A guide to living in East Midlands

I’ve had a brilliant experience at British Waterways Apartments from start to end of tenancy . The apartment was brand new and finished to a high standard. The service from Will Beers has been outstanding he always makes time for all residents, hosts great events, and resolves any issues quickly. Along with Bernadette, they both deserve a well earned bonus!, as the apartments wouldn’t be anywhere near as successful without them. Highly recommended!

Our house is beyond perfect, it's clean, cozy and just perfect. Our garden has been done perfectly also. All of the white goods are very high end and great products. Our agent couldn't have been better either Claudin has to be one of the most friendly people we have ever come across, she was happy and inviting and such a please to work with made this move incredibly easy and couldn't be happier

3 weeks after moving in the stair rail started coming away from the wall, the cooker didn't work the first day and William Davis refused to replace and had to wait for smeg to fix 3 weeks later, then the dishwasher front door fell off broke my toe the first day, after the Solar inverter blew up in the loft 2nd day, then all the extractors failed first day and took a weeks to replace, after the Garage flooded destroying lots of our stuff as never told they are not meant for storage as badly built and don't comply to nhbc standards and didn't have the warning plaque inside.Then after a month the stairs came away from the wall top to bottom, several Windows damaged so replaced, moved in with not just us but loads of mice in the roof William Davis refused to do anything about saying they had never known of such a thing even though Saints the flooring company had pics before they put the flooring down of mice and vermin foot prints in the concrete. Then the bathroom floor decided to move and raise so had to be taken up stripped back and new flooring, then the upstairs toilet leaked ruining the flooring which had to be replaced and then the shower tray fell leaving a gap all around and it's just done it again. Then the main bedroom floor started creaking so all carpet up everything out to find a 5 foot by 2 foot loose section not screwed down after plumbing installed. A 4 inch hole started to appear in the kitchen wall above a work surface, turned out it was cut out by mistake and instead of putting plasterboard in and plaster it was filled with screwed up waste paper and filler. In every room walls and ceilings the plasterboard doesn't match when meeting and you can see every joint, the stairs has been done but waiting for the whole house to be sorted. second week in January all the windows inside are being resealed as all gone yellow and come away from either the walls of upvc. The list continues for pages. Now a year later we are still fighting to get things fixed and a 5 foot crack has appeared in the landing ceiling and the plasterboard has dropped in a section 7 foot long. The extractor fans in the bathrooms and downstairs toilet howl and scream when the wind blows and forces them to run backwards and stall making the electrics smell then blowing freezing air into the rooms and if we try and turn the isolation switch off they are connected to the mains lights and we are in darkness, now still fighting to get this sorted. We are under warranty and now been told William Davis won't honour the warranty and continue to repair unless we personally take them to the NHBC and start mediation. Why should we have to do this when they can simply continue to repair the faults with this house. This is the WORST home we have ever bought.

The development is ok, the facilities are good nice comunal areas with plenty of places to entertain if u wish. The design of the flat it's ok but the radiator in the lounge behind the settee is not a good idea, a double bed is too small for a couple to sleep on, another important flaw is that the bathroom do not have an extractor fan

The building is no longer secure as many of the outer doors and the car park doors are broken and are always open. I live on the 9th floor and I’ve had people walk off the streets and gained access to my floor. The building owners and management are fully aware of the problem and are unwilling/unable to remedy the problems