A guide to living in Yorkshire and the Humber

Please tell us about the good and bad aspects of living in your local area:

I lived at Pin Yard for around 2.5 years and had a very positive experience. The location is excellent and extremely convenient. I only moved out because I wanted to move into a house with a garden. The development is around a 7-minute walk from the train station, which is particularly convenient if you do not have a car or need to travel to different locations. The city centre and main shopping areas are approximately 15–20 minutes away on foot, Crown Point is around 10 minutes away, and Costco is approximately 15 minutes away. There is also a Tesco Express just a 4-minute walk away, which is very convenient for late-night or everyday shopping. Bin collections were never an issue for us, and we experienced very little traffic or noise pollution. Overall, the area felt safe, secure and well connected.

How has the building management responded to any problems or issues you have raised:

The Pin Yard management team has been very helpful whenever we raised an issue. Grace, Chloe and Jessica were particularly supportive and always tried to resolve problems as quickly as possible. Most issues were dealt with promptly, while anything requiring a handyman was generally resolved within one or two days. The Pin Yard team consistently went above and beyond to help residents and supported us whenever we needed assistance. Overall, we were very happy with the level of service and responsiveness from the management team.

Please share one thing (or more) which you wish you had known before you moved in:

There is nothing significant that I wish I had known before moving in, as our overall experience was very positive. The property is relatively expensive, but considering the excellent location, security, facilities and convenience of being close to the city centre, I felt the cost was reasonable. I would recommend Pin Yard to anyone looking for a secure and convenient place to live.

Please tell us about the good and bad aspects of living in your local area:

The building is situated near the Wellington place office blocks so you are on the doorstep of Sainsburys local, coffee shops and restaurants. Plus, the canal is just behind offering walking routes to cafes and bars on the river.

How has the building management responded to any problems or issues you have raised:

Promptly and efficiently. Being a new build there has been a couple of snags, however they have responded and fixed them very quickly. They are also great at completing alterations requests.

Please share one thing (or more) which you wish you had known before you moved in:

Views from the apartments are great and parcels are safe in a parcel room.

Please tell us about the good and bad aspects of living in your local area:

Super close to the Tesco express which is ideal if you need to pick up a few things! 10 min walk maximum from the city centre and train station which is so convenient! Parking is available in a secure underground parking lot for a reasonable price - also on street parking which is free on a Sunday! Such a quiet street so never any traffic stress, bins are collected regularly and there is a huge bin facility downstairs, no anti social behaviour and no noise from traffic or construction

How has the building management responded to any problems or issues you have raised:

My sofa broke and was replaced within a couple of days - reception and maintenance couldn’t have been any more helpful

Please share one thing (or more) which you wish you had known before you moved in:

The flats are warm! So if you are moving in summer bring a fan (ideal for winter though!)

Please tell us about the good and bad aspects of living in your local area:

Close to lots of bars. Close to the shops. Not much noise on a night. Parking on weekend for friends is free

How has the building management responded to any problems or issues you have raised:

Staff are helpful in answering any queries related to broken appliances and are fair.

Please share one thing (or more) which you wish you had known before you moved in:

The flat on the top floor can get very hot in summer

Please tell us about the good and bad aspects of living in your local area:

Very poor after-sales service. The experience after purchase has been completely different from what was promised at the time of sale. Important work was missed, repeatedly delayed, and we have been chasing for around six months. Their own team visited the property numerous times, identified the lack of ventilation and highlighted the items affected by it. We have requested nothing extra—only that the affected work is properly rectified. Instead of taking responsibility and resolving the problem, we are now receiving arguments about why work will not be completed. Very disappointing customer care and lack of ownership throughout.

Please share one thing (or more) which you wish you had known before you moved in:

Not recommended. Based on our experience, I would not recommend purchasing from this developer. The sales experience may appear positive, but after completion, we faced poor quality checks, incomplete and defective work, and months of chasing. After-sales support has been extremely disappointing, with more focus on refusing responsibility than resolving genuine customer concerns.

What is the best feature of your home:

Extremely disappointing overall quality and handover. The property had numerous issues, including a faulty meter, incomplete handover, poor cleanliness, missing ventilation and unfinished or defective items, suggesting inadequate checks before completion. We have compromised from day one and spent months chasing problems that should have been resolved before Handover.