shops bars and open spaces etc – excellent
transport – excellent
parking – poor, understand need to protect environment but have received fines for moving in and loading/unloading, even when vehicle clearly displayed that it’s a moving company vehicle, had hazard lights on and left as soon as loading/unloading was finished. Mentioning as this is not an isolated incident – several others experienced the same. Guests should also be allowed to part temporarily (eg 30-60 minutes) without having to pay instead of a zero parking policy asparking ini the area is hard to find. If you have a guest who is only here for a quick 20-30 minutes then by the time they’ve found a space and return to the flat their time is up, so it’s not worth it.
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anti-social behaviour – very good
traffic noise – excellent, very peaceful place to live especially in central London
Please review your development:
The design is close to excellent –
Flat: noise doesn’t travel, so remains quiet in each room without hearing what is going on in other rooms
Building: building is clean and well looked after – any issues are dealt with efficiently, but issues inside the flat have not been dealt with so well – particularly heating, it has been a nightmare saga trying to get heating issues resolved over. several months.
Utilities – too expensive, it’s extremely unfair to restrict residents to L&Q Energy and not allow us to change supplier for the duration of our tenancy. This wouldn’t be as much of an issue if L&Q Energy pricing was competitive, but it is much, much more expensive than several quotes I have had for the same property/usage from other suppliers.
Please share one thing (or more) which you wish you had known before you moved in:
Extortionate price of utilities
Unfair continued rent increases every year while London rents including local areas have consistently decreased.
How has the building management responded to any problems or issues you have raised:
Customer service issues dealt with quickly and efficiently. Utilities issues dealt with slowly and poorly.
General enquiries and queries dealt with quickly and efficiently. Availability is good but hold times are ridiculous – on average every call I have I’m on hold for at least 30 mins, but more often that not an hour.