The Well House, SM1

Please tell us about the good and bad aspects of living in your local area:

After moving in for a month, our experience in Well House has been very good. The location is fantastic—just a 5-minute walk to the railway station and the high street. Shopping is incredibly easy, with a wide variety of supermarkets and restaurants nearby, making it a vibrant place to live. The place is well designed and maintained, eg. the parcel safe room, also the gym room. The only shortcoming is the sound created by the site that used to be B&Q, which can be a little bit disruptive at times.

How has the building management responded to any problems or issues you have raised:

The building management team has been exceptionally responsive to the various problems and issues I have raised. They have promptly addressed my concerns, demonstrating their commitment to resident satisfaction. Their proactive approach has made a significant difference in ensuring a comfortable living experience.

Please share one thing (or more) which you wish you had known before you moved in:

It would have been helpful to know that OVO is the electricity supplier.

Please tell us about the good and bad aspects of living in your local area:

The Well House is located near the train station and high street, which is very convenient for residents to travel to London (only 45 minutes to get to Central London) and shopping for food, groceries, clothing and even for haircut and nails. The high street has almost everything we need for daily. Parking right beneath the flats, which is indoor and so never get wet when getting in and out of the car during rainy days. Bin collections are and traffic noise both are acceptable.

How has the building management responded to any problems or issues you have raised:

Responses are usually quick with helpful support! Maintenance team is the key highlight of this development! Stuart is our friendly neighborhood who always around with great smile and keen to help us solving all kinds of maintenance problems!

Please share one thing (or more) which you wish you had known before you moved in:

I wish if I have known that there will be a huge residential development to be built right opposite to The Well House at where the massive B&Q used to be. Residential estate is not a bad idea at Sutton but since the flat is right opposite dusts are being blown into the property everyday that largely affect the indoor condition as well as our health.

Please tell us about the good and bad aspects of living in your local area:

Well House is only 5 mins walk from the Sutton station. Also, it’s located at the top of the Sutton high street.

How has the building management responded to any problems or issues you have raised:

Yes. The management team - esp Jasmine, always response quickly, normally within 1 working day.

Please share one thing (or more) which you wish you had known before you moved in:

Parking lot allocation should be confirmed once moving in.

Please tell us about the good and bad aspects of living in your local area:

Train station within walking distance, with a good high street for shopping. Staff are very friendly.

How has the building management responded to any problems or issues you have raised:

I have raised four maintenance requests now, and Stuart has come each time to help fix and minor issues. Stuart is always very friendly, and talkative and completes the job to a high standard in a timely manner.

Please share one thing (or more) which you wish you had known before you moved in:

I would have liked to have been told about Insite Energy, when we moved in, who heat the water for the estate. We did not know about them, so it came through a few months later as a random bill we hadn't paid.

Please tell us about the good and bad aspects of living in your local area:

Sutton is one the best places to live in London. In terms of transportation, there are many trains options which will only take you 30 mins to get to central London, it is also very convenient for grocery shopping since there are many supermarket on the high street. You will feel safe since the crime rate is very low.

How has the building management responded to any problems or issues you have raised:

They are very supportive and responsive when I have an inquiry.

Please share one thing (or more) which you wish you had known before you moved in:

Always so dusty since it is near the train station