A guide to living in West Yorkshire

Please tell us about the good and bad aspects of living in your local area:

Received an amazing cleaning service provided by Andrea and another lady this morning, thank you so much!

How has the building management responded to any problems or issues you have raised:

Yes they have responded to problems/issues raised.

Please share one thing (or more) which you wish you had known before you moved in:

I did not know there was a formal check in and show around available as well as a moving in service.

Please tell us about the good and bad aspects of living in your local area:

Fabulous place to live with friendly and helpful staff. I really enjoy the resident events including the quiz and painting classes arranged by Kourtney!

How has the building management responded to any problems or issues you have raised:

Always respond quickly and efficiently to any concerns. Jack is also very attentive and always happy to help.

Please share one thing (or more) which you wish you had known before you moved in:

It doesn't take long to settle into Mustard Wharf with the friendly staff and residents.

Please tell us about the good and bad aspects of living in your local area:

The local area is convenient and pleasant to live in, with easy access to The center and a cold store within the building. People around are extremely nice and helpful. The area is considered safe.

How has the building management responded to any problems or issues you have raised:

Building management has been very responsive and supportive these days. When I had an issue with the boiler, Kit responded quickly, was extremely helpful, and very kind throughout the process. The issue was handled efficiently and communication was clear.

Please share one thing (or more) which you wish you had known before you moved in:

It’s reassuring to know how responsive and helpful the building management team is. Having someone like Kit, Lidya, Charlotte as well as all the other staff members who responds quickly and kindly makes a big difference when issues arise, and it’s something new residents will really appreciate.

Please tell us about the good and bad aspects of living in your local area:

The availability of shops and restaurants has been very important to us. I am really appreciative of this. However, I am not happy about the parking space. I think this is something that should be looked into. There should be arrangement for a spill-over car park that is subsidized. It is a deal-breaker for my friends that would have loved to rent the accommodation. Thank you.

How has the building management responded to any problems or issues you have raised:

There has always been a swift response to issues. I have been thrilled by this.

Please share one thing (or more) which you wish you had known before you moved in:

I didn't know that Council tax was not added to the rent. Lol.

Please tell us about the good and bad aspects of living in your local area:

I lived in moda for over a year. There are definitely some good things but unfortunately I also encountered some serious issues that had a huge effect on me. The location is awesome and the city center is really close. They have a small sainsbury that is just outside of the building which is pretty cool. Some of the staff were really friendly and kind especially Charlotte. However there were some serious safety issues that I encountered, once someone from the maintenance broke into my apartment in the early morning and I was screaming at him to leave my apartment but he refused and when I reported this incident I it to be taken seriously (they didn’t) Another time I scheduled an appointment with the maintenance and I made it very clear that I would like to be attended but the maintenance was let into my apartment by someone a day earlier than scheduled, even though I clearly said that I want to be there. They made me wait for over a month and their excuse that this was a serious matter, if it was a serious matter they would’ve entered the apartment immediately and would definitely not ask me to choose a date and time only for them to enter ONLY A DAY EARLIER THAN THE APPOINTMENT. This happened without my consent despite clear communication (mind you they eventually entered my apartment the third time also after all of that). Something that is more concerning are the gates/doors that are in the garden, I saw a homeless person inside the garden where there are literally apartments that are in the ground floor and some could’ve had their window doors opened(don’t recommend living in ground floor bc the garden gates are always opened). Another time I was at the reception area in early morning and saw someone sleeping in one of the couches while only one staff was on duty. This could genuinely put risk not only on residents but also on staff considering the staff was alone. Overall, the location is very convenient and some staff members were amazing, but the safety concerns and management issues definitely outweighed the positives for me.

How has the building management responded to any problems or issues you have raised:

They didn’t. They either took a long time and I had a problem with the heater in the en-suite (it kept dripping a liquid green substance) that they did not fix and I called them multiple times over this matter and eventually they said that just wipe the liquid substance.

Please share one thing (or more) which you wish you had known before you moved in:

The community utilities. Absolutely a scam and the way they communicate and write emails to customers it is like they want to confuse them more on purpose.