Sailmakers, E14

Manager response

Hi Rory, Just wanted to say a huge thank you for taking the time to fill out this review. It really goes a long way with the team. So, glad you have settled in well and if there is anything in the future you need please don't hesitate to ask. Look forward to seeing you at one of our events in the future. Kind Regards

Manager response

Dear Kari, Thank you so much for your thoughtful review and for taking the time to share your experience at Sailmakers. We're absolutely delighted to hear that you've enjoyed your stay and that the building, along with our resident services and the portal, have contributed positively to your experience. It's great to know that Colin has made such a strong impression — we’re proud to have team members who are not only quick and capable but also friendly and respectful. We'll be sure to pass your kind words along to him. We appreciate your feedback regarding the electric meter in the underground parking. Transparency and communication are key, and comments like yours help us continue to improve the move-in process and ensure future residents are fully informed. Thank you again for being a valued part of our community. We’re so glad to have you here at Sailmakers!

Manager response

Dear Alex, Thank you for your detailed and thoughtful review. We're very pleased to hear that you've found the building modern, warm, and well-maintained, and that your leasing experience with Kam was smooth and professional — we'll be sure to pass along your kind words to him. We also really appreciate your constructive feedback regarding the parcel room and gym cleanliness. Your observations help us identify areas where we can do better, and we've already shared your comments with the relevant teams to ensure these matters are addressed more proactively. Regarding the DLR noise and appliance instructions — those are valuable points. We’ll look into how we can better communicate these details during the leasing process, particularly for remote tenants. Clear guidance on appliance use is something we can certainly improve on. It’s great to hear you’re enjoying the area and its connectivity, and we’re glad that building management has generally met your expectations. We’re committed to making your living experience as comfortable as possible and thank you again for taking the time to share your experience.

Manager response

Dear Jeet, Thank you for sharing your experience and for the kind words about Sailmakers. We're so pleased to hear that you're enjoying the facilities, security, and overall living environment — providing peace of mind and comfort is exactly what we aim for. We're especially glad to hear that Emilia made a strong impression during your move-in. She’s a valued member of our team, and we’ll make sure she sees your thoughtful feedback. We also appreciate your note about network reception. While it’s a broader issue in parts of Canary Wharf, we're always looking at ways to improve residents' experience and connectivity where possible. Thank you again for choosing Sailmakers and for taking the time to leave a review. We're thrilled to have you in the community and are always here if you need anything.

Manager response

Thank you for sharing your thoughtful review. We're delighted to hear that you’re enjoying the interior design, range of amenities, and the vibrant local area with its shops, restaurants, and green spaces. It's great to know the gym, cinema, and workspaces have added value to your experience, and we truly appreciate your kind words about our team's responsiveness. We also take your feedback seriously regarding the gym equipment, booking charges for communal spaces, and especially the concerns about the parcel room. We understand how important convenience is, and we’re actively reviewing ways to improve the parcel management system to better serve all residents. Thank you again for your honest feedback and for recommending us—it means a lot.