British Waterways, NG1

The property itself is splendid. Only omission at present is parking. Cannot ask for a better location in terms of communication and all other aspects of a city life. Situated on the Nottingham canal which provides excellent views. The common space in the building is great for work/study or just chilling.

The facilities are really good and the design is perfect - super modern and on trend with a slight quirkiness. The property management is good, however not all members of staff are 100% helpful. Some guidance on how to set up bills and how to manage appliances could be better.

The flat is extremely noisy; you can hear loud footsteps from the apartment above, a thuddering sound from the old water pipes and I have to turn my fridge freezer off every night to stop it from humming. I haven't been able to sleep until 2-3am every night for weeks and it has seriously impacted my physical and mental health and my studies at University. After trying to push through the sleep deprivation, I raised this issue with property management, who, after two 10-minute visits from a plumber, told me that there was nothing more they could do. They then blamed me, saying that it was my fault for not raising the issue sooner. I told them that I wanted to move out immediately, however they rejected the request and sent me some legal-speak saying that was illegal to sub-let the property (which I obviously had no intent on doing). That was the final nail in the coffin; it was like speaking to a lawyer, rather than a human being. The manager of the building made zero effort to resolve the situation, and so I have contacted Nottingham City Council and other housing authorities, who have been much more forthcoming. They are investigating the issue, and the information they have given me is optimistic. But, it shouldn’t have come to this. Why should I as a tenant have to reach out to Nottingham City Council for support? This just shows the neglect and negligent attitude of the property manager and landlord (Native Communities and Lloyds Bank). Both of these companies are, in my opinion, highly bureaucratic, inflexible, and oppressive to the everyday resident. (I would strongly recommend NOT living here under their authoritative rule). To make matters worse, whilst this has been going on, Native Communities have been continuing with their marketing stunts. They engage in a wide range of marketing stunts, such as offering free dog treats, games nights, pumpkin carving competitions etc. I find all of this nauseating and tasteless. They have shown 0 willingness to help while having proceeded to send round marketing emails. It’s just unbelievable. They have been made fully aware of the issue at hand and the extent to which I have been suffering, yet they have chosen to ignore it and instead decided to focus on enhancing their public image!! It honestly leaves me lost for words, and I find it almost comical that they are investing time and effort into their public image, yet ignoring the urgent issues put forward by their residents. Please also note that the property manager (Native Communities) have offered residents free Gillette Razors in exchange for reviews on HomeViews. HomeViews allow these type of “incentives” and argue that the reviews are still impartial. However, I wholeheartedly disagree. It is my belief that these “incentives” are what I would call “bribes”. In my opinion, it is highly unlikely that someone will leave a negative review if they are offered free goods and services, and so I believe the reviews are heavily biased. But I’ll leave that up to you to decide…

The flats are very modern and stylish - however quite energy inefficient due to it being all electric. The parking situation is a nightmare and I have been ticketed several times (costing £300+), so now paying over the odds to park in a nearby car-park which isn’t ideal.

Each flat is beautifully designed, very homey. The furniture and appliances are top quality, there even is an MVHR ventilation system in the apartment which are very costly but provide top quality air in the apartment. So every little thing was thought of.