A guide to living in Borough of Hammersmith and Fulham

Please tell us about the good and bad aspects of living in your local area:

Dear All, I hate to leave bad reviews but honestly where do I start here. We rented out a 2 bed flat from February 2025. When we were shown the flat the salesman did not tell us about there being 2 rail ways and one of then that was right underneath the flat. The worst thing about it was that it was not normal trains it would be industrials trains passing through the night. They were so loud you could not ever open any windows and it would shake the building. When we told the management about this it was simly disregarded. Next from April onwards there began to be hot water issues whereby for days there was no hot water. We were told this would be fixed as they were waiting on a part in April. I do not think that part will ever come. These hot water issues lasted until November (the month where we officialy terminated our contract). And I believe it is still happening as of now. To make matters worse electrical outages also began. We would be sitting in darkness for hours and we would not be able to leave the flat as we were om 13th floor and no lifts. It was so bad that we came back one night from abroad. Lifts were not working we had to carry the bags upstairs 26 flight of stairs. At that time.my wife was also pregnant. Management didnt care less. Security even worse. In the summer we asked if we could kindly break out of contract due to flat being inhabitual but they said no and only offered for us to get someone else to stay so that then we could leave. I was left disgusted as i would never put someone else through what we have been. Then it became so bad that we left regardless in november. Up until today no compensation was ever offered and the say that tpo are dealing with it. We have also now written to the tpo to make sure we get the compensation we deserve. I will keep everyone updated as no one should ever go through this. They extort your money with very high prices and cannot even basic neccessities. Would never recommend staying here. No accountability all you get is disregard. No professionalism at all.

How has the building management responded to any problems or issues you have raised:

Never! Everytime we emailed we got a dismissive response.

Please share one thing (or more) which you wish you had known before you moved in:

I wish i never moved in. Thats all i can say. Please make sure you dont stay here.

Please tell us about the good and bad aspects of living in your local area:

We’ve had no electricity on and off for months, seems like a cowboy job. No hot water/electricity for 4 days straight in December, no compensation offered. We don’t plan on staying, I would not recommend.

How has the building management responded to any problems or issues you have raised:

They barely reply! When they do there is no clear manager to direct replies to.

Please share one thing (or more) which you wish you had known before you moved in:

Wish I had known that the amount of rent is not worth it- the issues have been handled so badly I don’t trust they won’t happen again.

Please tell us about the good and bad aspects of living in your local area:

This place is a hell hole! We’ve been having power outages since October and Management kept neglecting the issue to the point where now the entire building has been out of power for 4 days and we had to flee like immigrants and find somewhere else to stay. They said they will reimburse for hotels but situation is getting ridiculous and we still haven’t received a penny back. Apparently some people haven’t even received compensation from another time when things weren’t working and were told to stay in hotels with reimbursement. Management has been absolutely horrible hiding and avoiding us like we are the plague! There is no way to explain what the residents of Edmund Point have been going through these last days. There was even a risk for fire on Thursday with reported sparks and smoke! The lack of transparency coming from the management honestly makes me fear for all of our safety! Stay away from this place and this company

How has the building management responded to any problems or issues you have raised:

Management has been the biggest nightmare ever! An absolute emergency over the weekend where all security system and power was down and they didn’t have a single senior person or even someone who works with the company on site. Just security that has no idea how to answer our questions or even get us in touch with anyone that works at ILA.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew how bad management is even though there were some red flags at the beginning which we sadly ignored. When ILA bought the building from AWOL which was the company I first agreed to buy the apartment from, there was no email sent to us whatsoever letting us now that the building was bought by another company with different policies

Please tell us about the good and bad aspects of living in your local area:

too much noise from train and the other side from the road and the scrabyard. always roadwork around the area. there is no local shop in the area.

How has the building management responded to any problems or issues you have raised:

.The poor management and careless people. they dont care about the problems going on within the building such as electricity issues which is been going on past 2 months . poor communication and irresponsibilities made most of resident vey frustrated.

Please share one thing (or more) which you wish you had known before you moved in:

about the management and the people are working at the reception , local shop,

Please tell us about the good and bad aspects of living in your local area:

The train station is quite far walk closest one being Wilsden junction - The building is located amongst an industrial site and for lone woman this can be dangerous in the night time. There is parking which is a bonus and bin collections are often good too. There is anti-social behaviour within the area hence why this is not ideal for lone women. Can Also be abit noisy with traffic and construction nearby.

How has the building management responded to any problems or issues you have raised:

They have not. **name removed** has been here from the beginning is lovely but does not critical thinking or solution based. **name removed** is somewhat friendly but will sigh behind your back. Leasing Manger is also very lovely and friendly, the best person to ask for any help but in a catch 22 as this extends are job role.

Please share one thing (or more) which you wish you had known before you moved in:

Building property management not helpful and often sighs when approached with an issue. I wish the trainstation was closer and better transportation links.