A guide to living in Yorkshire and the Humber

Please tell us about the good and bad aspects of living in your local area:

I lived in moda for over a year. There are definitely some good things but unfortunately I also encountered some serious issues that had a huge effect on me. The location is awesome and the city center is really close. They have a small sainsbury that is just outside of the building which is pretty cool. Some of the staff were really friendly and kind especially Charlotte. However there were some serious safety issues that I encountered, once someone from the maintenance broke into my apartment in the early morning and I was screaming at him to leave my apartment but he refused and when I reported this incident I it to be taken seriously (they didn’t) Another time I scheduled an appointment with the maintenance and I made it very clear that I would like to be attended but the maintenance was let into my apartment by someone a day earlier than scheduled, even though I clearly said that I want to be there. They made me wait for over a month and their excuse that this was a serious matter, if it was a serious matter they would’ve entered the apartment immediately and would definitely not ask me to choose a date and time only for them to enter ONLY A DAY EARLIER THAN THE APPOINTMENT. This happened without my consent despite clear communication (mind you they eventually entered my apartment the third time also after all of that). Something that is more concerning are the gates/doors that are in the garden, I saw a homeless person inside the garden where there are literally apartments that are in the ground floor and some could’ve had their window doors opened(don’t recommend living in ground floor bc the garden gates are always opened). Another time I was at the reception area in early morning and saw someone sleeping in one of the couches while only one staff was on duty. This could genuinely put risk not only on residents but also on staff considering the staff was alone. Overall, the location is very convenient and some staff members were amazing, but the safety concerns and management issues definitely outweighed the positives for me.

How has the building management responded to any problems or issues you have raised:

They didn’t. They either took a long time and I had a problem with the heater in the en-suite (it kept dripping a liquid green substance) that they did not fix and I called them multiple times over this matter and eventually they said that just wipe the liquid substance.

Please share one thing (or more) which you wish you had known before you moved in:

The community utilities. Absolutely a scam and the way they communicate and write emails to customers it is like they want to confuse them more on purpose.

Please tell us about the good and bad aspects of living in your local area:

Great bar restaurants shops nearby and convenient. Close to the train station. Car parking is limited and in a bad area for break ins

How has the building management responded to any problems or issues you have raised:

Slow to respond and fix issues. Ticket system could be better managed with more engineers and cleaners

Please share one thing (or more) which you wish you had known before you moved in:

Wish I had know about the parking and negotiated a better price

Please tell us about the good and bad aspects of living in your local area:

I think the location of Altitude at Phoenix is perfect. It makes the world of difference being able to walk into town in less than 15 minutes, with every shop you could possibly want on your doorstep. It is also great being only 10-15 minutes from Leeds Docks, a beautiful area for a lunchtime stroll, with a canal walk that makes you feel like you're worlds away from the city centre. As with any city centre location, there are less desirable parts (e.g. dark alleyways and bridges) where extra caution is needed, but I have never felt unsafe in this area, as it is always well lit and busy.

How has the building management responded to any problems or issues you have raised:

Excellent - any maintenance requests or queries have been dealt with quickly. It's great we can use WhatsApp for swift communication, plus having an 24 hour on-site team so someone is always on hand.

Please share one thing (or more) which you wish you had known before you moved in:

I would say go to the events! It might take a few events to find 'your crowd', but it really does help you meet people. Also, hanging out in the communal areas such as the workspace helps you gradually build connections.

Please tell us about the good and bad aspects of living in your local area:

I love the location, its close enough to the city centre to be accessible but far enough to be quiet. The viaduct area is great to sit out in summer and it's great that they are dog friendly even having a little dog park! It'll be great when the gym opens too.

How has the building management responded to any problems or issues you have raised:

Any small issues I've had have been fixed very quickly

Please share one thing (or more) which you wish you had known before you moved in:

There isn't a shop very close by, but there's a small shop in the main reception where you can buy all the essentials so it's not a problem.

Please tell us about the good and bad aspects of living in your local area:

Clarendon quarter is close to the local Morrisons for a quick food shop. The building is peaceful and quiet especially in the evening, residents are respectful of the living space.

How has the building management responded to any problems or issues you have raised:

Very quick response and very helpful with maintenance requests

Please share one thing (or more) which you wish you had known before you moved in:

Looking at the newsletter for social events and discounts