The main benefit of the building is its location. You are within walking distance to major transport links (West Croydon station, East Croydon station, bus garage and tram lines), supermarkets (all the major ones) and small parks.
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The building is on the main road, so there is some outside noise (mainly sirens); however, this is something you get accustomed to.
No parking is available unless you pay for an underground parking permit.
The flats are designed well and have everything you need for modern living.
Please review your development:
Property management since the new agency (Criterion Hospitality) has taken over is appalling at best. Every aspect of the building has been in decline since taking over. From maintenance to cleaning, from lack of working lifts to lack of heating and hot water, in addition, the awful communication especially from the head office who seem reluctant to reply to any emails.
The building has six lifts however only two are operational. No effort has been made to fix the other lifts in over a year and still, only two are operational. There is a building issue with hot water and heating, with there being issues on four separate occasions that have lasted for multiple days in the space of fewer than six months. Criterion Hospitality seems to be opting for cheap fixes that are temporary rather than fixing the issue outright. During the outages, very little communication is provided to tenants and when it is it’s often misinformation (e.g. hot water/heating will be restored tonight but isn’t until a further few days) and often tenants have to chase to get any communication.
Building maintenance is very basic. The focus is on keeping the concierge area tidy. The building would benefit from more frequent cleaning. The exterior windows haven’t been cleaned in over two years, and emails on the matter have been ignored.
Please share one thing (or more) which you wish you had known before you moved in:
That the property management would change agencies. Avoid Criterion Hospitality where possible.
If there is one thing you would change about your flat or property what would it be:
To have basic utilities working. Hot water and heating are unstable in this building.