A Guide to Living in Borough of Tower Hamlets

Please review your development:

Great place to live! It is wonderful to have such a responsive, attentive and efficient facilities management and maintenance crew, knowing that any maintenance issue in the flat will be seen to immediately and without hassle.

Thank you Robert Danyi for your attentiveness and responsiveness, Dean Joao for your help with everything, for always following up ASAP and going above and beyond, including noticing other things that need seeing to, and Orlando Crisostomo for getting the job done quickly and efficiently, and always having a smile to offer to make our day brighter.

Please share one thing (or more) which you wish you had known before you moved in:

How much easier life is with an onsite maintenance crew that takes care of fixing everything promptly at no extra cost!

How has the building management responded to any problems or issues you have raised:

Robert Danyi has always been attentive, responsive and kind, and has seen to issues being resolved promptly. From fixing noise coming from water pipes to arranging visits from contractors at a suitable time in consideration of the fact that we have cats who need one of us to be present in the flat when a stranger comes in.

The team at reception is always kind and attentive as well.

There have been issues with the parcel room that the management team has addressed as effectively as possible (we get that there is only so much they can do with residents who leave their oversized parcels in the way without picking them up, and delivery crews who just dump packages carelessly).

Gym issues aren’t easily reported via the resident portal / app because no category really fits, and broken equipment has not been repaired in months.

Please review your development:

Good building and everything. It is nice to have lovely home near everything and management team is very helpful. It is good to live here if you work near by in canary wharf, working in finance
for example. There is also a highlight point that it is safe here.

Please share one thing (or more) which you wish you had known before you moved in:

nothing. I wish it could give more instruction though, hard to find address first.

How has the building management responded to any problems or issues you have raised:

Good, Dean Joao is of great help. Super meticulous and dedicated

Please review your development:

A very good property management team, especially the maintenance department. Almost all maintenance requests are resolved within two days, even for big issues. My kitchen drain was once deeply blocked more than 2 meters. Dean and Orlando worked very hard from morning until afternoon, taking turns to fix it. They finally managed to solve the problem, saving me a lot of money.

Please share one thing (or more) which you wish you had known before you moved in:

The postroom where parcels are stored sometimes be cluttered with a large number of deliveries that are not picked up in time.

How has the building management responded to any problems or issues you have raised:

Overall the response was very quick and the maintenance service could fix the problem in 2 days

Bad: antisocial behaviour, loud

Please review your development:

Very good design, facilities, lounge, gym, fast elevators, and good building management.
Very friendly people, events every now and then, good views.

The reception and lift lobby is also very warm and welcoming, and security levels are good. Ease of requesting maintenance.

Please share one thing (or more) which you wish you had known before you moved in:

Ex tenants electricity debt was not cleared, we ended up paying it off ourselves due to unclear instructions from management and no move-in readiness.

How has the building management responded to any problems or issues you have raised:

Fast and efficient . Issues can be raised through the app.