Borough of Sutton
Rental Only
Award winner 2023

The Well House, SM1

1st

Ranked 1st out of 7 in Borough of Sutton

By Greystar

4.36

(175 reviews)

The Well House offers one, two, three-bedroom apartments and penthouses. Residents have access to facilities including a concierge and an on-site gym. Additionally, the development is a two-minute walk to Sutton station, providing rail services directly into Central London.

Facilities

  • 24hr onsite management

  • Balcony

  • Bike storage

  • Communal gardens

  • Concierge

  • Gym

  • Lounge

  • Onsite maintenance

  • Parking

  • Pet friendly

  • Private dining

  • Resident events

Useful to Know

  • Rental price: £1,750-£3,250 pcm
  • No. of beds: 1, 2, 3 beds
  • Availability: Yes

Awards

  • Excellence Award: 2023

  • Design Award: 2023

  • Facilities Award: 2023

  • Location Award: 2023

  • Value Award: 2023

  • Management Award: 2023

  • Company logo for Greystar

Example Properties

The Well House, SM1

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Latest Reviews

4.36

175 total reviews

Stats

Overall

4.21

Facilities

4.35

Design

4.42

Location

4.69

Value

4.02

Management

4.06

Write a review
Viewing 1-5 out of 175
Wonderful management and staff

Nisha D (Tenant)

Verified Resident

May 2024

All the staff members are lovely at The Well House. We have been welcomed so well by Jasmine, Matty and Chris! Additionally, Stuart and Teresa in management have both been super helpful! It’s only been a week and they’ve solved all our problems within a flash! Everyone is so kind and friendly!

Please tell us about the good and bad aspects of living in your local area:

The station is ONLY 4 mins walk! Everything’s nearby from shops, restaurants, high street, groceries, salon, you name it! Parking nearby at Morrisons and B&Q.

How has the building management responded to any problems or issues you have raised:

Stuart and Teresa have both been super helpful! It’s only been a week and they’ve solved all our problems within a flash! They’re both so kind and friendly!

Please share one thing (or more) which you wish you had known before you moved in:

How smooth everything was going to be The ‘professional cleaning’ hadn’t been done properly so maybe change who you use.

5

Facilities

5

Design

5

Location

5

Value

5

Management

Manager response

Hi Nisha, Thank you for your 5 Star Review. So pleased to see that your experience with us was a positive one and I'm glad to see we have been able to resolve any issues promptly. We will take on board your feedback with regards to the cleaning to ensure this improves going forward. I really hope you enjoy your stay at The Well House and look forward to seeing you at our next resident event! All the best, Chris

Posted by

Christopher Dias, Community Manager

May 2024

・・
Very helpful maintenance and management

H (Tenant)

Verified Resident

Oct 2024

Very helpful management and maintenance. Easy to communicate with team and gain quick responses. Streamlined way to raise maintenance requests. Matt has been very helpful and Stuart was quick to address any concerns that came up regarding maintenance

Please tell us about the good and bad aspects of living in your local area:

Nice area, family friendly, walkable high street, shopping, restaurants. Quick walk to public transport links

How has the building management responded to any problems or issues you have raised:

Stuart from maintenance has been really helpful. Matt from management team has addressed any concerns we may have.

Please share one thing (or more) which you wish you had known before you moved in:

Safe parcel room, nice communal areas/lounges, gym

5

Facilities

5

Design

5

Location

5

Value

5

Management

・・
Excellent Living at Sutton Plaza

Harpreet (Tenant)

Verified Resident

Sept 2024

This is a modern development with state of the art facilities and a very responsive management team to resolve any issues that arise. Also communal events and facilities are exceptional and we make the best use of it. I absolutely love the stay here.

Please tell us about the good and bad aspects of living in your local area:

Extremely happy with the overall experience of onbaording and stay by Jezza and the management team here at Sutton Plaza.

How has the building management responded to any problems or issues you have raised:

Very promptly and in the most efficient way. Very responsive.

Please share one thing (or more) which you wish you had known before you moved in:

The excellent neighbours and communal events are a must have.

5

Facilities

5

Design

5

Location

5

Value

5

Management

Manager response

Dear Harpreet, Thank you so much for your truly wonderful review and really kind words. It means the world to myself and my team to see such lovely comments and it really motivates us to work hard to keep our residents happy and well cared for. We are also really glad to see you are enjoying our community at The Well House and the events our team put on. It is really important to us to see our residents enjoying the events as well as each others company and we cannot wait to see you at our upcoming events soon. Wishing you all the best, Chris Dias

Posted by

Christopher Dias, Community Manager

Oct 2024

・・
Nice property

C A (Tenant)

Sept 2024

Jasmine has been helpful in answering any inquiries. Mr Stuart is very efficient and responsible for repairs and maintenance. Nice gym and private lounges for residents. It would be more ideal if there are more shelves or cabinets for indoor storage.

Please tell us about the good and bad aspects of living in your local area:

Very convenient as close to both bus and train station. Bin collection is slightly inconvenient without canopy.

How has the building management responded to any problems or issues you have raised:

Mr Stuart is very helpful with quick response for repairs and maintenance. Excellent reporting system via the app.

Please share one thing (or more) which you wish you had known before you moved in:

I would like to know the companies’ name of the utility suppliers.

5

Facilities

5

Design

5

Location

4

Value

5

Management

Manager response

Dear C A, Thank you very much for your review of The Well House. We are very happy to hear our colleagues Jasmine and Stuart provided a good service for you and that you have found our facilities to be of good quality. Kind regards, Chris Dias

Posted by

Christopher Dias, Community Manager

Oct 2024

・・
Marvellous and convenient location

Menas Chow (Tenant)

Sept 2024

The maintenance team is very responsive and helpful. Staff Stuart is very conscientious and efficient, and he is attentive to what he does. Moreover, maintenance problems can be raised in the app. It is so convenient. The flat is spacious. It would be great if more cupboards or drawers could be provided for storage.

Please tell us about the good and bad aspects of living in your local area:

The location is very good. The estate is very close to the train station and high street. There will be a little bit of noise when the train passes by.

How has the building management responded to any problems or issues you have raised:

Fast and responsive. Staff Stuart is very nice and helpful

Please share one thing (or more) which you wish you had known before you moved in:

It would be great if the name of the utility provider could be provided earlier.

4

Facilities

4

Design

5

Location

4

Value

4

Management

Manager response

Dear Menas, Thank you so much for taking the time to leave us a review and we are very happy to hear how much you have appreciated the service you have received. Its also great to see we have been able to assist you promptly with any maintenance issues. Kind regards, Chris Dias

Posted by

Christopher Dias, Community Manager

Oct 2024

・・

Page 1 of 35

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

The Well House, SM1

1st

Ranked 1st out of 7 in Borough of Sutton

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