Mitre Yard, NW10

Please tell us about the good and bad aspects of living in your local area:

Tranquility and calm are too good aspects about living in this area. Another good aspect of living in the area is the accessibility to public transport. We have a bus stop right outside the building and easy access to White City station or Walton Junction. On a lesser good side we do hear the train when the windows are open and we do get a lot of dust from living near a railway.

How has the building management responded to any problems or issues you have raised:

Very good at times, not so good at other times. We did experience a miscommunication situation Last Winter doing the power cuts

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about how loud the train would be with the windows open.

Please tell us about the good and bad aspects of living in your local area:

The area is honestly one of the biggest downsides of living here. There are basically no proper supermarkets nearby, barely any good restaurants or cafés, and not really any nice places around where you can just go for a walk, eat, shop or actually do something. You end up having to travel somewhere else for almost everything. Transport is also way less convenient than it looks on a map. Getting to the nearest stations takes ages, especially when you’re doing it regularly, and relying on the buses is frustrating because they can be late or inconsistent. For somewhere in London, it somehow manages to feel weirdly disconnected from everything. After living here, I definitely wouldn’t choose this area again, especially considering how much you’re already paying in rent.

How has the building management responded to any problems or issues you have raised:

Honestly, terribly. Issues are either ignored, take forever to resolve, or you have to keep chasing management yourself. Communication is dismissive and it constantly feels like tenants are the inconvenience. When I raised a serious issue, instead of feeling listened to or supported, I was met with changing explanations and an attitude that made the whole situation even worse. It genuinely feels like I work for the management and concierge rather than them providing a service to the people paying to live here.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that the nice apartments don’t reflect the actual experience of living here. Once you move in, you realise how often things go wrong, how long basic problems can take to be fixed, how messy the parcel situation can be, and how inconvenient the location actually is. Most importantly, I wish I knew what dealing with management would be like. I definitely would not have moved here if I knew beforehand, and I’d seriously recommend speaking to current residents rather than judging the building from a viewing.

Please tell us about the good and bad aspects of living in your local area:

The location is often described as well connected, but in reality it is far less convenient than expected. While there are transport links in the wider area, access to them is not straightforward and daily commuting takes more effort than the marketing suggests. Walking routes to stations are not particularly pleasant or direct, which reduces the practicality of the location. The constant noise from nearby trains further affects the living experience. Combined with the surrounding industrial environment of Scrubs Lane, the area feels more like a transport corridor than a comfortable residential neighbourhood, limiting its overall appeal for long term living.

How has the building management responded to any problems or issues you have raised:

Reception and building management were, in my experience, one of the weakest parts of living here. Interactions at reception were often unhelpful and at times outright rude. Rather than feeling supported as a resident, it frequently felt like raising issues was inconvenient for staff. Maintenance response was inconsistent. Some problems were acknowledged, but resolution was slow or incomplete. Larger issues like lifts, utilities, and climate control did not feel prioritised with the urgency you would expect from a modern development.

Please share one thing (or more) which you wish you had known before you moved in:

The biggest issue overall is the gap between what was promised and what was delivered. The marketing suggests high end, comfortable urban living, but the reality is a building with recurring operational issues, poor communication, and disappointing upkeep. The combination of overheating flats, unreliable facilities, noise, and inconsistent management makes it difficult to recommend the development, particularly at the price point typically charged. For what it claims to be, it falls significantly short of expectations.

Please tell us about the good and bad aspects of living in your local area:

I have had a good experience management have been very good and helpful it coud do with extra shops and cafe

How has the building management responded to any problems or issues you have raised:

Peter was very helpful with several questions and he has got good management skills

Please share one thing (or more) which you wish you had known before you moved in:

The only thing is not to have subletting copy s

Please tell us about the good and bad aspects of living in your local area:

The local area has very limited shops — only a small corner shop nearby, otherwise a 15+ min walk to small supermarkets. There is one bus stop in front of the building, but buses are often crowded and sometimes skip the stop during peak hours. Roadworks over the past two years have affected bus and walking routes, with overground stations a 15–20 min walk and the underground about 30 min. The overground often experiences delays. Parking is difficult, though there is a car park across the street. Traffic noise is low, but the train track right across the building causes vibrations and noise despite good insulation. On the positive side, there’s a nice park 10 min away and Westfield is about a 30 min walk.

How has the building management responded to any problems or issues you have raised:

Management at ILA (iLiveAround) has mostly ignored emails and requests, rarely providing updates or support when problems arise

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how unresponsive the building management (ILA/iLiveAround) can be. Emails and requests are often ignored, and during past issues like power outages or heating problems, residents had to manage much of the inconvenience themselves. Also, the area has limited shops nearby, and transport can be crowded or delayed. It’s worth knowing that while the flats and insulation are good, day-to-day support and communication from management can be very frustrating.