A guide to living in Borough of Tower Hamlets

Please tell us about the good and bad aspects of living in your local area:

Great location. Close to Canary Wharf + chrisp street market. Park is amazing. Bin collection happens everyday which is great. Only problem with the location is people blocking the car park + we can’t move when there’s an emergency. People do gas + balloons at midnight/early morning. Maybe a camera to give ticket would help people blocking it.

How has the building management responded to any problems or issues you have raised:

Any issues we put on the resident portal gets solved within a day or two or even on the day at times. Recently we had Paul to who to fix an issue. He communicated and updated us and was very friendly and solved our problem very quickly.

Please share one thing (or more) which you wish you had known before you moved in:

Pet friendly and great parking. Issue again is the underground parking gets blocked all the time. And in the night there are people going gas and balloons.

Please tell us about the good and bad aspects of living in your local area:

Good aspect - consistent maintenance of clean surroundings and amenities Bad aspect - there are pickpockets around

How has the building management responded to any problems or issues you have raised:

Mark and Damion - They are so kind and quick to attend to our requests

Please share one thing (or more) which you wish you had known before you moved in:

We didn’t know that the surroundings can be so relaxing especially in summer

Please tell us about the good and bad aspects of living in your local area:

Great location, great amenities, friendly staff, dog friendly, nice furnishing, easy to get out and about.

How has the building management responded to any problems or issues you have raised:

Always a quick and speedy response, they are very helpful

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew how the overhead fan above the stove worked and how the front door locked. Would’ve saved me some embarrassment…

Please tell us about the good and bad aspects of living in your local area:

The maintenance team quite good!!! Our washing machine have problem, Colin replied and fixed in 1 h, so nice!!!! So efficiency!!!! Very kind!!!!!

How has the building management responded to any problems or issues you have raised:

I have not raised now, but I think they will reply soon if any problem!

Please share one thing (or more) which you wish you had known before you moved in:

Nothing come to my mind now! Will recommend later when i have!

Please tell us about the good and bad aspects of living in your local area:

The area (Canary Wharf) is immaculately maintained. There’s a clear sense of pride and care with regular clean-up teams who keep everything spotless. Bins are emptied frequently, the pavements are jet-washed regularly, and you won’t find dog mess or litter anywhere – genuinely impressive for a busy London neighbourhood. The landscaping is also a standout feature. Flower beds are beautifully maintained year-round, and open green spaces are plentiful and perfect for walks or relaxing outdoors. Transport links are nothing short of exceptional. You’ve got the Elizabeth Line, Jubilee Line, DLR, and even the Uber Boat, which makes commuting or getting across London an absolute breeze. Whether you’re heading to the West, Central, City, East and even Heathrow, or enjoying a scenic ride down the Thames, you’re incredibly well connected. I’ve never had a problem with delays or overcrowding – and having this many options is a massive bonus. Local amenities are excellent too. There’s a strong mix of independent shops, cafes, restaurants, and well-known names, so you’re never short of good food, drinks, or convenience shopping. Bars are stylish but not rowdy – the area strikes the perfect balance between vibrancy and calm. On a day-to-day level, living here is peaceful. The presence of private security offers real peace of mind, especially in the evenings, and helps the area feel safe and respected. There’s very little in the way of anti-social behaviour – it feels like a well-managed, community-first environment. Parking is abundantly available for day parking (undergound secure car parks), but high prices for a monthly space, bin collections are reliable, and traffic noise is minimal, even during peak times. All in all, it’s a clean, secure, well-connected place to live with excellent amenities and a really pleasant atmosphere. Couldn’t recommend (the area) more.

How has the building management responded to any problems or issues you have raised:

Unfortunately, this is a mixed review - Umar has been exceptional in dealing with specific maintenance requests, efficient and very polite. However, the building management are useless, not empathetic, ignore you for months on end and not helpful. My windows have not been cleaned more than once in 12 months on one side and on the other side they have NEVER been cleaned since I moved in three years ago. Despite many emails and requests on the landlords in-house app, I have had minimal response from management (they stepped in over Umar). They ignore lots of my emails and seem to not want to clean my windows for some reason!

Please share one thing (or more) which you wish you had known before you moved in:

Management doesn't care about you and they hike the rent up extortionately every opportunity whilst remove services and benefits at the same time - costs more for less,