Alma, E1

Manager response

Hi Cynthia, Thank you very much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that you’ve enjoyed the building design, both inside and out, and that the local area has been convenient and welcoming for you. It’s especially encouraging to know that our on-site team, from the community hosts to maintenance have been able to support you promptly, whether with parcel deliveries, maintenance requests, or central energy system issues. Providing peace of mind to our residents is always our top priority. We also truly appreciate your constructive feedback regarding the heating performance and the central energy standing charge. While occasional issues can arise with building systems, please be assured that we always aim to resolve them as quickly and efficiently as possible. Ensuring your comfort, especially during the winter months, remains a priority for our team, and we will continue working proactively to address any concerns raised. Thank you as well for acknowledging the value of the services and facilities provided. We strive to ensure that the overall living experience from design and amenities to responsiveness and safety justifies the standard of the development. It's a pleasure having you as part of the community. Should you ever need anything further, please don’t hesitate to reach out!

Manager response

Hi! Thank you for taking the time to share your feedback. We’re really pleased to hear that you’re enjoying living in the building and that the layout, facilities, and winter garden have worked well for you. Your kind comments about the concierge and management teams are much appreciated, and we’ll be sure to pass them on to Daisy, Tom, and the wider team. Thank you also for highlighting the local area and for raising the issue with the external council bins. While these are managed by the council, we continue to follow up when issues arise. We’re grateful for your recommendation and are delighted to have you as a resident.

Manager response

Thank you very much for your thoughtful and positive feedback. It’s genuinely appreciated, and I’m delighted to hear that your experience with the building and the team has been such a good one. Your kind words about Daisy, Tom, myself, and the wider team mean a great deal. We always aim to be approachable, responsive, and proactive, so it’s reassuring to know that this has been reflected in how your queries and requests have been handled. Going the extra mile for our residents is something we truly care about. I’m also really pleased you’ve enjoyed the seasonal touches in the lobby. These small details are intended to create a welcoming and friendly atmosphere, so it’s lovely to know they’ve had a positive impact. Thank you as well for sharing your thoughts on the location and amenities. The convenience of Aldgate and Aldgate East, along with nearby shops and services, is certainly a key benefit of the area. We appreciate your understanding regarding the increased use of the gym as the building becomes busier. Your feedback is noted, and we continue to monitor usage to ensure the space remains as comfortable and functional as possible for everyone. It’s great to hear that the few minor issues you’ve experienced were resolved quickly and efficiently, and we truly value your recommendation of the landlord. Should you ever need anything further, please don’t hesitate to get in touch, I’m always happy to help.

Manager response

Thank you so much for your incredibly kind and positive feedback. It truly means a lot to the whole team to read comments like yours. We’re especially pleased to hear your kind words about Daisy and the wider team. Knowing that our residents enjoy seeing and interacting with us day to day is a huge motivation, and we’ll be sure to pass your compliments on to her. Creating a welcoming, trustworthy, and supportive environment is something we take great pride in. We’re also delighted that you enjoy the design of the building, the furniture, and the common spaces, and that they work well for both relaxing and working from home. It’s great to know the concierge service and cleanliness of the building have made such a positive impact on your experience. Thank you as well for sharing your thoughts on the location. Being so well connected to the City, Liverpool Street, and Spitalfields is definitely a highlight, and we’re glad you’re enjoying everything the area has to offer. Your recommendation and trust in us as your landlord are truly appreciated. If there is ever anything you need or anything we can do to make your experience even better, please don’t hesitate to reach out.