A guide to living in Borough of Sutton

Please tell us about the good and bad aspects of living in your local area:

My local area is a wonderful place to live. It is clean, safe, and peaceful. The people are friendly and helpful, creating a welcoming community. There are good schools, parks, shops, and reliable public transport, making everyday life convenient. The area also has beautiful green spaces and a pleasant environment. Overall, I enjoy living here because it is comfortable, friendly, and a great place for families

How has the building management responded to any problems or issues you have raised:

The building management has always responded promptly and professionally to any issues I have raised. They communicate clearly, keep me informed, and work to resolve problems as quickly as possible. I appreciate their helpful attitude and the effort they make to ensure the building is well maintained and comfortable for residents.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, I have had a very positive experience living here, and there isn’t anything significant that I wish I had known before moving in. The building and facilities have met my expectations, and the management has been helpful and responsive. My move-in experience was smooth, and I am happy with my decision to live here.

Please tell us about the good and bad aspects of living in your local area:

The local area is quiet, safe, and well connected, with good transport links, shops, supermarkets, and parks nearby. The management team is friendly and responsive, and the building is kept clean and well maintained by the cleaning staff. The only minor downside is that parking can sometimes be limited during busy periods, but overall it’s a great place to live and I would happily recommend it.

How has the building management responded to any problems or issues you have raised:

The building management has always responded quickly and professionally to any issues I have raised. They communicate well, keep me updated, and make sure problems are resolved efficiently. Their friendly and helpful approach has made living here a very positive experience.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing really. It’s been a great experience from day one.

Please tell us about the good and bad aspects of living in your local area:

The positive reviews here are highly suspicious. Many of them simply don't reflect the reality of living in this building. I've lived here since it was converted 13 years ago, and I can honestly say the new landlord is nowhere near as good as the previous one. I'm genuinely concerned that some of these 5-star reviews may have been posted by the owners or people connected to them, so I would encourage readers to treat them with caution. The reality is that the building is in a very poor state. There is mould in multiple areas, dirt and rubbish throughout the site, and maintenance work is constantly left half-finished. Tasks are started but rarely completed properly. I even witnessed a lady fall on a footpath that has remained unfinished for more than three months. There are also exposed wires hanging from walls and ceilings, along with sharp objects left in communal areas, creating potential safety hazards. Overall, the workmanship is of a very poor standard, and the condition and maintenance of the building have deteriorated significantly.Rats,dirt all.over.

How has the building management responded to any problems or issues you have raised:

Not at all. Most of the issues are simply ignored. Many residents have been left living with mould, broken boilers, and faulty equipment for months, and in some cases even years, without the problems being properly resolved.

Please share one thing (or more) which you wish you had known before you moved in:

I really enjoyed living here, but everything changed a couple of years ago when the new owner took over. Since then, the building and the surrounding area have gone downhill. Crime has increased significantly, and the area no longer feels as safe as it once did. The neighbourhood has also become very dirty, and the overall standard of maintenance has deteriorated. It's disappointing to see how much things have changed.

Please tell us about the good and bad aspects of living in your local area:

The local area offers a good range of supermarkets, cafés, restaurants and everyday amenities, with excellent shopping available nearby in Sutton and Croydon. There are several parks and green spaces within easy reach, making it a pleasant place to live. Transport links are excellent, with nearby bus routes and rail stations providing quick access into Central London. The street is generally quiet and residential, although traffic can be busier during peak hours. Parking can sometimes be limited, but overall the area feels safe, well-connected and convenient for both commuters and families.

How has the building management responded to any problems or issues you have raised:

Whenever I have raised maintenance issues or general enquiries, the building management team has responded professionally and kept me updated throughout the process. They have been approachable, communicated clearly and worked to resolve issues within a reasonable timeframe. It’s reassuring to know that concerns are taken seriously and that there is a proactive approach to maintaining the building and improving the overall living experience.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is just how convenient the location is for day-to-day living. Everything from supermarkets and cafés to public transport is within easy reach, making it much easier to get around than I initially expected. I’d also recommend getting to know the building management team early on,they’re approachable and helpful if you ever need assistance. Overall, it’s a friendly, well-maintained development and a comfortable place to live.

Please tell us about the good and bad aspects of living in your local area:

Haredon House benefits from an excellent location with a wide range of local shops, supermarkets, cafés, restaurants, and other essential amenities all within walking distance. Public transport is very convenient, with regular bus services nearby and easy access to nearby rail stations, making travel into Central London and surrounding areas straightforward. The area is well served by open spaces and local parks, providing good recreational opportunities. The street is generally well maintained, with regular bin collections and a pleasant residential atmosphere. Parking can be limited during peak times, as is common in London, but overall the area feels safe, with low levels of anti-social behaviour and only moderate traffic noise.

How has the building management responded to any problems or issues you have raised:

all complaints are responded to promptly and dealt with efficiently. The response to any complaints is almost immediate, and issues are addressed quickly. Since the new landlord took over, complaints have been handled promptly and professionally."

Please share one thing (or more) which you wish you had known before you moved in:

The landlord has invested in the installation of two new lifts, which are due to be completed shortly. This will greatly improve convenience, reliability, and the overall quality of the building for all residents.