British Waterways, NG1

Manager response

Hi Em, Thank you for your lovely review! We really appreciate your feedback on living here at British Waterways, we do have manuals available upon request but we apologise for not communicating that with you upon moving in! Regarding the streetlights, please do let us know if they are ever not turning on so we can relay that onto to estate managers as Bernie and I are usually gone before they would be switching on we are often unaware until brought to our attention. We are happy to hear you are enjoying the events, if you have any suggestions on what you would like to see in the future please do let me know so I can try and make it happen! I hope to see you at the next one!

Manager response

Hello Mohammed, Thank you so much for your kind words about your time at British Waterways. Your experience as part of our community is very important to us, and we're glad that you have such good memories. Wishing you all the best in your next chapter! The British Waterways Team. Bernie & Will!

Manager response

Hello Kazi, Thank you for your lovely review! We are happy to hear you are enjoying the Nottingham city life, if you have any fun and cool spots around the city we would love for you to share them with us when you are passing! We have a couple recommendations ourselves :) Thanks Will

Manager response

Hello, Thank you for taking the time to leave us a review. Resident feedback is so important to us, and we want to make sure we understand the reasons behind your rating and work together to resolve them. Are you able to please reach out to us on hello@britishwaterways-notts.co.uk to arrange a face-to-face meeting with our CommunityManager and discuss these further. Thanks, The British WaterwaysTeam

Manager response

Dear James, Thank you for taking the time to share your concerns. We are very sorry for the ongoing disruption you have experienced and understand how distressing this has been for you. The site team and our contractors have attended your apartment; however, on those visits the reported noise could not be identified. As the issue appears to be intermittent, the team has reached out to arrange out-of-hours contractor access so we can attend at a time when the noise is occurring. This will give us the best opportunity to understand the cause and take appropriate steps to resolve it. We also attempted to arrange access via our in-house maintenance team to inspect the fridge humming, but access was declined at the time. If you would like us to reattend for this, please contact the reception team and they will be happy to arrange a visit at a convenient time. We would also like to confirm that the local authority and council are welcome to contact us at any time as part of their investigation. While we have not yet been approached, we are fully committed to working collaboratively with them to help resolve any concerns. With regard to parking, we would like to clarify that resident parking is not available on the estate. Any parking is undertaken at residents’ own risk, and this is reinforced through clear on-site signage. Thank you for your feedback regarding the cleanliness of the area outside the British Waterways boundary. We are currently working with the local estate management team to help address this matter. Please be assured that we are here to support you and remain committed to working with you towards a resolution. In addition, our Head of Operations has emailed you separately to request a conversation to talk through the options available to support your experience and the longer-term enjoyment of your home. Kind regards, Bernadette Baker Community Manager British Waterfways