A guide to living in Borough of Tower Hamlets

Please tell us about the good and bad aspects of living in your local area:

The area is very convenient and has a good mix of shops, restaurants and cafes, so daily life is easy.

How has the building management responded to any problems or issues you have raised:

The building management team has usually been helpful and responsive whenever I raised an issue. They communicated clearly and dealt with things in a reasonable amount of time.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how much the quality of the staff would shape the experience of living here. A typical viewing can show you the building and facilities, but it cannot really show how friendly, patient and helpful the reception and management team are in daily life. That has made a big difference for me. I would also say that if you ever have a question or small issue, it is worth speaking to reception, because they are approachable and usually very helpful.

Please tell us about the good and bad aspects of living in your local area:

The area’s location is fantastic. We cycle to central London and it’s quicker than the tube. For the tube, you have access to the city in 3 stops and it’s walking distance to Canary Wharf. There’s Tesco open late so it’s very accessible. We have not had any issues at all and we would stay again.

How has the building management responded to any problems or issues you have raised:

The team were great. Faisal in particular helped us from day 1, from moving in to our checkout. If there was ever an issue it was resolved literally the same day. This really improved the quality of our stay.

Please share one thing (or more) which you wish you had known before you moved in:

The Fizzy community is great, all the neighbours are also professionals and help each other out. We will miss the community in the building!

Please tell us about the good and bad aspects of living in your local area:

Very far from central London, there is no much around here and outside the private estate the area is quite poor

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the wind Creaking noise and also about the noisy DLR passing nearby

What is the best feature of your home:

I am not sure given how poor the living experience has been

Please tell us about the good and bad aspects of living in your local area:

Living here is very convenient with excellent transport links and a nearby metro station, making commuting easy. There is a huge Tesco open daily until midnight, which is perfect for shopping. The community also has a public reading room that is cozy and comfortable. Additionally, the staff are extremely friendly and welcoming.

How has the building management responded to any problems or issues you have raised:

I really love all the building managers here! My favorites are Saad and Helga, both of whom are incredibly welcoming. This is my first time living in a co-living apartment, so I had many questions, and Saad was always patient and helpful. Since I’m Chinese, he would even say the Chinese words he knows to make me laugh when I felt nervous. Helga greets me with so much warmth every time we meet, which makes me feel genuinely happy. I truly appreciate them!

Please share one thing (or more) which you wish you had known before you moved in:

Honestly, so far I’m very happy living here. The only thing I wish I had known earlier is how convenient it is—I can get direct access to three train stations, which makes it super easy to reach London’s stations and is perfect for someone like me who loves to travel!

Please tell us about the good and bad aspects of living in your local area:

The local area is generally very convenient and pleasant to live in. There is a good range of supermarkets, small shops, cafes and restaurants nearby, so day-to-day life is easy. Public transport links are also strong, with bus stops and train stations within a reasonable distance, making it convenient to travel to work or into the city centre. There are also some open spaces and parks nearby, which is a positive for walking and relaxing. On the downside, parking can sometimes be difficult, especially in the evenings or at weekends. Traffic noise can also be noticeable during busy hours, and at times the street can feel crowded. Bin collections are usually reliable, although there are occasional issues with rubbish being left outside for too long. Overall, it is a well-connected and practical area to live in, despite some minor inconveniences.

How has the building management responded to any problems or issues you have raised:

The building management has generally responded in a professional and polite way when issues have been raised. While some matters can take a little longer than expected to resolve, communication is usually clear and staff are helpful. I especially appreciate Saad at the front desk, who is very responsible and always tries to assist residents promptly. He is friendly, reliable and takes concerns seriously, which has made a positive difference whenever support has been needed.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is that, although the development is convenient and generally well managed, response times for some maintenance or management matters can occasionally be slower than expected. It is also helpful to understand parking arrangements, busy periods, and general building procedures in advance, as these are not always obvious during a viewing. That said, the overall living experience has been good, and having helpful staff members such as Saad at the front desk has made settling in much easier.