A guide to living in Brentford

Please tell us about the good and bad aspects of living in your local area:

The location is Great! We have Brentford leisure centre which has a swimming pool literally 2mins walking distance; there are a few local shops (Sainsburys, Co-op and Mum’s); we have a cute cafe 1min away. We are also 5mins walk from all pubs along the river Thames and also 15mins walk from Kew Gardens. It’s also very well connected: there are different bus stops, Gunnesbury station 15mins walk and you are in central London in no time!!

How has the building management responded to any problems or issues you have raised:

They have been fast in responding and understanding. Having maintenance on site is really useful.

Please share one thing (or more) which you wish you had known before you moved in:

There a few events organised by the team which are fun!

Please tell us about the good and bad aspects of living in your local area:

Great, you have the choice of the bustle of Chiswick High Street, the short walk to Brentford and Kew across the river. Great parks and green spaces and some of London's best pubs on your doorstep. Transport is good with two lines going from Gunnersbury and national rail calling at Kew Bridge Station. Our street and building is quiet and everyone is friendly.

How has the building management responded to any problems or issues you have raised:

The building management has always responded promptly and professionally. Issues are acknowledged quickly, communication is clear, and any concerns are resolved efficiently, making the overall experience reassuring and hassle-free.

Please share one thing (or more) which you wish you had known before you moved in:

Everything was pretty well explained, we haven't had any shocks at all and knew the area pretty well before moving

Please tell us about the good and bad aspects of living in your local area:

The area offers an excellent range of local shops, supermarkets, and cafés, making everyday living both convenient and enjoyable. Nearby parks and green spaces provide ample opportunities for walking, exercise, and outdoor recreation. Transport links are excellent, with strong road connections and reliable public transport services, ensuring straightforward commuting and easy access to surrounding areas. Combined, these features contribute to a comfortable, well-connected, and pleasant living environment.

How has the building management responded to any problems or issues you have raised:

Building management has always responded quickly and efficiently to any issues raised. Residents can easily report maintenance requests through a dedicated mobile app, which makes the process simple and convenient. Communication is clear, and problems are typically resolved promptly, contributing to a positive living experience.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is just how much value the on-site amenities add to everyday life. The co-working space, gym, are all well maintained and genuinely useful, making it easy to balance work, fitness, and social activities without leaving the building.

Please tell us about the good and bad aspects of living in your local area:

Excellent location where the river is walkable and so is Chiswick High Street that has many shops and restaurants. Train is less than a 5 min walk and tube around 12 min walk

How has the building management responded to any problems or issues you have raised:

Yes any issues we have had have been resolved , we have had to wait for a few things but communication was great

Please share one thing (or more) which you wish you had known before you moved in:

We got everything we needed from the viewing hence we moved in asap

Please tell us about the good and bad aspects of living in your local area:

The local area itself has decent transport links and access to shops and amenities, but living here has been overshadowed by persistent anti-social behaviour and poor management of the building. I have been here since 2023, and it used to be much better - now the management got significantly worse, and the area follows. Noise from parties is common, there have been repeated incidents involving police attendance (there's been weeks with armed police attendance for several days in a row), people throwing rubbish from balconies and windows, and even glass bottles being thrown from upper floors. Residents frequently encounter litter, unpleasant odours, and poor waste management. Security concerns have also affected the wider living experience, as non-residents can often gain access to the building due to broken entry systems. Overall, any positives about the area are significantly outweighed by the problems associated with the development itself.

How has the building management responded to any problems or issues you have raised:

Management responses have generally been reactive rather than proactive. Many issues are repeatedly reported by residents yet continue to reoccur. Concerns relating to security, cleanliness, anti-social behaviour and access control often remain unresolved for extended periods, leaving residents frustrated and lacking confidence that problems will be addressed effectively. No one wants to see an AI-generated e-mail by the property manager, this is their job to tackle the issues here.

Please share one thing (or more) which you wish you had known before you moved in:

Honestly when I moved in it was clearly not as bad as it is now, but I wish I had known how significant the security, anti-social behaviour and management issues would be - would have moved out earlier. Now that my contract here is done, I am leaving very soon. These are not things that become apparent during a viewing. Prospective residents should speak to current tenants, ask about police attendance, parcel theft, access control, noise complaints, cleanliness standards and how quickly management resolves reported issues. The day-to-day experience can be very different from the impression given during viewings.