A guide to living in Yorkshire and the Humber

Please tell us about the good and bad aspects of living in your local area:

The living area is perfect, you are feeling you are in the city centre, but without the noisy neighbours. You are 5 minutes from the city centre on foot and there are also a few supermarkets very close (around 1 minute on foot), including Tesco Express. Overall, the best local area I've ever lived.

How has the building management responded to any problems or issues you have raised:

Anytime when I had an issue, the building management was very quick and resolved it either in the same day or the next day. I've never had a better building management before.

Please share one thing (or more) which you wish you had known before you moved in:

I truly cannot think of anything because everything was communicated to me from the very beginning and shown as well. It was a very smooth transition.

Please tell us about the good and bad aspects of living in your local area:

The range to local shops is excellent. The property is basically central to lots of amenities. Though parking is limited but the property is very close to different transport facilities.

How has the building management responded to any problems or issues you have raised:

Right on time and there are always available to attend to service users

Please share one thing (or more) which you wish you had known before you moved in:

Basically, I wish there were more parking spaces for the whole apartment but owing to the number of apartments, it’s practically impossible considering the location

Please tell us about the good and bad aspects of living in your local area:

It's overall a great area to stay! Plenty of supermarkets within walking distance, including M&S, Tesco, Waitrose and Aldi. It takes around 15 mins to walk to the city centre. And 25 mins to Sheffield Train Station. The neighborhood is pretty quiet and safe. I have a dog and there are plenty of parks around the apartment, too! I personally find it challenging to cross the road in front of the building because of the fast cars and there are no traffic lights.

How has the building management responded to any problems or issues you have raised:

Yes, they are always responsive, friendly and helpful!

Please share one thing (or more) which you wish you had known before you moved in:

There's nothing really. I did the viewing online and decided to move in. I have not had any problems so far. Everything is just like the pictures and the videos.

Please tell us about the good and bad aspects of living in your local area:

This is my home away from home , the best place to stay for professionals . The team is so supportive . It’s very safe and clean.

How has the building management responded to any problems or issues you have raised:

They always come across and resolve the issues. There’s a handy man who visits every week and mostly is able to solve the issues

Please share one thing (or more) which you wish you had known before you moved in:

It’s very well placed. Close to Ecclesal road , and hospital.

Please tell us about the good and bad aspects of living in your local area:

We reported serious problems with our Bellway home, including an extremely cold living room, mould, condensation, cracking and deteriorating skirting beside the patio doors. Bellway did not inspect the property, so we paid approximately £700 for an independent thermographic survey. It identified eleven significant thermal anomalies, including a surface temperature of approximately 6.4°C and suspected missing or displaced insulation and air leakage. When the skirting was removed because mould and deterioration were appearing around it, we discovered a substantial unexplained void beneath and behind the internal wall lining at the wall-to-floor and patio-door junction. A measuring tape can be inserted more than four metres horizontally into this void, and the accessible area also extends approximately 50 centimetres downwards below floor level. There is mould, cracking and deterioration directly above and beside it. Despite receiving the report and photographs, Bellway has confirmed in writing that it has no intention of carrying out an independent investigation because its two-year warranty has expired. It will only attend if NHBC arranges an inspection. NHBC has already declined part of our claim concerning the cold areas, insulation, mould and condensation, and no inspection has yet been confirmed. Bellway has also failed to answer whether the affected room is safe to use while we wait. We live here with our young child and are understandably extremely worried. We purchased a new-build home expecting the builder and the ten-year Buildmark warranty to provide meaningful protection. Instead, Bellway refers us to NHBC, while NHBC has so far declined part of the claim without inspecting the newly exposed area. Our experience of Bellway’s aftercare has been appalling. I would strongly advise prospective buyers to research what protection they will actually receive after the first two years. We will update this review if Bellway or NHBC finally arranges a proper technical inspection and resolves the problem.

Please share one thing (or more) which you wish you had known before you moved in:

We reported serious problems with our Bellway home, including an extremely cold living room, mould, condensation, cracking and deteriorating skirting beside the patio doors. Bellway did not inspect the property, so we paid approximately £700 for an independent thermographic survey. It identified eleven significant thermal anomalies, including a surface temperature of approximately 6.4°C and suspected missing or displaced insulation and air leakage. When the skirting was removed because mould and deterioration were appearing around it, we discovered a substantial unexplained void beneath and behind the internal wall lining at the wall-to-floor and patio-door junction. A measuring tape can be inserted more than four metres horizontally into this void, and the accessible area also extends approximately 50 centimetres downwards below floor level. There is mould, cracking and deterioration directly above and beside it. Despite receiving the report and photographs, Bellway has confirmed in writing that it has no intention of carrying out an independent investigation because its two-year warranty has expired. It will only attend if NHBC arranges an inspection. NHBC has already declined part of our claim concerning the cold areas, insulation, mould and condensation, and no inspection has yet been confirmed. Bellway has also failed to answer whether the affected room is safe to use while we wait. We live here with our young child and are understandably extremely worried. We purchased a new-build home expecting the builder and the ten-year Buildmark warranty to provide meaningful protection. Instead, Bellway refers us to NHBC, while NHBC has so far declined part of the claim without inspecting the newly exposed area. Our experience of Bellway’s aftercare has been appalling. I would strongly advise prospective buyers to research what protection they will actually receive after the first two years. We will update this review if Bellway or NHBC finally arranges a proper technical inspection and resolves the problem.

What is the best feature of your home:

We reported serious problems with our Bellway home, including an extremely cold living room, mould, condensation, cracking and deteriorating skirting beside the patio doors. Bellway did not inspect the property, so we paid approximately £700 for an independent thermographic survey. It identified eleven significant thermal anomalies, including a surface temperature of approximately 6.4°C and suspected missing or displaced insulation and air leakage. When the skirting was removed because mould and deterioration were appearing around it, we discovered a substantial unexplained void beneath and behind the internal wall lining at the wall-to-floor and patio-door junction. A measuring tape can be inserted more than four metres horizontally into this void, and the accessible area also extends approximately 50 centimetres downwards below floor level. There is mould, cracking and deterioration directly above and beside it. Despite receiving the report and photographs, Bellway has confirmed in writing that it has no intention of carrying out an independent investigation because its two-year warranty has expired. It will only attend if NHBC arranges an inspection. NHBC has already declined part of our claim concerning the cold areas, insulation, mould and condensation, and no inspection has yet been confirmed. Bellway has also failed to answer whether the affected room is safe to use while we wait. We live here with our young child and are understandably extremely worried. We purchased a new-build home expecting the builder and the ten-year Buildmark warranty to provide meaningful protection. Instead, Bellway refers us to NHBC, while NHBC has so far declined part of the claim without inspecting the newly exposed area. Our experience of Bellway’s aftercare has been appalling. I would strongly advise prospective buyers to research what protection they will actually receive after the first two years. We will update this review if Bellway or NHBC finally arranges a proper technical inspection and resolves the problem.