A guide to living in West Yorkshire

Please tell us about the good and bad aspects of living in your local area:

Fantastic location, only five minutes’ walk from Leeds train station and ten minutes into the heart of the city centre - yet set back enough to be quiet and largely undisturbed from noise and bustle. There are a number of popular coffee shops, cafes, pubs, bars and restaurants in the immediate area, as well as a couple of convenience stores for where you can grab everyday essentials. Road parking is restricted and some of the immediate area is pedestrianised, although there are a number of public car parks in walking distance for visitors or those drive but haven’t acquired a parking space within the development.

How has the building management responded to any problems or issues you have raised:

Generally they have responded quickly, efficiently and positively. My only ‘negative’ feedback is that it took quite a while to organise the development window clean following some kind of problem with access for the external contractor, though it has now been done.

Please share one thing (or more) which you wish you had known before you moved in:

Ask about additional benefits that come with living here, there are a lot that aren’t always obvious.

Please tell us about the good and bad aspects of living in your local area:

I’ve had a good experience living at Mustard Wharf. The building is well-maintained and the location is convenient. The team, especially Ellen and Laura, have been helpful and responsive when needed.

How has the building management responded to any problems or issues you have raised:

The management team has been responsive when issues are raised. Most concerns are handled within a reasonable time, and communication is usually clear throughout the process.

Please share one thing (or more) which you wish you had known before you moved in:

It would have been helpful to know more about peak busy times for shared facilities and general noise levels, but overall it has been a comfortable place to live.

Please tell us about the good and bad aspects of living in your local area:

Issues with anti-social behaviour on the development. Police have attended on multiple occasions and there is an overall lack of safety. Multiple attempts by individuals to access the car park to steal cars. Bin store originally did not have a lock, which led to a homeless person living in there. Instead of adding a lock/fob access they closed the bin store meaning we now have to take bins down staircase and down the street for disposal. There was also an issue with antisocial kids gathering around the development, kicking doors and harassing people.

How has the building management responded to any problems or issues you have raised:

Communication is very poor. Maintenance requests can take forever to be picked up, and are often ignored along with any emails you send. The management team is willing to say whatever they need to to shirk responsibility for issues and avoid fixing things.

Please share one thing (or more) which you wish you had known before you moved in:

If I had been aware of the freezing cold apartments, bugs, noise nuisance & anti-social behaviour I would not have moved in. Electricity costs for the apartments are shocking due to how expensive the electric radiators are, you will likely spend many hundreds trying to stay warm just during the coldest months. This was a huge surprise to me as I was unaware that the home could not retain heat.

Please tell us about the good and bad aspects of living in your local area:

Bad is that the gym takes forever and there is always something breaking but the one of the reasons I would recommend it to someone is the amazing reception staff in particular Joshua Hanna

How has the building management responded to any problems or issues you have raised:

They very good and always on it very happy with the staff

Please share one thing (or more) which you wish you had known before you moved in:

That the gym was not going to be ready and take forever

Please tell us about the good and bad aspects of living in your local area:

Amazing building but having someone so capable and helpful like Joshua Hanna is what truly makes living here amazing as any problem I have he is always there to help and always smiling no matter the weather

How has the building management responded to any problems or issues you have raised:

Very good and fast love it and very happy with the response time

Please share one thing (or more) which you wish you had known before you moved in:

That the gym would take so long as it was meant to be done when I was moving in