded fast to your issue and glad you like our furniture and kitchen appliances. I will be sure to share with the team at Sailmakers.

The happiest renter in (Canning) Town

Fizzy living really has reinvented renting for me. Having lived in Fizzy Canning Town since September, I couldn’t have had a better renting experience. There are no hidden fees, no stress and no catches, just quality service and happy days renting. The flats themselves are modern, spacious and furnished to a high standard. All of the appliances that Fizzy provides have worked seamlessly and have been of a very high specification; which is very much different to my past renting experiences! If we ever have had a problem, Fizzy’s maintenance team have been there to solve it instantly and always know how to solve the problem. It’s great to have people to call on who you can trust!Here at Fizzy Canning Town, we are really lucky to have Serina as our Bob. She is incredibly helpful and I don’t think I’ve ever seen her without a smile on her face. In fact, Serina always puts a smile on my face by playing motivational music to get us through those hard mornings, and leaving out treats for our return! Canning Town itself is a really great place for young professionals to live and is very well connected. We have a great range of shops and places to eat out, and a wonderful marketplace right on our doorstep with the best fresh fruit and veg around! There is also a great Fitness4Less just around the corner. Canning Town is on the DLR and Jubilee Line and Canary Wharf and Stratford are therefore easily accessible. It is also extremely quick and convenient to fizzy to the city! One of the things I love most about Fizzy living is that we can have pets. Although I’m yet to convince my flat mates to get a dog, it’s so lovely to be surrounded by other people’s pets. Having pets around has really transformed Fizzy from a block of flats to a home!Fizzy living also has a very sociable and friendly atmosphere. It’s always a pleasure to see the same friendly faces everyday and catch up with my fellow renters at the Fizzy socials. I’d recommend Fizzy living to anyone who is friendly, fun and wants a stress free renting experience. Here at Fizzy Canning Town, I really have made some friends for life!

Please tell us what you like and dislike about this area:

Like: well connectedDislike: could do with more bars and shops

Please share one thing (or more) which you wish you had known before you moved in:

That the beds are queen size rather than standard double; although it did give me an excuse to go shopping for some nice new bed sheets!

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Nice, modern flats and pet friendly

We’ve been living at Fizzy Walthamstow for 6 months now and are really happy so far. The flat is well planned with modern amenities. Our flat is facing a busy road so unfortunately it gets noisy if we open the windows/balcony, but with everything closed we can’t here much from the street at all. It feels well built, it stays nice and warm in the winter.It’s great renting from company rather than a private landlord. We feel safe we’ll get to stay in this place and have made it a real home. They usually respond quickly to issues and if needed we can pop down to talk to them in office.It’s nice they receive parcels when we’re not at home on weekdays. Occasionally I’ve had a delivery in the daytime on a Friday but not been home in time to pick it up before the Fizzy office closes and have had to wait the whole weekend to pick it up which can be a bit annoying. I think they’re meant to drop parcels off at the flats at the end of the day but it doesn’t seem to happen every day.

Please tell us what you like and dislike about this area:

It’s super close to the tube, and on the Victoria line which is really frequent and fast. There are some corner shops, a Coop and a Turkish restaurant but not much else around. I would have liked more options for food. Walthamstow Central is only one stop away though and there are shops and nice restaurants and bars there. It’s great being so close to Walthamstow Wetlands and Lea River for walks and bike rides.

Please share one thing (or more) which you wish you had known before you moved in:

The bathtub is very shallow!

5
Facilities
4
Design
4
Location
5
Value
5
Management
User submitted image of  Fizzy Walthamstow, E17
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All fizz & no pop.

TLDR: Fizzy/ Greystar will overpromise and underdeliver, and will not accept responsibility for anything. Maintenance is a mess, stealing from the building is like taking candy from a baby, and most of the amenities they advertised are either nonexistent or inaccessible. If you’re looking for no hassle luxury service, look elsewhere. Terrible company ethos and culture wrapped up in a deceptive package. AVOID Fizzy/ Greystar!

I feel like I’ve aged three years since I moved to East16 in September 2021, because it sure has been one rollercoaster of a ride.

[VIEWING]

Let me start at the beginning. First of all, when we first got in touch to do a viewing, it was almost impossible to get ahold of anyone in the lettings teams. I called multiple times and sent countless emails over many days, only to be ignored or told it was a bad time and that I’d get a call back. When I finally managed to secure a viewing, we fell in love with the flat itself (on the surface, it seemed perfect…) We quickly found out that only 4 floors in Falconbrook Gardens are actually pet friendly, despite the adverting saying the entire building is. Our options were thus very limited in choosing a unit. The website also did not (and still does not) state that there are any extra charges for a pets — but, having worked in real estate, I sensed there might be some trickery afoot. The lettings agent played coy with us and said they’d check about the pet fee; meanwhile, we put down our non-refundable deposit. Shortly afterwards, we got a call saying it would cost £50 for a dog (£25 for a cat, £40 for two cats, and £75 for two dogs I believe). We agreed as it had been difficult to find somewhere pet friendly and we loved the property.

[REFERENCING]

The dreaded referencing process began. We had the rudest and most incompetent BoB property managers conducting our referencing process, who kept pushing for us to pay 6 months upfront and finding any possible reason to force the matter (the one that landed was my probation period). I tried to suggest proof of savings or an alternative method, as we wanted to keep our money in our accounts. We were made to feel like scum throughout the referencing process (for context, I am a Project Manager in the Civil Service, and my partner is an engineer in the Defence sector, so we hardly have unstable jobs). Nevertheless, we agreed to pay upfront as we were in too deep at this point. The referencing checks were supposedly complete and the contract would soon follow.

A month later, and 1 week to move-in monies being due, we still had no contract. I chased the BoB over and over again, and was fobbed off each time with promises of it being sent in a few days. I finally reached out to another staff member, who informed me that his colleague didn’t complete the referencing process properly, despite us having been told it had been. Thankfully, he sped through it and we were able to move in — but if I hadn’t have chased so intently, we would have ended up in a hotel paying out of pocket like other residents did.

[MOVE-IN DAY]

The move in day finally came. Although we picked a Saturday and we were told this would be fine, the BoB changed their mind about working on a weekend and forced me to come in for handover on Friday. This was a 2 hour journey there and back as we were living in Kent at the time, not to mention being in the middle of the stressful moving process. They refused to be flexible and do it earlier in the week, when I was already going to be in London. That same Friday, they handed me a pet agreement — which I had not been sighted on — with a long list of things we couldn’t do with our pet (including put a bed for them on the balcony).

We finally moved in and thought all our troubles were behind us. Little did we know, they were only just beginning.

Our “professionally cleaned” flat had a thick layer of dust over every surface including the windows, bird poo on the balcony, and glue/ paint splattered all over the floor. The quality of the finishings, it became quickly clear, is terrible. The trims, doorframes, and kitchen walls are painted with water-soluble paint, meaning it chips and rubs off with the slightest provocation. The 52-page inventory with 100s of photos (with the pixelation of an early 2000s Nokia) conveniently missed all of this.

Our toilet was overflowing from day one and it took 106 days, 6 planned visits, 4 attended visits, and possibly 8 billion emails to fix this leak, which accounted for over half of our water bill during this period. And we are the lucky ones — the building’s management, which is supposed to be more convenient as it is on-site, is vastly oversubscribed and badly managed.

The first night we couldn’t sleep due the train noise (which was advertised as being silent), so if you’re a light sleeper you need not even read on to find out about about all of the other BS we’ve had to deal with…

[POST-MOVE]

Perhaps most worryingly, both buildings have been rife with security issues. One of the two doors to the flats was broken for weeks, and clearly accessible due to the lock being removed for most of that time. It took weeks of begging to get it fixed. Unsurprisingly, we have had thefts of countless packages and personal property, as well as Fizzy’s own TVs and laptops. We have had multiple break-ins, none of which Fizzy has notified us about (instead, we found out through word-of-mouth that Fizzy laptops containing our personal data were stolen).

It’s impressive, actually, how many burglaries occur considering no one can actually find the buildings, which are identical and next to one another. They both have the same Fizzy East16 marketing plastered all over them, but no one thought it would be a good idea to post clear signage with the official block names, as in our addresses. So, even when packages aren’t stolen, they’re constantly delivered to the wrong block or returned to sender. Recently (again, after months of complaining — notice a theme?) they put up a teeny A4 plaque on the side of the building with the block names on it. Needless to say, I doubt emergency services will be able to see that even if they stand right in front of it, let alone from the street. My engineer’s boyfriend’s quick calculations estimate the sign-to-building ratio is approximately that of an ant to a human.

All of these issues would be readily resolvable if we actually had the 24/7 concierge that they advertised. When we had our viewing, there was someone at the desk. Unsurprisingly, this is yet another promise Fizzy has broken and for months there has been no one downstairs. In fact, they moved the desk and chair from our building over to the other one to keep making the same claim to new viewers. Once again after countless complaints, they’ve put a BoB in one of the buildings’ lobbies during working hours. Clearly, this does little to fix all of the aforementioned security and delivery issues, especially as their presence is patchy at best.

Moreover, the gorgeous common spaces which incentivised us to move here, and which are meant to be free for residents to book for private events, are now a chargeable service. Never mind that we are already paying market value with amenities embedded into our rent: if you want to book the Fizzy Club for a few hours it will now cost you hundreds of pounds in fees/ cleaning costs plus a hefty deposit (if, that is, anyone even responds to your booking request in the first place). And if you want to do yoga, be sure to book the room days in advance to give them enough time to manually send you the door’s code. But anyways, who needs yoga with all these hoops you get to jump through?

[PRESENT DAY]

To top it all off, we have been in regular talks with management and the Head of Marketing and Sales specifically has been a nightmare. She is rude, thoroughly unapologetic, and simply unpleasant. She clearly has no understanding of basic customer service nor any idea how to deescalate a situation of, at least in part, her own making through failures in management. Her favourite game to play is “how far away from me can I throw the blame?”

The only ray of light in an otherwise gloomy fizzy world are some of the BoBs, specifically Jason and Tyrra, who are both really genuine people who really do their best to help us, and the only ones who have actually taken responsibility for anything (although most of it is out of their control). If someone would just give them the keys to the kingdom, that would probably solve a lot of our issues. But alas…

Anyway, if you’re thinking of moving here… just, don’t. The only thing unique Fizzy/ Greystar offer is “pet friendliness” which is limited to only a few floors; the rest is the same old BS of every other London landlord. The only way they are “reinventing” renting is with how much they can charge you to deliver a substandard service. All they care about is money and couldn’t give a monkey’s about their tenants.

Prospective renters: You have been warned.

Sorry, not sorry, Fizzy/ Greystar (look, that’s a non-apology apology I picked up from your Head of Marketing)… There’s only so far a half-hearted bottle of cheap Prosecco can get you.

Please tell us what you like and dislike about this area:

The local area is great, if you stay on the main road. It gets a bit dodgy otherwise. Lots of shops & supermarkets and the area is clearly in the process of being gentrified.

Please share one thing (or more) which you wish you had known before you moved in:

To be honest, most of it is bad and was uncovered after moving in and this is covered in my review.

How has the building management responded to any problems or issues you have raised:

Hannah is the only member of senior management who has made a real attempt to respond in a kind and helpful way. Unfortunately, we are going to need a lot more than that to get this building back on track and a lot of the damage has already been done.

3
Facilities
2
Design
4
Location
2
Value
1
Management
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A happy renter

I really love the Fizzy apartment building. It’s clean and new, and the rooms are generously sized for London. The kitchen is my favourite part – SO much more room in terms of cabinets and counter space. And the balcony is a lovely thing too. All the floor-to-ceiling windows mean there is always lots of natural light, which is lovely. Finally, since I have serious dust allergies, I love that there are no carpets within the flats (not even in the bedrooms). The fact that the building is pet-friendly is a definitely plus for me, I love bumping into cute dogs in the lift. And finally, the rooftop terrace has gorgeous views and will be a fun place to hang out in the warmer months.
In terms of the property management, I can’t tell you how much easier it is to have someone actually be onsite all the time. Tyra, our BOB, has been a total joy from the very first time we came to see a Fizzy apartment. She always replies to emails and queries really quickly and efficiently, she’s super friendly and always really helpful. Very glad to have Tyra.

Please tell us what you like and dislike about this area:

Lewisham is a great place for people who work in central. It’s more affordable than other boroughs, but is only zone 2 and only 10 mins to London Bridge, 20 minutes to Charing Cross, and 20-something minutes to Victoria. It has also the DLR to places like Bank.
In terms of restaurants, the choices are fewer – but Greenwich and Blackheath are just a bus ride away. The shopping mall nearby has loads of shops like H&M, Wilko, WHSmith, Tiger, Argos, M&S, TKMaxx, etc
There is also a big Tesco, a big Asda, and two smaller Sainsbury’s, and two gyms all within walking distance of the station.
I know people talk about safety in Lewisham, but I have never felt unsafe here. It’s a multicultural town with lots to offer.

Please share one thing (or more) which you wish you had known before you moved in:

I really can’t think of anything at the moment, sorry.

What is the best feature of your home:

The kitchen, for sure. So much space for all my ingredients and gadgets.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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