Please tell us about the good and bad aspects of living in your local area:

Canning Town is more than meets the eye. City Island, Victoria Dock, the people, history and transport links all mean it's a desirable place to live. I found the GP surgeries awful so I registered with GP at Hand. I love the transport links (Tube, DLR and bus) and the local dog community is amazing. There are some great restaurants (Saltanat, Pepenero and MyMy). I loved being by the water and North Greenwich. You can walk to the Elizabeth Line at Custom House. Traffic and construction noise has been fine for a long time now. Back in 2024 it was deafening and constant so now is a good time to move here.

How has the building management responded to any problems or issues you have raised:

Brilliantly. They are very nice to deal with and efficient too.

Please share one thing (or more) which you wish you had known before you moved in:

When I moved in it was very unstable team wise. There was no community spirit and I didn't like the attitude of residents who were allowed to do what they wanted. The building works in the area were loud and 24/7. Communal areas had works going on. The first year or so was actually challenging in places. I also am grateful I face the road because I know some people had a lot to contend with, noise wise, where they were facing the Tube or nearer the station end. Right now though I wouldn't say there is anything bad to be aware of. The conditions were strict before though but now the law has changed people have more rights in any case.

Please tell us about the good and bad aspects of living in your local area:

I've been living at Momento Hayes for a year now and honestly couldn't be happier with the property. The staff are fantastic and I can't fault them. Emeric from the maintenance team is brilliant – he's friendly, knows his job inside out, and always gets things sorted. The rest of the team are just as helpful and always go above and beyond. When I moved in with loads of boxes, they even lent me a trolley, which made the whole process so much easier. The welcome from the team was fantastic too. They even offered my family free coffee and cold drinks while they were helping me move in, which they really appreciated. It made us all feel looked after from day one.

How has the building management responded to any problems or issues you have raised:

The area feels safe, and having security on site at night gives real peace of mind. Charles has helped me when I accidentally locked myself out. He made sure to check my ID before letting me back in, which I really appreciated because it shows they take residents' security seriously.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, Momento Hayes is a fantastic place to live. The apartments, facilities and outstanding team make it feel much more like a community than just another apartment building. I would happily recommend it to anyone looking for a modern, friendly and secure place to call home.

Please tell us about the good and bad aspects of living in your local area:

Coppermaker Square is in a very convenient area, with good access to Stratford’s shops, restaurants, bars and open spaces, as well as excellent transport links nearby. Day-to-day living around the area feels practical and well connected. The main downside is that some of the wider building services and systems have been unreliable, which has affected the overall experience.

How has the building management responded to any problems or issues you have raised:

Building management has generally responded well to maintenance issues, with requests usually being picked up quickly and handled without too much hassle. The main frustration has been the process itself, rather than the actual response times. They use a fairly clunky maintenance app with limited drop-down options, which can make it awkward to log an issue in the right category, but in practice requests still seem to be routed correctly. The only issue we had where the process felt slow was when we first moved in and the WiFi didn’t reach all the way into the bedroom. The WiFi provider responded quickly and offered possible solutions, such as moving the router or installing another one, but said this required sign-off from building management. Despite chasing it repeatedly, the approval did not come through for quite some time, so we ended up finding our own workaround. Interestingly, management eventually approved the request months later, by which point we had already sorted it ourselves and told them not to proceed.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish we had known before moving in is more about the district energy system, especially the high standing charges and how unreliable the cooling can be in hot weather. I also wish we had better understood the quality of the materials and finishes, as they feel less premium than we expected for the price. On the positive side, the pool and spa facilities are genuinely excellent and a real benefit that you don’t often find in this sort of development.

Please tell us about the good and bad aspects of living in your local area:

I've found the location really convenient over the past year. Hayes & Harlington station is within walking distance, and with the Elizabeth line you can get into Central London or Heathrow very quickly, which has been a huge bonus. There are plenty of supermarkets nearby, including Aldi, Lidl, Tesco and Asda, so shopping is easy. The Old Vinyl Factory area is growing, with a good selection of cafés, restaurants and takeaways, and there are even more options in Uxbridge and Ealing just a short journey away.

How has the building management responded to any problems or issues you have raised:

The management team are also ridiculously quick at replying to queries... honestly, I'm still in shock. I was fully prepared for the usual "we'll get back to you in 3-5 business months," but nope! And finally, the security team deserve a medal. I was already at the airport when I had a panic attack wondering if I'd left the oven on. They kindly checked and turned it off for me. I still missed my flight because I spent too long debating whether to go back home or risk accidentally inventing "Momento Hayes BBQ Apartments," but at least the building survived thanks to them. 😂

Please share one thing (or more) which you wish you had known before you moved in:

10/10 – great place, amazing team, and apparently they save both homes and holidays.

Please tell us about the good and bad aspects of living in your local area:

The local area is extremely convenient and has everything you need for day-to-day living. There are two gyms within a five-minute walk, as well as a large Morrisons, a Lidl, and Tian Tian Asian Supermarket for grocery shopping. For everyday essentials, there are both Savers and Specsavers nearby, and Holland & Barrett is also within walking distance. There’s a post office close by, making it easy to send parcels. Transport is another major advantage – the station is only around a five-minute walk away, with both the District line and DLR available, so getting around London is very convenient and you always have an alternative if one line is disrupted. The only downside is that some rooms in certain layouts can experience traffic noise when the windows are open, but the sound insulation is excellent and once the windows are closed, the noise is barely noticeable.

How has the building management responded to any problems or issues you have raised:

I’ve had a very positive experience with the building management team. Whenever I’ve reported a maintenance issue, they’ve responded within one working day and arranged repairs promptly. Communication has always been clear, and any problems have been resolved efficiently without the need for repeated follow-ups. It’s reassuring to know that issues are taken seriously and dealt with quickly.

Please share one thing (or more) which you wish you had known before you moved in:

The main thing I wish I’d known is that the layout of the apartments can make quite a difference. Some rooms in certain layouts face the main road, so you may notice traffic noise if you like to keep the windows open. That said, the windows provide excellent sound insulation, so it’s not an issue once they’re closed. I’d also recommend comparing different layouts before choosing a flat, as room sizes and layouts vary quite a bit across the development. On the positive side, I was pleasantly surprised by how convenient the location is and how responsive the management team has been, both of which have made living here much more enjoyable.