Tillermans at Greenford Quay, UB6

By
Greystar
1st
Ranked 1st out of 30 in Ealing
4.10 (39 reviews) 4.10 (39 reviews)
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This development has an adequate number of verified resident reviews written in the last 12 months.
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Category Scores

4.23
Facilities
4.56
Design
3.95
Location
3.82
Value
4.05
Management

Tillermans at Greenford Quay is a development by Greystar. This Built to Rent has 379 residential units. Located in Ealing, the development is in-between Greenford, Sudbury Hill and also, Sudbury Hill Harrow stations. Which have connections to the Piccadilly and Central lines as well as Chiltern Railways and GWR services.

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£1,383 pcm
Studio Apartment
0 Bed
1 Bath
452 sq ft
Greystar
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£1,541 pcm
1 Bed Apartment
1 Bed
1 Bath
604 sq ft
Greystar
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£1,772 pcm
2 Bed Apartment
2 Bed
2 Bath
916 sq ft
Greystar
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£2,101 pcm
3 Bed Apartment
3 Bed
2 Bath
954 sq ft
Greystar
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Reviews

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Luxurious Development in West London

Review Date Nov 2020

This is definitely a luxurious apartment building. A lot of thought and a huge amount of effort has gone into making Greenford Quay a place where you can call home.

One my arrival I was greeted by Mia from the Greystar Leasing Suite and she gave me such a warm and genuine welcome. I asked Mia loads of questions about my new flat and she provided the answers there and then which was so helpful. I will also say many of the staff at GQ seem positive, cheery and helpful.

Please tell us what you like and dislike about this area:

Central Line and Piccadilly Line tube stations are within walking distance. There is a shopping centre with big name stores just 10-12mins walk away. There’s even a brand supermarket opening soon on the ground floor at GQ.

Please share one thing (or more) which you wish you had known before you moved in:

It’s always best to view a property in person, but Greystar also offer virtual videos walkthroughs.

What is the best feature of your home:

It’s a very spacious Studio apartment – and the layout is very good – well thought out.

5
Facilities
5
Design
3
Location
4
Value
5
Management
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Wish I signed a 12 month contract!

Verified Resident
Verified Resident
Review Date Jan 2021

My apartment is very quiet which makes it easy to work from home during covid, and there is a sense of tranquility throughout the building. Staff are great and very responsive if there is an issue. There is adequate living space for 2 people in my 1 bed. Everything works and all appliances very easy to operate. Some great zoom events were arranged over the festive season to make up for lockdown and was a nice way to meet and interact with fellow residents. I feel very safe living on my own here. Alas, my 6 month stay is almost over, I wish I’d signed up for 12!

Please tell us what you like and dislike about this area:

Beautiful walks along the Grand Union Canal, neighboring Greenland and the wonderful Horsenden Hill is absolute bliss.
There is a Co-Op nearby which is about to open (end of month I’ve been told for 3 months now)
Lots of options for shops and public transport all within walking distance.
There is a pub located on the canal side – The Black Horse which serves great food and such a lovely scenic place to go to have a drink.
If you do not want to walk, there is a bus 395 which stops outside the nearby Retail Park which is very handy.

Please share one thing (or more) which you wish you had known before you moved in:

For non drivers – Tesco deliver to your apartment!
Wine bottles can be left on the floor outside the recycle bin to be picked up with large recycle boxes.

What is the best feature of your home:

Large windows and a Juliet Balcony which opens to beautiful sunrises, sunset skies over the canal, fields & woodlands of Horsenden Hill. Sounds of the fountain outside the building and sitting outside to watch its many colours. Roof top lounge on a warm day – there is always a cool breeze, feels like being on holiday.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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The Security Saved It

Review Date Nov 2020

The amenities are great, the style is great but the flats are a weird shape and also get ridiculously hot
The one great thing is the security team, they are super friendly and have always helped us out when we are in need and have made our year here a lot more manageable

Please tell us what you like and dislike about this area:

Co-op isn’t open, constant sounds of building or industrial estate
But it’s good there is a shopping park across the road

Please share one thing (or more) which you wish you had known before you moved in:

The fact coop wasn’t going to open and the price for parking

How has the building management responded to any problems or issues you have raised:

Eddie was a great help and made things easy and smooth for us

5
Facilities
5
Design
5
Location
2
Value
5
Management
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Amazing staff

Review Date Nov 2020

Beautifully interior designed builder, every furniture is well thought and put together.

14th floor is amazing, wish there was more games though.

The gym- one person an hour for such a big gym doesnt make sense

Please tell us what you like and dislike about this area:

Beautiful building with amazing facilities including the 14th floor.

I find Mori very friendly and extremely helpful. He is an asset for Tillermans court and a great person to be sitting at the front of the house.

Please share one thing (or more) which you wish you had known before you moved in:

Furniture

How has the building management responded to any problems or issues you have raised:

5/5

I am not really had many issues so cant answer thus question

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Everything you want in one building

Verified Resident
Verified Resident
Review Date Oct 2020

Where do I begin. One thing I love is the cinema room. To be able to watch my favorite movies with myself or my friends of the best private theater I have ever seen is amazing. The gym is also a good addition,.instead of paying for a gym membership, I can always come here. I also love the design and aesthetics of the building, it feels very modern.

Please tell us what you like and dislike about this area:

I love that we have everything, a Co-op, a nice canal to walk on. As well as how many people like to socialize around the area

Please share one thing (or more) which you wish you had known before you moved in:

If you like dogs or pets, this building is very pet friendly

What is the best feature of your home:

My favorite feature is the black out curtains in my room

4
Facilities
5
Design
2
Location
4
Value
5
Management
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A review of Tillermans Court, Greenford Quay

Verified Resident
Verified Resident
Review Date Sep 2020

The Apartment
The apartment reviewed is a one bedroom which my fiancée and I found to be a good size. It came with brand new appliances, including a washing machine and dish washer as this apartment had not be lived in yet. The appliances themselves are good quality and easy to use. The furnishing: Sofa, Coffee table, Bed, Dining table, were comfy and a nice design. The design of the interior is well done, neutral and simplistic but without an ‘empty’ feeling. The noise levels are good when the windows are shut, and it is mostly quiet even with the windows open. The only negative, which is more something to be mindful of instead of an actual complaint is the bad cell reception indoors. There were some minor issues that required maintenance to resolve but these were very minor.
Pros:
• Size.
• Appliances.
• Furnishing.
• Design.
• Low Noise levels.
Cons
• Bad mobile phone reception indoors.

The Building
The building is well designed from the lobby, to the hallways and is very pleasing to live in. Onsite maintenance and friendly staff. The facilities to be made use of are fantastic. These include the following:
• Secure parking (additional cost).
• Password protected parcel room.
• 24-hour reception and security.
• Dog/ pet washing room.
• Fitness centre/ gym.
• Office/ work space.
Communal areas that can be used any time and can also be booked for private functions.
• Call rooms, for work.
• Conference room.
• Outside BBQ and seating area.
• Private cinema.
• Playroom.
• Dining room.
• A lounge.
• A games room
• The roof terrace.
The only drawback I find is that there is no resident portal or booking system other than emailing reception to book a room. This includes seeing in advance what rooms are booked for private functions. I believe this would benefit both staff and residents as this can be automated and have clear information for residents, there is also functionality in this system to log maintenance tickets. If there are any issues that require maintenance reception must be contacted.
Pros:
• Great facilities.
• Excellent communal areas.
• Onsite staff: 24-hour reception, security, and front desk staff. All of which are friendly and welcoming.
• Well designed, both functionality and aesthetically.
• Friendly residents.
Cons
• Lack of resident booking system for function rooms.

The Area
The area itself both in walking distance and driving distance is good with various stores within walking distance. From groceries, to coffee shops and pharmacies. There is a good variety in shops in the area. Within reasonable driving distance there is a good variety of pretty much everything. Groceries, restaurants, clothes stores, furniture stores. There is also a good park nearby which can be reached by walking along the canal which makes for a nice peaceful walk. There are also various areas nearby which makes for a nice few hours or day out.
Public transport in the area is great with bus stops and train lines in a short walking distance.
Pros:
• Variety in shops within walking distance.
• Great public transport in walking distance.
• Excellent variety of shops and facilities within reasonable driving distance.
• Easy to get to from a main road.
• Parks and lots to do in the area.
Cons
• Though temporary, the only drawback is a lot of construction in the area for the other buildings. I should imagine this place once finished in a few years will be great.

Please tell us what you like and dislike about this area:

Not enough characters, see below.

Please share one thing (or more) which you wish you had known before you moved in:

The communal areas are there to be made the most of!

What is the best feature of your home:

The facilities within the building, and location in the area is excellent.

4
Facilities
5
Design
4
Location
4
Value
5
Management
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Manager Response

Thank you for your great review.

We’re super pleased you like the development.

Would rent again

Review Date Aug 2020

The apartments look pristine, a very coherent style with many useful amenities such as the gym, cinema room, rooftop terrace, and the off-street parking garage with EV charge points. Granted it’s on the expensive side but it really is great value and renting is much easier. Staff are very friendly and inviting, they really try their best to make tenants feel at home in a community rather than just renting.

Please tell us what you like and dislike about this area:

Greenford is a lovely place within Ealing with plenty to do and great transport links! Unfortunately, the Quays sit across a busy highway making it difficult to travel to Greenford’s heart due to congestion. The area is quiet and near a large green area, a lovely experience to walk through it!

Please share one thing (or more) which you wish you had known before you moved in:

There’s many small expenses that I didn’t expect, for example charging costs extra over the parking fees and the policies for using the communal rooms are very strict

What is the best feature of your home:

The amenities. Having a gym on site allows for consistent healthy routines as well as motivation on rainy days! The parking, were it cheaper, would be my favorite amenity due to its frequency of use and safety!

5
Facilities
5
Design
4
Location
5
Value
5
Management
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Manager Response

Thank your very kind review.

We’re glad to hear that you love the development.

Our big 1 bedroom flat

Verified Resident
Verified Resident
Review Date Aug 2020

We are previously from central London from a flat share ! A baby was on the way so we decided to find something just for us !
we were looking for more space and something new and not expensive ! Greenford quay was perfect for us ! the central line straight to our work place and not too far! just 30 min to Oxford Circus! The amenities are amazing we already book every space! The dining room for Our baby shower, The barbecue podium for a birthday lunch and the cinema! We love living here, we love our flat, our bedroom is big enough to have our baby with us ! Soon a nursery will be open and a CO op shop just under the building ! it’s just amazing and very practical ! Greystar team works in the building so the communication is very easy and fast. We really recommend Greenford quAy because if you are looking for a design stylish place to live and where you can feel relax it’s here !

Please tell us what you like and dislike about this area:

Maybe just not a lot of food shop around ! But soon a CO op will be open just under the building ! And west way Is about 15 min walk by the canal !

Please share one thing (or more) which you wish you had known before you moved in:

The heat maybe on the side where we are living, it’s cause many health problems to our baby, maybe if we knew before we probably choose another side of the building.

What is the best feature of your home:

All the space we can book ! We can invitefriends and family and just use this space to receive them ! We already booked every space! The dining room for our baby shower ! The barbecue podium for a birthday ! It’s very convenient and super practical !

3
Facilities
5
Design
3
Location
5
Value
5
Management
User submitted image of  Tillermans at Greenford Quay, UB6
User submitted image of  Tillermans at Greenford Quay, UB6
User submitted image of  Tillermans at Greenford Quay, UB6
User submitted image of  Tillermans at Greenford Quay, UB6
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Manager Response

Thank you for your positive review. We’re glad you’re enjoying the development.

Very Dissapointed

Verified Resident
Verified Resident
Review Date Aug 2020

The design of the building looks great from the outside however doesn’t function properly. Have lived here for 8 months now and it’s still not open properly, the staff use the excuse of covid for amenity spaces not being open but my husband and I moved in early December and was told everything would be open in 3 weeks so before the new year. Everything has some sort of malfunction (cinema room remote doesn’t work properly) Advertised as a spin studio in the gym no one knows how to work it or the speakers including staff. No water dispenser in the gym either. Really long list of things that aren’t functioning in the building and very little to no effort to repair them. We were told that our bills will be sorted soon after we moved in and they would be around £50 per month but they are much more. Council tax took 6 months to come after approaching the office several times. When confronting the office a particular staff member was very defensive and argumentative in her manner, kept telling me about how things are harder in the U.S? and taking my impatience as a personal attack?? STILL not received an electric bill.
Was also told when shown around that amenity spaces would be free for private hire. As soon as the contract was signed and they did our induction the lady that did the induction told us we’ll be charged an extortionate hourly rate for private hire. Took no responsibility when confronted about this.
Our flats are extremely dusty, I hoover our apartment at least twice a day, the dust build up is ridiculous, suspect the filters aren’t working properly, have asked for a member of maintenance team to come and check it several weeks ago and haven’t heard anything back.
Was also told the flat had air conditioning and there is no such thing, now that it is the summer the apartment feels like a sauna.
On the positive side, the security team are great, very polite and do their job efficiently. Always helpful and do a great job patrolling, especially if I’m out of the front of the building late at night alone, a security member usually follows me and stands close by ensuring that it’s a safe space. The security maintain a great balance of friendly and professional.

Please tell us what you like and dislike about this area:

Transport links are good, Central and Piccadilly line available nearby. Bus links could be better. Area is generally run down, nothing fun available to do within the area, however a choice of a few supermarkets nearby.

Please share one thing (or more) which you wish you had known before you moved in:

The actual prices of bills and how hot the apartments are in the summer.

If there is one thing you would change about your flat or property what would it be:

I wouldn’t change anything to do with what they told me before I signed the contract, I just with they would honor the promises that were made.

2
Facilities
3
Design
2
Location
1
Value
1
Management
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Manager Response

Good afternoon

Thank you for taking the time to submit your feedback. I’d like to meet with you to discuss the points you raised. Would you be able to email reception@greenfordquay.com so we can set up a meeting please?

Kind regards

Colum

Modern, comfortable homes, good facilities& services

Verified Resident
Verified Resident
Review Date Aug 2020

The apartments and communal areas are well thought through. The gardens, gym, and meeting rooms / lounges are well-equipped and very usable, which is not something that can be said for communal areas in most apartments. The development itself is maintained well and I have always found the staff and security responsive. Any queries / issues with respect to facilities, wi-fi etc have been resolved quickly and followed up on. Extremely pet friendly, and you can see how important this factor is in London when you look at the proportion of occupied flats with pets. Rent is steep, no two ways about it – but I have been here for 9 months and never had to think twice about parcels, utilities problems, wifi issues, waste disposal, infrastructure or maintenance issues – and there is value in being carefree about these things so all in all would recommend.

Please tell us what you like and dislike about this area:

The location is convenient if you’re looking for something within walking distance of shops, restaurants and tube station (between 5 and 8 minutes). The nearest bus stop is literally a minute’s walk from the reception. A Coop store is going to open up right on the development which would make it even more convenient. The restaurants themselves are not great, but definitely will do at a pinch.

What is not great – the route between the tube station and the development is peppered with industrial parks and storage areas. Walking unaccompanied at night can get a little lonely, but having said that, have faced no issues.

Please share one thing (or more) which you wish you had known before you moved in:

I was not aware that additional fobs would be charged and only 1 fob per resident is given. When I live alone, I would feel comfortable having a friend of family member have a key to my place. At least 2-3 fobs can be provided for each resident without charge.

What is the best feature of your home:

Far more storage space than I expected in a 1 bedroom flat!

4
Facilities
4
Design
4
Location
3
Value
5
Management
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Manager Response

Thank you for your positive review. If you do require a friend/family access we are happy to assist with access.

Has the potential to be great but currently lacking

Verified Resident
Verified Resident
Review Date Aug 2020

This development has the potential to be amazing but there are some shortfalls. There have been many teething problems and unfortunately the higher (upper) management have failed to help these be resolved in a timely fashion. This is not the onsite management teams’ fault. The higher upper management should be more proactive in helping support the onsite management deal with the numerous issues.
I am disappointed with the outrageous prices of the apartments in this building. It is difficult to want to stay when there is such a high price on the apartments for the service and the area surrounding it.
I think that, going forward, Greystar should consider the reduction in rental prices and be more proactive in helping solve the many issues that the new and old residents have faced since moving in.

Please tell us what you like and dislike about this area:

I like this area for the easy access to central London and various other routes. I don’t like that there has been a lot of rubbish from people passing by on their daily walks and polluting this area we pay such a high price to live in.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had know that the other extra charges for parking would increase from the time I started living here to now. There is a huge difference in the price.
I wish I had been able to enjoy the podium garden and the rooftop terrace for longer but these have only now opened up to the residents since we’ve moved in (and yes, I know covid didn’t help but there was still a gap before either was opened up to residents due to incompletion).

How has the building management responded to any problems or issues you have raised:

Most of the time, although sometimes slow or they have forgotten to respond for some time. I would say that 7/10 issues get resolved in a timely fashion but the ones that haven’t been resolved are quite pressing.

3
Facilities
2
Design
4
Location
2
Value
3
Management
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Manager Response

Thank you for leaving us a review.

The onsite team are working hard to make living at Greenford Quay an amazing place to live and I hope you things improve over time.

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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Facilities

Cinema

Cinema

Concierge

Concierge

Gym

Gym

Lounge

Lounge

Pet Friendly

Pet Friendly

Roof Terrace

Roof Terrace

Location

Greystar
Number of developments 11

4.44

Average rating based on 225 reviews

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