Category Scores
Greystar’s Sailmakers is a Build to Rent scheme, which comprises of 327 units. It is within the mixed-use Galliard Homes development, Harbour Central. The site is situated on the Isle of Dogs close to the River Thames, and less than a 10-minute walk from the heart of Canary Wharf. In addition, transport links come courtesy of nearby South Quay DLR and Canary Wharf’s DLR and Underground services. Residents enjoy fast and frequent connections to the likes of Bank and Monument.
Reviews
Write a ReviewUpload PhotosA Tower, A Home
I think that the Sirocco Tower was not the only property which could provide a plenty of facilities, but I believe that the tower is the only one that could satisfy my emotional needs. When I got the pressures from the university, the smile faces of the reception always make me feel relief. Thank you for all your patience in the last year, and I hope that I could stay in your tower again shortly.
Please tell us what you like and dislike about this area:
Extremely convenient location and internal facilities.
Please share one thing (or more) which you wish you had known before you moved in:
If you want any specific view in your balcony, you may need to ask the favour to the management team before you move in.
If there is one thing you would change about your flat or property what would it be:
Sometimes, my flat was dusty, and based on my observation, that might be caused by the carpet.
Manager Response
Hi there, thank you for taking the time to leave us a review. I am glad to hear the team helped with some of that relief from university pressure. You are always welcomed back here at Sailmakers and hope to see you again. I will be sure to pass your feedback to the team they will be thrilled with your review!
Nice development but expensive bills
In general the building is fine. There are some issues with the wind, when there are strong wind there is a sound coming from the extractors across the house. The development comes with preset utility companies which are outrageously expensive. The cooling system is a rip off. You have to pay double the electricity because of that. Even if you don’t use it, the standing charges are about £500 a year minimum.
Please tell us what you like and dislike about this area:
Area is fine, close to CW and DLR for transportation. Plenty of restaurants close by and shops. Nothing negative
Please share one thing (or more) which you wish you had known before you moved in:
Bill cost
How has the building management responded to any problems or issues you have raised:
They take a while to respond as we need to send an email first and arrange a time for them to come by so issues are not always resolved immediately. We have an issue with the heating system and every time we need to turn it on we need to call facilities, which is not great especially if it takes 2-3 days
Manager Response
Hi ZC,
Thank you for taking the time to leave us this review. Something we will be sure to look into for you. Unfortunately the standing charges are beyond our control. With regards to any heating issues you would need to contact SSE and equally we are happy to arrange a maintenance at your earliest convinces please email reception to let us know which dates are suitable for you.
Sirocco Tower – A great place to live in
Sailmakers is a great place to live, tho my stay has not been long here yet about a month I felt welcome from the day they showed me the apartment. The staff is exceptionally nice and helpful. Especially Alexandra was very helpful for us. The amenities are very good as well and in good condition. The views from the gym give you extra motivation. The buildings are kept extremely clean and working. The maintenance team is also very friendly and helpful. The only criticism I can find with this place is that the parcel storage room is disorganised, but that is mainly because the delivery drivers just put them in randomly.
Please tell us what you like and dislike about this area:
Good:
– Everything just a 10 – 15 minute foot walk away
– Very safe
– Very Clean
Bad:
– Lots of construction but from the development these can’t be heard
Please share one thing (or more) which you wish you had known before you moved in:
I did not know the WiFi was included in the rent payment, so that was nice surprise.
How has the building management responded to any problems or issues you have raised:
Immediate help was offered and the maintenance people are very friendly and helpful.
Manager Response
Hi Leo,
Thank you so much for taking the time to leave us this fantastic review! I am delighted to hear the team have been helpful. I too do really feel we have an A-Team here at Sailmakers and I’m so happy to hear you feel the same. We do love our facilities here at Sailmakers and hope you make full use of them especially the gym absolutely love the view from there.
I will be sure to share this with the Sailmakers Team they will be delighted. Thank you again.
Best Building in Canary Wharf!
Sirocco Tower is the dream! After living in different developments over the past couple years, Sirocco definitely takes the win! Great value for your money with outstanding facilities with a beautifully nautical theme The property management team are superb! The whole experience has been amazing.
Please tell us what you like and dislike about this area:
Sirocco Tower is in the perfect location! A residential area but so close to all shops within walking distance. Perfect balance. The local shops and food establishments are extremely good.
Please share one thing (or more) which you wish you had known before you moved in:
The events hosted by the Management team are a great opportunity to meet the neighbours! Also, the facilities are never crowded which makes for an amazing experience.
How has the building management responded to any problems or issues you have raised:
The building management team are amazing. Always willing to help! All my questions and issues have been answered and resolved in a short short time and I couldn’t be happier. The on-site maintenance team definitely has been great!
Manager Response
Hi Ali,
What and amazing review! thank you so much! I will be sure to share this with them, it will make their day! What a dream Tower indeed we absolutely love working in a development like this and happy to hear you think this takes the ‘win’ : )
More events to come in the future we hope to see you there.
Nice location, love the kitchen and building facility, still debating if it’s worth it.
Building facility is wonderful, there is a nice and cozy fitness with stella view, a massage room (without a lock? or an occupied signal), the dinning room (I love this room), a movie room and a lounge room that is very cozy. They have a very nice reservation system now, which is great that it’s automated, but when I book something it reserves time a European time in my calendar for some reason. I set my calendar at UK time but when I booked the dinning room from 1-4pm it shows up at 2-5pm in my Calendar. This causes some confusing moments at the reception.
Please tell us what you like and dislike about this area:
I love that fact that this place is managed by the building management team and not a sole landlord. It is very easy to communicate when something goes wrong in our apartment. However, we can constantly hear our upstairs neighbor walking sounds and furniture dragging sounds, which is sometimes tolerable when it’s during the day. Most times not so tolerable. We tried to communicate with the upstairs neighbor by sending a note to them and suggest that it could be helpful to wear a soft slipper, but we can still hear stomping sounds. We asked the building to help with it in the beginning and they asked for a sound recording. When we send the audio files to them they asked us to report this to the council, instead of helping us mitigating this. It’s close to a year now that we live here. We are still debating if this is still worth paying a premium for, since it affects our sleep really badly.
Please share one thing (or more) which you wish you had known before you moved in:
I wish I know that the barrier between my ceiling and the floor on the room above is fragile. Had I heard people stomping sounds during the viewing, I would have been more careful.
I wish I know how to use the temperature controller, because the AC is not as cold during the summer and during winter it’s too cold. The second bedroom doesn’t have A/C, which can be really hot during the summer.
How has the building management responded to any problems or issues you have raised:
4 out of 5 times, the building management team responded really well, especially when Alexandra is in charged. Most emails I received from Alexandra has been very quick, responsive, and solved my problems in a very empathic way. She would confirm and trace where my parcel is when I couldn’t find my parcels, she would also send me a parcel room code quickly when we were still using the old system. The other lady asked me to wait for 24 hours more (after I got an sms from the courier) to get the code and some frozen goods in my parcel was not as frozen anymore, yikes.
Alexandra also helped me with the upstairs noise when we moved in, but when the other lady was in charge she didn’t want to help mitigate our problem and disregarded the evidence that we sent via email. Which is the only 1 out of 5 times that I’m not very happy with.
Manager Response
Hi Amy,
Thank you so much for taking the time to leave us this fantastic review! We do love our facilities here at Sailmakers and hope you make full use of them. With regards to the noise I am sorry to hear this we will be more than happy to look into this for you. Please let us know when is convenient to get in touch with you if you could just email reception with your times you are available.
I will be sure to share this with the Sailmakers Team they will be delighted. Thank you again.
Overall wonderful experience, with great amenities
Amenities are great, and overall look and design is beautiful. There are some odd design issues, such as the bathroom sinks being quite small and the building making loud groaning sounds in high winds. If two people in the same flat shower at the same time, water pressure drops. Management responds promptly to repair issues.
Please tell us what you like and dislike about this area:
Lots of small grocery stores around, some speciality shops (like Asian grocery) and good amount of quality takeaway restaurants in the area. Very close to Canary Wharf
Please share one thing (or more) which you wish you had known before you moved in:
Some of the amenities (like gym classes) were supposed to open as soon as COVID restrictions allow, but they are still not being delivered.
How has the building management responded to any problems or issues you have raised:
Concierge are always quick to answer questions, and repair works are undergone swiftly.
Manager Response
Hi Bassi, Thank you for taking the time to leave this amazing review! Great to hear the team responds quickly to all your enquiries, we are always happy to help! We have missed our gym classes as well and we are delighted to confirm these are coming back by the end of September 🙂
The concierge is very nice and helpful
The design of the flat is great with the only downside being no Air cooling in the second bedroom.
The concierge is very nice and helpful with facilities being maintained very well. The only downside there is the lack of gym classes which haven’t opened till date due to covid restrictions
Please tell us what you like and dislike about this area:
The location is great as it is a very short walk from South Quay DLR and a 10 minute walk to Canary Wharf station giving jubilee line access too.
There are decent number of shops there. Some of the residents are not too great, however the security and coincerge is helpful and quick to deal with it.
Please share one thing (or more) which you wish you had known before you moved in:
Cost of bills and lack of gym classes not opening.
How has the building management responded to any problems or issues you have raised:
The maintenance team is very quick to deal with any issues arising with the flat.
Manager Response
Hi Roxan,
Thank you so much for taking the time to leave us a review. Not to worry about the air cooling in the 2nd bedroom we have maintenance on hand to fix this for you. Please contact reception to book an appointment at your earliest convenience. I also have some great news for you we have teamed up with a company and will resume health & wellbeing classes at the end of September.
On the good side, the complex has a host of amenities
On the good side, the complex has a host of amenities, very well designed with plenty of common areas which are well managed with comfy and inviting furniture.
Even the views from the building are rather tastefully managed with well placed and well proportioned windows.
On the bad side, building design has a couple of aspects which are not well thought of – like garbage disposal, entry/exit fobs, and door automation.
Please tell us what you like and dislike about this area:
Right in the heart of urban London – Canary Wharf. Plenty of shops, restaurants and bars.
Great quality of construction, top notch furnishings, lovely staff and good facilities.
Overall the building offers a lot of premium aspects for a rent that matches.
Please share one thing (or more) which you wish you had known before you moved in:
As I cited earlier, the garbage disposal is rather poorly designed.
How has the building management responded to any problems or issues you have raised:
Yes they have responded promptly. There is a on site concierge team who reverts either in person or on mail.
Manager Response
Hi Deepak, thank you so much for taking the time to leave us this review! We are happy to hear you love our amenities and the beautiful views just as much as we do! We are glad the team responded to you quickly.
Excellent property management and services.
Receptionists have always been very professional and friendly when we want to use the facilities or have any enquiries. Alex, in particular has been excellent trying to help find an available unit for us. She responds very quickly and on time. The entire check in process has been smooth. The gym has beautiful views. We love the booking concierge app which makes it easy to book spaces. We only wish all the facilities were in one building instead of spread across two.
Please tell us what you like and dislike about this area:
Great Grocery stores around, safe neighbourhood. Great connectivity to public transport. The only downside is the noise because there’s construction and DLR sounds left right and centre.
Please share one thing (or more) which you wish you had known before you moved in:
You can only get keys with valid identification. So the key is for you and you only.
How has the building management responded to any problems or issues you have raised:
When we had to self-isolate because we were contacted by the NHS app, we had to push back our move in date and the entire process was very smooth and simple. Alex resent the contract and we signed it again and there was all there was to it. Simple.
Manager Response
Hi Sarah, thank you so much for taking the time to leave us this review! We are so happy to hear Alex and the the team are doing everything possible to make you feel all settled in your new home and ensure you have a good time whilst living at Sailmakers : ) We do love our facilities here at Sailmakers and hope you make full use of them.
Great pick for canary wharf
There is a 24 hour gym facility, so it is convenient. The design is pretty good, and the mailroom is just across this building, so you can get packages easily. The management is great, and email promptly to keep contact with. The management staff is very nice and professional as well
Please tell us what you like and dislike about this area:
It is a 10-15 walk to shopping mall, and a wide range of food choices, including American, Asian, etc. It is about 5 min walk to south quay for DLR, and 12 minutes to Canary Wharf station
Please share one thing (or more) which you wish you had known before you moved in:
I wish there was a swimming pool. Also would love to have more dining area
How has the building management responded to any problems or issues you have raised:
The washing machine wasn’t working fully but the maintenance team came to fix it right away after they received a request
Manager Response
Hi M, thank you so much for taking the time to leave us this fantastic review! We are so happy to to hear we have been helpful. We are delighted to hear you are enjoying the gym, we too do love our facilities here at Sailmakers and hope you make full use of all of them.
The facilities are beautiful and well maintained
You a key to access any part of the building (including the lifts) and additionally there’s 24/7 security, which makes you feel very secure. The facilities are beautiful and well maintained with a 24 hour gym on the 34th floor- which makes for a stunning view from the treadmill. The furnished lats come with a good selection of modern fittings and generally the building is beautifully designed.
Please tell us what you like and dislike about this area:
Located a few minutes away from South Quay DLR station and short walk from Canary Wharf station, sailmakers is a great place for young professionals to live. There are multiple grocery stores including Tescos and Waitrose in walking distance, as well as amazing restaurants and a few bars. Parking is not included in the rent but can be purchased otherwise- although it is costly and will set you back a couple hundred a month. The biggest problem with living here is the lack of parking near the building. It’s virtually impossible to find sometimes.
Please share one thing (or more) which you wish you had known before you moved in:
Typically, the council tax in this area is quite high and we had issues with our bills as previous tenants had not paid their CT. I think Sailmakers needs to clear the debt by chasing the people who left behind their outstanding bills. It would have also been great to know the cost of parking
How has the building management responded to any problems or issues you have raised:
We had a broken stove the first month of moving in and the maintenance team was very quick to respond and fix it right away. We generally have had a great experience with the maintenance team. They’re quick, helpful and very kind
Manager Response
Hello Saanya,
Thank you so much for taking the time to leave us this fantastic review! We are so glad you like the amenities as much as we do. If you ever need anything as you already know the team at reception or Management at the back of house are always happy to assist and maintenance team always on hand.
Resident photos
