Mercer West & Madison East, LS2

Please tell us about the good and bad aspects of living in your local area:

Living in Mercer West has been generally positive. The area has a good range of local shops and supermarkets, and there are plenty of restaurants and cafés within a short walk. Open spaces are well-kept and nice for walks. Transport links are convenient with frequent buses into the city, although they can get crowded at peak times. The street itself is usually quiet with decent parking availability, and bin collections are regular. There’s minimal anti-social behaviour, though occasional traffic noise can be heard during busy hours.

How has the building management responded to any problems or issues you have raised:

The building management has generally been responsive and helpful, resolving issues efficiently and addressing concerns in a timely manner.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that a new building is being constructed nearby, which can sometimes cause noise and limited views.

Please tell us about the good and bad aspects of living in your local area:

The local area offers a good range of shops, restaurants, cafés, and convenience stores, making day-to-day living easy. Public transport links are reliable, with buses and nearby stations providing quick access to the city. The neighbourhood is generally quiet and feels safe, especially in the evenings. Parking is available but can become limited during busy hours. Bin collections are regular and well managed. While there is some occasional traffic noise, it is not disruptive. Overall, the area is comfortable, family-friendly, and provides everything needed within a short walking distance.

How has the building management responded to any problems or issues you have raised:

Building management has generally been responsive and helpful whenever an issue was raised. Most requests are acknowledged quickly, and maintenance is usually arranged within a reasonable timeframe. Their communication is clear, and they follow up when needed, which makes the overall service reliable.

Please share one thing (or more) which you wish you had known before you moved in:

Just I want them to open the eighth floor as soon as possible.

Please tell us about the good and bad aspects of living in your local area:

The housing is located in the city center, which makes the overall environment very convenient. Public transportation is easily accessible, and daily errands such as shopping, dining, and commuting can be done efficiently. However, there is a construction site nearby, and the soundproofing of the building is not very effective. As a result, noise from the construction can often be heard during the day, which affects the overall living experience. While the location is excellent in terms of convenience and accessibility, the noise issue is something to consider for those who are sensitive to sound or prefer a quieter living environment.

How has the building management responded to any problems or issues you have raised:

The building management has been very responsive whenever I raised an issue. For example, when my dishwasher broke down, they communicated with me promptly and arranged for it to be fixed without delay. Their timely support and efficient handling of problems have made my living experience much more reassuring.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known in advance that there was an active construction site right next to the building. The noise can be quite loud at times, especially during the day, and it would have been helpful to be informed about this before moving in.

Please tell us about the good and bad aspects of living in your local area:

The local area offers a good mix of shops, cafés and restaurants, with plenty of open green spaces nearby for relaxation. Transport links are generally convenient, though peak-time services can get busy. The street itself is pleasant, with manageable traffic noise, regular bin collections and typically adequate parking. Anti-social behaviour is rare, making the neighbourhood feel safe and comfortable.

How has the building management responded to any problems or issues you have raised:

Building management has been consistently responsive and helpful. They address issues promptly, communicate clearly about any updates, and follow through to make sure problems are fully resolved.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I’d known before moving in is how the responsiveness of building management really plays out day-to-day. From the outside, it’s hard to judge how quickly issues get handled, but in practice they’ve been reliable and proactive. For example, when small maintenance problems come up, they not only respond promptly but also keep you updated until everything is fixed. Knowing that level of follow-through in advance would have given me extra peace of mind.

Please tell us about the good and bad aspects of living in your local area:

There is a convenience store very close by which stays open until late, and the building offers a comfortable and dog-friendly co-working area that is spacious and practical. People living here are respectful and it feels very safe. The bus stop is only around a 5-minute walk away, which makes commuting easy. Parking for the building itself is quite limited and the waiting list is long, however there are several alternative parking options nearby. Overall, it’s a convenient, well-maintained and welcoming place to live.

How has the building management responded to any problems or issues you have raised:

Overall, the building management responds to maintenance issues quickly and professionally. However, for smaller requests such as obtaining a spare key, the process has been very slow and updates were not provided, which was disappointing.

Please share one thing (or more) which you wish you had known before you moved in:

Parking availability is quite limited — I wish I had been informed about the long wait before moving in.