A guide to living in Brentford

Please tell us about the good and bad aspects of living in your local area:

Location is fantastic. Syon lane station is a few minutes walk. There's a bus stop right in front of the building. A gym less than 5 minutes walk. A big Tesco about 10 minutes walk.

How has the building management responded to any problems or issues you have raised:

They are sporadic. Very difficult to reach them. Sometimes they respond and actually fix the issue. But it's exhausting chasing them down.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how bad the management was. The flat itself is nice and well fitted with modern amenities but the management is horrible. Also you have to pay through your nose for power.

Please tell us about the good and bad aspects of living in your local area:

Apo Kew in my opinion is based in a great location. Easy access to central London via car, train access is awesome having the overground opposite the development. There is a range of shops and restaurants in Chiswick / Hounslow both being 5/15 minutes away. Locally, there are various coffee shops within 1/3 minute walk.

How has the building management responded to any problems or issues you have raised:

Yes, I’ve found they have assisted me straight away.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing. I feel I was informed about everything I had asked before move in.

Please tell us about the good and bad aspects of living in your local area:

Police letters being left by the post boxes warnng people of drug use in the complex (the smell of weed in the hall was unbareable). On one occassion around 50 teenagers had a party with the heluim gas, police came and arrested a number of people. In total the police where in New Horizons about 20 times in the duration we lived there. Rubbish left thrown around the complex, rats all over the place

How has the building management responded to any problems or issues you have raised:

Yes, but after constantly calling, leaving messages, and when they answered my calls I was greeted with what do you want. Emails went unanswered and calls ignored or locked off.

Please share one thing (or more) which you wish you had known before you moved in:

NOT TO RENT FROM THIS COMPANY!!! They are unrealible, unprofessional and down right rude.

Please tell us about the good and bad aspects of living in your local area:

Apo Kew Bridge, offers a modern living experience with several amenities and a variety of local shops, restaurants, and bars within walking distance. The small high street near Kew Gardens Station has lovely boutique shops, organic food stores, and independent cafes. The monthly Kew Village Market is a must-visit for artisan food, crafts, and live music. While transport links are generally convenient - Distric Line and and Kew Bridge station, public transport can become busy during peak hours, which may affect commuting times. ​Also, the proximity with Brentford stadium can be a bit chaotic during the match days.

How has the building management responded to any problems or issues you have raised:

The management team has been excellent so far. Any issues I’ve raised have been handled promptly and professionally. The whole team - Habiba, Ray, Ben within others is responsive, friendly, and always willing to assist, whether it’s a maintenance request or general inquiries. Common areas are well-maintained, and any concerns are quickly addressed, making for a hassle-free living experience. Overall, I’ve had a great experience with the management and feel well looked after as a resident.

Please share one thing (or more) which you wish you had known before you moved in:

Parking in the are is not an easy job unfortunately. The building should have more parking bays available for visitors considering the lack of car parks in the area.

Please tell us about the good and bad aspects of living in your local area:

Area is OK. And access to the city centre is quite comfortable. The area is rather clean and there is a Tesco nearby which is good.

How has the building management responded to any problems or issues you have raised:

Contacting them is so hard if not impossible! There is no email no phone number nothing! This is a sign that people should be suspicious about this scam company!

Please share one thing (or more) which you wish you had known before you moved in:

They have terrible customer service and management!