A Guide to Living in Borough of Tower Hamlets

Please review your development:

There was once where there was no hot water for a couple of days – this was during autumn so was poor timing. It was fixed after a while though. Building design is bad as weed stench can float from one balcony to another and there are a lot of weed users in this building

Please share one thing (or more) which you wish you had known before you moved in:

Lots of inconsiderate neighbours doing weed which stinks up the flat and other communal areas.

How has the building management responded to any problems or issues you have raised:

Building management does not care about weed users.

Please review your development:

Multiple accidents have happened in the lift. Some people got stuck for an hour at midnight, some fall on the ground and got injured when the lift lost control and raced up and down 58 floors in several second, etc. But the management never responds to complain emails leaving along solving them.

Please share one thing (or more) which you wish you had known before you moved in:

The cracking sound of the building during wind can be scary and many people cannot fall asleep.

How has the building management responded to any problems or issues you have raised:

They don’t care and discriminate against certain groups of residents.

Please review your development:

my apartment design is ok and probably the only good thing i can say about this place. building entrance design is tight and poor especially the 2nd entrance door, should make a back entrance so can easily get the bikes through, having the single disabled parking is a waste, the space here could be more useful. now the property management, its appalling with my numerous issues it takes forever to get fix and the team tends to fob off the issues you really need to scream and shout before they actually do anything. the issues ive had with the development, washing machine pipes wasn’t connected and caused leakages, toilet pipes wasn’t connected and installed properly and now the water damage has now damaged the walls and 3 areas, still pending to be fixed. not doubt there will be more issues. so i don’t recommend anyone to buy this place or from NHG builders.

Please share one thing (or more) which you wish you had known before you moved in:

avoid due to the many above issues, but hard to know before moving in tbh

How has the building management responded to any problems or issues you have raised:

yes they do eventually only by shouting and then its super slow and with out care or empathy

Please review your development:

Recently built, in a good condition. Very well insulated. We rarely have to turn the heating on throughout the winter.

It has good/fast internet although occasionally I find it slightly unreliable for online gaming (you probably could pay to upgrade the connection and it would probably be reliable then).

There’s a decent gym which has frequent users but is usually not too packed. (The gym is shared between multiple buildings).

The bike garage is silly because it is downstairs and you can’t get a key to the garage door unless you have a car. So you either take the fire stairs or the lift (which you are not allowed to do with a bike but I won’t blame you).

Please share one thing (or more) which you wish you had known before you moved in:

Enjoy the initial management while you can. Yikes.

How has the building management responded to any problems or issues you have raised:

Poorly. First problems are ignored. After several escalations someone comes to fix the problem but they aren’t allowed to purchase any parts they need to fix so they will come several times (each time taking several emails to actually materialise). Eventually, if we don’t give up, they finally manage to buy the right part and do the proper fix but meanwhile we have wasted several weeks with non fixes.