Lincolnshire has a lot to offer prospective home buyers, from the beautiful coastline to the gorgeous countryside. The county is located in eastern England and borders Norfolk as well as Cambridgeshire. It also has a very rich history; with many notable people having been born or raised here, including Emily Bronte (author of Wuthering Heights), Roger de Clarendon (a 12th-century nobleman who served Henry II and his son Richard I) and Oliver Cromwell (best known for leading the Parliamentary forces during the English Civil War).
Disappointed
We found the finish on our property poor and struggled with getting things sorted resulting in us giving up and sorting ourselves. We appreciate that covid made things difficult but there was no provision for this or for changes in staffing due to leaving. This resulted in a lot of hassle for us trying to find details and re sharing details and trying to get things resolved that should have been done as standard before the property was released to us to be honest. Generally overall a very dissatisfying experience on the whole. But we do love our home design, layout and location.
Please review your development:
We love our development design and location. Just a shame the quality of horn built and customer service was not to a higher standard to match. Buying off plan is something we wouldn’t do again as the finish was to a low standard. We expected snags but it was evident due to weather issues and site issues our home had been rushed to finish for the financial benefit of the company and it showed. We ended up with wrong showers, additionally items we’d paid for being put in the wrong location and getting them to resolve their failings resulted in a lot of back and frowing for us despite it was admitted to be “an oversight” on the developers part. One tip for Lovell, if you mess up, own it, apologise and just fix it!
The most unforgivable thing of very many for us was our lounge carpets. They were terribly bumpy and we often felt sharp bits. We had a 5 month old and a 3 year old crawling and rolling around unaware of the dangers that lurked. We knew it would need lifting so called, they wanted the contractor out. We waited after phone calls and emails and we were waiting to our lounge furniture up. It was nearly Xmas!
We fave up waiting and did it ourselves and we’re horrified. The danger we had unknowingly put our kids in. We had broken Stanley knife blades, screws and generally rubbish and debris under our lounge carpet.
I’m no carpet fitter but common sense says “Who lays a carpet without sweeping!” We contacted Lovell. But rather than “that’s unacceptable, we will sort it now” it was a blame external contractors try and get them in, again for all the other carpets with lumps and bumps we were now worried about and no end of emails and telephone calls. Covid then hit and understandably everything stopped. And before we knew it, our time for sorting our plethora of issues was over and we’ve ended up sorting them ourselves. Which probably isn’t a bad thing.
Many issues were sorted that were easy to sort by Kevin the lovely guy who was a master of fixing botched jobs. But the bigger things like poor carpets and lumpy ruined underlay, we’re going to sort ourselves.
The list of issues is a joke, Lovell made everything a chore for us, and we wish we had got a fixer upper and managed ourselves as this turned into a pricey version of that anyway!
Please share one thing (or more) which you wish you had known before you moved in:
How poor the quality of finish and customer care would be.
How has the building management responded to any problems or issues you have raised:
Terribly but when we did get Kevin from customer care come and carry works, he did the very best he could in some awful rubbish situations. He was exceptional! A pleasure to have in our home, and due to the poor quality of our finish, he came a lot, which we never minded as he was a lovely, caring and hardworking chap.
2
Facilities
4
Design
5
Location
2
Value
2
Management
