HomeViews collects verified resident reviews for new build homes across the UK. The rankings below are calculated based on the overall star ratings for each development. However, the HomeViews Transparency Rating also affects a development’s ranking, as this indicates how recent its reviews are and how many it has received. Explore the best new homes developments in this region below, then click on the developments to see detailed reviews and ratings for Design, Management, Location, Value and Facilities for each.
Love the design, disappointed with the poor finish and customer service communication, lack of empathy and service
There is a small range of shops locally which we like as we live in a village. The range of restaurants is very minimal, and not many available on deliveroo or uber eats. Parking is quite tight but hopefully this will improve once the development is complete as we cannot park on the road as it is unfinished and constantly has construction vehicles up and down it. This is the only noise we can hear from our house.
Please review your development:
We are happy with the design and space we have in our new home. We are not satisfied with the after care service and the huge number of snags and errors. We have had lots of wasted days waiting in for contractors who have not shown up and no one has bothered to let us know. The communication is shocking and we have been told that Avant charge contractors for no shows so why do we not see any of this money in ways of compensation? We have been in the house over 6 months now and are still waiting for work to be completed, such as the cracked render that was like it before we moved in. We were told by the electrician who came to move a light switch that was placed behind the door that his priority is getting the first fixes done on the new houses, they are rushing these even more than ours. We have had about 15 internal doors ordered and each time they are damaged so then have to order more.
Please share one thing (or more) which you wish you had known before you moved in:
I wish I had known that our house wouldn’t be up to the same standard as the show homes and that we would be still waiting for dates for snags 6 months on.
How has the building management responded to any problems or issues you have raised:
It is clear that finishing as many houses as quickly as possible is the priority, not those who have moved into the rushed poorly finished ones. The are not empathetic about the wasted days and how infuriating it is when no one bothers to let you know they aren’t turning up due to another poor excuse. The site team also told me that what the sales team sell us and what they can achieve are two different things, which says it all!
2
Facilities
4
Design
4
Location
3
Value
1
Management
