Only a few decades ago, Canary Wharf was just a network of long-abandoned industrial docks. Now it’s a buzzing business and residential district, its cloud-skimming buildings full of state-of-the-art new-build apartments, hotel rooms and offices. The location often referred to as Canary Wharf consists of the 97 acre Canary Wharf Estate owned and run by The Canary Wharf Group and the wider Isle of Dogs area on the peninsula. Whilst the estate is Canary Wharf, home to a working population of over 120,000 people, many of the developments on the Isle of Dogs peninsula also market themselves as Canary Wharf and have been included in this guide. Read on to discover the developments that are rated as the best places to live in Canary Wharf and to see reviews from residents who own or rent in Canary Wharf.
Regretting move in
1. The building moves during wind and the worst part is one will hear cracking sound that prevent them from falling asleep.
2. The lift is horrible. 1/4 always in maintenance. There’s a long line to wait. No separation from lower and higher floor.
3. The entrance smells trash all the time.
4. There’s no swimming pool or cinema room. It’s not pet friendly or party friendly.
5. The management team doesn’t care about to solve any present issues. The residents meeting is pretentious.
Please review your development:
Multiple accidents have happened in the lift. Some people got stuck for an hour at midnight, some fall on the ground and got injured when the lift lost control and raced up and down 58 floors in several second, etc. But the management never responds to complain emails leaving along solving them.
Please share one thing (or more) which you wish you had known before you moved in:
The cracking sound of the building during wind can be scary and many people cannot fall asleep.
How has the building management responded to any problems or issues you have raised:
They don’t care and discriminate against certain groups of residents.
Manager Response
Dear Jocelyn,
Thank you for taking the time to leave a review and we are sorry to hear you feel you have had a negative experience with Vertus. We will address each of your points below but please do reach out to our Building Manager Graeme who will be more than happy to talk with you.
On your point raised regarding the wind-induced noise recently experienced in the building, as per the communication recently posted on our Resident App, all tall buildings are designed to move in response to variation in wind loads. In recognition of the inconvenience this causes to our residents, particularly during adverse weather, Vertus are undertaking works to mitigate the noise which we hope to have completed by the end of this year.
The lifts at Newfoundland are undergoing an intensive maintenance programme, the timing of which we have tried wherever possible to keep to out of hours to avoid disruption. We have taken active steps to improve communication between Vertus and our residents on the status of these lift works and want to assure you the lifts are safe.
With reference to your point on hygiene / unpleasant smells, we have implemented an increased cleaning regime in the space and intend on improving and increasing the fragrancing of this area also.
The amenity offering at Newfoundland does not include a swimming pool however the Snug is a screening room which is available for residents to book out for hosting movie nights etc. with their friends. The bookable spaces within Club Vertus are there for our residents to use and enjoy however limitations around the types of events are in place to ensure the enjoyment of the space for all residents.
We would like to assure you Team Vertus value our resident’s feedback and aim to give superlative customer service to all residents, thank you for your feedback and your points have all been taken on board.
Team Vertus
