Balfron Tower, E14

Please tell us about the good and bad aspects of living in your local area:

I would genuinely give Lia more than five stars if I could. She is one of the most thoughtful and helpful people I’ve met in this building. Since the day I moved in, she has always been there whenever I needed help. She helped me carry my things, held the doors for me, came upstairs with me, showed me around the apartment and the building, and gave me a full tour. She also patiently taught me how to use the stove and explained exactly what I needed to buy for it to work properly. When I first moved in and the water was cut off, she immediately tried to help and followed up on the situation. She also helped me with the heating and always made sure I was okay and comfortable. Even today, August 22nd, I had an issue with the stove. Since it’s the weekend, no one was available to come and fix it, but Lia came to my apartment herself, looked into the problem, and managed to get it working again. I really appreciate that she didn’t just leave it until someone was available, she actually took the time to help. She is always welcoming, cheerful, and genuinely caring. What I appreciate most about her is that she doesn’t make you feel like you’re just another resident. She treats you like a person and genuinely cares about whether you’re doing okay. It honestly feels more like having someone looking out for you than simply dealing with a staff member. I was actually planning to write this review earlier, but I had my final exams at the time and completely forgot to post it. I have so much appreciation and respect for Lia. People like her are a big reason I never feel like a stranger in this building. She absolutely deserves five stars, and honestly, I wish I could give her more. 🤍

How has the building management responded to any problems or issues you have raised:

They replied fast, but I needed to remind them multiple times just to solve the issue.

Please share one thing (or more) which you wish you had known before you moved in:

The stove, I didn’t know that I should buy a special type of stuff for it( indicators).

Please tell us about the good and bad aspects of living in your local area:

There are no notable local shops, pubs, restaurants, or green spaces around. The area is very residential, but the building itself is an oasis in the midst of it all and has good connections to nearby hubs like Canary Wharf and Stratford.

How has the building management responded to any problems or issues you have raised:

Narad is always very responsive and helpful when issues are brought directly to his attention, and he consistently does his best to resolve problems quickly. However, the new maintenance request system can be somewhat clunky, and there have been instances where the building management side of the team have not properly logged requests with contractors. This can sometimes result in delays or the need to follow up multiple times. Once Narad is aware of an issue, he is very proactive in getting it resolved.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how frequently the DLR can be affected by planned closures and engineering works, particularly on weekends. As the DLR is essentially the main rail connection serving the area, having it disrupted several weekends in a row can be quite frustrating and inconvenient.

Please tell us about the good and bad aspects of living in your local area:

This is the only downside, there is not much going around in the area like coffee shops, grocery shops, etc. There is a nisa where the shopkeepers are very nice but that’s about it

How has the building management responded to any problems or issues you have raised:

Yes, the building management have always listened to our concerns and been very understanding, working quickly to resolve things. We couldn’t be more satisfied with their service.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing as such, if I had to think of one then it’d be that the flats get quite hot as bedrooms don’t have windows so it’s not ideal in the summer but conversely it keeps the flat quite warm in the winters

Please tell us about the good and bad aspects of living in your local area:

Transport until late is lacking however thats not a genuine issue since buses run through constantly, the dlr closures are quite hindering when they do happen. Especially for work and school, antisocial behaviour is in my experience relatively low however I am a man, so my experience wouldn’t reflect on that of a woman’s.traffic noise is manageable but persistent until late hours of the weekday and certain accidents on the weekends.

How has the building management responded to any problems or issues you have raised:

They have been quick to respond usually within one working day or at the beginning of the day after emailing them late the night before, they give good notice to tenants whenever there is a maintenance check or repair to be done, the team are very good to assist where needed, this afternoon Ria overlooked and explained in depth the details of the inspection today, that I had forgotten the email about making the whole process much smoother, very much appreciated as I have not experienced this level of professional service before

Please share one thing (or more) which you wish you had known before you moved in:

That the single bed apartments don’t get the sun rise but this is more of an aesthetic oversight on my end rather than a fault of any one else, the doors to the apartment can be wedged open in the heat and if you leave the balcony door open will create a nice flow of air that will keep the apartment cool, security isnt an issue as the door to the hall itself is maglocked

Please tell us about the good and bad aspects of living in your local area:

Balfron Tower is in a very convenient location with a good range of local shops, supermarkets, cafés, restaurants and takeaways within walking distance, particularly around Chrisp Street Market and Canary Wharf. There are several parks and open spaces nearby, including Bartlett Park and the River Lea. Transport links are excellent, with All Saints DLR, Langdon Park DLR and Canary Wharf all easily accessible, providing quick connections across London. Bus services are frequent, although roads can be busy during peak hours. Parking is limited and often requires a permit, but bin collections are generally reliable. Like many busy urban areas, there can occasionally be traffic noise and some anti-social behaviour, but overall the area is well connected, practical and convenient for everyday living.

How has the building management responded to any problems or issues you have raised:

Whenever I have raised an issue, the building management has been professional, approachable and responsive. They acknowledge concerns promptly and keep residents informed about any maintenance or repairs. The concierge team, especially Lia, is always friendly and helpful, making it easy to report issues and ensuring they are followed up efficiently. Overall, I have been pleased with the level of service and communication provided.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how convenient the location really is. Everything from supermarkets and cafés to public transport is within easy reach, and Canary Wharf is only a short walk away. I also didn’t realise how much natural light the large windows provide or how impressive the views are from the upper floors. One practical tip for new neighbours is that parking is limited, so it’s worth checking permit options in advance if you own a car. Overall, the building has a strong sense of community, and the concierge team is very helpful, making settling in much easier.