A guide to living in South London

Please tell us about the good and bad aspects of living in your local area:

Very convenient location near train station, good selections of shops in Croydon, BoxPark is two mins away for food and entertainment. There is reasonably priced underground parking available in the next development which we can use and also daily parking space by east croydon. Obviously living near a train station and BoxPark will have an element of loud noise to it but it’s very reasonable and totally acceptable for the convenience of the location. Some people complain about the noise of the wind, I guess if that bothers you should avoid a high rise. Bin store is in the building and there is less anti social behaviour here than in other parts of Croydon. It feels safe to use the station and walk home alone even late at night - it’s well lit and always busy and there is always someone on or near the reception desk.

How has the building management responded to any problems or issues you have raised:

Yes they respond very quickly to any issues and are very helpful with parcels and in general, just very welcoming. We did have teething problems in the first year after opening but everything is now settled and runs very smoothly in my experience. I had issues with some noise in the ceiling and also a window leak but David and the team worked really hard to sort it out as quickly as possible. There is an app to report issues and they are picked up very quickly.

Please share one thing (or more) which you wish you had known before you moved in:

It will be noisy with windows open, so do bear that in mind - lower levels more so than upper ones. Gets quite windy at times. There is no induction hob - it’s ceramic - good to know before hand. There is a fob system for the lifts and entry so it feels safe but parcels are delivered to parcel lockers and not allowed up to the flats, good for security and safety of residents.

Please tell us about the good and bad aspects of living in your local area:

Transportation is the most convenient thing and there are quality shops to get food. Very convenient

How has the building management responded to any problems or issues you have raised:

Daniel who works in the reception, is one of the best in assisting us with any issues

Please share one thing (or more) which you wish you had known before you moved in:

I wish i would have known how hard it is to maintain the place because of the tiles especially the bathroom

Please tell us about the good and bad aspects of living in your local area:

Being right next to box park gives a really good range of restaurants and entertainment. There is also a Tesco and Sainsbury’s near by which is really convenient for food shops. The station is a two minute walk away also really good.

How has the building management responded to any problems or issues you have raised:

Tionne in the inbox is always speedy with her respond and ensures that all my problems are felt with. The people at the desk are also amazing always so friendly and welcoming.

Please share one thing (or more) which you wish you had known before you moved in:

Would like to have more community events and activities.

Please tell us about the good and bad aspects of living in your local area:

An absolute disgrace. These people are incredibly rude. I have read some of the positive reviews, and they are almost exact copies of the letters sent by the agency, which makes it obvious they were written by them. I completely agree with others regarding the terrible condition of the building and the constant neglect when it comes to repairs inside the flats. I am now looking to move away from this hell hole. The rat problem is shocking, the building is filthy, and the waste management is absolutely disgusting. They try to increase the rent every few months, yet nothing actually works properly — the lifts are broken, the intercom system does not work, parcels regularly go missing, and many couriers refuse to deliver to the building. I have overheard several residents talking about how much they hate living in this development. I am extremely disappointed by both the condition of the property and the rude, dismissive attitude of some of the people managing it.

How has the building management responded to any problems or issues you have raised:

None.They don't do repairs at all.Everything is dated.Windows are also extremely dirty,no one ever cleaned them.Cables hanging all over the place.

Please share one thing (or more) which you wish you had known before you moved in:

Used to be good,since the new owner took over, everything is just stress.

Please tell us about the good and bad aspects of living in your local area:

Good: Parks, High Street Nearby, Facilities and leisure centre Bad: Car Parking is expensive in Sutton Area

How has the building management responded to any problems or issues you have raised:

Prompt response by the facilities. All issues are nearly resolved in couple of hours.

Please share one thing (or more) which you wish you had known before you moved in:

The maintenance team keeps sending various individuals to review/checks alarm, heating etc with mandate to respond and in one instance fine will be issued.