A guide to living in North West London

I moved into my apartment in December. The whole experience has been very smooth from my very first phone call when I made enquiries to book a viewing. The lettings manager Shadey Elkiey and his team have all been very accommodating,professional and easy to communicate with. Any queries/ requests I had were dealt with quickly which which has made settling in ‘stress free ‘ The property was well presented and clean on moving day and I am very happy with my experience so far. I would have no hesitation in recommending any one become a resident and have been singing its praises to family and friends ! The concierge team are very helpful and willing to help with anything especially Eric and Fiaz. Kind regards, Mark Simpson.

The apartment has a modern design, which is really appealing. It's also very safe, as it's difficult for anyone to enter the apartments easily. The room is spacious, offering plenty of room to move around. One minor inconvenience is that noise can be heard through the patio door at night, so it might not be ideal for people who have trouble falling asleep. However, it’s definitely manageable, and this only happens if your room faces the street. Another great feature is the cleanliness of the apartment. Even though the kitchenette is small, it’s still perfect for preparing dinner at night. Lastly, I was pleasantly surprised when Dorian showed me the laundry room downstairs that residents can use, so you don’t have to go to a laundromat outside the apartment.

I recently became aware of this review page after learning that a select group of residents were invited to submit reviews in exchange for entry into a voucher competition. While I was not asked to participate, I feel it is important to share my experience for anyone considering moving into Maple, as my time here has been disappointing and below what I would expect from a premium new build. I moved into Maple in June 2025, and since then I have experienced numerous issues. Below are just some examples: Mould: A large patch of black, furry mould appeared on my wall due to a leak from the neighbouring flat. This issue took a considerable amount of time to resolve and required an industrial dehumidifier to be running in my flat for over a week. Flat front door: A cheaper, incorrect paint was used on the flat front doors, causing the door to stick to the frame and making it extremely difficult to open. Management eventually admitted that the wrong paint had been used as a cost saving measure. They attempted to repaint it, but the door failed to dry properly, forcing me to keep my front door open for three days. Only then was it agreed that the door needed to be replaced entirely. Sofa: My sofa fell apart within months due to incorrect installation. A contractor who attended showed me that screws had been left loose. When I requested a replacement, management falsely claimed that the damage was caused by "guests sleeping on the sofa", something I have never done. The contractor later changed his account to say the sofa had been fitted correctly and that I had caused the damage. This felt like an attempt to avoid responsibility rather than resolve the issue honestly. Leaks and damp: The balcony tiles above my flat were not fitted correctly, allowing rainwater to leak into my property. As a result, I now have damp patches on my ceiling edge and water entering my flat during rainfall. False information and sales conduct: The sales representative was rude to me on multiple occasions and provided false information in order to close the sale. Promises were made regarding the opening of facilities, which were later delayed by many months with no compensation offered. My advice to prospective tenants: get absolutely everything in writing. Utility providers: Residents are restricted to specific utility providers, and the rates offered are not competitive. Balcony door: The balcony door has not been fitted correctly and allows cold air to enter the flat. Despite multiple visits, this issue remains unresolved. Washing machine and Wi-Fi: The washing machine cannot be used at the same time as the Wi-Fi. This is a known issue affecting multiple flats. Communication and management: Communication with management is extremely poor and requires constant chasing. Issues take an unreasonably long time to resolve. Following an incident where we allowed contractors into the flat while I was out, I no longer feel comfortable allowing access unless I am present. On a positive note, the concierge is great and have always helped me. They have also put on a couple of events, I haven't been able to attend many due to my working hours but the one I went to was nice. Overall, Maple appears to prioritise appearance over quality and accountability. My experience has been stressful, time consuming, and wholly inconsistent with the expectations set for a premium development. I would strongly urge anyone considering moving here to do thorough research and proceed with caution.

I have lived in my new flat for over two weeks now and I honestly love it. It is so stunning and cosy and the decor is also so pretty. Everything has been thought out a lot and it shows. Also the furniture is comfy and also very sleek and stylish too!

Isolation is not very great, i can hear what happens in the corridor. Also, i would like to have a bedside table. Sometimes in the corridor the smell is not good. Would be good to ventilate it sometimes i think. Otherwise i don't have anything to add.