The Green, Hartlepool, TS26

Please tell us about the good and bad aspects of living in your local area:

I love where my house is! It’s on a beautiful park and I can see lovely trees and wildlife out of my window. A calm area where neighbours get along nicely. I’ve lived in a Place house houses for about eight years now. I wouldn’t live anywhere else but in a place, Placefirst.

How has the building management responded to any problems or issues you have raised:

If there is any problems, I just enter them on the website and they come out at the next convenable space for me

Please share one thing (or more) which you wish you had known before you moved in:

The rent goes up every year. Which could possibly push people out. As people don’t tend to stay in these houses long.

Please tell us about the good and bad aspects of living in your local area:

The area is quiet, clean, and close to shops, supermarkets, and public transport. It's convenient for daily living. Parking is generally good, although it can be busy at times. Overall, it feels like a safe and pleasant place to live.

How has the building management responded to any problems or issues you have raised:

Whenever I have reported an issue, the management team has responded promptly and kept me informed. The problems were handled professionally and resolved within a reasonable time.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I'd known how convenient the location is, with shops and transport links nearby. Overall, it's been a pleasant place to live, and I'd recommend it to anyone looking for a modern, well-managed home.

Please tell us about the good and bad aspects of living in your local area:

In short distance to local shops, takeaways etc. I drive so don’t use any transport links. Our street is quiet despite the surrounding areas. The parking is sometimes a nightmare because the people in 1/2 beds still have up to 2 cars between them. The houses adjacent to the back of ours are awful and we’re constantly having issues with the state of the back alleys due to them(they’re not Placefirst)

How has the building management responded to any problems or issues you have raised:

In the 6 years I’ve been here, they’ve gotten a lot better and they respond to issues a lot quicker than they used to

Please share one thing (or more) which you wish you had known before you moved in:

What experience I’d have with the neighbours out the back and that we weren’t able to use the loft space as storage

Please tell us about the good and bad aspects of living in your local area:

Lovely local area, close to shops, restaurants and pubs. The green is fantastic and really well maintained.

How has the building management responded to any problems or issues you have raised:

Really quick response via phone or email, quick to visit and get things sorted.

Please share one thing (or more) which you wish you had known before you moved in:

could do with more storage space - there’s nowhere to put anything in a one bedroom!

Please tell us about the good and bad aspects of living in your local area:

We're currently challenging our Council Tax bracket, we were expecting our bracket to be Band A due to there being only 6 rooms in the property and no front garden and instead we're in Band B and it's a lot harder to afford. We understand it's not a designation you chose, however you can challenge the bracket, as you own the home, and it'd make life a lot easier for us, your clients. I moved into this property from a 3 bed 2 bath with a front and back garden with almost double the square footage of the home, and my previous house was in Band A.

How has the building management responded to any problems or issues you have raised:

When we had an emergency with our property, the landlord instantly sent someone out and it was fixed within 24 hours. However the smaller issues on our list of things that need addressing have not been touched upon for 3 months.

Please share one thing (or more) which you wish you had known before you moved in:

That the bathtub is FAR smaller than it looks and is impossible to use due to it's undesirably small size.