A guide to living in Hayes

Please tell us about the good and bad aspects of living in your local area:

I've been living at Momento Hayes for a year now and honestly couldn't be happier with the property. The staff are fantastic and I can't fault them. Emeric from the maintenance team is brilliant – he's friendly, knows his job inside out, and always gets things sorted. The rest of the team are just as helpful and always go above and beyond. When I moved in with loads of boxes, they even lent me a trolley, which made the whole process so much easier. The welcome from the team was fantastic too. They even offered my family free coffee and cold drinks while they were helping me move in, which they really appreciated. It made us all feel looked after from day one.

How has the building management responded to any problems or issues you have raised:

The area feels safe, and having security on site at night gives real peace of mind. Charles has helped me when I accidentally locked myself out. He made sure to check my ID before letting me back in, which I really appreciated because it shows they take residents' security seriously.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, Momento Hayes is a fantastic place to live. The apartments, facilities and outstanding team make it feel much more like a community than just another apartment building. I would happily recommend it to anyone looking for a modern, friendly and secure place to call home.

Please tell us about the good and bad aspects of living in your local area:

I've found the location really convenient over the past year. Hayes & Harlington station is within walking distance, and with the Elizabeth line you can get into Central London or Heathrow very quickly, which has been a huge bonus. There are plenty of supermarkets nearby, including Aldi, Lidl, Tesco and Asda, so shopping is easy. The Old Vinyl Factory area is growing, with a good selection of cafés, restaurants and takeaways, and there are even more options in Uxbridge and Ealing just a short journey away.

How has the building management responded to any problems or issues you have raised:

The management team are also ridiculously quick at replying to queries... honestly, I'm still in shock. I was fully prepared for the usual "we'll get back to you in 3-5 business months," but nope! And finally, the security team deserve a medal. I was already at the airport when I had a panic attack wondering if I'd left the oven on. They kindly checked and turned it off for me. I still missed my flight because I spent too long debating whether to go back home or risk accidentally inventing "Momento Hayes BBQ Apartments," but at least the building survived thanks to them. 😂

Please share one thing (or more) which you wish you had known before you moved in:

10/10 – great place, amazing team, and apparently they save both homes and holidays.

Please tell us about the good and bad aspects of living in your local area:

I've been living at Momento Hayes for the past six months, and I honestly couldn't be happier. From day one, the management team has made every effort to ensure it's a fantastic place to live.

How has the building management responded to any problems or issues you have raised:

When I first moved in, I had an issue with one of the windows, but Emeric was incredibly quick to get it sorted. The response was fast, professional, and showed how much the team genuinely cares about the residents.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, I would highly recommend Momento Hayes to anyone looking for a modern, well-managed apartment with excellent amenities and a real sense of community.

Please tell us about the good and bad aspects of living in your local area:

I'm so glad I found Momento Hayes Flat! After having a terrible experience with my previous landlord, moving here has been a breath of fresh air. The management team has been fantastic, and they're easily the best landlords I've rented from.

How has the building management responded to any problems or issues you have raised:

I'd also like to give a shout-out to Emeric, the handyman, who is the best! He's always quick to sort out any issues in the apartment, and his efficiency and friendly attitude are really appreciated.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, I couldn't be happier living here and would highly recommend Momento Hayes Flat to anyone looking for a well-managed, modern place to live.

Please tell us about the good and bad aspects of living in your local area:

We've been living at Momento Hayes for nearly a year now, and we genuinely couldn't be happier. It's one of those places that quickly starts to feel like home. Overall, living here has been stress-free, enjoyable, and genuinely fun. Great apartment, amazing amenities, brilliant staff, free coffee, and a team that goes the extra mile to make residents feel at home. Would we recommend Momento Hayes? Absolutely. The only downside is that the free coffee has raised our standards everywhere else! ☕😄

How has the building management responded to any problems or issues you have raised:

Another superstar is Emeric, who has to be the best maintenance person ever. If anything needs fixing, he's on it before you can even finish your cup of coffee. Friendly, efficient, and always happy to help he's a real asset to the building.

Please share one thing (or more) which you wish you had known before you moved in:

Speaking of coffee... the free coffee is a surprisingly awesome bonus! Grabbing a great coffee before making the dash to Hayes station for the train to Paddington has become part of our daily routine. It's the little things that make a big difference.