A guide to living in Borough of Hammersmith and Fulham

Please tell us about the good and bad aspects of living in your local area:

One thing that is missing in the property where I live is a convenience store or small shop. It would be very useful for residents to have easy access to everyday essentials without needing to leave the complex.

How has the building management responded to any problems or issues you have raised:

The building management has generally been responsive to any issues raised. When problems have occurred—such as maintenance requests or communal area concerns—they have been addressed in a timely and professional manner. Communication is clear, and follow-ups are consistent, which gives residents confidence that their concerns are taken seriously. However, there is still room for improvement in proactively maintaining certain shared facilities and providing quicker resolutions in some cases.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that there was no nearby grocery store within walking distance. It would have helped me better prepare for weekly shopping and saved a lot of time. A small convenience store in or near the building would make a big difference.

Please tell us about the good and bad aspects of living in your local area:

The flat is in a new building,so all the furniture quality and facilities are high quality and well kept. The cleaning of the common areas is also good. facilities include gym, reception,parcel room and common lounge that can be used as co-working space. All these are of excellent quality and maintenance. Another positive note is also the management company that often organises events and opportunities to meet up with the other tenants etc. a great experience,worth the price. The only negative side is that there is nothing in walking distance as a supermarket or cafés but Westfield white city is at 12 min by bus.

How has the building management responded to any problems or issues you have raised:

Reply was quick and supportive, someone from the management company was always available to assist m

Please share one thing (or more) which you wish you had known before you moved in:

The common lounge was great and quiet,same with the gym,but unfortunately there is not a supermarket built or to be built as it was promised. The flat was very insulated but unfortunately due to the balcony location on top of a busy street and in the corner it gets easily full of dust (less than 1 day)

Please tell us about the good and bad aspects of living in your local area:

No local amenities. Willesden Junction station 15 minutes walk and unsafe, overrun by rodents and the bus service to White City infrequent. No shops only graveyard in the area! Bus service infrequent.

How has the building management responded to any problems or issues you have raised:

Not well, management is inexperienced and poor in their response. Experienced staff needed badly!

Please share one thing (or more) which you wish you had known before you moved in:

Noise from road, recycling lorries and trains. The temperature is unbearable in the summer, 28-30 degrees in the flat, no air conditioning makes it unbearable to sleep and if you open the windows the noise keeps you awake! Weed been smoked without any management intervention.

Please tell us about the good and bad aspects of living in your local area:

In terms of local amenities, there's admittedly not a huge amount right on the doorstep. I understand the building is in an industrial area that's slowly being regenerated. While transport links are decent, not having a go-to Tesco or any other convenience shop within a five-minute walk can be a bit frustrating. On the upside, I absolutely adore our close proximity to Wormwood Scrubs Park. We love taking our dog there every chance we get. The neighbourhood also feels incredibly safe, which really puts my mind at ease – especially at night.

How has the building management responded to any problems or issues you have raised:

We never had any significant issues thus far; however, they have been quite helpful with any query we've had over the past year.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I knew of beforehand is the close proximity to the tracks, which can be quite annoying at times due to the sound pollution. On the other hand, I also did not know that we'd be so close to such a big park! Which is a big plus for dog owners.

Please tell us about the good and bad aspects of living in your local area:

Very good! Shops and restaurants very accessible. Very close to train station and Westfield Shopping Centre.

How has the building management responded to any problems or issues you have raised:

No issues so far but any help needed staff are very helpful.

Please share one thing (or more) which you wish you had known before you moved in:

Perhaps just how to use all facilities in the room prior to the move.