A guide to living in East London

The building and property management team is AMAZING!! Tyron and Jhari have been so helpful and soooo lovely during our move into Rondo. We got everything we needed to have the smoothest transition into our new home, they gave us all the info we needed super promptly as well

Overall, I’ve had a good experience living here. The building has a modern and attractive design, and the facilities are well maintained and convenient. The building management team is friendly and welcoming, and the common areas are kept clean. Property management is helpful and responsive when issues are raised. The location is also very convenient, with a tube station and Tesco nearby.

I love everyone but Fatou is truly the best she is so efficient there nothing you don’t ask her that she won’t get done. Samson and Emily are also such good leaders they have taught Fatou very well. They are always ready to help and my experience has been nothing but great

The building and property management team is amazing! The design is good and the building is quite modern. The main downside is that it gets quite warm in the summer and the apartments don't have AC, only heating. I guess this is a problem across the UK in general though.

I lived at 10 Park Drive for over a year. The location is excellent and the building presents itself as a premium development, but unfortunately my experience of the property management and concierge service was poor enough that I would not recommend living here. The most serious incident occurred at the end of my tenancy. I left a large prepaid Royal Mail parcel with the concierge specifically for a scheduled Royal Mail collection. The parcel was accepted by concierge for that purpose. It contained personal belongings worth several thousand pounds, for which I retain purchase and return records. The parcel was subsequently disposed of by concierge without my permission. This is not a matter of the parcel simply being lost. Concierge informed us in writing that they had contacted the intended recipient and, after she said she did not want the parcel, it had been disposed of. She was not the owner of the contents and had never been authorised by me to approve the disposal of my property. Despite the building having my resident details and contact information, I was not contacted before this irreversible decision was made. Even more concerningly, senior residential management subsequently confirmed to us in writing that the parcel had been opened and its contents inspected before it was disposed of. Management attempted to justify the decision partly on the basis that the contents did not appear to them to be of significant value. I find it extraordinary that concierge staff considered themselves entitled to open a resident's parcel, assess the apparent value of its contents and then dispose of it without first contacting the owner. There is also a significant discrepancy in management's explanation of the Royal Mail collection. Management told us in writing that no collection had been booked. However, I have Royal Mail's written confirmation showing the collection order, the specific parcel, the collection address and an attempted collection at 4:05pm on 1 September 2026. Royal Mail recorded the reason for the failed collection as there appearing to be nobody in when they called. I provided this documentary evidence to management and asked them to investigate the discrepancy. This was particularly disappointing because earlier in my tenancy the 10 Park Drive concierge had specifically confirmed in writing that they were happy to accept parcels for me while I was away and even deliver them into my apartment. My experience therefore suggests a serious lack of consistency, procedure and accountability in the way residents' property is handled. Unfortunately, this was not my only management-related problem. When I moved in, I had no hot water, and Evinox informed me in writing that services to the apartment had been suspended because of outstanding balances from prior occupancies. The cooling system then remained unusable for an extended period while responsibility was passed between the concierge, Evinox, Birdsall and contractors. I also spent more than two months without access to my own mailbox while its lock awaited replacement, and during that process I was informed that the concierge spare key had been lost. Some individual members of staff were helpful during my tenancy, and the building and surrounding area are attractive. However, a premium residential development should ultimately be judged by how it protects residents' property, maintains essential services and responds when something goes seriously wrong. In my experience, the management at 10 Park Drive fell far below the standard I would expect at this price point. The handling of my parcel, and the subsequent attempt to deny liability rather than properly address how identifiable resident property came to be opened and deliberately disposed of, destroyed my confidence in the management of the building.