A guide to living in Borough of Tower Hamlets

Please tell us about the good and bad aspects of living in your local area:

The local area is quite convenient and in a safe neighbourhood in general despite in the east side of the city. Perk is many restaurants and grocery stores nearby, including Asian supermarkets, as well as cinema.

How has the building management responded to any problems or issues you have raised:

Facilities are managed properly and timely by the team on-site. There were occasional issues with the central energy system but the team always prioritise and act promptly. If there is any small issues with the apartment, e.g. water leakage, etc. the on-site engineer team take care of it quickly leave your mind at peace.

Please share one thing (or more) which you wish you had known before you moved in:

The community host and team were very friendly which helps you to take care of anything you need, from parcel delivery to apartment maintenance. Small downside is that the AC for heating was not very effective during winter (also central standing charge will be on utility bill). This is a hardware issue I think of the equipment and instalment of the system of the building (other instalments in the apartment, e.g. HVAC were good).

Please tell us about the good and bad aspects of living in your local area:

There is a Tesco superstore 5 mins away which is amazing and the tube station is just a 2 mins away which walk from the apartment which is super good.

How has the building management responded to any problems or issues you have raised:

They are super quick to respond to my queries, I just have to message on whatsapp :)

Please share one thing (or more) which you wish you had known before you moved in:

I can’t think of any at the moment lol. But expect good things i’d say ahaha

Please tell us about the good and bad aspects of living in your local area:

Canary Wharf is clean and tidy with excellent shopping and restaurants. Public transport easily accessible across London. An amazing place to live.

How has the building management responded to any problems or issues you have raised:

Yes as above and dealt with the problem professionally and efficiently. I have had a few issues and not had any problem sorting them out and this has been acted on quickly .

Please share one thing (or more) which you wish you had known before you moved in:

I have been happy with the apartment and facilities. I would say though the biggest let down is the gym. Not much equipment for leg day!

Please tell us about the good and bad aspects of living in your local area:

Canary Wharf is a great area in development with many shops, bars, and restaurants. Anti social behaviour does happen at night though, specifically drag racers.

How has the building management responded to any problems or issues you have raised:

Management conduct was just as bad as the building condition. When I gave notice that I would be vacating, Vertus failed to confirm even basic move-out arrangements and then explicitly stated in writing that they would prioritise letting other vacant units before marketing mine for the remainder of the tenancy contract (hence continuing charging rent). That approach speaks volumes about how tenants are treated once they stop being convenient. I had been a tenant for nearly 4 years! This is not professional build-to-rent management. It feels like a glossy brand wrapped around poor maintenance, slow responses, and a strategy that shifts the consequences of mismanagement onto tenants. If you are considering renting with Vertus: ignore the brochures, talk to current residents. They make everything go smoothly when moving in, but then it becomes a nightmare. RUN!

Please share one thing (or more) which you wish you had known before you moved in:

That the landlord does not value loyalty or years as tenant at all.

Please tell us about the good and bad aspects of living in your local area:

Riverstone Heights is conveniently located very near a tube station, making it very easy to get around London. We’re also next to a gym , park, and grocery store making it very easy to access what we need throughout the week.

How has the building management responded to any problems or issues you have raised:

Response to any inquiries have always been addressed immediately

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t realize there was not any air conditioning upon moving in and though that is rare to find within a lot of buildings in London I had assumed because of how new this structure was you would find that included as well.