A Guide to Living in South London

Please review your development:

Modern and clean. Located in good spot that near high street, train station and shops. This building has garden and podium that provides lots of space for tenants to enjoy. It’s highly recommended for family. Family may have a good time here. Comfortable for living.

Please share one thing (or more) which you wish you had known before you moved in:

I wish that I had known earlier that this building is of such great quality.

How has the building management responded to any problems or issues you have raised:

Thank you so much to the management and maintenance team, At 7:50 in the morning my bedroom door was broken and could not be opened, my daughter was locked in the room. I notified the security guard, even though this is out if his duties and knowledge, he immediately came to try to assist. Then I contacted the maintenance team. At 8am Stuart from the maintenance team came to unlock the door as soon as he got to work. Stuart also helped me to install and repair the door lock on the same day. His work performance is worthy of praise and I thoroughly appreciated.

Please review your development:

I put in a maintenance request for a light bulb issue and within one day Stuart came round to fix it. He was so friendly and nice, and fixed it within minutes. The service was outstanding, couldn’t have asked for any more.

The team communicate with you so well and quickly, which just adds to the experience of living in such a nice building.

Please share one thing (or more) which you wish you had known before you moved in:

Everyone in the building is so friendly, the staff and neighbours.

How has the building management responded to any problems or issues you have raised:

My maintenance request was sorted within 1 day of me putting it in, and the team messaged me right away. Communication is amazing here.

Please review your development:

The development is fantastic, it has a lot of amenities such as a gym and a game room, the flats are very well designed and equipped, the management team is very helpful and responsive and the maintenance team is great, many thanks to Paul who came to fix an issue with the cooker hood less than 24 hours after I raised it.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing comes to mind, the management team is very effective in giving you all the information you need, I had a comprehensive tour of the development when I came to see the flat and once I signed the contract I was given a move in check-list with the providers I needed to contact in case there were any issues as well as indications to use the appliances in the flat and amenities in the development, moving in was very smooth.

How has the building management responded to any problems or issues you have raised:

The management team is very responsive, thanks to Jezza I managed to sort a few issues with the electricity provider very quickly, so is the maintenance team, as I mentioned before, Paul solved an issue with the cooker hood the next day after I raised it.

Please review your development:

We hadn’t considered moving to area, I was just browsing when I came across the development and decided to book a tour through Jezza, a member of the onsite management team who was prompt but not at all pushy on emails. Jezza was also there to give us the tour of the development and potential apartments available and helped us with all the information we needed to make a decision. She also managed the lease signing process and again was informative and always able to come back with answers in a timely manner. I am quite glad she part of the management team.

Furthermore, I would like to mention Stuart of the maintenance team who showed up fairly quickly after another member of the management team, Christopher Dias, helped us register a request. Stuart worked out the issue in a short period of time and provided us a solution which was implemented shortly afterwards within the timeframe he told us. He was polite and friendly and even helped us resolve a smaller issue we identified when he came to the apartment for the initial request.

Overall, the buildings are really well designed and the facilities really are very good, all the equipment is top notch and it seems the management and maintenance teams are too. So far, very happy with our interactions with the people and the buildings.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing, Jezza informed us of everything we so far felt we needed to know.
Our interaction with maintenance has been good and my interactions with other management team members also great.

How has the building management responded to any problems or issues you have raised:

the management – Christopher helping us register a request and Stuart (maintenance team) were great experiences. Stuart was able to resolve any problem we had in a very short timeframe – 5 Stars.