A guide to living in East London

Please tell us about the good and bad aspects of living in your local area:

I have lived at Newfoundland for 4 years and, until recently, I had always respected the building and management team. Unfortunately, my experience has changed significantly, especially after dealing with Rafael from the Renewals team. The handling of my tenancy situation was extremely disappointing. I asked for clarification, relied on the information I was given verbally, and acted in good faith. However, when issues arose, I felt the responsibility was placed entirely on me rather than the communication issues being acknowledged. I was also disappointed by the lack of transparency regarding tenancy changes and the rent increase, which I only became aware of after making my own enquiries.

How has the building management responded to any problems or issues you have raised:

I wish I had known that the rent does not always feel justified compared to the overall experience and service provided. I was also disappointed by the lack of clear communication regarding rent increases. In my case, I only became aware of the increase after making my own enquiries, and the communication process involved delays and confusion.

Please share one thing (or more) which you wish you had known before you moved in:

What I found particularly frustrating was that while residents are expected to provide notice within a very strict timeframe, the notice period calculation feels very unfair. Instead of considering the actual date notice is given, it appears to be calculated from the first day of the following month, meaning that if you give notice on 9th July, it can effectively add extra time and costs to your tenancy. My advice to future residents would be to make sure everything is confirmed in writing, ask exactly how notice periods are calculated, and not rely only on verbal information.

Please tell us about the good and bad aspects of living in your local area:

For the midnight, there will have some noisy for the transport situation, but overall is quite place. Have a huge Tesco could satisfied any demand you need for the normal life. But here is quick far away from the restaurant which could by walk. Luckly, here near the tube, so do not wory this part. The public space like the art exhibition, if you a people who desert the good life experience, chose this place. And the desk font staff is the best part for this building, Saad is definitely the friendliest and most efficient employee I have ever met.

How has the building management responded to any problems or issues you have raised:

pretty quick and efficiency, and they willing to reply any quite sound like the stupid question, even if you probably will shy to ask.

Please share one thing (or more) which you wish you had known before you moved in:

remember open the rent account for the miantance, it will more easy for the follow up step.

Please tell us about the good and bad aspects of living in your local area:

Amazing location with bars and amenities Was amazing with what’s available Spa etc amazing Made friends

How has the building management responded to any problems or issues you have raised:

Manav have been absolutely amazing and supportive and really looked after us moving in and continues to provide us support

Please share one thing (or more) which you wish you had known before you moved in:

The amazing facilities available and the Sense of community

Please tell us about the good and bad aspects of living in your local area:

Location is close to central with good transport links. There is not much going on directly in the area, some corner stores and a local Tescos and Sainsbury's. 20-25 minute walk to Victoria Park.

How has the building management responded to any problems or issues you have raised:

They were responsive but the blame game was constant, which just leaves the residents suffering

Please share one thing (or more) which you wish you had known before you moved in:

How the management changed over time, with resident comfort no longer seeming to be a priority.

Please tell us about the good and bad aspects of living in your local area:

Canning Town is a very convenient place to live, especially for transport. The Jubilee line and DLR make it easy to get around London, and there are plenty of local shops and supermarkets nearby. The area has also developed a lot since I moved here, with more places opening nearby. Overall, I've found it a convenient and well connected area to live in.

How has the building management responded to any problems or issues you have raised:

Whenever I've raised an issue, the building management team have responded quickly and the problem has usually been resolved as soon as possible. I've always felt that issues are taken seriously and dealt with efficiently.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I'd known how much of a community feel the building has. The regular events and gatherings make it easier to meet other residents, which isn't something I necessarily expected when I first moved in.