A guide to living in Borough of Hammersmith and Fulham

Please tell us about the good and bad aspects of living in your local area:

The location is often described as well connected, but in reality it is far less convenient than expected. While there are transport links in the wider area, access to them is not straightforward and daily commuting takes more effort than the marketing suggests. Walking routes to stations are not particularly pleasant or direct, which reduces the practicality of the location. The constant noise from nearby trains further affects the living experience. Combined with the surrounding industrial environment of Scrubs Lane, the area feels more like a transport corridor than a comfortable residential neighbourhood, limiting its overall appeal for long term living.

How has the building management responded to any problems or issues you have raised:

Reception and building management were, in my experience, one of the weakest parts of living here. Interactions at reception were often unhelpful and at times outright rude. Rather than feeling supported as a resident, it frequently felt like raising issues was inconvenient for staff. Maintenance response was inconsistent. Some problems were acknowledged, but resolution was slow or incomplete. Larger issues like lifts, utilities, and climate control did not feel prioritised with the urgency you would expect from a modern development.

Please share one thing (or more) which you wish you had known before you moved in:

The biggest issue overall is the gap between what was promised and what was delivered. The marketing suggests high end, comfortable urban living, but the reality is a building with recurring operational issues, poor communication, and disappointing upkeep. The combination of overheating flats, unreliable facilities, noise, and inconsistent management makes it difficult to recommend the development, particularly at the price point typically charged. For what it claims to be, it falls significantly short of expectations.

Please tell us about the good and bad aspects of living in your local area:

I have had a good experience management have been very good and helpful it coud do with extra shops and cafe

How has the building management responded to any problems or issues you have raised:

Peter was very helpful with several questions and he has got good management skills

Please share one thing (or more) which you wish you had known before you moved in:

The only thing is not to have subletting copy s

Please tell us about the good and bad aspects of living in your local area:

The local area has very limited shops — only a small corner shop nearby, otherwise a 15+ min walk to small supermarkets. There is one bus stop in front of the building, but buses are often crowded and sometimes skip the stop during peak hours. Roadworks over the past two years have affected bus and walking routes, with overground stations a 15–20 min walk and the underground about 30 min. The overground often experiences delays. Parking is difficult, though there is a car park across the street. Traffic noise is low, but the train track right across the building causes vibrations and noise despite good insulation. On the positive side, there’s a nice park 10 min away and Westfield is about a 30 min walk.

How has the building management responded to any problems or issues you have raised:

Management at ILA (iLiveAround) has mostly ignored emails and requests, rarely providing updates or support when problems arise

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how unresponsive the building management (ILA/iLiveAround) can be. Emails and requests are often ignored, and during past issues like power outages or heating problems, residents had to manage much of the inconvenience themselves. Also, the area has limited shops nearby, and transport can be crowded or delayed. It’s worth knowing that while the flats and insulation are good, day-to-day support and communication from management can be very frustrating.

Please tell us about the good and bad aspects of living in your local area:

Dear All, I hate to leave bad reviews but honestly where do I start here. We rented out a 2 bed flat from February 2025. When we were shown the flat the salesman did not tell us about there being 2 rail ways and one of then that was right underneath the flat. The worst thing about it was that it was not normal trains it would be industrials trains passing through the night. They were so loud you could not ever open any windows and it would shake the building. When we told the management about this it was simly disregarded. Next from April onwards there began to be hot water issues whereby for days there was no hot water. We were told this would be fixed as they were waiting on a part in April. I do not think that part will ever come. These hot water issues lasted until November (the month where we officialy terminated our contract). And I believe it is still happening as of now. To make matters worse electrical outages also began. We would be sitting in darkness for hours and we would not be able to leave the flat as we were om 13th floor and no lifts. It was so bad that we came back one night from abroad. Lifts were not working we had to carry the bags upstairs 26 flight of stairs. At that time.my wife was also pregnant. Management didnt care less. Security even worse. In the summer we asked if we could kindly break out of contract due to flat being inhabitual but they said no and only offered for us to get someone else to stay so that then we could leave. I was left disgusted as i would never put someone else through what we have been. Then it became so bad that we left regardless in november. Up until today no compensation was ever offered and the say that tpo are dealing with it. We have also now written to the tpo to make sure we get the compensation we deserve. I will keep everyone updated as no one should ever go through this. They extort your money with very high prices and cannot even basic neccessities. Would never recommend staying here. No accountability all you get is disregard. No professionalism at all.

How has the building management responded to any problems or issues you have raised:

Never! Everytime we emailed we got a dismissive response.

Please share one thing (or more) which you wish you had known before you moved in:

I wish i never moved in. Thats all i can say. Please make sure you dont stay here.

Please tell us about the good and bad aspects of living in your local area:

We’ve had no electricity on and off for months, seems like a cowboy job. No hot water/electricity for 4 days straight in December, no compensation offered. We don’t plan on staying, I would not recommend.

How has the building management responded to any problems or issues you have raised:

They barely reply! When they do there is no clear manager to direct replies to.

Please share one thing (or more) which you wish you had known before you moved in:

Wish I had known that the amount of rent is not worth it- the issues have been handled so badly I don’t trust they won’t happen again.