Sutton is a hugely popular commuter spot for young families seeking more space outside central London areas. Excellent schools add to its appeal, alongside plenty of open green spaces and good value homes. The town of Sutton offers a great selection of family homes, from 20s and 30s semis to large detached houses and Edwardian period properties, as well as some very popular new build developments.
Poor Customer Service
Good location, easy access to transport links, close to shops and super markets.
Poor parking availability.
Please review your development:
I have been living at the Well House for 6 months now. I will not be renewing after the end of my tenancy agreement.
Pros:
Good location, well maintained communal areas, spacious and comfortable flat.
Cons:
Very poor management and customer service and a constant struggle to get anything done.
– During our first month at the flat, we tried setting up Sky TV – Gave up after two Sky engineer visits and a couple of ignored emails to the residents team (The engineer said the fibre optic cable is faulty and needs to be looked at by the maintenance team – the residents team ignored our emails)
– We had heating issues – It took several emails and 3 weeks to get that resolved.
– We booked a cleaning service using the Well House Concierge app, they never showed up. Requests for a refund were ignored and we had to raise a dispute with our credit card provider to get the money back.
– We have been told that parking space has been reserved for us. Attempts to speak to the person responsible so that we can have access to the car park are ignored. The bay “reserved” for us is continuously in use by another vehicle.
Please share one thing (or more) which you wish you had known before you moved in:
Getting maintenance issues resolved or access to the car park will be a major headache
How has the building management responded to any problems or issues you have raised:
It has been a constant struggle to get a response to emails and to get issues raised looked at.
4
Facilities
4
Design
4
Location
3
Value
1
Management
Manager Response
Valued Resident,
Thank you for the feedback. Your response is valuable and meaningful to us. Although our goal is, and always will be, to provide you with the level of service you want and deserve, we are saddened to learn of our Team’s failure in this instance. Please accept our sincere apology as we move forward with remedying your valid concerns.
As a result of your feedback, we would like very much to take this opportunity to learn from you how we can make improvements to our operations. By speaking with you directly, we can also better understand and respond to your concerns. Please contact me at Hannah.Jhurry@TheWellhouseSutton.co.uk to schedule a brief call or office visit.
Having this information will also enable us to be more successful when serving you and the community. If, however, you are not interested in furthering this conversation, please know we will take your comments seriously by implementing steps necessary to create change. One day soon we hope to increase your degree of satisfaction and look forward to earning your continued residency.
Enjoy your day,
The Well House Team
