The Well House, SM1

By
Greystar
2nd
Ranked 2nd out of 5 in Sutton
4.34 (32 reviews) 4.34 (32 reviews)
Homeviews Logo Homeviews Logo
Transparency Rating: Poor
This development has a low number of verified resident reviews written in the last 12 months.
Homeviews Logo
Transparency

Category Scores

4.31
Facilities
4.50
Design
4.66
Location
3.88
Value
4.42
Management

The Well House is an INSTRATA Lifestyle Residence, managed by Greystar which features a range of pet friendly one and two-bedroom apartments and prime three-bedroom apartments and also, penthouses, located in Sutton. Residents have access to an array of facilities including a concierge, gardens as well as resident lounges, a private dining room and an on-site gym. The development is a two-minute walk to Sutton station with quick links via Thameslink and Southern rail services into Central London.

Read more Read less
Available properties

Move in within 4 weeks of paying your holding commitment and enjoy £1000 love2shop vouchers.*T&C's Apply*

Show all
For sale
To rent
£1,355 pcm
1 Bed Apartment
1 Bed
1 Bath
538 sq ft
Greystar
More info
£1,650 pcm
2 Bed Apartment
2 Bed
2 Bath
670 sq ft
Greystar
More info
£2,515 pcm
3 Bed Apartment
3 Bed
2 Bath
955 sq ft
Greystar
More info

Reviews

All Reviewers
Private Tenants
Visitors/Viewers
Verified
Showing 31 reviews
Write a ReviewUpload Photos

Valuable Amenity

Verified Resident
Verified Resident
Review Date May 2020

We are a family of four who were accustomed to living in a detached house with a spacious garden in our home country, Turkey. Considering the disadvantages of living in such a house with a high maintenance cost, struggling with vermin and pests and vulnerability, we decided to live in a flat here in Sutton when we moved to England. Before moving, we meticulously researched places where school offsted scores should be high and where crime rates should be low. Sutton came out from many resources.
Of the various alternatives around the area, No 16 Sutton Plaza seemingly has the greatest number of amenities in every respect as public, natural, safety and so on. This alone is enough to decide to move in. Over and above, you will see more inside. Staff is at service at all times, which makes you feel exclusive. Perfect sound insulation, adequate ventilation system and fabulous panoramic London skyline which, of course, is eligible for my apartment, Flat ## and the flats above us, are all the valuable assets of this development.
Nowadays we all feel tense, nervous and strained isolating ourselves during this lockdown. Under such adverse conditions having all negative feelings, you open the door and find three packets of quality teas on the threshold with a letter on saying good appetite. These people in the administration know how to make residents smile. We thank you very much for your generosity and efforts to make the residents join activities online to stay relaxed and well.
As for the cons, rental for a flat with two rooms is as high as a house with four rooms around the immediate area. It was much cheaper when we moved in June. House rentals in the area appear to have decreased.

Cordially yours
Mehmet Ozaksu

Please share one thing (or more) which you wish you had known before you moved in:

I should have learned whether the flat is eligible for homeoffice. Window cleaning twice a year is not enough for flats with huge windows.

What is the best feature of your home:

Day and night panoramic London skyline view seen from my flat makes me relaxed. Window frames are big enough to provide such a view.

5
Facilities
4
Design
5
Location
4
Value
5
Management
User submitted image of  The Well House, SM1
Read all Read less

Was this review helpful?

Report

Report

Don’t waste your money

Verified Resident
Verified Resident
Review Date Mar 2021

The actual building work is poor. There are holes at the back of the kitchen units meaning things fall down the back. There are also random things that just fall off around the flat.

It’s “pet friendly” which actually translates to you paying £70+ a month to keep your pet there. There’s a roof garden on the 9th floor that has a kids playground on it which would be lovely if everyone didn’t take their dog to the toilet on it. I complained a few times but residents kept doing it.
Rubbish overflows in the bin rooms where residents don’t throw their rubbish away properly.
The on-site management team aren’t good, when going through the motions before moving in I had to chase constantly for a contract and finally got one week before moving in. Sorry to say but they are useless, everything takes such a long time and this was pre-covid so there is no excuse for it – we pay a premium to live here but I can assure you the service received from the property management team is that of a 1 star hotel. Also, on two separate occasions members of the building management team entered our flat thinking it was empty – totally unbelievable.
The main door of the building is broken and is left constantly open, that’s also where your parcels are left so there is every chance your post can be stolen. One of the lifts was out for around 4/5 months making it so that sometimes you were literally waiting around 5 minutes for the lift to get to your floor.

I honestly feel like the time living at this property was a huge waste of money.

Please tell us what you like and dislike about this area:

To be honest, it’s hard to find the positives of living here. It’s outrageously expensive for what it is, you could easily rent a 2/3 bed house for the price being charged for a 1 bed flat.

Right opposite a police station so most nights you will hear sirens, the buildings have caused a wind tunnel and the shoddy building work has meant that the windows whistle (really loudly) throughout the night.

Parking costs £100 a month and you will have to walk a good 10+ minutes to find parking for free if you have friends or family visiting.

Please share one thing (or more) which you wish you had known before you moved in:

That the wind tunnel will cause a horrible whistle during the night and you’ll struggling to sleep through it. Don’t take children on the playground garden unless you want them falling over in animal mess.
Just to name a few…

What is the best feature of your home:

The only saving grace for this apartment was the balcony.

2
Facilities
2
Design
3
Location
2
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi, thank you for taking the time to leave us a review. We’re very sorry to hear that you didn’t have a positive experience at The Well House. Please rest assured that your feedback is being taken on board and we remain committed to ensuring all our residents have the best possible experience.

Good on paper

Verified Resident
Verified Resident
Review Date Dec 2020

– Facilities such as the gym were said to be ‘almost done’ when we moved in, unfortunately this did not happen before we left.
– 1 out of 2 lifts did not work for over 3 months, apparently there were difficulties sourcing a part + COVID and all that jazz.
– Door bell was faulty upon arrival, reported this and was promised a repair, but unfortunately remained faulty till we left.
– Window unhinged after a day, was repaired, and unhinged within 24 hours.
– We were given a fob to open the automatic main door to building, but this was faulty throughout our stay. Any stranger can come into the building.

All in all, No.16 looks good on paper – it’s modern, close to amenities and the station, but there is something seriously wrong with property management and maintenance. For the cost I would expect a functioning main door for example.

Please tell us what you like and dislike about this area:

Not the prettiest area but close to all amenities.

Please share one thing (or more) which you wish you had known before you moved in:

Wish I knew who to communicate to if I had any issues.

What is the best feature of your home:

Big windows and balcony meant the flat was airy and bright. Great view if you live on higher floors.

1
Facilities
4
Design
5
Location
3
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi, we’re sorry to hear that you’re experience at The Well House was not a positive one. We pride ourselves on providing great quality homes and customer service and will fully take on board each of the areas of concern mentioned here.

No16 Sutton Plaza

Verified Resident
Verified Resident
Review Date Apr 2020

Lovely place, lovely people, great size.

Very close to the station and local amenities, no complaint on the location at all.

Local community is questionable at times, and even though the flats are well sound proofed you can often hear the people out on the street letting people know they’ve been out for a few beers 😂 (not recently though thanks to the current climate)

Please tell us what you like and dislike about this area:

Everyone is incredibly friendly, couldn’t pick a better place for transport links and local shops are a treat.

Total cost (rent + bills) is going a bit more on the expensive side.

Please share one thing (or more) which you wish you had known before you moved in:

The total cost of living (rent + bills)

What is the best feature of your home:

Location and proximity to shops/train station etc.

4
Facilities
4
Design
5
Location
3
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Tony, thank you for sharing your review! The team really appreciate you taking your time to give us feedback.

Nice but not worth the expense

Verified Resident
Verified Resident
Review Date Apr 2020

The building is very modern and well clean looking. There are some issues with design flaws such as wood in a place that can leak, poorly chosen materials that has led to damage over time, and cracking around door frames where the door closing assist is too strong.

Parking is an issue. People park outside on the road that leads to the garage which could have been enforced better by management, and has also made it impossible to access the bin storage at times.

The bin storage is terrible as people do not put rubbish in the bins and just leave it laying around in the storage room. Management have said people will be fined but as it still happens I doubt any have been issued.

Main issue is how expensive the properties are. Nearby you can get 2 bedroom houses for £1400pcm with a garden off street parking and garages in some cases, but a 2 bedroom flat with very limited food storage for the possible occupancy, non inclusive parking I pay £1665pcm and an extra £100pcm for my parking.

Please tell us what you like and dislike about this area:

The building is well situated at the top of Sutton high street with easy access to shopping facilities. There is a train station with lines to London Victoria a 5 minute walk away as well, giving good commute access for uptown

Please share one thing (or more) which you wish you had known before you moved in:

How terrible the parking would be and how much money that can get out of you

How has the building management responded to any problems or issues you have raised:

Management have been very good at responding to maintenance issues when raised

4
Facilities
4
Design
4
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Perfect lifestyle

Verified Resident
Verified Resident
Review Date Aug 2019

Sutton No 16 is a very cosy and high standard residence. Perfect for couple, families, pet firendly. Actually you feel yourself like in a hotel but it is your home. Very modern, practical, close to every shop and amenities. The team is the best team ever as they are always available for you and let yourself feel really at home.

Please tell us what you like and dislike about this area:

I like : location, design, Sutton team, all the equipment in the flat, very spacious, everything is new and modern. I dislike : NOTHING

Please share one thing (or more) which you wish you had known before you moved in:

Nothing because the Sutton agent has been very professinal and told us everything about the residence, the area and all things needed.

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Anissa, a five star review! Thank you so much, the team really appreciate you taking your time to give us feedback.

A flat that feels like home

Verified Resident
Verified Resident
Review Date Aug 2019

From the viewings to now living in No16, the whole team has been amazing.
The staff is always available, the moving in process was super smooth and they all are very quick on getting back to us about any matters we may have. On top of that, the flat and building are amazing, it truly feels like home!

Please tell us what you like and dislike about this area:

Right next to the train station, couldn’t ask for anything more!

Please share one thing (or more) which you wish you had known before you moved in:

The only thing I can think of is that the bedroom windows do not open all of the way

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Marta, thank you for the five star review! It’s great to hear that our team have had such a positive effect on your move with us, we will be sure to let them know! Enjoy your new home.

Best moving experience I have had to date.

Verified Resident
Verified Resident
Review Date Aug 2019

Since moving in to the property at the end of May, my partner and I have had nothing but positive experiences. The building itself is modern, spacious and has great accessibility. The communal areas are always kept in perfect condition and provide a perfect space to work from home. All of the staff are incredibly friendly, approachable and helpful. We have had minor issues fixed immediately and always receive perfect service from the concierge. Our apartment provides great value for money, even without considering the great location, communal areas, under-building parking and soon-to-be gym.

Please tell us what you like and dislike about this area:

The local transport links are perfect for our commutes into London and work. We are a couple of minutes walk away from the town centre which is ideal.

Please share one thing (or more) which you wish you had known before you moved in:

I would recommend viewing a furnished property as I initially feared that the rooms would be too small with furniture in – though that’s definitely not the case!

4
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Daniel, thanks for your lovely comments, we’re really glad you and your partner have had a positive experience. We will share your review with the rest of the team.

Good experience, especially with the rent negotiation

Verified Resident
Verified Resident
Review Date Aug 2019

Good quality apartment, excellent location. Bit noise of the trains in the morning but in general the apartment is good noise isolated. Amazing smart meters to control your energy consumptions and Hyperoptics installed in all the apartments. It’s a bit hot on Summer, the apartment accumulates a lot of hot during the day and you don’t have aircon to cold the apartment at night. A weird smell from bedroom carpets, probably because they are new but its a bit annoying smell. A lot of space but very few shelves and places to organize your things, specially in the bathroom. Very good quality in general, ventilation system, Bosch appliances and underfloor heating.

Please tell us what you like and dislike about this area:

Excelent location, a lot of shops and restaurants close to the building and the rail station just 2 min walking. In the other hand the connection to Gatwick airport is not perfect by train (1 hour) and the best option is National Express buses (30 min).

Please share one thing (or more) which you wish you had known before you moved in:

Null storage space in the bathroom

4
Facilities
4
Design
5
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Patrick, we’re really glad you like your new apartment and have had a positive experience overall. I will share your comments in regards to the carpets and heat with the team but please do let us know if you have any further issues. Thanks again for taking your time to review.

VERY GOOD EXPERIENCE

Verified Resident
Verified Resident
Review Date Aug 2019

FIRST OF ALL, THE LOCATION VERY GOOD AND NEAR FROM THE HIGH STREET, BUILD NEW AND QUALITY IN THE HOME GOOD, SERVICE VERY GOOD, FACILITIES NEED MORE IMPROVEMENT LIKE ADD GYM ,The price is rather high compared to the prices in the same area , Generally every thing it’s good

Please tell us what you like and dislike about this area:

the location very good and near from every thing, hight street and a lot of rest, GP , Park

Please share one thing (or more) which you wish you had known before you moved in:

GYM

4
Facilities
4
Design
5
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Ahmad, great happy to hear you’ve had a positive experience. The launch of the gym will be shared with all residents prior to opening, please feel free to get in touch with the team if there’s anything else we can help with. Thanks again for your review.

Top notch customer experience

Verified Resident
Verified Resident
Review Date Aug 2019

I relocated to London very recently. And I struggled with the pain of being able to find a nice place for myself and the family which is in good condition. Greystar not only provided us with a great flat in wonderful condition, but also showed unparalleled customer experience. On our first day of moving in, we found a nice personalised card on the table with my name and my wife’s name on it to welcome us. The team gave us a 20 min induction to teach us how to use utilities in the flat and building. They made connecting the internet easy as a breeze – I only needed to go online and put my card details and that was it. They managed my intro to council, electricity, water and everything in my behalf so I don’t have to bother. I had a few issues in the flat (normal to have issues), and they literally chased it without me having to ask and sent me twice a day emails to update me until it was fixed, not to mention their great detail of quality in the flat finish, and choice of products which is 7 stars, and eco friendly home.

Please tell us what you like and dislike about this area:

I like everything except for the construction site facing us it’s too loud. On the bright side they finish work at 5.30

Please share one thing (or more) which you wish you had known before you moved in:

The construction noise. We were worried about the train noise and we didn’t expect the construction to be that loud. Though I don’t think it would have changed my decision. The flat is amazing and location is super.

5
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hello, thanks for choosing No.16 and thanks for the great review, Your comments will be shared with the team.

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Resident photos

Image of The Well House, SM1
Image of The Well House, SM1
Image of The Well House, SM1

Facilities

24 Hours

24 Hours

Concierge

Concierge

Garden

Garden

Communal Gardens

Communal Gardens

Gym

Gym

Lounge

Lounge

Onsite Maintenance

Onsite Maintenance

Parking

Parking

Pet Friendly

Pet Friendly

Private Dining

Private Dining

Resident Events

Resident Events

Location

Greystar
Number of developments 11

4.43

Average rating based on 224 reviews

View company