Sutton

Sutton is a hugely popular commuter spot for young families seeking more space outside central London areas. Excellent schools add to its appeal, alongside plenty of open green spaces and good value homes. The town of Sutton offers a great selection of family homes, from 20s and 30s semis to large detached houses and Edwardian period properties, as well as some very popular new build developments.

4.50
Average Location Score

Excellent

61%

Very Good

30%

Average

6%

Disappointing

1%

Very Poor

2%

Best places to live in Sutton

HomeViews Top Rated Development ranking takes into account the Star Rating and HomeViews Transparency Rating of every development in the area

View across Sutton

Areas to consider

The most desirable postcode is generally considered to be SM2, which includes the Belmont and South Sutton areas. SM1 includes the town centre, as well as pats of The Wrythe, Rosehill, Carshalton and Benhilton. To the west, SM3 includes Cheam and West Sutton.

Heath Drive is a particularly sought-after address in Sutton, offering large detached homes – many with swimming pools or tennis courts. The Landseer Conservation Area is another prime spot, with large and beautiful Edwardian properties on offer for around the £1 million mark.

The St Helier Estate offers more modest and affordable homes in Sutton. Attractive new homes developments are also available close to the station and at the Old Gas Works site.

Amenities and Green Spaces

Sutton’s town centre offers a decent selection of shops, cafes and restaurants that mean locals don’t need to travel further afield too often. Any serious retail therapy will require a trip into more central parts of the capital, but Sutton has a respectable high street. Two shopping centres – Times Square and the Saint Nicolas Centre – include favourites like Primark and New Look.

All the big supermarkets have a presence in Sutton, as well as local versions serving more peripheral areas. A monthly Famer’s Market and a good number of delicatessens offer a wider choice of finer foods and drinks.

Sutton is one of the greenest London boroughs, offering plenty of green spaces. The large Oak Park to the south includes a sport centre, café and even a golf course. In the north west of the Borough you’ll find Beddington Park – beautiful grounds and lake attached to a 16th century manor house.

no.16 sutton court road

Resident reviews

Before moving, we meticulously researched places where school offsted scores should be high and where crime rates should be low. Sutton came out from many resources.
Mehmet Ozaksu, Verified Resident – No. 16 Sutton Court, May 2020

The local transport links are perfect for our commutes into London and work. We are a couple of minutes walk away from the town centre which is ideal.
Daniel H, Verified Resident – No. 16 Sutton Court, Aug 2019

Good place, supermarket close to proximity, great shopping area and food places. Transport is nearby and so is the local gym.
Cozaciuc, Verified Resident – Old Gas Works SM1, Jul 2019

It is a green area, conveniently located, only takes 30 minutes to get to Victoria.
Liam, Verified Resident – Northumberland House SM2, Jul 2019

The area is great; two minutes’ walk to the High Street and everything you need very close by, with excellent transport links into town, a bus ride to the Northern line at Morden, always a way to get home. The only thing Sutton is missing is a theatre.
Natbat, Verified Resident – Seventeen SM1, Apr 2020

Reviews in Sutton

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Poor Customer Service

Verified Resident
Verified Resident
Review Date Dec 2021

Good location, easy access to transport links, close to shops and super markets.

Poor parking availability.

Please review your development:

I have been living at the Well House for 6 months now. I will not be renewing after the end of my tenancy agreement.

Pros:
Good location, well maintained communal areas, spacious and comfortable flat.

Cons:
Very poor management and customer service and a constant struggle to get anything done.

– During our first month at the flat, we tried setting up Sky TV – Gave up after two Sky engineer visits and a couple of ignored emails to the residents team (The engineer said the fibre optic cable is faulty and needs to be looked at by the maintenance team – the residents team ignored our emails)

– We had heating issues – It took several emails and 3 weeks to get that resolved.

– We booked a cleaning service using the Well House Concierge app, they never showed up. Requests for a refund were ignored and we had to raise a dispute with our credit card provider to get the money back.

– We have been told that parking space has been reserved for us. Attempts to speak to the person responsible so that we can have access to the car park are ignored. The bay “reserved” for us is continuously in use by another vehicle.

Please share one thing (or more) which you wish you had known before you moved in:

Getting maintenance issues resolved or access to the car park will be a major headache

How has the building management responded to any problems or issues you have raised:

It has been a constant struggle to get a response to emails and to get issues raised looked at.

4
Facilities
4
Design
4
Location
3
Value
1
Management
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Manager Response

Valued Resident,

Thank you for the feedback. Your response is valuable and meaningful to us. Although our goal is, and always will be, to provide you with the level of service you want and deserve, we are saddened to learn of our Team’s failure in this instance. Please accept our sincere apology as we move forward with remedying your valid concerns.

As a result of your feedback, we would like very much to take this opportunity to learn from you how we can make improvements to our operations. By speaking with you directly, we can also better understand and respond to your concerns. Please contact me at Hannah.Jhurry@TheWellhouseSutton.co.uk to schedule a brief call or office visit.

Having this information will also enable us to be more successful when serving you and the community. If, however, you are not interested in furthering this conversation, please know we will take your comments seriously by implementing steps necessary to create change. One day soon we hope to increase your degree of satisfaction and look forward to earning your continued residency.

Enjoy your day,

The Well House Team

I love the spacious design of the flats

Verified Resident
Verified Resident
Review Date Sep 2021

– close to bars and restaurants on the high street and good access to other areas like Clapham, Balham and victoria with rail links on the doorstep
– downsides, noisy neighbours in the development with too many children in too small a space, there should be a limit on numbers of occupants per flat

Please review your development:

I love the spacious design of the flats, you get more living space and storage than you would elsewhere in other developments with smaller rooms. One of my favourite features is the gym which is included in the rent. I am impressed by the upkeep of the building and facilities, although the bin store needs sorting out.

Please share one thing (or more) which you wish you had known before you moved in:

The neighbours! Their kids drive me mad banging on the ceiling and screaming all day long

How has the building management responded to any problems or issues you have raised:

I haven’t raised any issues but where I have dealt with management it has been positive

4
Facilities
4
Design
5
Location
2
Value
3
Management
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Manager Response

Valued Resident,

Thank you for the feedback. Your response is valuable and meaningful to us. Our goal is, and always will be, to provide you with the level of service you want and deserve. Having this information will also ensure our continued success when serving you and the community.

For future reference, if you would like to reach out to our Team for any reason, feel free to contact Team@TheWellhouseSutton.co.uk for prompt assistance. We look forward to your continued residency.

Enjoy your day,

The Well House Team

Location and flat good, management not so good.

Verified Resident
Verified Resident
Review Date Sep 2021

Great central location not far from London and green spaces. Parking for guests can be a problem as not much 24hr free parking.

Please review your development:

On the face of it the building is well designed and offers so many great features. Overall we are happy with the flat itself.

Delve a little deeper and there are some issues with this development.

In the 9 months we’ve lived here the intercom has broken at least 6 times, causing issues with security, access and deliveries.

The fittings are cheap and have not been fitted correctly – we have been told this is why so much in our flat is breaking.

The concierge organise events but the key communications are not good at all. Our move in was so bad that we contacted head office and this wasn’t addressed either.

Please share one thing (or more) which you wish you had known before you moved in:

Cladding

How has the building management responded to any problems or issues you have raised:

They are slow at responding and it takes pushing from a resident side to get anything done.

2
Facilities
4
Design
5
Location
3
Value
2
Management
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Manager Response

Dear Meg,

Thank you for the feedback. Your response is valuable and meaningful to us. Although our goal is, and always will be, to provide you with the level of service you want and deserve, we are saddened to learn of our Team’s failure in this instance. Please accept our sincere apology as we move forward with remedying your valid concerns.

As a result of your feedback, we would like very much to take this opportunity to learn from you how we can make improvements to our operations. By speaking with you directly, we can also better understand and respond to your concerns. Please contact me at Jimmie.Malone@TheWellhouseSutton.co.uk to schedule a brief call or office visit.

Having this information will also enable us to be more successful when serving you and the community. If, however, you are not interested in furthering this conversation, please know we will take your comments seriously by implementing steps necessary to create change. One day soon we hope to increase your degree of satisfaction and look forward to earning your continued residency.

Enjoy your day,

Jimmie Malone

Lovely Modern living

Verified Resident
Verified Resident
Review Date Sep 2021

Location is good ! near the sutton station with 5 mins walking distance .
Nice park near for kids ,walking distance to supermarkets and bus stations connect to other city such as
Epsom , Kingston Etc .
But Parking space is lack of supply and we have to queue the parking space during our rental .
Bin collections is not quite well manage and need to be improve
Traffic noise is not serious on high floor , but its acceptable which its really close to station .

Please review your development:

Its lovely location , lovely management team , nice regular functions which make everyone with Joy !
Design is modern with enough space and with good design .
Facilities is just satisfyingly for the use .
Too frequency for property checking is little bit over recently but still acceptable ,.

Please share one thing (or more) which you wish you had known before you moved in:

the price list of the furniture and Kitchen Electrical appliances which we can use on more carefully to maintains. video viewing provided will be perfect.

How has the building management responded to any problems or issues you have raised:

Parcel room can be open but take more supervise by receptions is much better than the code system.

5
Facilities
4
Design
5
Location
4
Value
4
Management
User submitted image of  The Well House, SM1
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Was this review helpful?

Report

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Manager Response

Valued Resident,

Thank you for the feedback. Your response is valuable and meaningful to us. Our goal is, and always will be, to provide you with the level of service you want and deserve. Having this information will also ensure our continued success when serving you and the community.

For future reference, if you would like to reach out to our Team for any reason, feel free to contact Team@TheWellhouseSutton.co.uk for prompt assistance. We look forward to your continued residency.

Enjoy your day,

The Well House Team