A guide to living in Brentford

Please tell us about the good and bad aspects of living in your local area:

The local area itself isn’t the main issue it’s everything NHG fails to manage around it. Shops and transport links are fine, but the street and surrounding environment suffer because NHG don’t stay on top of anything. Bin collections are inconsistent, rubbish piles up, and there’s a constant feeling that no one is responsible for keeping the place safe, clean, or monitored. Parking is chaotic, anti-social behaviour goes unchecked, and residents are left dealing with problems that should have been prevented if NHG actually managed the neighbourhood properly. The area could be decent, but NHG’s poor oversight drags everything down.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how impossible it is to get NHG to actually respond to anything. They tell you someone will contact you, but no one ever does. You end up chasing them for weeks, sometimes months, and still get ignored. On top of that, there were property damages already there when moving in things they promised would be fixed and they’re still sitting exactly the same, completely untouched(8 years later). If I had known how unresponsive and unreliable NHG were, I never would have agreed to move in.

What is the best feature of your home:

The only real “best feature” is the potential the flat could have if NHG actually maintained it. The layout and size are decent, but that’s overshadowed by the constant issues they refuse to address. The home could be comfortable, but unfortunately any good point gets buried under the neglect and lack of proper management.

Please tell us about the good and bad aspects of living in your local area:

The neighbourhood is genuinely lovely. It’s close to several parks and supermarkets, and you can easily walk to either Ealing Broadway or Brentford, which makes getting around convenient. There is a significant issue with noise from children playing directly on the road where cars pass through. Balls are often thrown against the building and parked cars, on one occasion a ball even landed on my balcony. Thankfully nothing was damaged. I raised this with management, but no action has been taken, which is disappointing.

How has the building management responded to any problems or issues you have raised:

The property management usually reply to emails, but no real action is ever taken. They acknowledge the concerns, promise to look into them and then nothing actually happens.

Please share one thing (or more) which you wish you had known before you moved in:

Poor communication from the management as mentioned above.

What is the best feature of your home:

Great neighbourhood, communal garden, flat layout.

Please tell us about the good and bad aspects of living in your local area:

Great property and location but I have had an ongoing issue that I do not get any response from the management team

How has the building management responded to any problems or issues you have raised:

They don’t help or respond. I am ignored since the beginning of 2025

Please share one thing (or more) which you wish you had known before you moved in:

The poor communication from the management As mentioned above

What is the best feature of your home:

Garden and parking Solar panels Open plan living End of terrace

Please tell us about the good and bad aspects of living in your local area:

Good accessibility to the central London. Adjacent to Kew Bridge station and 10-min distance to Gunnersbury station. The drawback is the distance from the central of Chiswick, Richmond and Ealing. Apo Kew is in the middle of them. But it is fairly ok if you are used to visiting these areas.

How has the building management responded to any problems or issues you have raised:

The management generally responses to the maintenance issues promptly although timeline for repairs would be another issue.

Please share one thing (or more) which you wish you had known before you moved in:

I expected the closed relation with management as those in Liverpool. But it would be hard to expect due to the scattered location of flats, however the quality of management is the same as those in Liverpool.

Please tell us about the good and bad aspects of living in your local area:

Kew Bridge is a lovely area, it’s close to Chiswick and Richmond for big, known stores but at the same time not so busy as those neighborhoods. The essentials are covered: supermarkets, restaurants, pubs, coffee shops, gyms; And most importantly, it’s very well connected: district line 10 min walk and the train station just outside the development. Despite not being crowded every time, finding a parking spot is hard, as there are many buildings and most of the surrounding streets are for permit holders only. APO for instance has parking spaces available but because of the stadium it’s inconvenient: if a match takes place on a weekend (which basically happens every other weekend) you can’t use the parking road 2 hours before and after the match.

How has the building management responded to any problems or issues you have raised:

Fast, assertive, and very helpful. Everything was sorted every time we had an issue, luckily it wasn’t that many, but they’ve been always mindful about our needs

Please share one thing (or more) which you wish you had known before you moved in:

Every week they bring a food truck where residents can buy at discounted prices, it’s a nice initiative… but, if your flat view is the central square between Galleria, Marsden and the stadium, the smell is not nice, mostly in the summer