Category Scores
The Residences Manchester is a Build to Rent development featuring a range of one, two and three-bedroom apartments. Residents have access to a wide range of shared amenities. Some of these include a 20 metre indoor swimming pool, sauna, gym, yoga and dance studio. The development is only a three-minute walk away from both Castlefield and Deansgate stations.
The Residences Manchester, M15 Reviews
Write a Review Upload PhotosIncredible city living it’s the place to be.
I absolutely love the design and facilities, I work from home most days and the residents lounge and the galley is as good as any office I’ve worked in. The interior design is just amazing, such a feel good environment.
The management team are just lovely so welcoming every morning and love to fuss my dog which is nice, I don’t know everyone’s name even though they remember mine which makes us feel nice, Lynsey from house keeping in West Tower is very lovely always smiling and happy to chat and fuss the dog and keeps those cushions in perfect alignment.. the fine details 👌🏼 All in all an amazing place to be and I don’t see myself moving anytime soon.
Please tell us what you like and dislike about this area:
Perfect for shopping as the General Store is literally downstairs, 5 min walk to deansgate so everything is on my doorstep really including tram.
Please share one thing (or more) which you wish you had known before you moved in:
None that I can think of. Everything is perfect for us.
How has the building management responded to any problems or issues you have raised:
Yes. Immediately repaired the washing machine and battery fobs on front door within 24 hours of asking.
Manager Response
Daniel, thank you very much for your 5 star review! Your comments on the team and the site are much appreciated, we would be lying if we said we did not agree.
We hope you enjoy your continued stay with us.
Best regards,
Paul Winterburn
Assistant General Manager
Awful!!
Very badly designed, how can modern building be designed without any consideration for disabled persons. I was shocked when offices advised was no disabled parking bays. The office staff never ever respond. Never suffered such bad service.
The front of house is better than the back office.
Please tell us what you like and dislike about this area:
Been advised by the office that there is no disabled parking provision for the development this is not acceptable.
Please share one thing (or more) which you wish you had known before you moved in:
I have adopted child who is disabled, and had assumed there would have been some disabled parking offered on site, but have been advised by the office that no disabled parking provision has been made at the development which is shocking to consider the development is very newly built, and surprised that building could be designed in such a manner.
Had I known I wouldn’t have let the flat.
How has the building management responded to any problems or issues you have raised:
It’s pointless raising any issues with the office staff as they will never respond. They have not informed me about my internet. The Tv antennas don’t work in the bedrooms and this has been reported for 5 days.
Manager Response
Jerry, thank you for your review. Whilst we appreciate it is not a positive one, we welcome feedback of all types. To my understanding the resident services team have responded to your email queries within 24 hours as per our procedure.
The team has sent you a follow up in relation to the above points you have raised so hopefully we can come to a positive solution for you.
Anything further please do not hesitate to contact hello@theresidencesmanchester.com
Best regards,
Paul Winterburn
Assistant General Manager
Started well, standards dropped as time went on.
A typical day might involve walking through puddles of dog piss to get into the building, stepping over more puddles in the lift to be greeted with an apartment that stinks of weed from a neighbour.
The windows were probably cleaned twice in 4 years and to a poor standard.
To add insult to injury, I moved out over two weeks ago and still haven’t recieved my deposit back from the management.
Citing a lack of staff resources as the reasons for delay is an appropriate response for the cost cutting nature of this management company.
As much as I enjoyed the early years of living here, I’m glad to be out as it’s in poor hands.
The exception to this is the front of house team who were consistently polite, friendly and helpful throughout my time here. The issue is with the management company.
Please tell us what you like and dislike about this area:
I lived here with my wife for almost 4 years. We had a kid here and she spent the first year of her life there. I love the building and the space.
But the management are useless. Towards the end of my tenancy the building became more and more dilapidated and standards dropped everywhere.
Please share one thing (or more) which you wish you had known before you moved in:
That the management company would be willing to let things slip so much.
How has the building management responded to any problems or issues you have raised:
Mostly provided just excuses not answers to problems.
Manager Response
Thank you for the review Andy, whilst we are disappointed that it is not a better one, we appreciate feedback of all natures. We have noted some of your points and these will be fed back to see where we can improve, if you would like to email; hello@theresidencesmanchester.com, I am happy to discuss some of the points raised further.
Regarding your deposit, this has been processed by the Resident Service team and will be processed by accounts this week, unfortunately we experienced a sudden departure of two colleagues who worked on that area of the department, the team have now caught up on this.
Best regards,
Paul Winterburn
Assistant General Manager
Best Place in Manchester
The buildings are stunning and always very well cleaned. The facilities are second to none and the residents all work to keep it clean. The management company are always incredibly helpful, particularly Karolina, who gave us our first viewing and supported us perfectly through to move in.
Please tell us what you like and dislike about this area:
The area is a short walk from the city centre which has everything you could possibly need; the management company always have recommendations and advice if you new to the area.
Please share one thing (or more) which you wish you had known before you moved in:
The management company brief you quite well so I didn’t feel I missed anything.
How has the building management responded to any problems or issues you have raised:
Any issues have been resolved within a few days and always well communicated.
Manager Response
Jack, thank you so much for your 5 star review! Your feedback is much appreciated and we hope you enjoy your continued stay with us.
Best regards,
Paul Winterburn
Assistant General Manager
Good customer service
The concierge staff have been very welcoming and are always helpful, especially Alain. Whenever faced with an inconvenience, he has very very helpful, he has a very polite and friendly attitude. I’m very grateful for the service provided. Thank you!!
Please tell us what you like and dislike about this area:
Alain has been extremely helpful during his night shifts. Very friendly and polite. The customer service has been excellent
Please share one thing (or more) which you wish you had known before you moved in:
The noise from other flats can be very annoying!!!
How has the building management responded to any problems or issues you have raised:
The building have been very helpful for any issues I’ve had.
Manager Response
Yasmeen, thank you very much for your review! Your kind words are appreciated, especially in regards to Alain, we will pass this on.
Best regards,
Paul Winterburn
Assistant General Manager
Fantastic
Great facilities such as the swimming pool, gym, dance studio, spa, business lounge to study and work is great. Staff is always willing to help. Rooftop views are really nice and the plenty of spaces to relax inside the building. Overall its a great place to stay.
Please tell us what you like and dislike about this area:
Everything is close by and nice location. There is a grocery market right underneath the building. It’s very convenient.
Please share one thing (or more) which you wish you had known before you moved in:
Everything is great. The elevator doors in the lobby can be improved.
How has the building management responded to any problems or issues you have raised:
They have been very helpful and kind. They have been co-operative.
Manager Response
Shipra, thank you so much for the 5 star review!
We really appreciate you kind words and they will be shared with the team.
We hope you enjoy your continued stay with us.
Best regards,
Paul Winterburn
Assistant General Manager
Pinnacle of urban living!
The development offers everything you need, and beyond, it’s finished to the highest standards and with the state of the art gym, the luxury spa, restaurants, cafés and shops it really feels like a dream home. The management is always on site and ready to help whenever needed.
Please tell us what you like and dislike about this area:
Living in Deansgate Square really is the pinnacle of urban living. The area is bursting with restaurants, cafés, shops, clubs and bars. The tram stop and the train station are just a stone’s throw away. Overall, it’s a very safe area, kept clean and with the bonus of being next to the gorgeous canals of Castlefield.
Please share one thing (or more) which you wish you had known before you moved in:
Try and get a north facing flat, as during summer It can get really hot.
How has the building management responded to any problems or issues you have raised:
The staff has always been very helpful – credit to Yasmina for always being extremely professional and responding to my queries and requests in a promptly
manner.
Manager Response
Thank you for your 5 star review! It is very much appreciated.
Wishing you an enjoyable continued stay with us.
Best regards,
Paul Winterburn
Assistant General Manager
Great HouseKeeping
Love the development, and the level of HouseKeeping, especially for Lyndsey (West Tower).. always working tirelessly hard to ensure a clean tidy foyer.
The staff of the desk are always friendly and happy to help.
Lastly, the design and facilities are great.
Please tell us what you like and dislike about this area:
Nothing of much concern, the traffic noise is relatively quite, bun chute work most of the time.. the lifts however can be problematic at times.
Please share one thing (or more) which you wish you had known before you moved in:
No hidden surprises when moving in, everything was as expected and clearly explained.
How has the building management responded to any problems or issues you have raised:
No real problems, only having problems with the monthly direct debit. Hope the can be resolved soon.
Manager Response
Ryan, thank you so much for your review! It is much appreciated.
With a live site unfortunately we do from time to time enter issues with the bin chutes and lifts but we work closely with our third party contractor to ensure they are never out of action for too long.
Regarding any issues with direct debits, do not hesitate to reach out to us on; hello@theresidencesmanchester.com where one of the team will be more than happy to help.
Best regards,
Paul Winterburn
Assistant General Manager
Housekeeping West Tower Lindsay ❤️
Lived here for 3 years+. It’s super clean which is not easy to do. Lindsay in West Tower Housekeeping team is exceptional, so clean. Such a smiley face every time I get up and go to work, or when I come home. She’s a real asset to my experience here.
Please tell us what you like and dislike about this area:
Love how easy it is to access the motorway links, and town too. Lovely people and community feel – feel so safe
Please share one thing (or more) which you wish you had known before you moved in:
What a supportive community it would be. People are so lovely
How has the building management responded to any problems or issues you have raised:
Great, without fail – always available – never an issue
Manager Response
Adam, thank you for the 5 star review! It is much appreciated by the team, especially your kind words on Lindsay, she is a great asset to our team.
We hope you enjoy your continued stay with us at The Residences.
You know where we are should you need anything.
Best regards,
Paul Winterburn
Assistant General Manager
Excellent
The property itself is well-maintained and has all the amenities one could ask for. The spacious living room and cozy bedrooms are perfect for relaxation. The kitchen is fully equipped with modern appliances and storage space.
Georgios has been incredibly helpful and responsive and attentive to any needs I may have. Overall, I am extremely satisfied with my experience at West Tower and would highly recommend it to anyone looking for a comfortable and convenient place to call home.
Please tell us what you like and dislike about this area:
I recently moved into this beautiful residential property and I couldn’t be happier with my decision. The location is perfect, with easy access to shopping, dining, and entertainment options. The neighborhood is quiet and peaceful, providing a serene atmosphere to come home to after a long day.
Please share one thing (or more) which you wish you had known before you moved in:
How close it is to everything and the satisfaction gained from staying there.
How has the building management responded to any problems or issues you have raised:
Overall, I am extremely satisfied with my experience at West Tower and would highly recommend it to anyone looking for a comfortable and convenient place to call home.
Manager Response
Thank you for the 5 star review! It’s great to receive such positive feedback regarding the site and the team.
We hope you enjoy your continued with us here at The Residences!
Thanks,
Paul Winterburn
Assistant General Manager
The conceirge Yousef is the best member of staff I have met
The management is very poor. They won’t let anyone move in & have raised prices to let people move out. They only want specific people in their buildings which is discriminatory. I took me so much time to get them to let me move in and whenever I emailed them I would get a late response. A lot of other friends have also struggled to get an apartment.
Please tell us what you like and dislike about this area:
The conceirge Yousef is the best member of staff I have met. I know him now for a few years and since I moved in he has been the most helpful and professional. Its so nice to always see him at the desk and have a chat because he is so nice. He knows everything about the buildings and has helped me with ever issue I have, more than the management. I trust him the most out of all staff because he is very professional and honest. Such a good gentle men. He deserves being part of my review.
Please share one thing (or more) which you wish you had known before you moved in:
Wish I knew the management didn’t care about anyone.
How has the building management responded to any problems or issues you have raised:
They are somewhat okay in responding. Sometimes quite slow. Other times very fast and effecient.
Manager Response
Darl, thank you for your review, although it not a positive one. For people to rent with us we have a set policy and guidance which applies to all, this is not discriminatory toward anyone and in terms of price increases, we operate a steady state increase within our towers.
Unfortunately our availability is very low at present and this is a reflection of the current market, we do advise people to act quickly when apartments come up.
If you do have further issues or would like to discuss anything highlighted above, please email myself at hello@theresidencesmanchester.com
Best regards,
Paul Winterburn
Assistant General Manager
Resident photos
Facilities
Concierge
Gym
Lounge
Onsite Maintenance
Parking
Pet Friendly
Private Dining
Resident Events
Roof Terrace
Service
Swimming Pool
WiFi Included
