Placefirst

Placefirst is an award winning and experienced build-to-rent developer and operator with 1,500 homes across the UK. Since their establishment in 2010, they’ve been committed to building and developing aspirational neighbourhoods with high-quality, well-maintained homes built specifically for rent, professionally managed by in-house teams.

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Placefirst

Asks for reviews – good or bad

Company

  • Website: www.placefirst.co.uk

  • No. of developments: 11

  • Development locations: North East England, North West England, West Midlands, Yorkshire and the Humber

"Prompt response to complaints and issues of maintenance"

GraceWest End, LA4

"The team behind the management is alwayz approchable & well behaved"

Anil M. TGell Street, S3

"The grass areas being tended regularly all adds to a more relaxing rental property"

EK4YScholars View, DH5

Developments by Placefirst

Viewing 1-5 out of 11

Development image of Welsh Streets, L8
Rental Only

Welsh Streets, L8

3.55

(78 reviews)

From £1,048 pcm

2 beds

View development
Development image of The Green, Hartlepool, TS26
Rental Only

The Green, Hartlepool, TS26

4.18

(29 reviews)

From £775 pcm

3 beds

View development
Development image of Elevate, M13
Rental Only

Elevate, M13

4.30

(19 reviews)

From £974 pcm

1 beds

View development
Development image of Skye Edge, S2
Rental Only

Skye Edge, S2

4.02

(17 reviews)

From £1,300 pcm

4 beds

View development
Development image of Cross Heath Grove, LS11
Rental Only

Cross Heath Grove, LS11

4.31

(16 reviews)

View development

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Latest Reviews

3.91

207 total reviews

Stats

Overall

3.91

Facilities

3.76

Design

4.06

Location

4.00

Value

3.46

Management

3.59

Viewing 1-5 out of 207
Lovely house and development

Roxan (Tenant)

Verified Resident

The Green, Hartlepool, TS26

Jul 2024

Dave is lovely and friendly always says hello and gave us a lovely welcome pack when we moved in. The house is a great size with plenty of floor space and a lovely back garden with paved patio area. The house is very modern and windows let a lot of light in.

Please tell us about the good and bad aspects of living in your local area:

Close to local convenience shops and walking distance to town. It is a quiet area with a lovely grass area right outside which is great for little dog walks and has plenty of bins and few benches. Plenty of parking available.

How has the building management responded to any problems or issues you have raised:

It was handled very quickly and didn't hesitate to get it fixed. Brilliant service.

Please share one thing (or more) which you wish you had known before you moved in:

The key for the gate HD a £5 deposit that can be obtained from the council. The council do come and clean up the back every now and then. You don't need to put the bins out as they are able to get to them.the gassed area is well maintained and often.

5

Facilities

5

Design

4

Location

5

Value

5

Management


Cross Heath is a nice place to live

Greta (Tenant)

Verified Resident

Cross Heath Grove, LS11

Jul 2024

Cant complain in general. Some ups and downs, but eventually things get sorted by the team! Modern development, keeps communal areas tidy. Tries to solve problems in a timely manner. Most important thing they are pet friendly, which is why we chose them. Been a resident for 4 years now!

Please tell us about the good and bad aspects of living in your local area:

Nice neighbourhood, considering it is in Beeston Close to city centre, most importantly pet friendly!

How has the building management responded to any problems or issues you have raised:

Not bad in solving problems. But sometimes there are miscommunication errors. Someone said something, someone forgot. Someone assumed..

Please share one thing (or more) which you wish you had known before you moved in:

Mould problem is not great. They tried to solve it, but i think its is black mould from the groind, and it is affecting our health. Winter months, has to be cleaned twice a week. After the repairs, we will see how it will be this winter. Even though i can allready see some areas that it is reappearing again and it is summer now. Once got sent a letter to ventilate the home by opening windows and that sounded a little in appropriate

5

Facilities

3

Design

5

Location

4

Value

5

Management


Amazing development

Dennis (Tenant)

Verified Resident

Scholars View, DH5

Jul 2024

If I had to describe this estate in one word, it would be either amazing or unique. First of all the property manager Dave is an absolute dream. He goes above and beyond for all the residents. He is not just kind but also understanding. The neighbourhood in the estate is very diverse which I really like as well. You get people from all different walks of live and so so many kind and lovely people. The buildings are amazing as well. They are not perfect, but obviously it still needs to settle in. It definitely feels like a forever home.

Please tell us about the good and bad aspects of living in your local area:

Scholars view is perfect. While there were some issues in 2022 with the neighbouring council estates, Placefirst has done an amazing job. Shops and other local amenities are all close by. If you drive you can be in Durham, Sunderland or Newcastle in no time. The availability of takeaways is amazing as well.

How has the building management responded to any problems or issues you have raised:

Amazingly. No time wasted and great work done. Perfect

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how close Scholars view is to all these big cities. Gateshead, Newcastle, Durham, Sunderland, Stockton and so many more cities can be reached in 30 minutes or less. It’s always easy to go anywhere. Leaving London I was worried about being cut off from big cities. However no concern anymore.

5

Facilities

5

Design

5

Location

5

Value

5

Management


Great place to live

Emily T (Tenant)

Verified Resident

Elevate, M13

Jul 2024

I live in a one bed apartment and it's beautiful. The design is very modern and convenient, and I have everything I need in order to live comfortably. The property manager is brilliant; she is approachable, personable, and responds to any queries in a timely manner. I feel well taken care of in my space and am enjoying my tenancy!

Please tell us about the good and bad aspects of living in your local area:

The development is in a great central area, close to all necessary amenities. It can be noisy at times, but overall the convenience outweighs the occasional noise.

How has the building management responded to any problems or issues you have raised:

The maintenance could do with some improvement. The portal is a great way of logging difficulties, however I had some issues when it came to organising my repairs and communicating with the repair people.

Please share one thing (or more) which you wish you had known before you moved in:

The flats can get very warm in the summer and the surroundings can be quite noisy at times.

4

Facilities

5

Design

5

Location

3

Value

5

Management


Avoid The Welsh Streets At All Costs!

RosieP (Tenant)

Verified Resident

Welsh Streets, L8

Jun 2024

The above coupled with horror stories upon check out leave little to be desired. Deposits not return (many having to resort to contacting the CEO to even get an answer). Massively charging people for general wear and tear at the end of their tenancy.

Please tell us about the good and bad aspects of living in your local area:

Living in the Welsh streets for 4 years has been nothing short of hell. I don’t say this lightly- you only have to look at the Welsh streets resident group on Facebook to see just how unhappy the majority of residents are. We are constantly plagued with rodent issues, both inside and outside in the communal areas. When we have contacted them we are greeted with a less than helpful ‘call the city council’. Exposed wires, communal gardens with lights that don’t work, holes left from builders where works haven’t been finished, large rat holes in the garden where our children play.

How has the building management responded to any problems or issues you have raised:

Until recently, issues were left unaddressed for lengthy periods of time. They have since started acting quicker (I assume for the general dissatisfaction). For example- the communal lights in our garden have been inactive for over 3 months now.

Please share one thing (or more) which you wish you had known before you moved in:

How bad it really is. Promises of being a family development only to receive email from them to say any unclaimed toy would be taken to the tip without notice.

1

Facilities

1

Design

3

Location

1

Value

1

Management

Manager response

Dear Rosie, Thank you for taking the time to share your experience living in the Welsh Streets. We sincerely apologise for the difficulties you have faced during your tenancy. We take your concerns very seriously and are committed to improving our services and addressing the issues you mentioned. Our residents' safety and satisfaction are our top priorities. Here are some steps we are taking to resolve the problems you highlighted: Maintenance and Repairs: With the introduction of the Placefirst app, maintenance issues are being dealt with much quicker and we are continuing to develop and improve this process. Communication: We understand the importance of clear and timely communication. We are committed to providing regular updates on the status of reported issues and ensuring that residents are informed about any changes or actions being taken via our portal, app, and email. Community Areas: For health and safety reasons, we have had to address abandoned toys and other items in the community areas. Despite multiple attempts to find a home for all abandoned toys, some were left in poor condition and were not claimed by residents. Consequently, we had to remove them to maintain a tidy and safe environment. Moving forward, we will continue to collaborate with all residents to ensure that every toy and item left in the communal areas belongs to a home and does not need to be removed. We appreciate your feedback and are dedicated to making the necessary improvements to enhance the living experience in the Welsh Streets. If there are any specific issues still unresolved, please contact our management office directly so we can address them promptly. Thank you for your patience and understanding. Team Placefirst

Posted by

Marion Read, Placefirst

Jul 2024

Review image for review 80f27254-2e35-4395-8423-014e1acbe337

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These reviews are the subjective opinion of a HomeViews member and not of HomeViews