Alameda, Wembley Park, HA9

I have been a resident at the Alameda building for the past year and I would like to take a moment to share my appreciation for the excellent Resident Management Team. Their professionalism, warmth, and dedication have truly enhanced my living experience. I would also like to highlight that my experience with the previous team was not very positive but since the current team has taken over, there has been a significant improvement in overall service, responsiveness, and resident engagement. The difference is clearly noticeable and greatly appreciated. A special mention to Hakeem, who is a happy-go-lucky person, always approachable and incredibly friendly. He creates such a welcoming atmosphere and is always ready to help with a smile. Nabil has consistently been helpful and friendly. His willingness to assist and ensure things run smoothly does not go unnoticed. Elizabeth has a very pleasant personality and is always smiling, which brings positivity to every interaction. She is truly a joy to speak with. Noely, though a bit shy in a good way, is very competent and does her work diligently. Her reliability and quiet efficiency are greatly appreciated. Lastly, Aki for being very friendly, always listening attentively and constantly smiling. Their approachable nature makes residents feel heard and valued. I would also like to acknowledge Pooja, Assistant GM, for her supportive and organised approach. She ensures that operations run efficiently and is always helpful when needed. A special appreciation goes to Kassy, General Manager, for her strong leadership and dedication. Her professionalism and commitment to maintaining high standards are clearly reflected in the improved quality of service and overall resident experience at Alameda. Overall, the entire team contributes to creating a comfortable, supportive, and welcoming environment. Thank you all for your hard work and dedication—it truly makes Alameda feel like home.

I would like to express my sincere gratitude to Hakim from the security team for his exceptional help during my move. He went above and beyond by helping me with my luggage and carefully transporting my heavy flower pot and my Veena all the way to my apartment. The trolley was quite heavy, but he managed everything with such kindness and professionalism. It is so reassuring to move into a building where the staff is so helpful and welcoming. Thank you, Hakim, for making my move much easier

I previously wrote a review for Alameda which I am following up on. Please ignore all that was said and avoid moving into Alameda at all costs as long as Allsop are managing. We have been here since the previous management (Quintain) who were attentive, responsive and properly run. This management is the opposite and they have made our last year hell. We have had a broken balcony since 3 months into us moving in which has still not been fixed a year and a half later - the team will continue to lie to you that ‘maintenance are coming in Monday’, please don’t believe anything they say. This has been a serious structural safety issue and has been ignored for a year and a half! We have had to report it to the council. We have had a pest problem with mice / rats coming in from the pub downstairs into our flat on the second floor through the balcony, which we have raised and again been ignored. We have not been able to open our living room balcony door / window for 2 months now to avoid any rodents, management told us verbally they will get pest control which again never happened. This flat is unliveable and they do not care. We have had police show up to our door asking about a domestic issue in the flat opposite us, which this management turned into a short-let Airbnb without telling the residents that there will now be Airbnb's in the building - this was not in our contract, and wrongly hidden from us. You now have a whole host of random people coming in and out of the building and police showing up about violence. This is crazy. I can provide a list of issues, this management have put us through so much mental stress that we have begged them to release us from our contract. Please do not move into this building. Also to note they ask residents to write reviews in exchange for ‘Amazon vouchers’ so take any positives with a pinch of salt, no voucher was ever received. They have so many complaints that they don’t even speak to residents anymore, you will only ever see agency staff who have ‘only been here 2 days’ at the reception, and if you ask them to call management from the office they will lie and tell you they are not there. We have asked severally to sit down with someone in charge and have been ignored. Rest assured if you’re lucky to run into management they will give you false promises of ‘someone will reply, someone will take a look’, please do not believe them, and note they will only ever say this verbally but don’t reply to emails to avoid any written accountability. Avoid Alameda at all costs please! - 231

I want to take a moment to commend Shaun for his exceptional service and dedication. We had a problem that had been outstanding for over a month, and despite several attempts, no one was able to help us resolve it. However, when Shaun took over, he immediately took charge of the situation, demonstrated great problem-solving skills, and resolved the issue in no time. Shaun's professionalism, promptness, and ability to handle the issue efficiently were truly impressive. His proactive approach and commitment to getting things done were exactly what we needed. Really appreciate for Shaun helping.

The facilities are great at Alameda, and the design of the flat is excellent. The building management team are great (shoutout to Julian from maintenance) and the property management. Raideh has been fantastic at communicating and helping me move in.