Soho Yard, S3

Manager response

Thank you for taking the time to leave a review and share your experience of living at Soho Yard. It’s great to hear that you’re enjoying the development, facilities and the location, and that you’ve found the team so welcoming and helpful. We’re also pleased to hear that the soundproofing and courtyard lighting have made such a positive difference. We appreciate your feedback regarding the lack of coat hooks and hanging space, as well as the comments around parking and drop-off. We’ll make sure these points are passed on to the relevant team. We hope you continue to enjoy your time at Soho Yard!

Manager response

Thank you for taking the time to leave a review. It’s great to hear that you’re enjoying living at Soho Yard and making use of the facilities and local amenities. We’re also pleased to hear that the team has been helpful and responsive when you’ve raised any queries. We appreciate your feedback regarding the parking and understand the frustration around this. Do you have access to the resident parking discounts for both RCP and Q-Park? If not, please pop down to reception and we can get these set up for you.

Manager response

Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that you’re enjoying the building, amenities and local area, and that the cinema room and co-working spaces have been useful for you. It’s also great to hear that our team and in-house maintenance support have made a positive difference to your experience. We’re sorry to hear that your experience with Homebox has been stressful. We completely understand how frustrating this has been, and we appreciate you highlighting it. We will continue working to improve the Homebox experience for residents and ensure any concerns are handled as smoothly as possible. Thank you again for your kind comments and recommendation — we really appreciate it.

Manager response

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not fully met expectations. We understand your comments around value for money and appreciate that residents will naturally compare their experience with other developments in Sheffield. Our aim is to provide high-quality homes, well-maintained shared spaces and a positive resident experience, so we are disappointed to hear that you feel the building has not delivered this for you. We are also sorry to hear that you have found the apartment too warm, particularly during warmer weather. Comfort within the apartments is important to us, and we would encourage you to report this to the building management team so they can look into your specific apartment and advise on any practical steps that may help. Regarding utility costs, these can vary depending on usage, tariff arrangements and apartment type, but we appreciate your concern and would be happy to discuss this with you in more detail. We are pleased to hear that you have experienced some sense of community through the gym sessions. We also provide a range of resident events and engagement opportunities throughout the year, and we are committed to continuing to grow the community within the building. We always welcome resident feedback and suggestions on the types of events or activities they would like to see more of. As you have not yet raised these concerns with the management team directly, we would really welcome the opportunity to speak with you and better understand your experience. Please contact the team so we can look into the matters you have raised and see how we can help. Thank you again for your feedback.

Manager response

Thank you so much for your wonderful review. We’re delighted to hear how much you’ve enjoyed the design of Soho Yard and the sense of community within the building. It’s great to know the shared spaces, amenities, and little touches throughout the building have helped make it feel like home. We also really appreciate your feedback regarding the local area, and we’re so pleased you’ve enjoyed everything Kelham Island has to offer. Thank you as well for your honest comments around parking — we understand this can be frustrating at times due to the city centre location. A special thank you for your kind words about Terry and the wider team too. We’ll be sure to share your feedback with them, and we’re so pleased they’ve been able to support you whenever needed. Thank you again for taking the time to share your experience and for recommending us.