Tillermans at Greenford Quay, UB6

Manager response

Good Afternoon L-Karen, I hope all is well. Thank you for leaving such a positive feedback. At Greenford Quay, we pride ourselves in providing great customer services to our residents. Please do let us know if there are any areas of improvement. All feedbacks are welcomed. Have a great weekend.

Manager response

Hello Renel Thank you for taking the time to provide valuable feedback . We are delighted to hear that you appreciate the good quality and spacious living spaces. Your comments regarding the concierge team are noted, and we will take steps to ensure a consistent and high level of service from all team members. Regarding the issue of unpleasant smells from the Tillermans Court building, we are investigating the matter and working towards finding a solution to improve the overall environment in the area. We appreciate your feedback on the parcel retrieval process, and we are actively working on improving it . We are thrilled that our building management team has been helpful and responsive to your concerns. Thank you again. Greenford Quay Team

Manager response

Dear Wong Thank you so much for taking the time to share your feedback on your living experience in our community. We are thrilled to hear that you are enjoying the facilities and amenities we offer, and we appreciate your thoughtful comments. We're delighted that you find our facilities to be very good, and we take pride in maintaining clean common areas, lobby, and corridors to ensure a pleasant living environment. We're pleased that our gym, co-working space, and coffee machine have added value to your living experience. The safety and security of our residents, as well as being pet-friendly, are top priorities for us. Your suggestion about providing dog waste bags regularly is noted, and we will certainly be looking into enhancing this aspect of our pet-friendly policy. While we understand your concern about the vacant shops, we are actively working to attract diverse businesses to the area to enhance the convenience for our residents We appreciate your understanding regarding the number of dining chairs provided. We aim to ensure that our residents have everything they need for a comfortable living experience, and we're glad you found the provided chairs to be sufficient. Thank you for acknowledging the prompt and timely response from our building management and maintenance team and recent town hall meeting with our Property Manager Thomas. We're delighted to hear that you appreciated the event and felt Thomas's sincerity and commitment to building a trusting relationship with the community and tenants. Thomas is indeed dedicated to creating a positive living experience for all residents, and your recognition of his sincerity is greatly valued. We believe that open communication and community engagement are vital components of a thriving living environment, and we are pleased to know that you feel the same way Thank you for taking the time to share your thoughts.

Manager response

Dear Andre, Thank you for the feedback. The building corridors are very regularly cleaned by the housekeeping team. Please contact reception right away if there is any unpleasant smell so we can investigate further. We will inform the team regarding this to find a way to improve the smells in the hallways. Whilst we check the operational use of the gym machines, we are sometimes not notified when equipment's are not functional right away for us to set an appointment with the machine technicians. I will feedback your comments alongside with the general repainting to the facilities team to increase the checks and avoid the extended times for repairs. In regards to the shops, we are trying to get more retail shops onsite as we know it will greatly improve the community atmosphere in Grenan Square. Once we have more details we will inform residents. There is a Westway retail park within 10mins walking distance for more options. Kind Regards