Ten Degrees, CR0

Please tell us about the good and bad aspects of living in your local area:

My area has good shops, cafés, and green spaces, and transport links are convenient, though busy at peak times. My street is generally quiet with regular bin collections. Parking can be limited, but there are few issues with noise or anti-social behaviour. Overall, it’s a comfortable and convenient place to live.

How has the building management responded to any problems or issues you have raised:

The concierge team has repeatedly responded in an unprofessional and unhelpful manner to the issues I raised. Instead of assisting residents, they often make communication unnecessarily difficult. On several occasions, when I approached the desk with urgent problems, the first reaction was not to understand the situation or offer help, but to question whether I was the named tenant on the lease. This happened even during a power outage affecting my friend’s flat, rather than addressing the emergency, the concierge refused to engage and simply repeated that they could not discuss anything with me. Their approach focuses more on blocking communication than resolving issues. The attitude consistently feels dismissive, inflexible, and unwilling to take responsibility, even when the matter clearly affects safety or requires immediate action. This behaviour has created significant frustration and is far below the level of professionalism expected from a concierge team.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how important it is to keep a detailed record of every communication and issue. The concierge team is often unprofessional, slow to respond, and not proactive in solving problems, so having written evidence is essential if you ever need to escalate or dispute something. I would also advise new residents not to rely too much on the promotions or referral vouchers mentioned during move-in. They are very difficult to follow up on and rarely progress. Another important tip is to check all utility accounts on the day you move in. In our case, the previous tenant’s £900 electricity bill was incorrectly assigned to our flat, which led to a full-day power cut. Instead of helping resolve it, the concierge told us to contact the provider ourselves, even though this error should have been handled before handover. These are issues that you would never notice during a viewing, so being cautious and checking everything early will save a lot of trouble.

Please tell us about the good and bad aspects of living in your local area:

Croydon is pretty run down, units in the shopping centre are closing, lots of homeless and beggars on the streets and blatant cannabis use on the streets. Plus side it is only 15 mins by train into Central London.

How has the building management responded to any problems or issues you have raised:

Had a few maintenance issues in the couple of weeks since moving into the apartment. Each issue was quickly resolved. One of the maintenance team - Constantin - very helpful and sorted out the oven when it wasn't working, very friendly interaction and quick resolution of the problem.

Please share one thing (or more) which you wish you had known before you moved in:

I would have liked to know that as a resident of Ten Degrees I am not allowed to obtain a council parking permit. It would not have influenced myself for moving into the development but it is useful for prospective residents to know when evaluating costs.

Please tell us about the good and bad aspects of living in your local area:

It is 2 minutes walk across the road to the train station which is so convenient in the mornings. There’s no parking in the building so not great for those who have a car. Living on the street is good it has a lot of shops close by.

How has the building management responded to any problems or issues you have raised:

The staff on the front seat are all friendly and helpful all the time.

Please share one thing (or more) which you wish you had known before you moved in:

I can’t think of anything that I wished I had known before moving in

Please tell us about the good and bad aspects of living in your local area:

there’s a fantastic range of shops, bars, and restaurants nearby, with Boxpark adding a real buzz to the area. Green spaces like Park Hill are close, which is great for a breather. Transport links are excellent, with East Croydon station just minutes away, making central London very accessible, though trains can be overcrowded at peak times. On the downside, traffic noise can be noticeable, and parking in the area is very limited. Bin collections are reliable and the street is generally well-kept

How has the building management responded to any problems or issues you have raised:

Maintenance team are always responsive and deal quickly with issues

Please share one thing (or more) which you wish you had known before you moved in:

More about the amenities but this can be done by booking viewings through the main website

Please tell us about the good and bad aspects of living in your local area:

It’s real great to have all the necessary shops near by and all sorts of transportation such as trains and buses

How has the building management responded to any problems or issues you have raised:

Management was really nice and helpful they responded really fast and helped me a lot

Please share one thing (or more) which you wish you had known before you moved in:

Every thing was amazing and I wish to know the how the maintenance was