A guide to living in Leeds

Mustard Wharf is a great place to be in - attentive, caring staff always looking after us, no question unanswered, always going an extra mile on all requests! After 2 years of us living here MW staff feels more like family now. Also, there are many events organised for residents and guests thanks to wonderful Kourtney!

Moda New York Square has a nice modern design, nice facilities such as the cinema as well as the study room, roof lounges and terraces. Also has a nice gym but I would recommend that it requires legs machines as that is something that is missing from it.

The facilities at Moda, New York Square are fantastic, with a superb roof terrace, well air conditioned workspace and a lovely residents only cinema. There is also a private dining and kitchen space that can be booked for private use. As the very first resident that moved into Moda, New York square just over three years ago I can honestly say that Moda is the best place that I have lived. Great location and facilities that are well maintained are just one of the reasons that have kept me happy to stay here, by far the main reason is due to the incredible team that run New York Square from Louise, the centre manager to her amazing resident ambassadors, especially big Kudos to Charlotte and Shari - nothing is ever too much trouble for them, they don’t just go the extra mile for the residents, they run the whole marathon for them!!

We lived in this apartment for a year and recently moved out. Overall, it was a mixed experience, there were definitely positives, but unfortunately, ongoing issues really took the shine off what could have been a great place to live. The good: - The apartment itself was beautiful, it had a sleek, modern look and felt really fresh. We were able to make it feel like home and personalise it a little, which we loved. - The location was hard to beat. Right in the city centre, incredibly well connected, and having a Sainsbury's Local literally opposite the entrance was unbelievably convenient. - We found the rent to be quite reasonable considering the size of the apartment, the location, and the building facilities. - A real standout for us was the resident advisors and the previous maintenance man (Andy), they were genuinely lovely people who went out of their way to help and made us feel welcome. Always friendly, always professional. - Our original city centre view was a huge highlight when we first moved in. - The apartments were generally very quiet when the windows were shut, which was impressive for a city centre location. - The onsite gym and co-working spaces were great to have, especially on days when they weren’t overcrowded. - Events organised in the building were a nice touch and offered a good opportunity to meet people, and most of the other residents we met were really friendly. - The 24/7 security presence was reassuring overall, though there were a few early incidents (including a security man being asleep at the desk). It seemed like the team might’ve changed since then, but it was hard to say for sure. - The WiFi was patchy at first, but we were given a booster which helped. It wasn’t perfect, but for the most part, it was fine for everyday use. The not-so-good: - The commercial utility provider that the building used caused us major issues throughout our tenancy, very stressful and disappointing that this wasn’t properly dealt with during the move-in process. To the point where it has ended up with the Ombudsman. - The senior management team were, unfortunately, the polar opposite of the resident advisors. They were rarely visible, impersonal, and their emails were AI-generated, completely lacking any warmth or care. It felt very corporate and detached. We received cold, automated responses to sensitive issues, which was really disheartening. - There was an ongoing issue with dust in the apartments. No matter how often we cleaned, it returned almost instantly in thick layers, something other residents also commented on. - Bathrooms always seemed to have a lingering smell. We weren’t sure if it was a drainage issue, but it was a constant across the building. - The furniture, while stylish, was poor quality. Our bed broke and it took a full month to be fixed, luckily we had a spare room. The maintenance team acted quickly where they could, but anything requiring approval from higher up took far too long. - One of the biggest frustrations was the construction work next door. We were originally told it wouldn’t begin until June 2025, which we factored into our decision to move in. However, work began three months early (March 2025), directly outside our window, blocking the view that had been one of the apartment’s main selling points. When we raised this with senior management, we were made to feel as if we’d imagined the timeline we were originally given, despite their own emails contradicting themselves. It felt like we were being gaslit, and that left a really sour taste. We genuinely wanted to love living here, and for the first few months, we almost did. The apartment, location, and resident support team were all great. But the combination of management issues, ongoing dust and furniture problems, plus the unexpected building work made it clear that it was time for us to move on.

The apartment is spacious, modern and a great living space. The furniture in my apartment is well designed and the beds are so comfy. The additional communal space is fantastic with a great gym and additional Co-working space to work from and meet other residents is great.