A guide to living in West Yorkshire

The apartments are aesthetically really nice and the furniture is really comfortable and good quality, but the contractors definitely cut costs during construction and this shows. There have been a number of issues with the apartment which are purely down to ‘cowboy builders’ (e.g pipes not being properly connected, leaks, marks and scratches on surfaces from building materials). The water pipes are also super small, so they block easily and the smell is awful. I think that if the contractor had invested a little more money then things would be so much better. The amenities are good; the gym is great! It’s clean and usually not too busy. The communal areas are comfortable and clean, although the communal toilet is almost always broken. The roof terrace is also unfurnished which I know a lot of residents are disappointed by; I think marketing-wise there should be a rethink as a lot of us do feel misled having been advertised a roof terrace when in reality it’s just a glamourized smoking area. The building is pet friendly which is fabulous! Pets are also housed at no extra cost which is super. However, people’s dogs have been peeing in the corridors and down the walls (at least they have in the Madison East building). I was walking the other week and urine was dripping down one of the walls and pooling on the floor. This has happened before in that spot and I can see the paint starting to erode from the acid. The puddle was there for DAYS and just dried down to be sticky, I’m not sure why this wasn’t cleaned. The other times it’s happened it wasn’t cleaned either. I think that the cleaning really needs to be improved in this instance as having so many urine stains when I’m paying this much for rent isn’t just disgusting but unacceptable. There was one instance when I was coming home from work and there was a dog poo in the corridor. I know that falls more on the resident who owns the animal but it’s just revolting. Please hire a carpet cleaner!! Maintenance are friendly and efficient once they’re in your apartment but it takes weeks for someone to actually come and fix something. I’m not sure if this is down to poor triage, lack of staff, or problems with the app but it’s not ideal. They do have a new maintenance person starting though, and I know that management are intending to fix the issues with slow responses. The team are a bit of a mixed bag. They’re usually helpful but they lack warmth and honestly most of them seem really depressed to be here. They’re all lovely people but it’s a bit of an odd vibe sometimes. Particularly from *Name Removed*, who is so slow and never seems to know what is going on. I’ve seen him stood smoking with residents down by the music college, and once I saw him getting into a car with a resident, I think he's here for mates rather than to do a job. He seems to be a member of a resident clique where they all stand around and smoke. I’m not sure that it’s really appropriate. I just think the staff might need a little more training? Most of this does fall to ineffectual management; I’ve never met the manager but she seems like a nice enough lady. However, I know someone who lived at one of her previous buildings and apparently there were a lot of similar complaints about her and her team. I think she just lacks an eye for detail. The urine in the corridors, extremely slow maintenance, slow team. The bin store is DISGUSTING, it stinks and is always overflowing. I avoid going down there because it’s so horrible. The other thing I wanted to mention was security. The security guards are mostly super friendly and I’ve never felt unsafe living here! However, there was once instance where a homeless man had got in and was sleeping at the end of a corridor. I’m sure he was harmless and just looking for a place to sleep but people here have children so it really can’t happen again. We do pay to live in a secure building. Overall, I’d give this place 3/5. The team are fairly friendly but lack warmth and management definitely needs improving. Cleanliness leaves something to be desired due to the animal urine and although the location is convenient there are a LOT of homeless. I’ve seen drug deals, fistfights, and arson from my window. I’ve never felt unsafe as the homeless community in Leeds are generally friendly and keep to themselves but it’s something to bear in mind, especially if you are a young woman. The apartments are aesthetically really lovely and although they are quite expensive I have been mostly happy here.

The design of the building is really nice and modern. It’s split up into two blocks, block A and block B with the reception and gym area in a block A. The facilities are really good with social/lounge areas and they regularly hold events such as bingo and yoga in the evenings. They also have bookable meeting rooms which are great if you are working from home and taking a teams/zoom call for example. The gym is also great with a good mix of cardio machines, resistance machines, and a good selection of free weights. The building management is good always nice and clean with the bin store always being well organised and tidy. In terms of property management I haven’t had any issues. Upon moving in, I noticed a few snags which were promptly noted and fixed appropriately. The building also has a parcel store so any delivery deliveries are delivered to the secure parcel room and collecting them is very simple and easy - you are notified via email when you receive a parcel and are provided a code to access the parcel room.

Gorgeous place. We have the opportunity to rent a flat with a terrace and it's absolutely awesome, I wouldn't change anything, it is a nice place to live and a charming place where to wake up every morning. The design is basic and lovely, huge windows and an amazing terrace.

The building is modern and clean and great amenities. The workspace is a really valuable aspect and the kitchen attached is great for taking breaks in between work blocks. The furnished apartments have everything needed but could benefit from a desk as a part of the furnishings. Staff are always lovely, I’ve just moved out having lived there for a year, and Shari in particular has always been a friendly face and happy to help with any concerns!

The design of the apartments and facilities is great, the finish is excellent throughout. The team have been great from the very beginning and helpful throughout the moving process. Since arriving we have also taken part in events ran by the management team which have been fun and good chance to get to know other tenants.