Manager response

Thank you for your detailed and thoughtful feedback. We’re really pleased to hear that you’ve enjoyed living in the development and that the design, layout, and overall standard of the apartments have met your expectations. It’s especially great to know that the communal areas and general upkeep have contributed to a comfortable living experience. We truly appreciate your kind words about Josh - we’ll be sure to pass this on to him. Providing responsive, approachable, and professional support is something we aim for, so it’s encouraging to hear that this has made a positive difference during your tenancy. Thank you as well for highlighting areas where we can improve. We understand that maintenance timing and parking availability can occasionally be frustrating, and we are continually looking at ways to improve these aspects for residents. It’s also helpful to hear your comments about the local area - we agree that the amenities and transport links are a real benefit, even if peak times and parking can sometimes be challenging. We appreciate your honest note about rent clarity. Clear communication is very important to us, and we’ll take this on board to ensure future residents have a better understanding from the outset. Thank you again for your recommendation and for taking the time to share your experience.

Manager response

Hi Roisin, thanks so much for taking the time to share such a detailed review! We’re really glad to hear you’ve had such a positive experience and that the team - especially Ruby - has made you feel so welcome 😊 It’s great to know you’re enjoying the spacious flats, the sense of community, and the convenient location near the Northern Quarter and transport links. We’re also pleased that the building’s sound insulation and 24/7 desk support have added to your comfort and peace of mind. We really appreciate your recommendation and are delighted you chose to renew your tenancy—thank you for being part of the community!

Manager response

Hi Benz, thank you for such a detailed and positive review! We’re really pleased to hear that you’re enjoying both the building and its facilities, and that the location has been so convenient for you. It’s great to know the gym, and communal spaces have been helpful for both relaxing and working from home. We especially appreciate your kind words about the team - Holly will be delighted to hear your feedback, and we’re glad the whole team has made a strong impression. It’s also fantastic to hear that communication and responsiveness have met your expectations. Thank you again for your recommendation, we’re so glad to have you as part of the community!

Manager response

Hi Benz, thanks so much for your great feedback! We’re really glad you and your brother are enjoying the facilities, location, and feeling at home here. It’s also great to hear the team and social events have made a positive impact. We appreciate your input - especially on the gym - and we’re always here if you need anything. Thanks again for the recommendation!

Manager response

Thank you for your detailed feedback, Tom! It’s great to hear that you’ve had such a positive experience over the past few years. We’re especially pleased that the team, including Ruby, Ted, and Holly, have been consistently helpful and welcoming at the front desk. It’s also reassuring to know that our security staff have made a strong impression by going the extra mile when needed. We appreciate your understanding regarding the initial delay with the gym and are glad the alternative gym membership helped during that time. It’s fantastic to hear that you’ve otherwise had a smooth experience with no major issues and that you value both the amenities and service provided. Thank you again for your review!