A guide to living in Borough of Sutton

Please tell us about the good and bad aspects of living in your local area:

The positive reviews here are highly suspicious. Many of them simply don't reflect the reality of living in this building. I've lived here since it was converted 13 years ago, and I can honestly say the new landlord is nowhere near as good as the previous one. I'm genuinely concerned that some of these 5-star reviews may have been posted by the owners or people connected to them, so I would encourage readers to treat them with caution. The reality is that the building is in a very poor state. There is mould in multiple areas, dirt and rubbish throughout the site, and maintenance work is constantly left half-finished. Tasks are started but rarely completed properly. I even witnessed a lady fall on a footpath that has remained unfinished for more than three months. There are also exposed wires hanging from walls and ceilings, along with sharp objects left in communal areas, creating potential safety hazards. Overall, the workmanship is of a very poor standard, and the condition and maintenance of the building have deteriorated significantly.Rats,dirt all.over.

How has the building management responded to any problems or issues you have raised:

Not at all. Most of the issues are simply ignored. Many residents have been left living with mould, broken boilers, and faulty equipment for months, and in some cases even years, without the problems being properly resolved.

Please share one thing (or more) which you wish you had known before you moved in:

I really enjoyed living here, but everything changed a couple of years ago when the new owner took over. Since then, the building and the surrounding area have gone downhill. Crime has increased significantly, and the area no longer feels as safe as it once did. The neighbourhood has also become very dirty, and the overall standard of maintenance has deteriorated. It's disappointing to see how much things have changed.

Please tell us about the good and bad aspects of living in your local area:

The local area offers a good range of supermarkets, cafés, restaurants and everyday amenities, with excellent shopping available nearby in Sutton and Croydon. There are several parks and green spaces within easy reach, making it a pleasant place to live. Transport links are excellent, with nearby bus routes and rail stations providing quick access into Central London. The street is generally quiet and residential, although traffic can be busier during peak hours. Parking can sometimes be limited, but overall the area feels safe, well-connected and convenient for both commuters and families.

How has the building management responded to any problems or issues you have raised:

Whenever I have raised maintenance issues or general enquiries, the building management team has responded professionally and kept me updated throughout the process. They have been approachable, communicated clearly and worked to resolve issues within a reasonable timeframe. It’s reassuring to know that concerns are taken seriously and that there is a proactive approach to maintaining the building and improving the overall living experience.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is just how convenient the location is for day-to-day living. Everything from supermarkets and cafés to public transport is within easy reach, making it much easier to get around than I initially expected. I’d also recommend getting to know the building management team early on,they’re approachable and helpful if you ever need assistance. Overall, it’s a friendly, well-maintained development and a comfortable place to live.

Please tell us about the good and bad aspects of living in your local area:

Haredon House benefits from an excellent location with a wide range of local shops, supermarkets, cafés, restaurants, and other essential amenities all within walking distance. Public transport is very convenient, with regular bus services nearby and easy access to nearby rail stations, making travel into Central London and surrounding areas straightforward. The area is well served by open spaces and local parks, providing good recreational opportunities. The street is generally well maintained, with regular bin collections and a pleasant residential atmosphere. Parking can be limited during peak times, as is common in London, but overall the area feels safe, with low levels of anti-social behaviour and only moderate traffic noise.

How has the building management responded to any problems or issues you have raised:

all complaints are responded to promptly and dealt with efficiently. The response to any complaints is almost immediate, and issues are addressed quickly. Since the new landlord took over, complaints have been handled promptly and professionally."

Please share one thing (or more) which you wish you had known before you moved in:

The landlord has invested in the installation of two new lifts, which are due to be completed shortly. This will greatly improve convenience, reliability, and the overall quality of the building for all residents.

Please tell us about the good and bad aspects of living in your local area:

Shops are quite local there is ample parking and the traffic is really low. Really nice place and quiet

How has the building management responded to any problems or issues you have raised:

Yes it has responded to most of the problems i had and i am really happy about it

Please share one thing (or more) which you wish you had known before you moved in:

I wish i knew how quiet it would have been it’s really nice

Please tell us about the good and bad aspects of living in your local area:

First of all, I would not have any issue if the owner decided to build an extension on top of the building. However, none of the residents were informed that this would happen. The building is now in a very poor state. The stairs are dirty, slippery, and potentially dangerous. The entire building appears neglected and filthy. There does not seem to be any proper project management or building plan in place. Work is started, partially completed, and then left unfinished for months. The pathway has been under construction for an unreasonable amount of time. A professional landscaping company could have completed the work within a matter of weeks. The biggest issue is the waste management. The situation is absolutely disgusting. The communal bins are old, damaged, and many are without lids. As a result, we now have a severe rat infestation. This issue has existed for almost a year, yet nothing meaningful has been done to resolve it. Overall, maintenance appears to be virtually non-existent. The flats were also renumbered, but neither Royal Mail nor the local council appeared to have been properly informed. This resulted in numerous parcels being lost, misdelivered, or stolen. In addition, dozens of bicycles have been stolen from what was supposed to be a secure, locked storage room within the building. Access to this room is limited to residents and construction workers. Despite these incidents, no effective action has been taken to improve security or investigate the matter. It appears that the lift may finally become operational, but given the constant delays and the project's current state, I doubt this will happen before next year. The development is significantly behind schedule. I would also strongly recommend that the landlord arrange for Virgin Media to install gigabit broadband infrastructure in the building. This service is provided free of charge to landlords and would greatly improve internet connectivity for residents. We continue to experience water leaks from above, despite the addition of two extra storeys to the building. I do not understand how these issues persist, but they require urgent investigation and repair. Finally, the building would greatly benefit from a full repaint, improved cleaning standards, and anti-slip treatment on the stair tiles to make the premises safer and more presentable for residents.No parking either...

How has the building management responded to any problems or issues you have raised:

None. Completely ignores every single issue that has been reported.

Please share one thing (or more) which you wish you had known before you moved in:

It was good before,quiet neighnorhood,great people.Not anymore.