A guide to living in South London

Please tell us about the good and bad aspects of living in your local area:

Shops and transport links nearby are convenient, but unfortunately that’s the only positive thing. Living experience here is constantly overshadowed by poor building management and facilities that are never maintained properly.

How has the building management responded to any problems or issues you have raised:

Management rarely respond at all, and when they do, the updates are vague and unhelpful. For example, they claim the lift is repaired, but it only works for a couple of hours before breaking down again. They refuse to give residents a clear timeline for when the problem will be properly resolved. It feels like they just try to buy time instead of fixing the issue properly.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that the lifts constantly break, the building is not looked after, and management are completely unresponsive. So I wont even move in at the beginning .

Please tell us about the good and bad aspects of living in your local area:

It’s real great to have all the necessary shops near by and all sorts of transportation such as trains and buses

How has the building management responded to any problems or issues you have raised:

Management was really nice and helpful they responded really fast and helped me a lot

Please share one thing (or more) which you wish you had known before you moved in:

Every thing was amazing and I wish to know the how the maintenance was

Please tell us about the good and bad aspects of living in your local area:

The location is super awesome which close to the high street and you can get everything from there by 5 minutes walk.

How has the building management responded to any problems or issues you have raised:

They responded very quickly and arranged for someone to come and deal with the issue immediately.

Please share one thing (or more) which you wish you had known before you moved in:

I would recommend my friends to move in if they look for places in Sutton.

Please tell us about the good and bad aspects of living in your local area:

Beautiful neighbourhood, great area, green and gorgeous! Worry free leasing, trustworthy terms and conditions.

How has the building management responded to any problems or issues you have raised:

As we moved in we had some trouble with washing machine: Stuart came checked and replaced washing machine within 2 days. Similarly one of our windows stuck, Paul came in and he already knew what he will be doing. Sorted the problem in less than 5minutes gave me good training and also promised me that if I can do these windows well without getting them stuck again he will get me job in maintenance!

Please share one thing (or more) which you wish you had known before you moved in:

If we had known built for renters is such a good choice, we would have opted it earlier!

Please tell us about the good and bad aspects of living in your local area:

The quality of local shops, restaurants, bars & open spaces are brilliant particularly in terms of convenience. Easy to reach for daily shopping and donning, close to train stations and convenient commute to Central London.

How has the building management responded to any problems or issues you have raised:

Building management responded to my problems promptly and swiftly.

Please share one thing (or more) which you wish you had known before you moved in:

The only issue that I am currently facing with here at The Well House but unfortunately won’t have any solution is the huge construction site right next to the room. The B & Q had been taken down and became a huge construction site that largely affect our living environment here not only in terms of noise issue but also dusty issues.