Alma, E1

Manager response

Hi! Thank you for taking the time to share your feedback. We’re really pleased to hear that you’re enjoying living in the building and that the layout, facilities, and winter garden have worked well for you. Your kind comments about the concierge and management teams are much appreciated, and we’ll be sure to pass them on to Daisy, Tom, and the wider team. Thank you also for highlighting the local area and for raising the issue with the external council bins. While these are managed by the council, we continue to follow up when issues arise. We’re grateful for your recommendation and are delighted to have you as a resident.

Manager response

Thank you very much for your thoughtful and positive feedback. It’s genuinely appreciated, and I’m delighted to hear that your experience with the building and the team has been such a good one. Your kind words about Daisy, Tom, myself, and the wider team mean a great deal. We always aim to be approachable, responsive, and proactive, so it’s reassuring to know that this has been reflected in how your queries and requests have been handled. Going the extra mile for our residents is something we truly care about. I’m also really pleased you’ve enjoyed the seasonal touches in the lobby. These small details are intended to create a welcoming and friendly atmosphere, so it’s lovely to know they’ve had a positive impact. Thank you as well for sharing your thoughts on the location and amenities. The convenience of Aldgate and Aldgate East, along with nearby shops and services, is certainly a key benefit of the area. We appreciate your understanding regarding the increased use of the gym as the building becomes busier. Your feedback is noted, and we continue to monitor usage to ensure the space remains as comfortable and functional as possible for everyone. It’s great to hear that the few minor issues you’ve experienced were resolved quickly and efficiently, and we truly value your recommendation of the landlord. Should you ever need anything further, please don’t hesitate to get in touch, I’m always happy to help.

Manager response

Thank you so much for your incredibly kind and positive feedback. It truly means a lot to the whole team to read comments like yours. We’re especially pleased to hear your kind words about Daisy and the wider team. Knowing that our residents enjoy seeing and interacting with us day to day is a huge motivation, and we’ll be sure to pass your compliments on to her. Creating a welcoming, trustworthy, and supportive environment is something we take great pride in. We’re also delighted that you enjoy the design of the building, the furniture, and the common spaces, and that they work well for both relaxing and working from home. It’s great to know the concierge service and cleanliness of the building have made such a positive impact on your experience. Thank you as well for sharing your thoughts on the location. Being so well connected to the City, Liverpool Street, and Spitalfields is definitely a highlight, and we’re glad you’re enjoying everything the area has to offer. Your recommendation and trust in us as your landlord are truly appreciated. If there is ever anything you need or anything we can do to make your experience even better, please don’t hesitate to reach out.

Manager response

Dan, Thank you so much for your incredibly kind and detailed feedback. I can’t tell you how lovely it was to read, on behalf of the whole team, thank you for taking the time to share your experience. It’s wonderful to hear how comfortable you find the building throughout the year, and that features such as the air-cooling, warmth in winter, and overall quietness have made it such an enjoyable place to live. We’re also really pleased that you’ve been able to make such great use of the winter garden, it’s one of our favourite spaces too, especially with that view. Your comments about the team genuinely mean a great deal. I’m very grateful for your kind words, and I know everyone you mentioned, Sebastian, Zora, Daisy, Emmanuel, Zayba, and Tomas will be absolutely delighted to hear how positively their efforts have been felt. We’re very proud of the team we have here, and feedback like this reinforces exactly why. It’s also great to hear that you’re enjoying the surrounding area and everything Aldgate has to offer, from the restaurants on your doorstep to the easy access to Shoreditch, Brick Lane, and the City. Knowing that the location adds to your overall experience is really encouraging. Thank you as well for highlighting the responsiveness of the management team when issues arise. We always aim to act quickly and proactively, so it’s reassuring to know this has been your experience. Your recommendation and positive comments about the landlord are sincerely appreciated. If there is ever anything you need or anything further we can assist with, please don’t hesitate to reach out, I’m always happy to help.

Manager response

Thank you very much for taking the time to share your detailed feedback. We truly appreciate your kind comments about the design, presentation, and overall management of the building. It’s encouraging to hear that you find the environment comfortable, well maintained, and supported by clear and professional communication. We’re also grateful for your balanced and thoughtful observations. Resident feedback like this is extremely valuable, as it helps us understand what works well and where we can continue to improve the experience. Regarding the outstanding maintenance issue you mentioned, thank you for your patience. While the team has attended promptly, we fully appreciate the importance of reaching a permanent solution and we will continue to follow this up to ensure it is resolved as soon as possible. If there is anything you would like to discuss further or if we can assist with anything at all, please don’t hesitate to get in touch. We’re always here to help.