Sailmakers, E14

By
Greystar
5th
Ranked 5th out of 31 in Canary Wharf
4.63 (100 reviews) 4.63 (100 reviews)
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This development has a high number of verified resident reviews written in the last 12 months.
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Category Scores

4.63
Facilities
4.67
Design
4.63
Location
4.49
Value
4.66
Management

Greystar’s Sailmakers is a Build to Rent scheme, which comprises of 327 units. It is within the mixed-use Galliard Homes development, Harbour Central. The site is situated on the Isle of Dogs close to the River Thames, and less than a 10-minute walk from the heart of Canary Wharf. In addition, transport links come courtesy of nearby South Quay DLR and Canary Wharf’s DLR and Underground services. Residents enjoy fast and frequent connections to the likes of Bank and Monument.

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1136 sq ft
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Reviews

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Great place to stay, staff make it feel truly like home.

Verified Resident
Verified Resident
Review Date Sep 2021

The building is superbly designed, both stunning and functional. There are many great amenities, but the best by far is the gym on the 34th floor, giving a full birds eye view of the area. The best part of living here is the staff, they are incredibly helpful and friendly, making it a true pleasure to live here.

Please tell us what you like and dislike about this area:

Good location, close to transport, plenty to restaurants and shops.

Please share one thing (or more) which you wish you had known before you moved in:

The building is a really great living experience and good value for money.

How has the building management responded to any problems or issues you have raised:

They have a really quick turnaround with all queries and are really approachable.

5
Facilities
5
Design
4
Location
5
Value
5
Management
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Manager Response

Hi Vincent,

Thank you so much for taking the time to leave us this wonderful review. We have to say we agree with you on that about our gym the views from there are incredible. But I really am happy to hear that the staff have been helpful and making it a pleasure for you to live here. This is what it’s all about. Thank you for choosing Sailmakers to be your home.

I will be sure to share this with the team they really will be thrilled.

Great place to live and work remotely!

Verified Resident
Verified Resident
Review Date Apr 2022

Apartments are very well maintained with high-quality amenities. Well-isolated and silent inside. Heating and cooling work well. A wide variety of facilities is available (gym, spinning studio, conference rooms to name a few).

The reception/management team (Abigail, Joanna, Marcin, Taher, and others) is extremely friendly, helpful, and professional at the same time. They’re great communicators and are responding quickly and efficiently to all our inquiries. The same applies to maintenance. After moving in, we created a ticket to check the heating system. One hour later, one of the maintenance team members (Dean Joao) came to our apartment, performed the maintenance, and advised us on how to best use it in a very friendly manner.

Please tell us what you like and dislike about this area:

Clean and safe area with lots of restaurants and bars within 5mins walk. DLR (3mins walk) and Jubilee line (5mins walk) are nearby making this place well connected with central London.

Please share one thing (or more) which you wish you had known before you moved in:

Great building for working remotely. Bedrooms are spacious enough to convert into a home office. Plenty of space in the common areas to work as well with high-speed wifi and electricity sockets.

The gym on the 34th floor is really well-equipped and has amazing views over London, especially in the evening hours!

How has the building management responded to any problems or issues you have raised:

Very quickly and promptly. The reception and maintenance teams are very kind, experienced, and professional.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hi Bartlomiej,

Thank you so much for taking the time to leave us this fantastic review. We are happy to hear that the whole team have been so efficient in dealing with all your inquiries in a friendly and professional manner and that our facilities have made working remotely a pleasant experience

I will be sure to share your review with the Sailmakers Team. I know this will make their day!

Thank you for choosing Sailmakers as your home

Happy to have them around the development!

Review Date Mar 2022

The reception staff and maintenance staff are excellent in responding promptly to any issues or requests raised. They are very friendly and always greet you with a smile on their faces. Happy to have them around the development!

Please tell us what you like and dislike about this area:

I requested for maintenance help on two occasions, Dean Joao came to help very promptly. He was very helpful, sorted out this issues immediately and was very professional. Glad to get his help and appreciate it. Thank you Dean!

Please share one thing (or more) which you wish you had known before you moved in:

Nothing

How has the building management responded to any problems or issues you have raised:

The reception staff and maintenance staff are excellent in responding promptly to any issues or requests raised. They are very friendly and always greet you with a smile on their faces. Happy to have them around the development! Thank you to Taher, Dean and rest of the reception & maintenance staff!

5
Facilities
5
Design
5
Location
5
Value
5
Management
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It started off ok, but soon went downhill. Avoid this development, cheaper and more professional places out there.

Verified Resident
Verified Resident
Review Date Mar 2022

Whilst the building itself is good, there are significant drawbacks that aren’t apparent.

The carpets in the lift lobby of each floor are never cleaned or vacuumed. I had to report vomit on the floor after it hadn’t been cleaned up in 3 days. Even when someone did come up, they did a poor job of cleaning the area.

The building didn’t mention anything about charging for using some of the amenities now that COVID was over. Instead, they thought it was appropriate to notify tenants 6 days after they started charging.

Security is a joke, a bloke sits on Reception watching films on his phone all day, doesn’t walk the building, and doesn’t protect residents from incidents. Anyone can just walk in and gain access to the upper floors without any problems.

I had a theft of a parcel recently and was told that it was my problem, and to log a Police report.
They refused to log an internal incident report for the event.

Being told that amenities are only available from 9am until 10pm, instead of the 24 hours they quote on the website.

Please tell us what you like and dislike about this area:

Good proximity to South Quay DLR station, making it useful to get into The City (30 minutes or less).
Parking is terrible in the area, most on-street parking is full.
Sometimes noisy exterior – not the plush Canary Wharf development you think it is.

Please share one thing (or more) which you wish you had known before you moved in:

In a nutshell, if Sailmakers can get out of their obligation to do anything, they will.
They are 100% there to make Greystar money, and not to retain decent tenants.
You are just a number to these people, they fail to realise that this is a place to live and not a business for tenants.
I would 100% avoid this development, while it looks fancy from the outside, if you scratch the surface, you will find many failures and crap management.
You will find a cheaper and better quality place elsewhere.

How has the building management responded to any problems or issues you have raised:

The building management, when they can be bothered to respond, fail to respond with anything meaningful or constructive.
I had logged maintenance requests that went unanswered, with them being closed off with no action taken.

1
Facilities
3
Design
4
Location
1
Value
1
Management
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High quality rental apartment

Verified Resident
Verified Resident
Review Date Mar 2022

There are residential gym, lounges, cinema room, dining room, conference rooms in the two buildings managed by sailmakers. The staff here is extremely friendly and responsive.
Underground parking space (paid separately), including bike storage (free).
In the windy days, sometimes you could hear the wind howling, which isn’t great.

Please tell us what you like and dislike about this area:

Situated right next to the South Quay DLR station. 10 minutes walk from Jubilee mall and Canary Wharf proper.
Traffic noise is minimal but sometimes you can hear it (DLR, and some speeding cars).
Depending on the neighbours, there could be noises (anti-social behaviours) since the area is extremely built-up.

Please share one thing (or more) which you wish you had known before you moved in:

The residents in these buildings are very much mixed. There are students, professionals and what not.

How has the building management responded to any problems or issues you have raised:

The management team has been very responsive and helpful in dealing with a complaint we had

5
Facilities
4
Design
5
Location
5
Value
5
Management
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Attentive and diligent maintenance team. Nice building although becoming very expensive

Verified Resident
Verified Resident
Review Date Feb 2022

Sirocco tower is a nice new building with good facilities. The furniture is good and in very good condition.I am missing a swimming pool though.
The staff is very nice. I dealt with Dean Joao on 28.01.22 about a maintenance issue with my microwave and he was very kind, diligent and attentive

Please tell us what you like and dislike about this area:

Great central location that is undergoing constant development. The prices are however increasing dramatically, which is one of the reasons why value for money is not so great

Please share one thing (or more) which you wish you had known before you moved in:

The prices are increasing dramatically, including the ones associated to enjoy the facilities like private cinema

How has the building management responded to any problems or issues you have raised:

Yes, the maintenance team has been diligent and responsive every time that has been needed. Dean Joao attended our premises on 28.01.22 and was kind and effective

4
Facilities
4
Design
4
Location
3
Value
4
Management
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Great apartment with good service

Review Date Jan 2022

It’s new and elegantly designed apartment, beautiful view as well.
Kitchen is fully furnished with modern facilities that make my days easy. The maintenance team is very helpful, anything in the apartment need repaired, just email and you can count on the team.

Please tell us what you like and dislike about this area:

convenient location with shops and underground station

Please share one thing (or more) which you wish you had known before you moved in:

Great view from a spacious balcony

How has the building management responded to any problems or issues you have raised:

When the closet door need needed to be fixed, the maintenance team member Mr. Joao respond quickly and get the job done with details attended.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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a service team truly cares

Review Date Jan 2022

We are able to rely on Mr.Shakshouk’s excellent assistance ever since first day moved in, when WIFI down,he immediately called broadband service provider.Then set up the smart TV for watch YouTube and Netflix which wasn’t easy and isn’t in his job description.

Please tell us what you like and dislike about this area:

Move in here to a beautiful apartment plus splendid service team,especially Mr.Shakshouk.

Please share one thing (or more) which you wish you had known before you moved in:

NA

How has the building management responded to any problems or issues you have raised:

when WIFI down,he immediately called broadband services

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Great Maintenance in Sirocco Tower, Dean João did the job?

Verified Resident
Verified Resident
Review Date Jan 2022

The services are good, 2 receptions, 24 hours guard, 3 elevators. Got floor heating, pet friendly is the main point, as I have a 4yr old dog with me. And they even have dry cleaning! Not too far from the metro, 5min walk to the Canary Whalf station, and other shopping malls, banks, waitrose, etc.

Please tell us what you like and dislike about this area:

Dean João did a great job, very patient, teach me how to use the system, good service. Sirocco tower is the building, great!

Please share one thing (or more) which you wish you had known before you moved in:

I wish I know how quickly the apartments are gone.

How has the building management responded to any problems or issues you have raised:

Immediate response, maintenance team is also great.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hi J,

Thank you so much for taking the time to leave us this fantastic review. I am so glad to hear you are so happy with the services here at Sailmakers and that we have made your dog feel as at home as you do. Mostly, I am thrilled to hear that you have received such great service from the team especially Dean. I will share this review with the team and give a special mention to Dean ?

Thank you for choosing Sailmakers as your home

Excellent living at Sirocco Tower

Review Date Jan 2022

I loved it, everything looks very new. I like the furniture and design itself, everything looks good. I would appraciate if additional services such Cinema would be free of charge, that was a bit disappointing aa I am student. And I just wish it could have a pool, that would make the development 10/10.

Please tell us what you like and dislike about this area:

Everything is perfect, maybe could be better if it is closer to the station.
And I would really appreciate if there is a self-service common area with free tea/xoffee

Please share one thing (or more) which you wish you had known before you moved in:

For now everything is fine.

How has the building management responded to any problems or issues you have raised:

Joanna always answered my emails within 15 minutes with a detailed answer to my question.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Great place to live

Review Date Jan 2022

Great development and friendly staff. The maintenance team is amazing. They have a friendly word and solution any time you run into them. Dean is especially helpful and fast, and there is nothing that this team cannot fix. Thank you for making our life so comfortable at Sailmakers, Dean.

Please tell us what you like and dislike about this area:

The area combines the best of all aspects of living: lots of green spaces to recharge, city life with ample shopping and dining opportunities, and quiet and picturesque corners for a long walk.

Please share one thing (or more) which you wish you had known before you moved in:

Free sports classes, so I would bot habe signed up for other things.

How has the building management responded to any problems or issues you have raised:

Yes. Great management, very friendly and welcoming.

4
Facilities
4
Design
4
Location
4
Value
4
Management
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Manager Response

Hi Annika,

Thank you so much for taking the time to leave us this amazing review. I am so happy to hear you love our development and that the team have made you feel welcome. I will be sure to share your review with the Sailmakers Team and Dean who will be absolutely thrilled with your review.

So happy you chose Sailmakers to be your new home : )

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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Facilities

Concierge

Concierge

Gym

Gym

Lounge

Lounge

Parking

Parking

Pet Friendly

Pet Friendly

Roof Terrace

Roof Terrace

Location

Greystar
Number of developments 21

4.36

Average rating based on 1754 reviews

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