A guide to living in Nottinghamshire

Manager response

Hello Jessie, Thank you for your wonderful review and taking the time to share your experience! We are delighted to hear how much you loved both the aesthetic yet still functional apartments here at British Waterways. Bernie and I truly appreciate your kind words and were so sad to find out you were leaving. You were a lovely part of our community and will be greatly missed. Thank you for recommending us, highlighting our amenity spaces and the local area. We appreciate your feedback and wish you every success for your future.

Manager response

Hello Cherry, Thank you for your thoughtful and honest review! We're so pleased to hear that what started as a reluctant move turned into an experience you genuinely enjoyed. It's great to know that our location, common areas, resident events, and pet-friendly environment all contributed to making you and your hamster feel at home. Thank you for sharing your feedback regarding the apartment layout, ceiling height, and storage space. We understand that everyone has different preferences, and comments like yours help us continue improving the resident experience. Our team are delighted to see your kind comments, providing the best support we can is incredibly important to us. I will be sure to pass on your praise to the cleaning team too who work hard to keep the building looking its best. Thank you again for recommending us and for being part of our community. We wish you all the very best for the future and hope your positive memories of living here stay with you long after you've moved on!

Manager response

Thank you for taking the time to share such a positive review. We’re delighted to hear how happy you are in your new home and that you’re enjoying both the property and the surrounding area. It’s wonderful to know that the design, open-plan living space, and garden are already making a difference to how you’re settling in — it sounds like you have some lovely plans ahead enjoying your home and outdoor space. We’re also really pleased to hear your kind feedback about Shivani. Providing a smooth and supportive handover experience is something we place great importance on, so it’s fantastic to know she made such a strong impression. We’ll be sure to pass your feedback on to her. It’s great that the location has met your expectations too, especially with the convenience of local links and Gedling Country Park right on your doorstep — having access to green space and a well-connected area can make a real difference to day-to-day living. Thank you again for your recommendation and for choosing to make your home with us. If there’s ever anything we can support you with, please don’t hesitate to get in touch.

Manager response

Thank you for taking the time to share your feedback. We are sorry to hear that your experience at The Barnum did not meet your expectations, and we appreciate the detail you’ve provided regarding your concerns. We take your comments seriously and would like to address the key points you raised. We apologise for the previous downtime of the main entrance door and one of the lifts. Reliable access and security are top priorities, which is why we ensure that the building is covered by an extensive CCTV system and onsite security, who carry out regular patrols. We are often at the mercy of specialist third party suppliers when it comes to repairs however, we are working to ensure any maintenance issues are addressed in a timely manner and regular communications are provided to residents. Alternative lifts are available in the building so if we ever were to experience an outage again, there would still be access to at least one if not two other lifts. The behaviour you described regarding engineers entering without permission and leaving a mess is completely unacceptable. I do believe that the unauthorised entry was down to a lack of communication. We are investigating this with our maintenance team to ensure strict adherence to our entry and cleanliness policies. Regarding utility costs, we understand your concerns regarding heating efficiency and electricity bills. Residents are welcome to change their energy providers during their tenancy if they so wish as we appreciate that the rising cost in living is an issue that affects us all. As for waste management, we are working with the local Council to ensure there is consistency with collections and having recently joined forces with a new cleaning provider, are confident that there will be an improvement in services in this area. Thank you for your positive feedback regarding the onsite Team. They are a valued part of The Barnum and key to the building running smoothly. I will ensure your feedback is passed on as I’m sure they will appreciate your kind words. If you wish to discuss anything further, I am happy for you to contact me directly. Kindest Regards Melissa Hemming-Bosworth

Manager response

Hi Hussain, Thank you for taking the time to write such a kind and informative review about life at British Waterways. We are delighted to hear that you have settled into the local area nicely and making the most of the facilities British Waterways has to offer! Bernadette and I are very appreciative of your kind words, it is reassuring to know our hard work does not go unnoticed. We will continue to do everything we can to make living at British Waterways the very best experience.