Manager response

Thank you for your kind review and for taking the time to share your experience at Soho Yard. We’re delighted to hear that your apartment met your expectations and that you’re enjoying the modern design, as well as the clean and well-maintained communal spaces. It’s great to know that features like the secure bike storage and on-site gym have added value to your day-to-day living, and that the location has made getting into the city centre so convenient. We’re especially pleased to hear your feedback about the lettings process being clear and straightforward—that’s exactly the experience we aim to provide from the very beginning. A special thank you as well for your kind words about Liv and Megan. We’ll be sure to pass this on to them—they’ll be thrilled to know their support has made a positive impact. We truly appreciate your recommendation and are glad to have you as part of the Soho Yard community.

Manager response

Thank you for taking the time to share your feedback. We’re really pleased to hear that you’ve had a positive experience overall and that you appreciate the design of the building, as well as the efforts of our team. It’s especially encouraging to know our reception and management staff have made a good impression—providing a respectful, responsive, and supportive service is something we take great pride in. We also appreciate your understanding regarding the recent hot water issues. While we’re glad this didn’t significantly impact you, we worked hard to address the situation as quickly as possible and to keep all residents informed throughout. Thank you as well for your honest feedback around parking. We understand that this can be an important consideration, and we recognise the value of clearer communication before moving in. While we do not have on-site allocated parking, we continue to work with local providers to secure discounted options for residents and will take your comments on board to improve how this information is shared in the future. We’re grateful for your recommendation and are pleased to have you as part of the Soho Yard community!

Manager response

Thank you so much for your wonderful feedback. We’re delighted to hear how much you’re enjoying life at Soho Yard, from the design and amenities to the location and overall atmosphere of the building. It’s especially rewarding to know that you feel safe, comfortable, and at home here—particularly after moving from abroad. Creating a welcoming and supportive environment for all our residents is incredibly important to us, so your comments truly mean a lot. We’re also pleased to hear that our team’s proactive approach and willingness to go the extra mile have made a positive difference to your experience. We’ll be sure to share your kind words with them. Thank you as well for your feedback regarding furnished and unfurnished options on higher floors. We understand how important choice is and will certainly take this into consideration for future availability. We really appreciate your recommendation and are glad to have you as part of the Soho Yard community!

Manager response

Thank you Chris for taking the time to share such a thoughtful and positive review of your experience at Soho Yard. We’re delighted to hear how much you’re enjoying your apartment, especially the views and spacious, modern design—it’s something we’re very proud of. It’s also great to know that the sense of community, resident events, and the welcoming atmosphere from our team have made a difference to your day-to-day experience. Creating a place that feels both vibrant and relaxing is exactly what we aim for, so your comments really mean a lot! Kind regards,