A Guide to Living in Fulham

Please review your development:

Let me start by saying that we paid 6 months worth of rent in advance. On the day we moved in, most things in the apartment we moved into were broken. The bed, sofa bed, taps, kitchen tiles, cupboard doors, sliders, curtains, microwave, etc. the walls were filthy (we painted them ourselves) and we had to stay in a hotel for the first night we moved because the apartment hadn’t even been cleaned (it was FILTHY. Absolutely FILTHY) and they sent cleaners over which left the bed and sofa bed soaking wet and smelling of strong chemicals. The property management said they would reimburse the cost of the hotel (they still have not, 4 months in). We had viewed the apartment before the day of moving in and had pointed out all of these issues beforehand. We were told that this was all fixed before our moving date. It was not. After that, the only thing that they changed (after MONTHS of chasing them) was the bed and mattress. Everything else is left broken and we have to live like this. They will not answer any of our calls/texts/emails. What a horrible and unprofessional team.

Please share one thing (or more) which you wish you had known before you moved in:

That the property management is nonexistent and AWFUL. They couldn’t care less about the issues you have from the DAY of moving in.

What is the best feature of your home:

The location. It’s peaceful, clean, and it’s very easy to get around with the bus stop and overground right there.

Please review your development:

No car access to the territory is very cool, the air from the river is very fresh. The store is very close, the design of corridores is nice. The bin collections are very convenient. The concierge is very welcome and helpful. The street is very peaceful, the view is amazing, there is little traffic noice from the bridge nearby, but that is the only bad aspect of the property.

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t know about the water quality, it is doesnt mean the water is bad, no, it is just special and there is nothing you can do with it (the white spots everywhere) due to lime.

How has the building management responded to any problems or issues you have raised:

Very quickly, very convenient, they explained me everything and were very polite

Please review your development:

Design is very modern, the ventilation of en-suite bathrooms in bedrooms is poor, no ventilation in the bathroom. Management is poor. In addition to electricity and water, you are forced to pay for underfloor heating (which does not work) to Switch2Be. There’s some kind of monopoly agreement between Switch2Be and management of the building – you cannot change the provider – they just double the price every year. The standing charges for this alone are more than £150. An easy way for them to trap residents and earn money on this. I was advised not to pursue legal charges against this fact as hopeless. Any problem you have as a tenant – they first send you to the letting agency, then to concierge, after 10 calls they finally do something. There are foxes and lots of spiders in the area. There were cases of parcels theft. If you want to be in RBKC/Fulham areas it’s a nice development but if not tied to the area I’d advise against it. They close pool all the time. The value for money is awful – the letting agents push prices 25% up every year and get away with it. Underfloor heating does not work properly.

Please share one thing (or more) which you wish you had known before you moved in:

Be prepared to pay a few grand for the heating per month and it will not work

No customer service whatsoever

No parking

No shops in the area

How has the building management responded to any problems or issues you have raised:

They sent me to the letting agent, the letting agent sent me to concierge and the concierge refuses to do anything as they need to get I instructions from the agent. Absolute disgrace.

Please review your development:

The property as a whole is beautiful and front desk staff so pleasant and helpful. My flat has all the mod cons, feels secure and safe. Like I said though the groups of unsupervised children making so much noise screaming is too much and nothing is done about it.

Please share one thing (or more) which you wish you had known before you moved in:

Noisy children which makes it hard to work and concentrate.

If there is one thing you would change about your flat or property what would it be:

Better noise insulation or better management of the unsupervised children.