A Guide to Living in North East England

Worst quality of construction and material used for construction are very very bad .

Please review your development:

Good design
Very very badly developed.
Very poor quality.
Very very poor customer service.
Not even single work completed from my 259 snag list items.
Used very very poor quality material.
Not enough information given before keys handover.
I won’t recommend Avant homes to anyone.

Please share one thing (or more) which you wish you had known before you moved in:

about flooring
Issues in bathroom showers
Stairs

What is the best feature of your home:

Planning
location is good
Kitchen design.
Nothing more than these.

Please review your development:

It is my first time renting a property in the UK and the supportive property manager helps a lot. Building are nice. It’s roomy and bright inside. There are also lots of large communal areas which I loved the most. There a few issues I experienced, but the property manager are keen and helpful to give advice or resolve it.

Please share one thing (or more) which you wish you had known before you moved in:

I am surprised by how helpful our property manager is. This is my first time renting, and I would expect most landlord are really keen to help. I am new to UK (I moved from HK in 2019) but our property manager helps me by giving a lot of guidelines on how rent a house, applying for different utility. This is really helpful

How has the building management responded to any problems or issues you have raised:

The management team is helpful to ressolve quite a lot of different issues. They are not responding really quickly, but at least it still solve most issue effectively and I typical receive responses within 1-2 days for minor issues.

Please review your development:

Houses have been designed with a modern approach and spread out well compared to other new build developments. Customer care have been great for getting snags sorted compared to using site which was hard to get anywhere with. Throughout the estate has grass areas and trees- however some have been reported as dead but residents have been promised this is going be to get sorted.

Please share one thing (or more) which you wish you had known before you moved in:

New build development dead lines seem to get extended

What is the best feature of your home:

Homes are stunning, estate is well kept and each property is spread out.

Please review your development:

I have lived here for 3 years now, the building is in a great location. The flats are in good style, very comfortable bed and sofa bed. The only downsides that I can see are the lift that often breaks down, no possibility of having pets in the flat and the windows that are not airtight, which makes the flat very cold. The property management is very responsible, they always respond very quickly. Repairs to things are always quick too. I feel very cosy and safe here.

Please share one thing (or more) which you wish you had known before you moved in:

It is not possible to have any pets in the apartment.

How has the building management responded to any problems or issues you have raised:

quick responses to any questions or requests, I am very satisfied.