A Guide to Living in Sutton

Sutton is a bit of a random one but is super practical. Diverse demographic of people. Awesome independent cafe called Tazza (if you are into that). A lot of shops like HM Flannels TK Maxx, all the major grocery shops like Morrisons, Sainsbury’s, ASDA, Lidl, even Waitrose Cheam is like 15m walk away.

I commute to London every day. SO easy, one train to London Bridge, one train to Victoria, etc. One-stop to Morden where you can take a tube. Any trip to London (almost anywhere in central) is not more than 35-40 minutes. That is a trip from the door (home) to door (restaurant or destination).

Please review your development:

I just wanted to highlight my poor rating on management. That doesn’t include the team. I think the team on site are great and are doing their absolute best to help us. It is really the senior investment side people who are slow, greedy and don’t have any understanding of customer experience. They are leveraging the fact that there is no competition in the area, and they’re providing something unique and a specific segment of people need it, and they’re taking advantage of that. Not flexible, very slow, broken promises, cheap/delayed maintenance and endless list. Again, the on-site team are amazing, it is the corporate bureaucracy and greed that’s always in the way.

We live in Central Tower (no 10).
– For the first 5 months, one of the lifts was broken, the entrance is not even painted a nice colour and looks like a hospital entrance (to be fair now they finally started fixing it, slowly). Though paying a high premium
– I was promised a voucher for renewing my contract, 5 months later now and I still did not get it
– Main building entrance is broken 60% of the time (intercom doesn’t work, or security lock is removed and anyone can enter etc)
– They put some dumb lock system on mailroom with passcodes, obviously non of UK delivery drivers are taking the time to fill a form on a tablet device to generate a code and send it to me, for every delivery (understandably, they are on a clock). The result is that sometimes I have to wait a week to get security or management to come and manually open the mailroom for me unless I was lucky to find it left open by another fellow resident

That being said, it’s not all bad. I have been living for almost 3 years (pretty much from the start). I have to say, the attitude was a million times better at the start, it all went downhill since COVID. Understandably, but also our prices actually increased during COVID at a time where it dropped in other places. So with a hike in price, I should be at least getting the same level of customer experience, but it got worse over time.

The quality and interior is well thought out, not just aesthetically but also practically (efficient energy, double glazed aluminium windows, kitchen and bathrooms are great) etc. The maintenance team are fast to help with issues in the properties. Layouts are very smart, good storage rooms, always there are utility rooms. I think the layout is the best and most practical I’ve seen in the UK, and I’ve seen A LOT of properties.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that living in this property will make me super used to all the conveniences! It is so hard to leave it once you live in it.

Having a washing machine in a specific utility room, even if tiny, is massively helpful and blocks the noise.

Buying good appliances with 100% worth it after trying the stuff from this development.

Storage rooms are super super super important, don’t compromise them.

En suite is the best thing ever, in addition to a big bathroom for family and guests.

Underfloor heating and energy/water saving is very thoughtful.

How has the building management responded to any problems or issues you have raised:

On-site are very professional. There are always delays (not on maintenance, but other general matters). But is not the on-site team’s fault. It’s the investors.

As I said, I love the development and would absolutely want to recommend it, but with a recent experience like not getting the vouchers (1K) I was promise as part of my rent deal!!!!!, increasing-price whilst not providing any added value, etc. Even though I’m a loyal customer and also for 3 years always paid my rent 3-4 days in advance. No flexibility with parking at all.

Please review your development:

The building is often not clean in common areas such as passage ways and elevators.
The facilities are fine.
The front doors and intercom systems are often not functional and things take very long to fix and address.

Please share one thing (or more) which you wish you had known before you moved in:

I wish we had known that the building was not well managed.

How has the building management responded to any problems or issues you have raised:

They are slow to respond most of the time and then even slower to sort issues out. It took 3 months to sort out a heating issue we had in our bedroom.

Please review your development:

Modern design. I absolutely love it. Great facilities includes gym, garden and common living hall which is ideal for residents who need to work from home.

I particularly like the security in this building. They provide 24/7 security patrolling . I feel safe to live in the apartment

How has the building management responded to any problems or issues you have raised:

Yes, they respond to my problem. Sometimes can be slow due to changing hand

Please review your development:

good design, modern building. nice facilities. lounges and gym accessible. udnerfloor heating. clean and well-maintained building. different activities/events being offered; sometimes quite children-oriented but good for those with families. safe feel in the building. no worries about security.

Please share one thing (or more) which you wish you had known before you moved in:

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How has the building management responded to any problems or issues you have raised:

maintenance wise have been helpful. fixed issues quite quickly.