A Guide to Living in Leeds

Please review your development:

I lived in Daniels House for just over a year and struggle to fault it, great value for money, location is right next to the motorways yet only a 10min walk from the city centre. The actual building itself is clean, the flats are spacious and the building has a lovely bar/pub and a gym attached to it. I always found the staff really helpful whether it be needing to print something off, helping to find a missing parcel or dealing with complaints. Definitely recommend!

Please share one thing (or more) which you wish you had known before you moved in:

parking can be difficult, have a guaranteed secure spot nearby before you move in.

How has the building management responded to any problems or issues you have raised:

staff gave fast and appropriate responses to any issues.

Please review your development:

The apartments are very modern, clean and spacious with either a patio space or a balcony. There is also a courtyard with plants and greenery that is well-kept and maintained. There is an on-site gym which includes a lot of equipment and has a small studio space. There is a cinema/club room with a functioning kitchen space that we are able to book for free to host friends and family for dinner, parties or movie nights. There is a residents space that is open 24/7 as a space to work/relax. There is a locked parcel room where all deliveries are kept, you receive a code that grants you access to the room to collect the parcels.

The Customer Service team are available 24/7 to support and answer any queries. Whenever I have needed to email the team, I have always received a prompt informative response. Julia Anderson, who works in the customer service team, always goes above and beyond to assist in any way she possibly can, always giving a warm friendly welcome upon arrival into the Residents Hub, and her knowledge of the services Dandara can provide are second to none. She is always willing to support in any way she possibly can.

There are monthly events for residents to attend such as book club, breakfast club, and events to celebrate special occasions such as Easter, The Queens Jubilee. A member of the team, Simon, recently organised an event to celebrate Leeds Pride, there was a Drag Queen DJing with food and beverages for the residents, this event had a really good turnout. This level of customer service makes the apartment complex feel much more like we are a community.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the property development sooner, as I was previously paying a similar price for an outdated apartment with poor customer service from the letting agents.

How has the building management responded to any problems or issues you have raised:

All issues I’ve raised so far have been responded to in a timely professional manner, and there is always someone to speak to at the front desk if any problems required an immediate response.

Please review your development:

I would like to start by saying a huge thank you to the staff, I’ve recently had a baby, something I hadn’t discussed with them however upon noticing I was no longer pregnant and seeing me with my son, my partner and I received a card congratulating us on his birth. It was completely unexpected and something that made us genuinely happy. So again, thank you to whoever sent us this!

I would also like to add that whilst I haven’t yet attended one, the events that are put on seem really good. I love that there are so many and that I can keep up to date with these via the app. I look forward to getting around to actually take part in some of the things put on and hope they continue.

Please share one thing (or more) which you wish you had known before you moved in:

I’m not sure to be entirely honest, I haven’t had any problems.

How has the building management responded to any problems or issues you have raised:

I haven’t raised any issues yet however know how to do this.

It is very close to some of the dodgier areas and there have been one or two minor incidents but generally it feels secure here. With more of the previously dilapidated buildings being developed in the area and more people moving in it certainly feels more secure than it used to.

Please review your development:

The design isn’t great, the interiors are pretty much exactly the same as all the other similar developments. There is very little storage space and you quickly find yourself getting cluttered up. The apartments don’t feel great in design. There were some particularly daft decisions such as including cream coloured carpets for a pet friendly development.
There are some minor issues like the finish on some of the bathrooms is poor, the kitchen is a bit squashed on some of the 2 bed apartments and the towel hooks on the doors are practically useless.

Now for the positives: the customer service/management team do bring the quality back up, providing professional but friendly service, making sure they help you to the best of their abilities and regularly throwing thoughtful social events.
The communal facilities are also nice, the courtyard garden is nice to enjoy in the sun, the flowerbeds are pretty and add a nice splash of colour, the gym doesn’t have everything you might want but for a price included on site gym is adequate, and the shared space is a nice warmly decorated welcoming place to hang out.

Please share one thing (or more) which you wish you had known before you moved in:

There aren’t any significant ones other than the storage capacity is a bit deceptive, especially with the standard furniture.

How has the building management responded to any problems or issues you have raised:

They seem to be quite fast with critical issues but for non-critical requests they can be very inconsistent.