A guide to living in Central London

Manager response

Dear Isobel, We are delighted to hear that you are enjoying your new apartment and appreciate the design of the wider development, including the terrace café and workspace in Dolphin House. While we understand that our estate-wide restoration programme can occasionally cause some disruption, we are excited to share what’s ahead, especially the reopening of the Dolphin House Spa and Club. We’re pleased to hear you feel supported by our reception and facilities teams and that the sense of community at Dolphin Square is something you truly value. We take great pride in nurturing and enhancing that community, so it’s encouraging to hear this is being felt. We appreciate your comment about the height of the kitchen cupboards. Your feedback is valuable and will be passed on to our design team for consideration in future refurbishments. If this is causing any practical difficulties, please don’t hesitate to reach out, as we may be able to look into this and whether we are able to offer a solution. Your suggestion regarding clearer guidance for appliances, such as the cooker and utility room switches, is very helpful. Please note that we offer home demonstrations, which can be booked through our reception team, to support residents with settling in and using their appliances with confidence. If you are yet to have one, please do speak with our team who can assist. We too were saddened by the closure of Mr Patel’s shop, which served our residents for many years. We are currently exploring options to enhance local convenience, and this remains a consideration for the future of the Arcade. Lastly, we’re glad to hear that our building management team was accommodating during your move. Thank you again for your kind recommendation, we truly appreciate it.

Manager response

Thank you for taking the time to share your thoughts and feedback on Dolphin Square! We’re pleased to hear that you're enjoying your experience and how much you've enjoyed the transformation at Dolphin Square. The improvements over the past few years have been significant and it's especially rewarding to know that the improvements under current management have truly made a difference for you. From the focus on restoring our homes and on our communal spaces, we’ve worked hard to enhance the living experience while preserving the classic character that makes Dolphin Square so unique. We hope your satisfaction continues to grow as even more amenities become available in the future. We’re especially happy to hear your praise for our responsive management team and maintenance staff, as well as your enjoyment of community events like our garden Christmas party. Creating a welcoming, connected community is at the heart of what we do. Thank you again for recommending us as your landlord. We value your kind words and hope you continue to remain a long term resident at Dolphin Square!

Manager response

Hi David, Thank you for taking the time to share your thoughts and feedback on Dolphin Square. The history of Dolphin Square is incredibly important to us and central to our restoration efforts. It’s great to hear that you appreciate the work we’re doing to restore Dolphin Square to its former glory, with updated design and improved facilities. We’re delighted on your comments about our reception and maintenance teams. They work hard to be responsive and supportive, so it’s great to know their efforts are having a positive impact. While the refurbishment works can cause some disruption, we truly appreciate your understanding and patience as we carry out these long-term improvements. We hope that our Restoration Q&A helps to set expectations around the ongoing works, offering more clarity and transparency throughout the process, setting those expectations prior to move-in. We love that you're enjoying the new café, and co-working spaces too. Creating areas where residents can relax, work and connect has been a big focus, so it’s great to see those changes making a difference. Finally, thank you again for recommending us as your landlord.

Manager response

Hi NYT, Thank you so much for taking the time to share your thoughts on our restored apartments at Dolphin Square! We’re delighted to hear that you're enjoying your experience, and we appreciate your comments on the apartments, local area and our recently reopened facilities. We hope your satisfaction continues to grow as even more amenities become available in the future. We're especially pleased to hear your positive feedback about our management team and our commitment to listening and responding to residents' feedback. It’s great to know this is being felt and appreciated. Finally, thank you again for recommending us as your landlord. We value your kind words and hope you continue to enjoy life at Dolphin Square!