A guide to living in Borough of Sutton

Please tell us about the good and bad aspects of living in your local area:

The location is fantastic. Buses are very frequent. Good local shops. Quite a lot of free parking around the property.

How has the building management responded to any problems or issues you have raised:

I have had the odd problem like a leak and bins not collected but they have dealt with them

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t know they would be outing in new lifts , landscaping the front, putting in new car parking spaces at the rear and I have heard they are installing a state of the art smart parcel Locker now in the block.

Please tell us about the good and bad aspects of living in your local area:

Good Location of the building, its very easy to get to the bus stop and shops around the area. Its also 20 min away from Underground!

How has the building management responded to any problems or issues you have raised:

Yes, they helped with the issue with my parcels, it was misdelivered and they managed to find it and return it back to me

Please share one thing (or more) which you wish you had known before you moved in:

I wish i know that the car park was going to be closed as i have a car

Please tell us about the good and bad aspects of living in your local area:

I can’t say a single positive thing about living here. Just like everyone else, the landlord and agency clearly don’t care about tenants at all. The rat infestation is absolutely real, and I’ve never experienced conditions this bad—not once, and I’ve been in the UK since the early 2000s. The building is filthy, covered in mould and dirt left behind by builders who never bother to clean up after themselves. It’s disgusting. On top of that, the construction company completely ignores basic rules. They’re making noise at all hours—late evenings on weekdays and well into weekends—like regulations don’t apply to them. It’s constant, relentless, and exhausting. And it’s not just unpleasant, it’s dangerous. The last time I walked in, debris fell right next to me by the entrance. If that had hit me, I could’ve ended up in a coma. That’s how unsafe this place is. I’ve reported all of this to the council, and still nothing changes. No action, no accountability—just silence. At the end of the day, the landlord and agency only care about money. They seem perfectly fine letting people live surrounded by rats, dirt, and hazards. It’s beyond unacceptable—it’s a complete disgrace.

How has the building management responded to any problems or issues you have raised:

Nope,zero,nada,nista,nights,nichevo,niente,rien...

Please share one thing (or more) which you wish you had known before you moved in:

God help people even considering moving in in the future.

Please tell us about the good and bad aspects of living in your local area:

An absolute nightmare doesn’t even begin to cover it. There is absolutely nothing good about living here—it’s a complete disgrace. The landlord and the agency are unbelievably rude, arrogant, and completely useless. They treat tenants like we’re beneath them, while they sit back and do absolutely nothing. The building is infested with rats—actual rats running through the walls like this is some kind of abandoned dump, not a place people are paying to live in. It’s disgusting, it’s unhygienic, and it’s honestly shocking that this is even allowed to happen. And what do you get when you complain? Lies. Excuses. Ignored emails. They don’t just fail to act—they actively avoid responsibility, hoping people will just shut up and put up with it. It’s beyond unprofessional, it’s outright disgraceful. The landlord’s attitude is the worst part—rude, dismissive, and completely disrespectful. No basic decency, no accountability, nothing. It’s clear they couldn’t care less about the people living here or the conditions they’re forcing us to endure. This isn’t just bad management—it’s neglect, plain and simple. No one should be living like this.

How has the building management responded to any problems or issues you have raised:

None, everything is completely ignored.Reported to council.

Please share one thing (or more) which you wish you had known before you moved in:

Stuck here for a while but at first opportunity will move away from this hell.

Please tell us about the good and bad aspects of living in your local area:

Being so close to the station is an advantage that cannot be overstated. Plus the closeness to high street is also a plus.

How has the building management responded to any problems or issues you have raised:

Management has been very quick with responses and maintenance requests. The maintenance team especially are very quick to sort out issues that we’ve come across. Shout out to Wes who was very quick to fix an issue we encountered.

Please share one thing (or more) which you wish you had known before you moved in:

There are a lot more amenities available then one may think.