A guide to living in Borough of Sutton

Please tell us about the good and bad aspects of living in your local area:

An absolute disgrace. These people are incredibly rude. I have read some of the positive reviews, and they are almost exact copies of the letters sent by the agency, which makes it obvious they were written by them. I completely agree with others regarding the terrible condition of the building and the constant neglect when it comes to repairs inside the flats. I am now looking to move away from this hell hole. The rat problem is shocking, the building is filthy, and the waste management is absolutely disgusting. They try to increase the rent every few months, yet nothing actually works properly — the lifts are broken, the intercom system does not work, parcels regularly go missing, and many couriers refuse to deliver to the building. I have overheard several residents talking about how much they hate living in this development. I am extremely disappointed by both the condition of the property and the rude, dismissive attitude of some of the people managing it.

How has the building management responded to any problems or issues you have raised:

None.They don't do repairs at all.Everything is dated.Windows are also extremely dirty,no one ever cleaned them.Cables hanging all over the place.

Please share one thing (or more) which you wish you had known before you moved in:

Used to be good,since the new owner took over, everything is just stress.

Please tell us about the good and bad aspects of living in your local area:

Good: Parks, High Street Nearby, Facilities and leisure centre Bad: Car Parking is expensive in Sutton Area

How has the building management responded to any problems or issues you have raised:

Prompt response by the facilities. All issues are nearly resolved in couple of hours.

Please share one thing (or more) which you wish you had known before you moved in:

The maintenance team keeps sending various individuals to review/checks alarm, heating etc with mandate to respond and in one instance fine will be issued.

Please tell us about the good and bad aspects of living in your local area:

Excellent location, good transport links and schools. The people round here are good. And hospital not far

How has the building management responded to any problems or issues you have raised:

Yes. They are Pleasant and respond in a reasonable time

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t know they were putting in the new lefts, very happy

Please tell us about the good and bad aspects of living in your local area:

I used to love North Cheam, but now it’s basically Croydon 2.0. Constant noise, people shouting, no respect anywhere you go. The whole place feels rough and run-down. It’s dirty, it’s filthy, and it’s a shadow of what it used to be. Ten years ago it actually felt like a decent area—now it’s just gone downhill completely.

How has the building management responded to any problems or issues you have raised:

They completely ignore your complaints or any necessary repairs. The builders leave the site filthy and dirty, and the building does not follow basic health and safety rules.

Please share one thing (or more) which you wish you had known before you moved in:

The new landlord has completely ruined the building, and the standards have really gone downhill.

Please tell us about the good and bad aspects of living in your local area:

The location is fantastic. Buses are very frequent. Good local shops. Quite a lot of free parking around the property.

How has the building management responded to any problems or issues you have raised:

I have had the odd problem like a leak and bins not collected but they have dealt with them

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t know they would be outing in new lifts , landscaping the front, putting in new car parking spaces at the rear and I have heard they are installing a state of the art smart parcel Locker now in the block.