A guide to living in South London

Please tell us about the good and bad aspects of living in your local area:

The positive reviews here are highly suspicious. Many of them simply don't reflect the reality of living in this building. I've lived here since it was converted 13 years ago, and I can honestly say the new landlord is nowhere near as good as the previous one. I'm genuinely concerned that some of these 5-star reviews may have been posted by the owners or people connected to them, so I would encourage readers to treat them with caution. The reality is that the building is in a very poor state. There is mould in multiple areas, dirt and rubbish throughout the site, and maintenance work is constantly left half-finished. Tasks are started but rarely completed properly. I even witnessed a lady fall on a footpath that has remained unfinished for more than three months. There are also exposed wires hanging from walls and ceilings, along with sharp objects left in communal areas, creating potential safety hazards. Overall, the workmanship is of a very poor standard, and the condition and maintenance of the building have deteriorated significantly.Rats,dirt all.over.

How has the building management responded to any problems or issues you have raised:

Not at all. Most of the issues are simply ignored. Many residents have been left living with mould, broken boilers, and faulty equipment for months, and in some cases even years, without the problems being properly resolved.

Please share one thing (or more) which you wish you had known before you moved in:

I really enjoyed living here, but everything changed a couple of years ago when the new owner took over. Since then, the building and the surrounding area have gone downhill. Crime has increased significantly, and the area no longer feels as safe as it once did. The neighbourhood has also become very dirty, and the overall standard of maintenance has deteriorated. It's disappointing to see how much things have changed.

Please tell us about the good and bad aspects of living in your local area:

Decent area and very close to the East Croydon train station. Grocery shops and most amenities close by.

How has the building management responded to any problems or issues you have raised:

They have responded after following up numerous times for simple requests and they respond with condescension and arrogance.

Please share one thing (or more) which you wish you had known before you moved in:

How extremely terrible the building management is and non responsive Native communities is with any issues you may have

Please tell us about the good and bad aspects of living in your local area:

The area is really good and there’s a Tesco local right next to the building which is soo convenient. Parking is a bit limited but it is free after 5pm

How has the building management responded to any problems or issues you have raised:

No major issues encountered however anytime I need something to be looked at then I’ll log it into the LOFT service and either Barry or Chris will do a great job.

Please share one thing (or more) which you wish you had known before you moved in:

Probably the parking issue but because the building is right next to east Croydon station, commuting is very good!

Please tell us about the good and bad aspects of living in your local area:

Good - close to station, nice modern neighbourhood , lots of nice things to do around Bad - I have just moved in so nothing stands out yet.

How has the building management responded to any problems or issues you have raised:

Really quick if through the loft living app. Barry has been super helpful and efficient so far. If through emails, it’s a longer wait time. Calling on WhatsApp is also quick but the app is the best for logging and tracking purposes.

Please share one thing (or more) which you wish you had known before you moved in:

That there is a terrace (albeit small and with minimal greenery). It is a nice addition to the amenities.

Please tell us about the good and bad aspects of living in your local area:

Loads of shops and entertainment nearby, great for families and couple and also feels very safe, little noise pollution

How has the building management responded to any problems or issues you have raised:

Yes if we’ve had any issues with our flat they have resolved it immediately

Please share one thing (or more) which you wish you had known before you moved in:

We didn’t realise that delivery drivers are expected to wait downstairs - not a big issues and we understand safety concerns